• XNSPY

XNSPY

Overview

XNSPY has a rating of 2.87 stars from 394 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about XNSPY most frequently mention customer service, text messages, and full refund problems. XNSPY ranks 9th among Surveillance sites.

  • Service
    86
  • Value
    83
  • Shipping
    49
  • Returns
    74
  • Quality
    83

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Positive reviews (last 12 months): 33.3%
Positive
3
Neutral
0
Negative
6

Instant Feedback

105 reviews

436
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What reviewers want you to know

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Critical highlights

  • It's a total waste of money and they have the worst customer service ever!
How would you rate XNSPY?
Top Positive Review

“Good option for working parents”

Jacob S.
1/11/22

I've always been skeptical of any app that isn't officially available on App Stores but after a solid week of research, I can confidently say that XNspy was a clear winner for me. Since the first installation, the app feeds me regular data from two phones I have it on and all I require is a login to the control center and it just works. I can look up locations too! I did have a little had time while setting up the app - can be finicky at times.

Top Critical Review

“Does not work on IPHONE - Refuses to Refund”

Trent B.
3/9/24

Last night I tried installing XNSPY for my daughter's Iphone. It was not working so this morning I reached out to their support. They responded by stating it no longer works on Iphone's and they don't know when it will. I requested a refund and they refused to refund me 100%. I suggest running far and fast from a company who does business like this. For Transparency, here is my chat response with their rep. I'm trying to install but your download site doesn't work. Also, do I need to jailbreak my iphone to get the feature to be able to monitor text / imessages Hello, Thank you for contacting Xnspy Live-Chat support. Sorry, it is currently not available for iOS devices due to some technical issues. OK, so I can't use on Iphone now? If so, can you please refund me? Currently is it not available due to technical issues so it is not. All details already mentioned on the website you have to check before purchase. OK, I didn't see this. Does it work with jail broken Iphone? Sorry but no. OK, then I'd like to get a refund for my $89 I spent How do I do this? If you only want a refund it would be partial refund. Why, I have not used it at all. Your website is listed with IPhone all over it. If you don't work with Iphones, you should remove that from your site. I have not even downloaded it as the software does not work. As i told you currently due to technical issues it is not available which is already mentioned on the website But when will it be available? Our dev team is working on it so once it will resolve we will let you know and update you. Any estimate? We cannot give you exact time frame about it. Well I think a reputable company then should refund 100% if the product does not work. Please do this or I will reach out to my card company and issue a claim. You have your right to do but we have to follow our policy and full refund is not the option Well, then I will reach out to them but will also leave a 1 star review. Your Trust Pilot score is already down to a 2.7 star and lower reviews will kill your business so I can't understand why your management insists on not refunding until your product is fixed. Is there anything else may I help you with?

Reviews (394)

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customer service (45)
Thumbnail of user wayne.lapierre1
1 review
1 helpful vote
November 28th, 2023

We have been using XNSpy for almost 2 weeks now and the information never updates. It picks and chooses what it wants to update at any one time. As of writing this nothing has not updated in 3 days. The text messages never show up except for between 1am-4 am and then disappear again. Most of the features have not worked at all.

Service
Value
Returns
Quality
Thumbnail of user aliciab362
1 review
0 helpful votes
August 28th, 2021

I have tried 3 different spy apps and this is the worst out of the 3 the logs were never in real time they were the days before or sometime they were a few days behind. I reached out to customer service always told it would start working working a few hours but never did! Hover watch is way better.

Thumbnail of user nicholasd85
1 review
0 helpful votes
April 1st, 2019

The experience i had with this left me with no choice and
Really nothing positive to write about as it only worked slightly for
Some few days and suddenly stopped working; reason why, i still don't
Know. I wish i had read absolutely all the reviews on here before
Actually jumping into this and giving it a trial. Just got to discover
Majority of the reviews are not so good enough as regards the spy
Software. In the process of getting along, i discovered quite a number
Of reviewers saying how they got help through getting to hire spy
Experts and things like that; i have been skeptical about getting the
Help of a spy expert initially; but i don't have a choice now since i
Thought this software would really getting the job done for me but it
Really didn't. Therefore, i also did what majority of other
Reviewers did and i decided to hire a spy expert **HACK. W I Z Z 1 at G
Mail. COM*** to get the mobile phone spy done for me and bingo he came
To my rescue and i was finally able to gain absolute access into my
Targets devices; an iphone and an android, i got to gain real time
Access both in online and offline mode with daily update; it was amazing
As virtually everything happening on both devices was made visible to
Me including sms, call logs, gallery folders, social media activities,
Whatsapp, facebook, instagram, snapchat, twitter; chats and chat
History, GPS location etc and all. **H A C K. W I Z Z 1**AT**G mail.
COM** made this all possible and it was indeed a success after all.

Thumbnail of user uabm1
1 review
6 helpful votes
March 14th, 2020

1) Refund only works within 10 days from the purchase date and I am glad I didn't subscribe longer. So first 10 days are expected to work well and then it stops working
2) Every alternate day the app stops syncing with the server which means nothing is recorded so you have to uninstall & re-install again.
3) Customer service is good but they repeat the same thing over and over again so not very helpful in solving.

Thumbnail of user tobbym1
1 review
0 helpful votes
September 28th, 2021

So things you will be able to do is:
See some of the keystrokes (not all!)
Most or almost all of websites (not sure about incognito, seems to work, sometimes doesn't, tested myself).
Although they claim that you can see viber, kik's and what not, but they do not work, you will be able to see that on keylogger, because it picks up input on viber, but on viber section you won't see a thing.
Keylogger will locate only inputs in google (not all, for some miraculous reasons) and some in viber...
But most disappointing was the fact that a person with miniscule tech education (that had 0 clue about this program and couldn't have in any possible way), manage to detect that there's "some sort of virus", google antivirus, install it and from then on no detections whatsoever, literally last line says "antivirus for android" on google search. So then xnspy does something, shows up somewhere (and this is for very, very regular and simple user), but either pop ups or whatever it is, that the person gets irritated by and then will try to install antivirus and that'll be the end of it.
Paid for 3 months, got out of it 1.5 week.
Disappointing, to say the least.
I'll give one star that it works, at least somehow, and you are able to get something... while others where straight up disappointing and didn't even work.
And another star for design, bit outdated, but not too much, modern enough and looks nice. While others where like back to 2000s.

Products used:
xnspy

Service
Value
Shipping
Returns
Quality
Thumbnail of user markc2853
1 review
0 helpful votes
October 27th, 2021

I've been really troubled about my wife's secrete text msgs for sometime, finally decided to search around on how to keep track of her communications and found super_josh2003 on instagrm he help me get into her phone and damn I was blown

Thumbnail of user mellissaa
8 reviews
0 helpful votes
August 28th, 2019

Don't use this service, I regretted using their app seriously. Contact someone else instead cause this is a total rip off..

Thumbnail of user davids9494
1 review
1 helpful vote
January 18th, 2023
Verified purchase

Have had app for probably 2 1/2 years. And just 1 day the location tracking just completely quits working. They said it was because I did an update on the phone and that the tech people are working on it. But that's been some where around 8 or 9 months ago and it still doesn't work. Also just out of the blue the phone call recordings completely quit working as well. I haven't EVER been able to see ANY out going sms text messages nor any MMS text messages. Ever. But i never could get a straight answer as to why I can see SOME of the incoming SMS messages but NONE of the outgoing texts.

Reason I chose this business:

Because it used to work fantastic! But has definitely falling off in the past year or so

* XNSPY attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jerryk210
1 review
3 helpful votes
October 24th, 2020

Best monitoring that always gives accurate results. This team made me happy I was given access to my kids location from a country apart

Hackers Phone Cloning. C om

Thumbnail of user cosa
1 review
0 helpful votes
September 24th, 2019

I have purchased a 3 month subscription but I would not recommend this app on Android, here are the pluses and just some minuses (as I experienced them), however the minuses are of a greater importance than the minuses:

+ fast installation, fast replying customer service, location tracking is accurate (when it works, haha!);

- whatsapp/facebook logging is a joke, you can only see some typed words, but not to whom or from who, and not all the conversation, so it's useless!
- at least for me, I had to install the app every 2-3 days, as it stopped monitoring everything after a couple of days (customer service tried to say that the phone must have not been connected to internet, but it was all the time!)
- some calls are being recorded, some are not (random choice?!)
- remote control/record surround feature works from time to time, not always, and not recording the amount of minutes you set (for example, you set 25 minutes for recording, and it records 5, or 2, or 18 minutes, like it has a mind of its own, rarely it records the exact amount of minutes you input)

All in all, sorry but I would not recommend it.
My email address for purchase proof: *******@yahoo.com

Thumbnail of user kenz40
1 review
0 helpful votes
August 23rd, 2020

App is garbage.
-They advertise on blog posts that it works on snapchat. It doesn't. It isn't even an option.
-advertises that it records the surroundings. The reality is that it only does so when the phone is unlocked. So if you send a command to record at say 2pm for the maximum (30 minutes) but the phone isn't being used, it doesn't record at 2pm. It will record the next time the phone is unlocked. So if you think your going to catch your spouse cheating by recording the deed while their phone is in the room, that's not happening.
-advertises that it records calls. It doesn't. It has recorded maybe 5% of the calls made on the phone.
-it does allow you to see and download videos and photos stored in the phones gallery only. The problem is this: They are at low resolution and any media that isn't saved to the gallery (photos/vids attached to messaging apps aren't accessible.
-one thing it does seam to do reliably is record call meta-data and texts on the phones native sms app. However if the user utilizes any other SMS app (signal for instance) none of that is collected/accessible.

Summary, this app does maybe 10% of what they promise. Definitely not worth it.

Thumbnail of user cb569
1 review
2 helpful votes
April 9th, 2020

Literally spent $40 just to realize it's easier snd faster just to look at the target phone, since you have to everytime to get the 2 step verification code off of it before the app can update & still give you no info. Not recommended for icloud users.

Thumbnail of user yvonned59
1 review
4 helpful votes
October 27th, 2018

I tried too many Apps including life 360. After trying this App and it failed, I was referred to a competent mobile phone hacker...''SOLIDARITY HACKER at GMAIL dot COM...''
With this hacker, i was able to gain unlimited remote access to my cheating Husband's iPhone and Android phones. The hacker. SOLIDARITY HACKER at GMAIL dot COM. Sent me a link to a secured platform to access conversations and media exchange from my cheating Husband's whatsApp, instagarm, Facebook messenger, Viber, Kik, imessages, text messages and phone call conversations log history. I was very impressed by his services the most when i could access all his deleted messages and media files from several months past information. Another great thing was that this hacker was able to keep all information shared highly confidential as he also came highly recommended by a computer Savvy friend that worked with Spyzie. The friend that recommended the hacker had explained to me that this wonderful, competent and reliable hacker ''... SOLIDARITY HACKER at GMAIL dot COM...'' was a senior consultant working with Spyzie and he helped record most of the initial success recorded at Spyzie before he decided to render personal services for his passion for fighting infidelity.
I will recommend with high assurances based on my experience with this hacker. If you are looking for any such services to Spy on any mobile device remotely, Be certain of success if you contact...''S O L I D A R I T Y H A C K E R at G M A I L. C O M''...

Thumbnail of user lamprosf
1 review
0 helpful votes
December 30th, 2020

Today after 2 hours deal because the problems with app still excist they confirmed to me that they will proceed to my refund of my purchase (40%). JANE ALVIN from the customer support is the only person who recognize and paid attention to my problem. Hope to keep it!

Thumbnail of user kellyb102
1 review
2 helpful votes
July 30th, 2015

No blocking features, no stars

Thumbnail of user laurat480
1 review
4 helpful votes
February 26th, 2020

This app didn't work well enough as i would have wanted and expected it to being a spy and monitoring app. It worked quite few days after purchase but suddenly stopped working. With all that is happening in the world today especially the increase in the rate of cyber-bullying and all that, all i wanted was to be able to monitor the activities on my kids phone so as to ensure they are safe and if need be protect them from being victims to such and ensure they are out of trouble. Since this app didn't do as much. A top tech representative from Silicon valley recommended the best spy and monitoring service provided by LEGENDARY HACKS SERVICES (https://legendaryhacks.com). They are the best in the market currently for all mobile phone surveillance, spy and monitoring requests/service. They got the service done for me perfectly well, they were so helpful, customer support really great and wonderful service in addition. Couldn't have asked for a much better service.

Thumbnail of user kellym1001
1 review
4 helpful votes
October 24th, 2020

Monitoring that works great when used. Only use this team and gets your monitoring done

Hackers Phone Cloning. C om

Thumbnail of user dawnp365
1 review
2 helpful votes
April 8th, 2021

GPS, not too accurate; text messages show up a day late, not current! Also, the first page i looked at prior to purchasing said that installation could take place for target device through ICLOUD. Then when you select that specific installation method, that page says currently unavailable. ANother page shows that ICLOUD is an option for installation, and then at the very bottom, if you scroll all the way down, it says this method is not currently available! I contacted customer support, they would not refund me anything, and told me to reread the print, but then i copy and pasted where it says that ICLOUD was an option, and they said that they would fix that page. BUt still didnt offer to refund me even a penny! PARENTS: SEARCH FOR OTHER APPS TO PURCHASE

Products used:
SPY APP for parents

Service
Value
Returns
Quality

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From the business

Xnspy is a device monitoring software for the Android and iOS platforms. With customers in over 180 countries, Xnspy has a decade of developmental maturity behind it and has been positioned as a pioneer in the phone monitoring space. Xnspy aims to provide a unique spying solution to its users that require a quick, efficient, and affordable package to tether a phone or tablet wirelessly to the Xnspy control panel. Xnspy is a one-stop fix for everyone concerned for themselves, their associates, and their friends. Xnspy is voted the best cell phone spy app by Entrepreneur, Engadget, and other digital publications and continues to be the top spying app for Android and iOS ecosystems.

Company Representative

Thumbnail of user franke59
Katie F.
Typically does not respond to reviews

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