XNSPY

Last night I tried installing XNSPY for my daughter's Iphone. It was not working so this morning I reached out to their support. They responded by stating it no longer works on Iphone's and they don't know when it will. I requested a refund and they refused to refund me 100%. I suggest running far and fast from a company who does business like this. For Transparency, here is my chat response with their rep.

I'm trying to install but your download site doesn't work. Also, do I need to jailbreak my iphone to get the feature to be able to monitor text / imessages

Hello, Thank you for contacting Xnspy Live-Chat support.
Sorry, it is currently not available for iOS devices due to some technical issues.

OK, so I can't use on Iphone now? If so, can you please refund me?

Currently is it not available due to technical issues so it is not.
All details already mentioned on the website you have to check before purchase.

OK, I didn't see this. Does it work with jail broken Iphone?

Sorry but no.

OK, then I'd like to get a refund for my $89 I spent
How do I do this?

If you only want a refund it would be partial refund.

Why, I have not used it at all. Your website is listed with IPhone all over it. If you don't work with Iphones, you should remove that from your site.
I have not even downloaded it as the software does not work.

As i told you currently due to technical issues it is not available which is already mentioned on the website

But when will it be available?

Our dev team is working on it so once it will resolve we will let you know and update you.

Any estimate?

We cannot give you exact time frame about it.

Well I think a reputable company then should refund 100% if the product does not work. Please do this or I will reach out to my card company and issue a claim.

You have your right to do but we have to follow our policy and full refund is not the option

Well, then I will reach out to them but will also leave a 1 star review. Your Trust Pilot score is already down to a 2.7 star and lower reviews will kill your business so I can't understand why your management insists on not refunding until your product is fixed.

Is there anything else may I help you with?

None of the useful features are working. The installation instruction in the link provided vary a lot to actual installation process. Opened a ticket with support and has given a detailed information saying the dashboard is not getting updated with data, and support closed the ticket without any comment. Opened another ticket, I lost confidence in the company that they will do anything to fix.
Basically a subpar product, which is buggy and totally unreliable and zero customer and product support.
I would not recommend this product as its just a pure waste of money. I purchased during thanksgiving deal, around 100$ for Premium version of the product.
Call recording is not working. It only shows call logs, that too not sure if the data is complete or not.
Surround recording i.e remote recording is also not working. Sent remote commands through dashboard to record surround sound, not even worked once, i spaced out the requests and changed the duration of recordings, even then there is no data captures.
Whatsapp messages feature is also NOT working.
Call logs and text messages are the only visible on the dashboard, that too this data is not staying on dashboard as it should be.
Basically useless product, disappointing and stress causing software, not a stress buster.

They promise all these great monitoring features only to slowly stop letting you use any of the features one by one. They deliberately stop monitoring anything and refuse to upload the content of target phone. I imagine it is because the don't want to pay for their server costs. I bought the one year and was only allowed to monitor 60% of what they promised for less than 2 weeks. Afterwards all monitoring stopped. Their customer care only kept asking me to install and reinstall over and over which I did but it only resolved 20% of the issues. I know they are doing this becsuse one time a newly hired customer rep ( who didn't realize the compamy policy of deception) actually did a coupke things and got everything minitoring for one day. Then suddenly all features stopped again. Horrible dishonest and scammee company that doesn't deliver what it promises..

App didn't work on the cell phone i had, even if on the website it says the phone is compatible. I talked to several agents and with the first 4 agents the time cut off in the middle of the problem, so i had to repeat everything all over again. Then i had another agent that tried to help and after 4 hours she wasn't able to install that app on the phone. She told me, i'm opening a ticket and a technician will contact you. 6 days passed, no one called, or email or anything. I called to get a refund and you get 50%, even if you are not able to install the app. This looks like a scam. If the company if so confident about the product, it should refund the 100% when the app has not been used.

Please see pics of entire chat with customer service rep. This is within the first day of purchasing…10-day money back guarantee.
I STILL WANT MY REFUND.
Consider this, the very nature of this product is low-key and requires getting hands on your kids device…. Which Isn't easy to do. The fact that the process wasn't seamless and quick is grounds for a refund! The luxury of time isn't present. Y'all know that. And shame on your staff for bullying, patronizing, being immature and difficult to work with.

I tried this and never worked i tried so many times followed all the instructions and never worked on my iPhone 8 its a waste of money i would rate this negative stars. They wouldn't refund me

I brought nxspy for my wifes phone could not get it going so asked live support for help this is after 7 days of trying next day they suppended my account and said i had broken there rules of use ie: spying on my wife i replied asking for a refund as i was not spying on my wife that's there mindless thought i believe they said that before i asked for a return it's just a scam from a cruel company to charge for a service that did not work. There may be some great sites like this but not this one.

Complete fraud, the solutions doesn't work at all, just empty screens! I wish I have read the reviews before I bought it. Their business plan it's to sell completely useless solution, which doesn't work and then propose you 30% reimbursement!

They don't really offer a 10-day refund. At least not in my case. This is day 10 for me and I have requested a refund 5x due to the service being unable to pull the promised data and locking the monitored user's Apple account. They completely ignore my requests for a refund and every time just refer me to support articles or tell me to try again.

This company claims to provide real time monitoring which in these crazy times would give any parent a sense of relief; however, it is complete BS. I got no data at all. And when I contacted them they sent me a things you should know before you buy link saying that it clearly tells you that it just pulls data from iCloud backup. Except you can't find that link from the main website. The website is completely misleading and says 100% satisfaction guaranteed but they were quick to mention that doesn't mean a full refund. They offered me 30% (I had it less than a week and got NO data). I argued the website says 50% and they gave me that but seriously this is a scam company. DO NOT BUY! They promise to help you protect your children and then steal your money. I hope they realize karma is a b*tch and what goes around comes around. I am reporting to BBB

Bought xnspy but it didn't work. I am busy with ticket number 7 now and each time they ask for screen shots and close the ticket so you have submit a new ticket. Now the 10 days have passed and they refuse to refund. Don't waste your money you only get a program that don't work, an incompetent support and a lot of money down the drain.

On the web site is stated: "Note that XNSPY's features supported with rooted Android devices could take a few days before they are made available on a new Android release."
This is just to fool you and make you pay for the services. In reality, all the rooted features works only on Android 6 or lower. The available features for a non-rooted phones are very limited. If you ask for a refund based on this sentence, they will refuse you. Do not trust XNSPY!

I purchased XNSPY back in November 2019 and must say it worked well in the beginning. The calls were being recorded and the text messages were coming through. The only complaint in the beginning was that all of the text messages from the target phone was not being uploaded on the dashboard. Support will respond within 24 hours but they all will say the same thing and really do not solve many of the problems that you have. Since February of 2020, XNSPY no longer is able to play recorded calls. The app will record the call but you cannot hear anything. At the moment, it is a complete waste of money and I will cancel my subscription if the company doesn't find a way to for me to hear the recorded audio.

This is a worthless product doesn't do anything a total waste of money. If you think about getting this product THEN DON'T

Horrible company. Blames the customer when things don't work and won't issue a refund for something I can't even use. STAY AWAY FROM THIS COMPANY!

I've tried to use this website for the first time.
They banned my account for an unknown reason so I asked from their customer service to explain what I did wrong. They never replied but they just sent a canned
message. I've tried to ask them again. The same canned reply repeatedly. What a ridiculous customer service and platform is this?
Now I use Wizcod3, another hacker I found on reviews to work my account recovery for weeks now without a problem. I just wanted to also try them too as it looks that they have some very skilled experts for cellphone monitoring. Grateful, It is very fair because of the great service Wiz Cod3 on instagram finally provided.

I am in IT professional and I understand how this things work. Most of premium future needs jailbroke which they don't tell you until you pay. All call recording & logs you receive after one day. Location tracking delayed to 30 min to 8 hours. Tech support don't respond when they have problem. Any problem support will tell you install app again. After install location service will work for an hour then stops for weeks. No Phone support, support don't respond your emails. I paid premium but functions will not work without root. Anything that worked stopped working so many times, I reinstalled the app at least 50 times within a year, Once you pay you are hooked. Not worth money. GPS tracker is biggest joke. My target device show in same place from last 10 days when I know device has been out for at 3 hours a day.

Been using the app for years on multiple phones. I can tell you the app is very buggy, frequently ceases to work and requires "updates", that are very time consuming. It's very expensive and customer support is a bunch of kids reading from a 3x5 index card. They know nothing about software and are hard of hearing. I found myself telling them repeatedly the same info and sending screenshot after screenshot proving their app is a POS. Then, they tell me, after spending half a day trying to reinstall the app, that they don't offer refunds. What a load of cra-p. In conclusion, I would not pay for this pos app as it is not practical to install, especially in android phones, is too exspensive, and customer service is worthless. Run far away.

I purchased the subscription yesterday and the app doesn't work as expected. I contacted the Chat rep immediately. After almost an hour trying to do many things, installing, disable this, unable that, to make it work as the guy suggested. Still didn't work. He told me to try again today.
Today I tried one more time and it still doesn't work. I contacted them to get a refund. The Rep was rude and careless. He insisted that my purchase was over 10 days ago already, even when I have proof that I just bought it yesterday. After a long debate, he only agreed to issue 50% of the amount. I paid $59.99 yesterday, and now they want to keep half of it. What a greedy company. Really bad customer service. STAY AWAY. Couldn't find phone number or the address of the company either. This is really a creepy company. Go for another company that is US-based.
STAY AWAY AT ALL COST!

App doesn't work, customer service is not helpful. I have been trying to get my refund for weeks. There are better ways to waste your money

App don't stay connected and cs keeps telling me the same bs. Like everyone said this app is some bs

Target phone lost connection with Xnspy's server, and they do not give any prorated refund on time left on premium paid. Very unfriendly customer service.

Its a very primitive kind of spy app. Does not record many things. Requires rooting of device for recording a lot of things. Does not work with android vesion higher than 9.0 but not mentioned it anywhere on its site!