• XNSPY

XNSPY

Overview

XNSPY has a rating of 2.88 stars from 393 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about XNSPY most frequently mention customer service, text messages, and full refund problems. XNSPY ranks 10th among Surveillance sites.

  • Service
    86
  • Value
    83
  • Shipping
    49
  • Returns
    74
  • Quality
    83

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Positive reviews (last 12 months): 33.3%
Positive
3
Neutral
0
Negative
6

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Critical highlights

  • It's a total waste of money and they have the worst customer service ever!
How would you rate XNSPY?
Top Positive Review

“Good option for working parents”

Jacob S.
1/11/22

I've always been skeptical of any app that isn't officially available on App Stores but after a solid week of research, I can confidently say that XNspy was a clear winner for me. Since the first installation, the app feeds me regular data from two phones I have it on and all I require is a login to the control center and it just works. I can look up locations too! I did have a little had time while setting up the app - can be finicky at times.

Top Critical Review

“Does not work on IPHONE - Refuses to Refund”

Trent B.
3/9/24

Last night I tried installing XNSPY for my daughter's Iphone. It was not working so this morning I reached out to their support. They responded by stating it no longer works on Iphone's and they don't know when it will. I requested a refund and they refused to refund me 100%. I suggest running far and fast from a company who does business like this. For Transparency, here is my chat response with their rep. I'm trying to install but your download site doesn't work. Also, do I need to jailbreak my iphone to get the feature to be able to monitor text / imessages Hello, Thank you for contacting Xnspy Live-Chat support. Sorry, it is currently not available for iOS devices due to some technical issues. OK, so I can't use on Iphone now? If so, can you please refund me? Currently is it not available due to technical issues so it is not. All details already mentioned on the website you have to check before purchase. OK, I didn't see this. Does it work with jail broken Iphone? Sorry but no. OK, then I'd like to get a refund for my $89 I spent How do I do this? If you only want a refund it would be partial refund. Why, I have not used it at all. Your website is listed with IPhone all over it. If you don't work with Iphones, you should remove that from your site. I have not even downloaded it as the software does not work. As i told you currently due to technical issues it is not available which is already mentioned on the website But when will it be available? Our dev team is working on it so once it will resolve we will let you know and update you. Any estimate? We cannot give you exact time frame about it. Well I think a reputable company then should refund 100% if the product does not work. Please do this or I will reach out to my card company and issue a claim. You have your right to do but we have to follow our policy and full refund is not the option Well, then I will reach out to them but will also leave a 1 star review. Your Trust Pilot score is already down to a 2.7 star and lower reviews will kill your business so I can't understand why your management insists on not refunding until your product is fixed. Is there anything else may I help you with?

Reviews (393)

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customer service (44)
Thumbnail of user jacobs803
0 reviews
14 helpful votes
January 11th, 2022

I've always been skeptical of any app that isn't officially available on App Stores but after a solid week of research, I can confidently say that XNspy was a clear winner for me. Since the first installation, the app feeds me regular data from two phones I have it on and all I require is a login to the control center and it just works. I can look up locations too! I did have a little had time while setting up the app - can be finicky at times.

Tip for consumers:
Consult customer service if you are pressed for installation time. They'll make it quicker.

Products used:
Premium plan.

Service
Value
Shipping
Returns
Thumbnail of user jordynm25
1 review
1 helpful vote
December 21st, 2022
Verified purchase

I have used XNSPY for two months and all the features it provides can be useful in multiple scenarios. I haven't had any issues with the app and it also removes any bugs with new updates.

Thumbnail of user alberted
1 review
8 helpful votes
March 21st, 2019

This might still be a very generous rating but I feel my overall experience was satisfying. The application does what it says: easily let you spy phones. A few improvements and Xnspy could be the number spyware in no time.

Thumbnail of user aryanb4
1 review
6 helpful votes
July 17th, 2020

My biggest concern is what my teens are up to on the internet as you hear horrible things happening there every other day. Although I have taught them safety rules, I can't help but worry. So, I installed Xnspy on my kids' phones when they got their first ones. And with the app's web browsing activity tracking as well as social media app monitoring, I am always informed about their digital activities wherever I am. Thank you!

Thumbnail of user julial120
1 review
8 helpful votes
June 10th, 2019

I tried it last year and I was not very excited. It did the job but I had faced a lot of issues. Recently, I had the need to look into someone's phone once more; tried Xnspy again. I am very impressed with how the app has improved within a year. There are many more interesting features added. All those analytical features weren't there as far as I remember which are very helpful if you are monitoring someone's phone for an anomaly (as you are very likely to find a trend or something very important on their cell phone).

Thumbnail of user davidp4881
1 review
4 helpful votes
December 14th, 2022
Verified purchase

I've only used XNSPY for around one months and had no clue what monitoring apps did or what the were used for but after seeing an ad I found them to be quite useful for my situation. I had trouble keeping my son away from his phone because he would just browse the Internet all the time paying no attention to us whatsoever. And it's been a relief as I got used to it pretty quickly as it is so easy to use. I managed to block the websites he visited with a few clicks and problem solved. I just wish it had more features I could experiment with.

Thumbnail of user murielw30
1 review
0 helpful votes
January 5th, 2023
Verified purchase

Xnspy has been a great experience and I have been using it for three months now. Although I'm not a busy user of the app, but it still allowed me to keep my phone and loved one safe many times. It has quick setup times, fast data extraction which allows it to upload data extremely quickly. The only complaint I found is that the user interface seems a bit dull.

Tip for consumers:
A lot of features.

Products used:
Android Tracking

Service
Value
Quality
Thumbnail of user madhos1
1 review
15 helpful votes
November 9th, 2019

Wow! This app is so accurate! I had started using it just for fun because I didn't believe
These apps could work. Turns out I was wrong. Used it on an iOS device, and everything is so on point.

Thumbnail of user dorisjacksonj
1 review
24 helpful votes
November 9th, 2022

My daughter is 16 and has a bad habit of staying up late. All the time she remains glued to her phone. She wouldn't take a break like ever and naturally her concentration, mental health and grades were getting affected. And I had had enough of it. Just to be safe, I used xnspy to monitor her Internet history. I was truly surprised to find out that she was spending all her time chatting to strangers on one of those video calling sites. I couldn't have known had it not been for xnspy.

Service
Value
Quality
Thumbnail of user annak1047
1 review
19 helpful votes
December 29th, 2021
Verified purchase

Works as advertised. Offers same number of features like other monitoring apps but is priced much less. Need to work on offering free trial.

Tip for consumers:
Read the disclaimer carefully before you make the purchase.

Products used:
Kids monitoring app

Thumbnail of user jamesm1956
1 review
18 helpful votes
August 27th, 2019

For a person like me with no technical background, the app installation was easy. It took hardly 5 minutes to download and set up the app. The whole process was automated. I like its well-designed interface. On a single click, I get all the calls, chats, and other activities happening on my teen's phone. This is what any parent would be expecting from a good parental control app.

Thumbnail of user doretts1
1 review
5 helpful votes
August 14th, 2018

I have tried and tested XNSPY and I want to let all users know it works how it's promised. They don't have its trial version but the live demo provides you all the information you would like to know about this app. It's features like SMS & call monitoring, location tracking, remote control are commendable.

Thumbnail of user maverickc3
1 review
0 helpful votes
December 22nd, 2022
Verified purchase

I saw an ad about the app a few weeks ago and decided to try it because my daughter was being quite secretive and was spending a lot of time on her phone. The controls were pretty easy to use so I got familiar with it fairly easily. Through the app I found out that my daughter was playing Candy Crush on her phone instead of spending time with us. So I immediately blocked it with just a single click. This allowed me to talk with her more frequently and to spend more time together. Apart from the UI which seems outdated the app worked perfectly for me.

Thumbnail of user randalls29
1 review
4 helpful votes
April 12th, 2017

It is a software that offers powerful features and has an intuitive user interface. There are very few steps required to begin spying using this app. I had the firsthand experience of using it and am fully satisfied with its comprehensive approach in monitoring. Id wish luck to all the users opting this software for whichever purpose they want.

Thumbnail of user williamsh26
1 review
2 helpful votes
August 14th, 2020

Best app with great features! The working team behind the XNSPY deserves a bundle of thanks. The smartly created features are the best as they give parents full controls. I was really worried about my boy and was in a doubt that he might be watching inappropriate websites on the internet. But now with the help of XNSPY, I am able to monitor all the bookmarked websites and can see how often he visit those websites. I talked to my boy and now things are sorted out. I wish I would be aware of this app earlier. Now I can get instant details of the activities performed by my child on his mobile.

Thumbnail of user adnanj2
1 review
12 helpful votes
July 7th, 2019

So far this is the best parental monitoring app. I have tried a few apps before, but for the money, Xnspy offers the most features. It has solved all my concerns regarding monitoring my teen's photos, chats, calls, emails, and even browsing history. Installation was simple, and it is easy to use and view all the info that it gathers from my kids' phones.

Thumbnail of user davidb1992
1 review
10 helpful votes
February 6th, 2019

I have had use mspy and Flexispy in the past and they both are abysmal. They make big claims and not provide even 50% of the mentioned features. Xnspy is different. It has good amount of spying features; it's easy to install and the support team is also very helping. My only issue is how sometimes data stops uploading so I have to leave a ticket to get it fixed. It eventually works.

Thumbnail of user elizabethp116
1 review
4 helpful votes
March 17th, 2017

I have used a number of other apps before this one, so I won't say there is anything extraordinary about Xnspy. However, yes the price, flexible payment options, and customer service is great. The presentation of the app is quiet concise, summarized, and easy to use, but I am not impressed with the limitations it has in the version for iOS devices. Do try it though! Doesn't do any harm, but does some good if you need remote, stealth monitoring.

Thumbnail of user sonuj5
1 review
6 helpful votes
March 5th, 2020

There's so much you could with this app. Loving it. It's a killer when it comes to slaying someone's lies. Xoxo.

Service
Value
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Thumbnail of user jeffd232
1 review
6 helpful votes
September 4th, 2018

Great app for monitoring your kids activity and usage. Like that I am able to set time limits. Just wish it had the capability to see what is messaged through Snapchat and see what photos are sent through messaging. Would also like to bee snore to see what is viewed through web browser

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Thumbnail of user umaira18
1 review
12 helpful votes
March 8th, 2020

I am not sure what's with all the negative reviews and disgusting use of language that's used here. So, I'll just keep it simple and easy for my review. I got my Xnspy subscription for $99 on sale for a year's subscription. I got greedy. I thought it would be a good idea to save some bucks, so I started using the app and found it to be just fine. The app isn't as big of a deal as they are trying to portray on their website but it's not all bad either. All the features work as they are advertised but there are some underlying things that many could miss since there's a lot of fine print to cover. For, one you'll be required to root an Android device if you want to do social media monitoring. Amongst other things, you could also experience a few lags in when the new backups are made on your account. But even after then, I would rate this app 4/5 stars because it did what I bought it for and I also almost used it for a year so no regrets. It's worth buying if you know what you are buying.

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Value
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Thumbnail of user joaanec
1 review
4 helpful votes
January 24th, 2017

Xnspy is a great software that offers value for money! I have been using it for about a year and more, and I can confidentially say that it has drastically changed my life for the better. Thanks to the surround recording, access to emails and recorded calls, now I can sleep well knowing my husband isn't disloyal. Without this app, I'd never overcome my fears and this could ruin my marriage.

Service
Value
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Thumbnail of user advh
1 review
1 helpful vote
August 5th, 2020

I am a father of 8 years old boy. I must say that XNSPY is the best parental control app. The app has made my life easy and now I have no problem in monitoring the online activities of my child. I can even monitor the messages he sends or receives, call he makes or receive, and photos save in his device. This is all what I need to keep an eye on my child even when I am not in a house.

Thumbnail of user jhonh18
1 review
2 helpful votes
July 28th, 2020

As a business owner, I have been looking for a tool to monitor all their official emails and what kind of websites they are browsing during the office hours. One day scrolling through the web, I came across XNSPY. Read out some of the features and when I came across the feature of email tracking and checking the bookmarked websites, I just decided to get it for my employees. Don't get me wrong here, there are many other features as well but it depends on your priority. Now I have a proper check what kind of websites my employees are browsing and their conversation on emails as well.

Thumbnail of user abbeya8
1 review
7 helpful votes
September 10th, 2018

I started using Xnspy to apply screen-time controls on my kid's tablet. Now that they have grown older, I have subscribed to the premium version of Xnspy for which I just have to pay $12.49 a month. I am glad I didn't have to switch to another monitoring app and Xnspy is just enough to track their location, keep tabs on their call logs, internet and social media activities etc. It's an app loaded with features all parents could use to protect their kids.

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From the business

Xnspy is a device monitoring software for the Android and iOS platforms. With customers in over 180 countries, Xnspy has a decade of developmental maturity behind it and has been positioned as a pioneer in the phone monitoring space. Xnspy aims to provide a unique spying solution to its users that require a quick, efficient, and affordable package to tether a phone or tablet wirelessly to the Xnspy control panel. Xnspy is a one-stop fix for everyone concerned for themselves, their associates, and their friends. Xnspy is voted the best cell phone spy app by Entrepreneur, Engadget, and other digital publications and continues to be the top spying app for Android and iOS ecosystems.

Company Representative

Thumbnail of user franke59
Katie F.
Typically does not respond to reviews

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