• XNSPY

XNSPY

Overview

XNSPY has a rating of 2.87 stars from 394 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about XNSPY most frequently mention customer service, text messages, and full refund problems. XNSPY ranks 9th among Surveillance sites.

  • Service
    86
  • Value
    83
  • Shipping
    49
  • Returns
    74
  • Quality
    83

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Positive reviews (last 12 months): 33.3%
Positive
3
Neutral
0
Negative
6

Instant Feedback

105 reviews

436
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What reviewers want you to know

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Critical highlights

  • It's a total waste of money and they have the worst customer service ever!
How would you rate XNSPY?
Top Positive Review

“Good option for working parents”

Jacob S.
1/11/22

I've always been skeptical of any app that isn't officially available on App Stores but after a solid week of research, I can confidently say that XNspy was a clear winner for me. Since the first installation, the app feeds me regular data from two phones I have it on and all I require is a login to the control center and it just works. I can look up locations too! I did have a little had time while setting up the app - can be finicky at times.

Top Critical Review

“Does not work on IPHONE - Refuses to Refund”

Trent B.
3/9/24

Last night I tried installing XNSPY for my daughter's Iphone. It was not working so this morning I reached out to their support. They responded by stating it no longer works on Iphone's and they don't know when it will. I requested a refund and they refused to refund me 100%. I suggest running far and fast from a company who does business like this. For Transparency, here is my chat response with their rep. I'm trying to install but your download site doesn't work. Also, do I need to jailbreak my iphone to get the feature to be able to monitor text / imessages Hello, Thank you for contacting Xnspy Live-Chat support. Sorry, it is currently not available for iOS devices due to some technical issues. OK, so I can't use on Iphone now? If so, can you please refund me? Currently is it not available due to technical issues so it is not. All details already mentioned on the website you have to check before purchase. OK, I didn't see this. Does it work with jail broken Iphone? Sorry but no. OK, then I'd like to get a refund for my $89 I spent How do I do this? If you only want a refund it would be partial refund. Why, I have not used it at all. Your website is listed with IPhone all over it. If you don't work with Iphones, you should remove that from your site. I have not even downloaded it as the software does not work. As i told you currently due to technical issues it is not available which is already mentioned on the website But when will it be available? Our dev team is working on it so once it will resolve we will let you know and update you. Any estimate? We cannot give you exact time frame about it. Well I think a reputable company then should refund 100% if the product does not work. Please do this or I will reach out to my card company and issue a claim. You have your right to do but we have to follow our policy and full refund is not the option Well, then I will reach out to them but will also leave a 1 star review. Your Trust Pilot score is already down to a 2.7 star and lower reviews will kill your business so I can't understand why your management insists on not refunding until your product is fixed. Is there anything else may I help you with?

Reviews (394)

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customer service (45)
Thumbnail of user granth133
1 review
1 helpful vote
June 14th, 2021

I honestly got quite a good experience using the app, just that I was not able to retrieve the full detailed information, I'm also sincerely grateful to CyberHackIt. Com for their careful utilization of the carefully provided resources and quick execution.

Thumbnail of user tomh553
2 reviews
0 helpful votes
October 24th, 2018

I will gladly recommend "*******@GMAIL(dot)COM" to anyone who
Reading this review because I'm sure your reason for being on this page
Right now is because you are a need of a mobile phone spy solution that
Works very well. I have tried all these apps &they all failed,
Just one of them seemed to work initially but stopped after a few hours. I became
Worried &somewhat frustrated but I was lucky to have found
"*******@GMAIL" who helped me gain full access to target phone
&also recovered old &deleted data from past months. INCFIDELIBUS
Is simply the only/best solution

Thumbnail of user tylerc314
1 review
0 helpful votes
June 28th, 2021

I had quite an okay experience using this platform but I couldn't get all the information I needed so I hired CyberHackiT.com

Thumbnail of user altheaj2
1 review
0 helpful votes
February 16th, 2018

Commendable! Downloaded this app yesterday on a phone, so happy to see that its working just as promised.

Thumbnail of user tonyb158
1 review
1 helpful vote
April 21st, 2017

I have been using Xnspy for 6/7 months. I suggest everyone to try this App. To me it helps a lot...!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jonathanh77
1 review
1 helpful vote
December 27th, 2016

Paid for Xnspy because I didn't trust my partner. It worked really well cos I caught him out cheating on me. But it doesn't update enough even though another program I use has more up to date information. It's also quite misleading because it says you can get pictures and videos with no jailbreak but it's not true. Not one pic came up. I only knew he was cheating because it showed the apps were installed. Then when I spoke to customer support, one person told me that they will rectify the errors on my account and then another said that I'm not entitled to those features so some very misleading advertising there. But besides that GREAT! Thank you for saving me from spending my life with a cheating man!

Thumbnail of user jacobm79
3 reviews
1 helpful vote
September 15th, 2016

Well I didnt know that the call recording feature doesnt work on ios. I should have been told clearly. Its an average app but cheap though.

Thumbnail of user aaronc36
1 review
0 helpful votes
July 28th, 2015

I am bit disappointed with myself because one of the subscriptions that i bought was for my son's windows phone, turns out its not compatible

Thumbnail of user glennb36
1 review
0 helpful votes
June 22nd, 2015

I am so dumb. I bought the app without even checking apps comaptibility. Our family is bb user and i had to buy my kids new iphone for the app to work. More OS compatibility can earn them more reputation.

Thumbnail of user anthonys84
2 reviews
0 helpful votes
March 18th, 2015

I think it was an okay app, but there were a few things i would change. For example, there is no notification center. Yeah you get notiifactions, but it would be nice to have a notif center, too. Secondly, what is up with the way the messengers are all stacked up. It makes navigation difficult. Other than than, it is pretty decent and worth the money.

Thumbnail of user talisan
1 review
1 helpful vote
May 21st, 2015

To be honest, I dont really see what the fuss is all about. Why would I pay money to track my phone when there are free apps for this. Maybe this app is only for parents.

Thumbnail of user carlislej
1 review
0 helpful votes
April 21st, 2015

Isnt it bad that i cannot block calls or texts on my son's phone when i am paying for a monitoring app. I should have gone through the features before buying the app. Well the app perofrms well and their are no lags or issues till now

Thumbnail of user sonnym13
1 review
0 helpful votes
June 15th, 2015

Unfortunately, this doent avaible for my nokia lumia so idk how this works. I hope an update soon.

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From the business

Xnspy is a device monitoring software for the Android and iOS platforms. With customers in over 180 countries, Xnspy has a decade of developmental maturity behind it and has been positioned as a pioneer in the phone monitoring space. Xnspy aims to provide a unique spying solution to its users that require a quick, efficient, and affordable package to tether a phone or tablet wirelessly to the Xnspy control panel. Xnspy is a one-stop fix for everyone concerned for themselves, their associates, and their friends. Xnspy is voted the best cell phone spy app by Entrepreneur, Engadget, and other digital publications and continues to be the top spying app for Android and iOS ecosystems.

Company Representative

Thumbnail of user franke59
Katie F.
Typically does not respond to reviews

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