I called Xfinity as of July 2nd to renew my promotional value for JUST WIFI. I spoke to a representative by the name of Janet and she stated that I would be getting the same wifi speed for a promotional value of $77. I was content and advised that I would like this promotion. She later responded that she needed a payment of $120 to secure the promotion. I told her to use the card stored on the account and she advised that she cannot see it and needs me to provide it. I clearly advised that I did not feel comfortable giving her my payment form over the phone and she ASSURED me that there would be no issues, as this is Xfinity and they do not do scams or fraud. So I provided the credit card information, I receive a text from a 321 number confirming to make a payment to xfinity for $120. I typed in yes and she provided me a confirmation number. I have already confirmed that it was taken out of my bank account and posted as of July 3rd. I look in my emails and received an email from Xfinity for the INCORRECT WIFI SPEED. I called Xfinity again and they updated the wifi and proceeded to send me the equipment. My next bill should have reflected $75.23, however when I check my bill, it shows that I owe $187! To my astonishment I called them again, only for them to tell me that my bank rejected the payment and to call my bank. So i called my bank and they confirmed it was cleared since July 3rd and nothing has been rejected. I called xfinity again and they opened a claim. I uploaded my bank statement, text messages between the representative and I, as well as the confirmation number. They closed the ticket and stated that they would refund the $120 to the account that payed. I checked the payment and the account that they will be refunding was that of a CHECKING ACCOUNT that I did NOT own! I advised that I payed with a CREDIT CARD and uploaded my bank statement reflecting the payment and correct account number. They stated that they have NO recollection of MY credit card payment, only that of the CHECKING ACCOUNT THAT I DO NOT OWN. They stated that although they had my bank statement showing that the payment was taken out of MY CREDIT CARD, they had no statement from them showing that they ever took money from my card. Notified me to call my bank to dispute the charge and that they cannot do anything for me. So basically, I call Xfinity to update my service and they scammed me out of $120 and they have no recollection nor need to help me. I advised that one of THEIR employees are at fault and to go back to the RECORDED voice call that I made on July 2nd and they said THEY HAD NO RECOLLECTION OF THE CALL EITHER, it showed that I never called... I pleaded with them to open an investigation to find this employee and they said they do not have the capability to do so! WHAT?! SO YOUR EMPLOYEE CAN COMMIT FRAUD AND YOU GUYS HELP HER DO IT?! I'm so upset and have absolutely no hope for this company anymore.

I purchased a cell phone it was suppose to be a Iphone15 plus pink phone,they sent me a Iphone15 so I called an explained my problem they told me to to send the iPhone back so I did,an I'm wanting the iPhone 15 plus in a hurry being all my fault an all,wrong there fault check the recording an Xfinity will see who F up anyway I'm tracking the phone,once it arrived I know there not going to stop what there doing an check out my return make a long sorry short they told me it would be an 11 working days before they could start the process I gave them 107.50 up front an I no the price is going to go little so they going return my money,the 1st time I called the lady I talked to needs to find a different job because she couldn't comprehend what I was saying took me 45 minutes to figure out that I need to hang up on her.
Now I look at my billing an there chargen me now for a phone I don't even have,I'm the type of person when you do me wrong I'm all in to give back everything I have from Xfinity,they say welcome to the family I wouldn't treat a family member like this 11 day wait which will turn into a total of 17 to 20 days before I receive the phone having some great service here still waiting just because they dropped the ball.Get some people in there that speaks ing wish an they keep saying no warry's there customer service is a complete joke an I don't think this is funny at all I don't no what the big deal is they get you SS# for a reason an never been late on my payments an way before payment is due.They have to other phone they told me to ship I did an still no trust,an they had welcomed me to the family,I guess I'm kinda like the red headed step child,if you have problems with your device, an once you call these folks you will have a problem on your hand an good luck with there so called customer service

Some advice please save your self your a piece of mind by not doing business with XFINITY owned by Comcast. I don't care how advanced and fast the internet service is compared to the horrendous customer service You will receive at XFINTY. I called about getting a new screen monitor for Home Security. After They set up a installation appointment with new touch screen monitor. The XFINITY technician never showed up. So I never received the product or The technician setting it up.I was disappointed and that thst was rude. Of course XFINITY billed me $200 plus installment fees. Which is incorrect since they did not provide me those services. The nightmare begins in August I noticed they are charging me for those
Services. Long story short. I have repeatedly called XFINITY. I spent hours of my time talking with Overseas customer service people. Who have no clue on how to correct my billing even though supposedly they were the billing representative. After my me explains over and over they kept transferring me to someone else. I also could here some laughter in tbe background like they heard of this overcharging issue with people and they know XFINITY doesn't care so it's a fun game to keep transferring people over abd over. I had promise of ma'am we will call you back, or Sorry Ma'am we will correct it. And XFINITY never corrects. I went into their stores 3 times asking for help only to be told we can't help with billing. But ofcourse they will let you pay your internet or cable bill there. I asked one rep on the voice and was told "they can't help you" so no manager. On their phone survey I gave them all zeros And commented how I would NEVEr EVEr recommend ANY I know to that hellish company. I HAVE BEE. A CUSTOMER OF COMCAST FOR OVER 30 YEARS. XFINITY is a Joke; Very Rude And unprofessional and are theives. They loop their phone system so all you get is automated recordings ir they disconnect the call. I am so disgusted. Ofcourse it's a Monopoly leaving the consumers powerless and forced to use them since they pretty much are the only ones around. I called I finally after still calling January 10th 2024. I am fed up. What happened to serving the customers. It's the customers who keep them in buisness or lines tbe executives pockets with my monthly disability checks. Xfinity has a gangster mentality by fraudulently over charging customers then disconnecting the customer if they don't pay the o
Over charged bill Thereore running a raquet type of buisness.a
I am now filing a complaint with my Attorney Generals office. Do not do buisness with Comcast/Xfinity they ought to be ashamed of themselves.!

Can't understand English
Can't help you
Waste 3h or your time
Try to sell you unnecessary stuff
Retract contracts to increase the price

First, why the hell do they make us go through their automated phone service to reach someone? Today I called and had to go through the whole process, after 25 minutes, I finally got a live person. That person said they could help me. We went through the entire reason why I was calling and he couldn't help me. I asked to speak to a supervisor and he said he would connect me with one, I was on hold for 59 minutes when XFINITY ended my call. I didn't get no where just a lot of wasted time. I had to call back, go through the whole arduous task of reaching a real person. When that person came on, I explained my plight and they promised to help me. He told me that I have a DVR and that I should be able to record. I asked how can I record because the repair man that came to my house told me he didn't have a DVR to replace he would install a "TV BOX". I thought he would make a notation on my account showing TV Box and no DVR. Today when I called, I was told by customer service that I have a DVR and that I should record. I turned on the TV, before when I had the DVR, it would give me the option to record, nothing shows up and has never showed for as long as I have had the tv box. He insisted that I could record, he checked other things out and then said, I will have to put you over to technical. I said absolutely not, I want to speak to a manager. He said he was connecting, I was on hold for 59 minutes when xfinity dropped my call. I tried calling again, I'm not going on three hours on the phone, when I get an automated service. I wanted to ask, why am I being charged $131 for a bundle that includes DVR and have no DVR box and cannot record anything and am also getting charged $9 for a TV box on top of the DVR service? I have dealt with this for 11 months, I have called ever month when I get my bill, only to get nowhere but get charged for services I'm not getting and charged for equipment I don't have. Once, I gave the serial number on the tv box to a customer service person, she said, you're right, this isn't a DVR BUT I CONTINUE TO GET CHARGED FOR IT! I'M SO TIRED OF GETTING NO WHERE AND HAVE FINALLY DECIDED TO SEVER this business relationship. I will be streaming from now on!

If I could give absolutely no stars I would for the Customer Service. Deceitful, Money Hungry, and Gaslighters.

My experience at first was actually very nice. I had internet service and they called me to add a phone line and I agreed. Speed was great, service was great.

One year in, it all went downhill. I used to be so polite to customer service representatives. Their app is hard to use and there isn't access to seeing your own activity due to security issues.
I was unable to add a Global Travel Pass, as I was trying to go to Canada for a week.
I called them, and it took a hundred years for me to finally reach a human.
Customer service (with an attitude) said there is a Global Travel Pass added. LIE
Customer service did not add Global Travel Pass, they added something else that caused my bill to not cover the travel and then amounted to $190.
Customer service helped me adjust it, and then convinced me of a promo because I was grateful. I ordered an iPhone14 with a 24 month payment plan, $600 trade-in credit for my iPhone XR.
Customer service added a second line to my account, in which I had no second phone or line. I was charged for two lines.
Customer service told me it would be removed and my bill would be updated. LIE
I got billed for both lines.
I tried the next billing cycle and still was charged for the second line that I never used or even had a phone number for.
Customer service removed the second line.
My bill jumped to $850.
Customer service told me it would be adjusted and my trade-in credit would be applied. LIE
My bank notified me it recognized FRAUDULENT activity, XFINITY tried taking $850 out of my bank.
I called constantly trying to fix this. Again, it always took forever to get to a human.
Customer service finally told me the promo was applied to the ghost second line that I never used or added and that's why I was charged the full amount of the new phone. So I gave them my phone for free and lost my payment plan.
I gave up, I wanted to leave so I asked if I could pay off and unlock the damn phone so I can switch carriers.
Customer service said there is nothing else needed to be done on my end after I paid, and my phone will be unlocked and I will receive my trade-in credit. I will be updated within 24-48 hours.
The next day I get an update saying there is a case opened.
Customer service says my phone will not be unlocked unless there's a request for that. So the last representative LIED.
On my way to work that day, the GPS stopped working. I could not text my boss, my coworker, or my family. I called xfinity and the automation said my service has been cut off due to insufficient payment.
I AM CRYING ON THE PHONE SCREAMING FOR A DAMN AGENT.
Stranded and lost, and unable to complete my job which requires data and phone usage.
Customer service finally got my service back with no reason for the interruption in my service. I got a $10 credit after asking for compensation for my loss and emotional damages.
Customer service promised it would not happen again. LIE
I lost data and service again a few days later.
Unable to receive credit of any kind for that issue.
Customer service said I have to wait even longer to have my phone unlocked.
And now I have to wait even longer for my trade-in credit to be sent to me by mail.
I AM SWITCHING CARRIERS. I am done with this bs.
I am NOT going to back down. They want to exhaust me so I give up, but I will NOT give up.

Throughout all of this, I contacted xfinity through chat agents online and they would tell me there is nothing they can do. It is a useless function and unhelpful in every way. They made me feel horrible for my concerns.

If this was the fault on one singular agent, I would not be this upset and disgusted in this company. This repetitive lying behavior from the customer service force is absolutely appalling and I despise this company now. I don't like to hate things, but I hate this company.

I replaced an aged Motorola modem with the X finity modem, which I cannot purchase, rather, I have to rent it for $15 per month. After trying for an hour to get it hooked up, I had to call Customer Service, which is not based in the US and has reps who speak less than acceptable English. Two hours later, they could not get it hooked up, nor could they manage to get my old modem reconnected. I returned the modem, set up an appointment for a technician to come out and install a new modem. The technician arrived and got everything up and running the following day. Mind you, I made 3 separate trips to the Xfinity store to get, return and get a modem for the technician to install. Now, I have one place in my house where they could originally run the line to hok me up to the Internet some 8 years ago. However to reach my home office I had to have a wifi booster. I honestly expected a new modem would have solved that problem. I was wrong. The internet in my office buffered, disconnected, reconnected and repeated that problem continuously. I went back down to the X finity store, trip 4, to ask about extenders, which are Xfi Pods and cost $119. Instead of that outlay, I bought an extender from Best Boy. It would not connect. A call to customer service revealed that the Xfinity service is a Mesh (?) service and the extender was not built for that. Back to Best Buy I went, which by the way is around the corner from te Xfinity store--which is 14 miles from my house. Trip #5. I went back to the Xfinity store where lo and behold, they now tell me that if I upgrade to Xfinity complete for an extra $10 per month, I can get an xfi Pod for free. We agreed, they gave me the number to call to get a pod shipped to me. It is the customer service number from before. I call them--only to be told that I had to wait for a 14 day "assessment" before they would ship the pod. Are you kidding? I've been a customer of yours for 8 or more years, you direct debit my account every single month. And the actual Xfinity store will not just hand over a pod. Two complaining phone calls later, they finally agreed to ship the pod right away, since I had such poor coverage. 11 days later, I am still waiting. I gave up, went to the X finity store AGAIN and puchased an Xfi pod. Yes, I could return it within 30 days, which I dplanned to do the minute my (free" pod appeared. Following the instructions online posted by Xfinity, I tried to connect the Pod. It would not connect. I called Customer Service AGAIN and 90 minutes later, they finally told me to return the pod as it looked like it might be defective. And oh yes, despite what they'd told me 11 days ago, I still would have to wait 14 days before they shipped the free pod. Tomorrow, as it is now 9:10 pm, I will may ANOTHER trip to Xfinity to return the pod. I am giving serious thought to returning the modem and going to Best Buy and getting a modem and extender of my own. In the meantime, I am at the pter end of the house, juggling my laptop to get enough internet juice to write this review.

If I could give a zero star rating I would Comcast Xfinity is nothing but scammers I was with them for seven and a half eight plus years I call and make some changes cuz I went from $140 to $240 bill within 6 months so I call and I make some changes and I find out that they made some changes to my account without my authorization and was charging me for all this stuff so I called and I make changes and then I had enough of it cuz within 2 months it increased $40 so I call and I terminate my services and now they want $70 early termination fee after 8 years of service and they can and they say it's because I made changes the only changes I made was them charging me for stuff that I wasn't even using so I made changes back to the way it was supposed to be and therefore they say I'm under contract again this company is the biggest scammers out there to get your f****** money you know I don't care if you like what I have to say or not I have family moving in town and friends and then when they ask me I'm going to tell him go to Dish I'm going to tell him use her cell phone for their home internet cuz just Comcast and this Xfinity is a big freaking joke man you guys charged me for equipment that was returned and then when I made this call and you guys said return you know I said what so I go and get my receipt and I give him the receipt number oh yeah there it is we found it but yet you guys want to charge me early termination fee you guys are scammers ain't no better in our damn government so this is what I'm doing I'm wishing the worst Karma on this company that there could be I hope you guys go bankrupt and you know what I've never wished that on nobody in my life and it's pretty sad that you guys are hard up for $70 that you'll do this to somebody piss off

Xfinity
One happy day I checked my Xfinity app. In the process I saw that in my bill statement I owed $87.66 that was due in a few days. The next morning I woke up and had no WiFI. I called Customer Support and asked why my WiFi wasn't working, thinking that I would probably have to have a tech come to the house to fix a problem. When Customer Support told me that I had $100 past due so Xfinity shut off my WiFi, I was dumbfounded. I always paid my bill, plus I had auto-pay set up. Didn't I JUST see my statement YESTERDAY? It had nothing about owing $100 over my regular monthly statement. I asked WHY I hadn't been told? WHY did I have NO warning? Why did I only have $87.66 due yesterday and today my WiFi is shut off? Customer Service gave me no answers to those questions, but she did tell me that two months ago I had a charge on my account of $100 and the card that I supposedly used did not go through. She told me of a couple cards that did not go through and she told me the last four digits of those cards. They were not mine! I explicitly told her that these were not my cards, and that I was never told of this charge. Why and how were two cards that I have never had, did not own, we're NOT MINE used to pay a bill THAT I HAD NEVER HEARD OF on my account? I paid the $100 fee to get my WiFi working again. Still, not understanding what the heck was going on. This was less than two weeks ago. This morning, once again, I checked out my Xfinity app. To my chagrin, I found that Xfinity had tagged a late fee to this month's bill. Really? Are you kidding me? I've decided that I am done with this company. I do not trust them, I cannot rely on them, and I don't believe they have any idea of what they are doing. So, tonight I FINALLY got through to a live representative on the phone. I told him how angry I was at the company, and I also let him know that I was not angry at him. I know he is just doing his job. I very calmly told him my little story of the past two weeks and then told him that I would be canceling my Xfinity service. He very calmly told me that I had a contract with Xfinity, and so I would have to pay this month's bill plus $140 to cancel. Of course, I have to pay it. However, I would also like to shout from the mountain tops for anyone who has ears to hear: PLEASE DO NOT SIGN UP WITH XFINITY! NOT A SAFE, TRUSTWORTHY COMPANY. Thank you for listening. Cheri Powers, Dissatisfied Customer in Longmont, Colorado. 10/4/2023.

Had the misfortune of getting cable internet service from Comcast/Xfinity for over 2 years in the Natomas area of Sacramento. They had horrible technical support and billing systems. The issues and the saga I went through are:

1. Repeated reduction in speeds 15-30Mb/s downstream (from their promise of 500Mb/s), 1-2Mb/s upstream (from their promise of 10Mb/s) and increased latency of 30ms or higher (from their promise of 10ms or less) at peak work hours and evenings causing video calls to drop, video games to stall and streaming content to freeze.

2. The technician who came to my home to fix the service could only fix the section of the line between the street to my modem, but not fix the equipment at their end. Also the technician showed up at non-peak hours and showed me that the line and quality of service is at the level I paid for, but the service quality dropped back to unacceptable levels at peak hours.

3. After this visit, I made multiple calls to their phone technical support, which just keeps making me reboot my modem and router, but do NOT fix the bandwidth or capacity at their end. Comcast continues to use outdated equipment. I also investigated more and found that at the DOCSIS standards work by sharing the available downstream bandwidth. Comcast tends to sign up more and more users in the neighborhood without upgrading the equipment at their end.

4. Their billing department keeps making us sign up for one-sided contracts and offer NO guarantees for service. This is unethical.

5. Around a year ago, their billing system used my credit card number for another customer's account, but could NOT remove my credit card from the other customer's account or refund me for several months of incorrect charges. The recourse to this issue resulted in my canceling my credit card so that the incorrect charge would not recur.

6. Also they billed me for technician visits when I canceled my service, although the problem not NOT get resolved. This is also unethical.

Despite my several calls to their technical customer service, they could resolve issues. After having lived through the incompetence and unethical business practices of Comcast/Xfinity, I would highly recommend that you look for alternate internet service providers. My recommendation is to avoid Comcast/Xfinity like plague, and go with alternate providers if its possible in your neighborhood.

I took the step to switch over to Fidium fiber (from Consolidated Communications Inc.) which for now has reliable service and get 1Gb/s (1000Mb/s) for both upstream and downstream data, with 5ms latency or less. I could not be happier with my internet service after the switch!