• Xgear101

Xgear101

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Overview

Xgear101 has a rating of 1.17 stars from 30 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Xgear101 most frequently mention customer service problems. Xgear101 ranks 411th among T Shirts sites.

  • Service
    4
  • Value
    3
  • Shipping
    4
  • Returns
    3
  • Quality
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
18
See all photos
How would you rate Xgear101?
Top Positive Review

“I love them ‍”

Shante S.
9/21/20

I have had nothing but the best experience with this website. This is my best kept secret. I've gotten 2 hoodies and a dad hat and I love them! Can't wait to order more! Going to start a dad hat/ shoe collection!

Top Critical Review

“Horrible customer service”

Toni H.
5/6/20

They basically need to let Amanda go! She's no help. She never get back to you. I have sent almost 6 emails and still have received any information about the product! I filed a report with the BBB. I'm about to start calling local news reporters just so I can get a damn answer. It's ridiculous

Reviews (30)

Rating

Timeframe

Other

Thumbnail of user tonih277
1 review
2 helpful votes
May 6th, 2020

They basically need to let Amanda go! She's no help. She never get back to you. I have sent almost 6 emails and still have received any information about the product! I filed a report with the BBB. I'm about to start calling local news reporters just so I can get a damn answer. It's ridiculous

Thumbnail of user corinag22
1 review
1 helpful vote
December 20th, 2021
Verified purchase

I ordered $164 worth of merchandise which would've only been four pieces as Christmas present why they thought it was OK to send me two out of four don't understand there's no way to get in contact with these people you just have to wait and send an email I think it's ridiculous there's no order slip and I paid $20 for shipping

Tip for consumers:
I wouldn’t shop here anymore. I expect to receive what I pay for. That did not happen I have no idea if I’ll even receive my stuff or get my $ back so f*^%# up

Products used:
Haven’t used it

Thumbnail of user layj4
1 review
2 helpful votes
March 15th, 2021
Verified purchase

I brought a $35 on a shirt to see this morning that they canceled my order. I've contacted customer service with zero response. Worse experience.

Thumbnail of user kimberlyl743
1 review
0 helpful votes
November 16th, 2020

I've Spoke With Amanda Through Email She said She Would Help Now Its a Week Later And I Still Have No Shirt I Bought The shirt To Go Out Of Town IT NEVER CAME, I'm Out Of Town On My Home And Amanda Is Giving Me A Hard Time Like I Hadn't Spoke With Her Already And She said She Will Send My Item Not Understanding What's The Hold Up

Thumbnail of user moniquec134
1 review
4 helpful votes
December 21st, 2020

Ordered 11/30/2020. It's 12/21/2020, still have not received. According to an email I received from them, the order was shipped, a tracking number was created, yet the "package" is still sitting in AZ. Emailed. No response.

Thumbnail of user yandir
1 review
1 helpful vote
March 26th, 2021

Ordered a shirt, a couple of days later I got an email saying that the order shipped and they provided a tracking number. I kept tracking it and the label had been created, but it has yet to ship. Like everyone else says, they reached out to Amanda and all you get is an automated response with no reply ever. I will be disputing this transaction with my bank and also putting in a complaint with the BBB. Bottom line, do NOT purchase from this company if you ever want to see your product!

Tip for consumers:
DO NOT PURCHASE FROM THIS COMPANY!!!! BUYER BEWARE!!!!!

Products used:
None, I never received the product!

Service
Shipping
Thumbnail of user jenw181
1 review
0 helpful votes
August 12th, 2022

They took forever to ship the product out and once it finally got here it was damaged/dirty. Save your time and money!

Tip for consumers:
Stay away!

Products used:
Shirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasonh1331
1 review
0 helpful votes
August 23rd, 2021

This company is an online fraud:
$45 tshirt
$20 shipping
$13 tax

I don't recall I agreed with a $20 shipping and I don't know how they came up with a $13 tax.
This is a FRAUD.

Service
Value
Shipping
Returns
Quality
Thumbnail of user doughg1
1 review
2 helpful votes
October 2nd, 2020

They're pretty much trash, I ordered a shirt to go with my Dark purple Jays. Man the shirt was nothing like the picture on there website and it's was a damn faded Purple
Where they do that at?

Thumbnail of user davontem
1 review
0 helpful votes
April 9th, 2022

I recently made a purchase for the lightning yayo camo jacket and 2 shirts bundle, however upon delivery I only received the 2 shirts. I spent $188 for the bundle but only got 2 shirts. Highly disappointing because the jacket was what I really wanted. Who spends $200 on 2 shirts?

Thumbnail of user myar12
1 review
0 helpful votes
January 6th, 2020

I ordered a shirt and a hat to go with it the order too a month to come and guess what the hat wasn't even with the order. It was the right shirt but a large look like a small I got this as a gift for someone now cant even give it to them have to go buy something else. Ofcourse I'm in touch with Amanda but she's no help. NEVER ORDERING HERE AGAIN AND YOU SHOULDN'T EITHER. TRUST THE REVIEWS THIS COMPANY NEEDS TO BE CLOSED.

Thumbnail of user teresal573
1 review
0 helpful votes
January 4th, 2022

I ORDERED 6 ITEMS FOR CHRISTMAS BACK IN NOVEMEBER. TODAY IS JAN. 4TH AND I STILL HAVENT RECEIVED MY ITEMS. IVE SENT SEVERAL EMAILS AND CALLED BUT NOONE HAS YET TO RESPOND MY EMAILS ARE RETURNED MY CALLS. WHEN YOU CALL ALL YOU GET IS A RECORDING AND CAN'T EVEN TALK TO ANYONE. THIS IS NOT GOOD CUSTOMER SERVICE AND I WILL HAVE TO TAKE FURTHER ACTION IF I DONT GET MY MERCHANDISE OR MONEY BACK. THIS WAS MY FIRST AND LAST TIME ORDERING FROM THIS COMPANY.

TERESA LYNCH

Thumbnail of user victoriag239
2 reviews
0 helpful votes
July 14th, 2020

I ordered this tee shirt to go with a pair of shoes i'm getting in a size small right? Why did they send me a Medium?!?!?! And then at that I can't even return the shirt. Like how do you send someone the wrong size shirt and on my order it CLEARLY says small.

Thumbnail of user holleyb8
1 review
0 helpful votes
December 16th, 2020

Company is so poorly run no customer service at all Christmas presents not expected to be here in time one of them missing completely ordered days and days ago hasn't left the spot where shipping label was printed google needs to open reviews for websites without addresses stop shopping from XGEAR them put them out of business I'm sorry I contributed pretty much a scam, send you one thing you ordered send you something else that's wrong two months later so they can charge you a 20% restocking fee and get the product back whomp whomp scams come in all shapes and sizes. And the five star reviews all company employees if you call it a company not one photo or invoice if you swear by this place you would prove your correct invoice purchase instead you're an employee or do you guys even work or do you recycle the same things and make a restocking fee off of them ‍ Pic or your lying lmao

Thumbnail of user jordana183
1 review
0 helpful votes
May 5th, 2021

I saw the reviews but I saw they were old so I was like okay maybe they're better now. NO! They're terrible. I ordered 2 shirts, a Universuty Blue and a raging Bull black and red shirt. I never got any information about the location of the package except that it left the facility in Texas. The order finally arrived three weeks later and it only contained one shirt (the university blue shirt). The black and red shirt was the more expensive one yet it never showed up. I contacted customer service and have yet to hear back from them. On top of the, the blue shirt wasn't even the right shade. You advertise your site as making shirts especially to match shoes but your shades are complete off. I'm trying to get a refund now and it's an extremely hassle. I'm going to contact BBB at this point. On top of that they're saying that I'm going to have to pay extra to return, so you're telling me I'm not even going to get my money back in full?

Tip for consumers:
Go somewhere else

Products used:
None, returning all

Service
Value
Shipping
Returns
Quality
Thumbnail of user brandonc252
1 review
0 helpful votes
March 27th, 2020

If you happen to read this before purchasing, DO NOT BUT FROM THEM. Shipping is horrible, you will be waiting for a while if you order more than 1 item.

Thumbnail of user destineec5
1 review
0 helpful votes
December 24th, 2021

Well I spend $176 dollars and only for 2/4 item I ordered! I've been email for 4 weeks now and no response! Have sent about 8 emails and get the same email send back every time. So upset and now I don't even know if ima get my money back….

Thumbnail of user waynes969
1 review
0 helpful votes
December 15th, 2022

I ordered my t-shirt 2 weeks before my event paid for the shipping for it to here on time and yall dropped the ball will not order from you again

Thumbnail of user jeffreyw445
1 review
0 helpful votes
June 13th, 2020

Never will order anything from them again it's been over a month haven't hear anything order never came and they will not refund my money

Products used:
Never got anything don’t Ofer from them

Quality
Thumbnail of user joshuat210
1 review
0 helpful votes
November 5th, 2020

The shirts are NOT worth what they are charging maybe $20 at best, save yourself some money and do some shopping the designs are faded too not what they look like online...

Thumbnail of user ashleyfultonk
1 review
0 helpful votes
January 9th, 2024

I reached out for a return to find out that they really don't accept returns. It took days for someone to get back to me and I had to reach out more than once. Listen to these reviews! I will never order again.

Thumbnail of user kioshiw
1 review
0 helpful votes
July 4th, 2021

I never got my shirt. I spent 15 dollars on a shirt that never came but it said it. Don't order from here

Thumbnail of user idaej
1 review
0 helpful votes
May 28th, 2020

Be sure you're 100% dead on selecting your size because from my recent experience, it's difficult to get an exchange, refund and or service after the sale with xgear101.

Thumbnail of user lawrencep56
2 reviews
0 helpful votes
March 8th, 2019

I order my shirt! And three weeks I received the wrong shirt been In contact with a lady name Amanda trying to solve my issue with the correct shirt! I keep getting the run around so please do not buy from this business at all the one with the biggie smalls on it was the wrong shirt the other shirt with the 6 on it the correct shirt! And have not heard anything on when I will get my correct shirt!

Thumbnail of user frankg261
1 review
1 helpful vote
May 17th, 2019

These thieves never sent my item out for over a month. Only after getting my card company involved did they take it to post office. These people are scumbags. Lousy customer support, Amanda acts stupid when asking about your order then never responds when you give more info. Still need to see what I get in mail. We ain't done yet.

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30 reviews
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