• XNSPY

XNSPY

Overview

XNSPY has a rating of 2.87 stars from 394 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about XNSPY most frequently mention customer service, text messages, and full refund problems. XNSPY ranks 9th among Surveillance sites.

  • Service
    86
  • Value
    83
  • Shipping
    49
  • Returns
    74
  • Quality
    83

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Positive reviews (last 12 months): 33.3%
Positive
3
Neutral
0
Negative
6

Instant Feedback

105 reviews

436
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Critical highlights

  • It's a total waste of money and they have the worst customer service ever!
How would you rate XNSPY?
Top Positive Review

“Good option for working parents”

Jacob S.
1/11/22

I've always been skeptical of any app that isn't officially available on App Stores but after a solid week of research, I can confidently say that XNspy was a clear winner for me. Since the first installation, the app feeds me regular data from two phones I have it on and all I require is a login to the control center and it just works. I can look up locations too! I did have a little had time while setting up the app - can be finicky at times.

Top Critical Review

“Does not work on IPHONE - Refuses to Refund”

Trent B.
3/9/24

Last night I tried installing XNSPY for my daughter's Iphone. It was not working so this morning I reached out to their support. They responded by stating it no longer works on Iphone's and they don't know when it will. I requested a refund and they refused to refund me 100%. I suggest running far and fast from a company who does business like this. For Transparency, here is my chat response with their rep. I'm trying to install but your download site doesn't work. Also, do I need to jailbreak my iphone to get the feature to be able to monitor text / imessages Hello, Thank you for contacting Xnspy Live-Chat support. Sorry, it is currently not available for iOS devices due to some technical issues. OK, so I can't use on Iphone now? If so, can you please refund me? Currently is it not available due to technical issues so it is not. All details already mentioned on the website you have to check before purchase. OK, I didn't see this. Does it work with jail broken Iphone? Sorry but no. OK, then I'd like to get a refund for my $89 I spent How do I do this? If you only want a refund it would be partial refund. Why, I have not used it at all. Your website is listed with IPhone all over it. If you don't work with Iphones, you should remove that from your site. I have not even downloaded it as the software does not work. As i told you currently due to technical issues it is not available which is already mentioned on the website But when will it be available? Our dev team is working on it so once it will resolve we will let you know and update you. Any estimate? We cannot give you exact time frame about it. Well I think a reputable company then should refund 100% if the product does not work. Please do this or I will reach out to my card company and issue a claim. You have your right to do but we have to follow our policy and full refund is not the option Well, then I will reach out to them but will also leave a 1 star review. Your Trust Pilot score is already down to a 2.7 star and lower reviews will kill your business so I can't understand why your management insists on not refunding until your product is fixed. Is there anything else may I help you with?

Reviews (394)

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customer service (45)
Thumbnail of user semraa
1 review
0 helpful votes
May 17th, 2023
Verified purchase

XNSPY, ilgili bir ebeveyn olarak benim için mutlak bir oyun değiştirici oldu. XNSPY, kapsamlı telefon izlemenin somut örneğidir ve çocuklarımın çevrimiçi güvenliğini sağlamak için gerçekten başvuracağım yol haline geldi. XNSPY ile aktivitelerini zahmetsizce takip edebiliyorum ve bana daha önce hiç olmadığı kadar iç huzuru veriyor. XNSPY, çocuklarımı güvende tutan güvenilir bir çözüm sağladığın için teşekkür ederim. Her yere beş yıldız!

Thumbnail of user gabrielk204
1 review
0 helpful votes
May 8th, 2023
Verified purchase

XNSPY to doskonałe narzędzie dla rodziców, ponieważ pomaga chronić dzieci i zapewnia spokój ducha. Dzięki tej aplikacji możesz monitorować wiadomości tekstowe i połączenia swojego dziecka. Możesz również zobaczyć ich lokalizację przez cały czas, więc zawsze wiesz, gdzie się znajdują. XNSPY jest dyskretny i łatwy w użyciu, więc możesz mieć pewność, że Twoje dziecko jest zawsze bezpieczne i zdrowe w Internecie.

Thumbnail of user eleanorl112
1 review
0 helpful votes
May 30th, 2023
Verified purchase

XNSPY has been an incredible tool for monitoring my child's online activities. It provides me with comprehensive insights and allows me to ensure their safety effortlessly. Highly recommended!

Thumbnail of user rachelec7
1 review
0 helpful votes
February 1st, 2023
Verified purchase

Ho usato XNSPY per insegnare ai miei figli la gestione del tempo. Posso facilmente bloccare le app dopo aver trascorso il tempo assegnato a loro. Finora, tutto va bene...

Thumbnail of user elial9
1 review
0 helpful votes
May 8th, 2023
Verified purchase

L'application est utile pour améliorer la productivité des employés, car elle me permet de surveiller en permanence mon personnel pour m'assurer qu'il est attentif au travail et qu'il ne se laisse pas distraire.

Thumbnail of user dextermorrisd
Dexter Morris D.
1 review
0 helpful votes
January 17th, 2023
Verified purchase

The GPS tracking feature is particularly useful. Initally the app did tend to drain the battery on the monitored device quite quickly but customer support helped me sort out this issue.

Thumbnail of user aspeng8
1 review
0 helpful votes
January 14th, 2023
Verified purchase

I was previously using UMOBIX but 90% of the features they claim to have don't work at all. And when I asked for refund, I got blocked by their customer support team. I switched to XNSPY a month ago and finallyfound some sanity.

Thumbnail of user melinaj19
1 review
1 helpful vote
December 19th, 2022
Verified purchase

I am using this app since last 3 months and the app is working fine. Sometimes data is not showing in the dashboard but after refreshing the dashboard all data appears in the dashboard. I am using Samsung S9 and the chat support said it might be the issue due to outdated device. Rest all features are working fine. Calls, Text messages, Screen recording etc. Thanks

Thumbnail of user izabellal2
1 review
2 helpful votes
December 22nd, 2022
Verified purchase

The app does exactly what it claims. It operates in stealth mode so another person can't find out they're being spied on. You can monitor everything from calls and texts to browsing history, location, and more. After installation, it takes about 24 hours for the data to sync to the web-based account, but once that's done, spying on the phone's activity is a breeze. It really is that easy and very affordable, unlike other spy apps.

Thumbnail of user ronaldw1152
1 review
0 helpful votes
February 23rd, 2023
Verified purchase

I was able to use it to confirm that my daughter was being cyberbullied on social media. Went to the school principal with the proof and those idiot kids were properly handled. Thank you xnspy

Thumbnail of user albertor182
1 review
0 helpful votes
February 12th, 2023
Verified purchase

Aunque el equipo de soporte finalmente me ayudó, creo que la instalación de iOS debería ser más fácil para las personas que no son tecnológicas como yo.

Thumbnail of user johnf985
1 review
2 helpful votes
April 24th, 2019

There are limited features that Xnspy offers for iPhones, so I couldn't use all the features that were available on Android. That was a bummer because I've heard great reviews about the app. But the installation process was easy because I only required iCloud credentials of the phone to hack it. This took about 10 mins. I haven't experienced any problems as a lot of the people are saying here.

Thumbnail of user garyw136
1 review
5 helpful votes
April 24th, 2018

I have been using Xnspy for six months now. Recently, I noticed a few new features being rolled out. One of them was Browsing History Analysis. This feature gives me the top 10 most frequently-visited websites by my son. Now, I dont have to go through his web history, one-by-one. Its a truly valuable addition. It saves you time and agitation.

Service
Value
Quality
Thumbnail of user stuartd79
1 review
13 helpful votes
April 26th, 2021

I am using this app for a few days now, it's a great help as I can monitor my little boy remotely and I can keep an eye on him because there are so many bad people out there. The geofencing feature is my favorite one. Really good work developers, highly recommended.

Thumbnail of user aylinb4
1 review
0 helpful votes
February 3rd, 2023
Verified purchase

Great features at friendly prices. I was previously going to buy Flexispy but the price was way too much.

Thumbnail of user arslans5
1 review
15 helpful votes
February 4th, 2020

Let me explain to you why there are so many negative reviews here so you can get the clear picture. There are obviously a few different things that are to be fixed. For instance, whenever there's a new mobile OS update, some features of the app become obsolete for some time before their dev team takes care of it. I know this because I had been using their app for over 2 years now. The app is great and all the features that do work are excellent. I'll just suggest that when you are going to buy it, contact their customer support and double check if they are still offering those particular features you're buying the app for.

Thumbnail of user tanvira13
1 review
21 helpful votes
February 9th, 2020

All features of this app are great, but my personal favorite is the web browsing history and ambient recording feature. It has come in handy a couple of times. I can keep an eye on my kids from miles away. Thumbs up!

Service
Value
Returns
Quality
Thumbnail of user jacksone11
1 review
11 helpful votes
June 2nd, 2019

Xnspy is absolutely amazing! Before purchasing the app, I was a little skeptical. So I read through their website to get a general idea of how the app works, what devices are compatible, and such. After purchasing the subscription plan for Android phone, I was impressed with the performance. I did face a couple of issues with installation though. I contacted the support team and they resolved the issue within a day. I haven't had any major issues with the app. But it sometimes it gets stuck so I can't view everything in real time. But it's definitely worth the money.

Thumbnail of user ashtond47
Ashton D.
1 review
0 helpful votes
January 9th, 2023
Verified purchase

I have been using this app for a few months now and it has helped me protect my business data from third parties and employees who don't have permission to view it.

Thumbnail of user monicae39
1 review
13 helpful votes
April 2nd, 2019

I have used TheTruthSpy before and I know the importance of having online chat support. TheTruthSpy made me wait for days before there was a solution but with Xnspy they only take 48 hours max to resolve any issue that you may face. In fact, both the times when I had to ask them to fix my issue, it always took less than a day. They are even available on the weekends, so you never miss anything important. Kudos and 5 stars!

Thumbnail of user junek117
1 review
0 helpful votes
January 7th, 2023
Verified purchase

I bought XNSPY a couple of weeks ago and it has been performing reliably. The customer support helped me with the installation process and I have never looked back ever since.

Thumbnail of user user8435
1 review
0 helpful votes
May 9th, 2023
Verified purchase

يعزز Xnspy إنتاجية العمل عن طريق تقليل الانحرافات. بفضل هذا التطبيق ، اكتسبت الكثير من العملاء الجدد واحتفظت بالعملاء القدامى بنجاح

Thumbnail of user lennoxflemingl
1 review
0 helpful votes
January 8th, 2023
Verified purchase

5 stars for stealth tracking functionality. Thanks

Thumbnail of user soniak48
1 review
20 helpful votes
October 1st, 2019

So, I thought that I would never need to check on my kids to the extent of using a monitoring app on them. Well, by sheer accident, I got to know about my son going out after curfew and then lying to me about it. With Xnspy's Watchlist feature, I was able to track him in real-time, and know about the recent location history too. The app's locating tracking is so on point! Not planning to quit this app anytime soon.

Thumbnail of user maximilianoflemingm
1 review
0 helpful votes
January 22nd, 2023
Verified purchase

I had been using uMobix but insufficient fetaures made look for other options. Now I'm using xnspy and it is doing the job pretty well.

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From the business

Xnspy is a device monitoring software for the Android and iOS platforms. With customers in over 180 countries, Xnspy has a decade of developmental maturity behind it and has been positioned as a pioneer in the phone monitoring space. Xnspy aims to provide a unique spying solution to its users that require a quick, efficient, and affordable package to tether a phone or tablet wirelessly to the Xnspy control panel. Xnspy is a one-stop fix for everyone concerned for themselves, their associates, and their friends. Xnspy is voted the best cell phone spy app by Entrepreneur, Engadget, and other digital publications and continues to be the top spying app for Android and iOS ecosystems.

Company Representative

Thumbnail of user franke59
Katie F.
Typically does not respond to reviews

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