Xenon Pro has a rating of 3.84 stars from 36,657 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Xenon Pro most frequently mention customer service, fog lights, and anti flicker. Xenon Pro ranks 12th among Auto Accessories sites.
This company responds to reviews on average within 4 days
I lowered the aim on my new lights to reduce the number of times I get flashed by oncoming traffic. I also had to remove the anti flicker device because it caused the dimming to take 4 seconds. After removal everything works as it should.
Sorry, its a long one but so was the back and forth trying to make this junk work. Bought a set of headlights for my 2016 F150. Right off the bat the low beams worked intermittently. With and without the antiflicker resistor. The customer service 1 800 number doesn't get you anywhere. Its all chat messaging. Without any questions they sent me a new set of low beams, didn't want the old ones back. Goes to show you how valuable these headlights really are. So skip to the end I got all 4 bulbs replaced. High beams never worked at all with the anti flicker resistor they said i needed to have (extra cost) The connections are loose and sloppy so everything go zip tied tight and taped and the low beams still work intermittently. They don't flicker they simply go out then a while later come back on again. I've double and triple checked all connections. The issue doesn't lie there. I've had a licensed mechanic look at them and his advice was next time buy quality. This still cost me $570 and I've emailed Xenon pro and have yet to receive a reply. That was 6 weeks ago. My advice. Spend the extra money and buy quality. How this company has received a rating as high as they have baffles me. The packaging isn't even the same on the replacement low beams they sent me. Seems unprofessional
I lowered the aim on my new lights to reduce the number of times I get flashed by oncoming traffic. I also had to remove the anti flicker device because it caused the dimming to take 4 seconds. After removal everything works as it should.
They forgot to add my camera to my other order, I contacted them and within minutes they were sending me a camera at no charge to me. Very good customer service, thank you Kevin!
Great replacement lights. I usually have a hard time seeing at night, these eliminated that problem. My only complaint would be, it suggested I order the anti flicker for my model and turns out I didn't need it. Apparently, you cannot return just that item.
Products used:
Headlights
MUCH happier with your HID upgrade than the expensive hard to aim LED upgrade I put in from another company.
Tip for consumers:
Quality products
Products used:
HID updates
Hi Rod,
Thank you for your review and kind words. We hope you continue to enjoy your new lights and we look forward to serving you again soon!
Very fast delivery but didn't try the products again. No delivery error and seem to have a good quality.
Products used:
lights for truck
Hi Denis,
Thank you for your review! Enjoy your new lights and happy holidays!
These or very nice lights they work just how I expected they are too my brightness.they are very cool I like how they have a clear glass to protect the light inside
Tip for consumers:
No that’s it
Products used:
Alll
Hi DJ,
Thank you for your review! Enjoy your new lights and happy holidays!
I initially ordered the LED kit with anti flicker and also tried the HID kit for my Chrysler 200. Unfortunately they were not able to bypass my system. But Xenon customer support was top notch and I was able to get a refund along with another idea to try. Would definitely buy from them again and Mike is amazing without him this would of been a very different review… so I just want to say a huge thank you to him and it is nice to see company's still standing behind the product it is rare these days
Tip for consumers:
Do your research throughly to make sure it will work on factory lights.
Products used:
I am going to try the HID with a 9006 relay harness.
Hi Scott,
Thank you for your review. If a product is defective or not working as expected even after 30 days our team should have been there to help you. We are not sure this wasn't the case and we are already investigating the matter. In the meantime, one of our senior managers will be reaching out to you to set up a return for the HID kit and make sure everything is resolved to your satisfaction.
We thank you for your patience and understanding while we take care of the situation for you.
Followed the instructions and no problem with the installation because of the design of the said product and the delivery of the products free of any type of damage is always a welcoming experience when ordering online great choice in carrier you went with on my order thanks for all the support and suggestions on what kit matched my need thanks again
Tip for consumers:
Very satisfied with the product and the customer service as well thanks guys keep up the good work
Products used:
The led high beam and low beam for my 2018 bmw x1 with the added anti flickering add on to the order very satisfied
Hi David,
Thank you so much for your review, we are so happy to hear that you had a great shopping experience. We hope you enjoy your new lights and look forward to serving you again soon!
I ordered 9006. Received 9005. Not satisfied. Emailed you guys 2 weeks ago. Still waiting for a response.
The follow up to this small issue was resolved 100%. I am a customer for life. Thank you Mike. Your awesome. I recommend xp to anyone reading this.
Tip for consumers:
Just double check your purchase, follow the instructions and enjoy
Products used:
9006 hid kit
Hi Gustavo,
Thank you for your review and for bringing this to our attention. We are so sorry to hear that you received the wrong item. One of our Senior Managers will contact you to resolve the issue right away. We look forward to speaking with you and making things right.
A very nice, easy to navigate website made ordering easy. My order arrived when expected. The new bulbs have not been installed as yet so I cannot comment on performance at this time but I am very happy with my shopping experience. I am also grateful that XenonPro waited a reasonable amount of time before requesting feedback unlike so many companies that want feedback on something you received yesterday or have even yet to receive. My only suggestion for improvement would be to list the bulb type (high beam, low beam or fog light) on the box so I don't have to look at the invoice to correlate bulb type with item #.
Hi Steve,
Thank you for your review and valuable feedback about the beams! We hope you enjoy your new lights and look forward to serving you again soon!
Very happy to be doing repeat business with you guys! Best service i've had in a long time, especially dealing with online businesses. Had the pleasure to speak with Dale on the chat box and he took care of all my issues and made sure i left satisfied. Have your products in numerous vehicles of mine and will definitely keep buying. Thanks xenon for being true!
Hi Michael, thanks so much for your feedback! Enjoy your lights and we look forward to serving you soon!
I had bought the wrong set of lights for my truck. They made good on them. I bought LED lights they work great
Tip for consumers:
Great people
Products used:
LED headlights make sure you ask if you're car or big truck has projector lights or reflective
Hi Joe,
Thank you for your review and feedback! We hope you continue enjoying your lights and look forward to serving you again soon!
Exceptional customer service, wasn't satisfied with the original bulbs I received, Mike contacted me immediately to help troubleshoot and sent me new bulbs. The lights look and perform great.
Products used:
55 watt HID kits with 9005 bulbs
Hi Pardeep,
Thank you for your review and sorry to hear that your lights are not performing as expected. We'll have one of our managers give you a call today to resolve the situation to your satisfaction. We look forward to speaking with you!
The downloaded instructions for installation referred to a "plastic cover protecting the bulb" but there was only a deflector that was mounted with screws into place. I took this as NON-REMOVABLE as opposed to a plastic cap that screwed on. The deflector I recognised as a fixture meant to be left on and glad I did. Others do not turning the headlight into a flood light blinding people going down the road. The headlights perform great, much brighter than stock and the beams do not blind oncoming drivers. This is a great product but a change in the instructions is needed.
Hi Donald,
Thank you for your review and valuable feedback. We hope you continue enjoying your lights and look forward to serving you again soon!
Beautiful lights and was very simple to install thanks xenon-pro!
Hi Evan,
Thank you so much for your review. We hope you continue enjoying your lights and look forward to serving you again!
I received the ordered items in a timely manner. They are well made and packaged. I had several follow up questions regarding installation. Responses to the inquiries were fast, accurate and incredibly helpful. I can't say enough good things about my experience.
Hi Chris,
Thank you so much for your review, it means a lot to us. We work hard to deliver this kind of experience and we are thrilled to hear about it! We hope you continue enjoying your lights and look forward to serving you again soon.
I ordered my product with ease, shipped and delivered quickly, was an easy install. The headlights are great, distance and overall field of vision has improved significantly. Am looking into ordering a new high-beam and maybe fog light set now.
Hi Jason,
Thank you for your review! We hope you continue enjoying your lights and look forward to serving you again soon for your high beams and fog lights!
Customer service was excellent. LED lights were easy to install.
Hi Kenny,
Thank you for your review! We hope you continue enjoying your lights and look forward to serving you again soon!
Just installed my Xenon Pro headlights. I had a little problem at the start on high beams not working but used the chat on Xenon's site and the tech had it figured out in seconds and up and running. So far very impressed with the increased distance and width these lights have given in night time driving especially the high beams.
Products used:
head lights LED
Hi Dexter,
Thank you for your review. We're so happy to hear that our team was able to help you quickly. We hope you continue enjoying your lights and look forward to serving you again soon!
Great experience, I'm a return customer happy each time with the product and the service.
Hi Don,
Thank you so much for your review and continued support. We hope you enjoy your new lights and can't wait to serve you in the future!
Great experience. I wasn't sure what I needed so I reached out to customer service and they instructed me of what I needed. I had to modify my light adjustment housing but it was well worth it. I had an issue with one of the lights not working, chatted with them on line and problem solved. The lights are very bright, very satisfied. Highly recommend.
Tip for consumers:
That you will have to modify the head lamp adjustment bracket on the back of the light drivers side. Remove the bracket, install the lights, place the bracket back on the light, mark the cut out. Remove the bracket, use a dremel with a sanding tool, remove just enough to add the bracket without touching the light rear fan housing.
Products used:
9005 HILED and 9006 HILED
Hi Eric,
Thank you so much for your review. We hope you enjoy your new lights and look forward to serving you again soon!
Customer service through email was amazing! Thank you for answering my questions and following through.
Hi Alfred,
Thank you for your review and kind words. Customer service and satisfaction are our top priority and we are happy to hear that we delivered on that promise. We hope you enjoy your new products and look forward to serving you again soon!
After receiving the LED lights I'm very happy with them, it's just the oncoming traffic that isn't bc they let me know about it by flashing me, but just glad to see with a wide range is very helpful, I will be purchasing for two more vehicles I own as well, as soon as I can afford to get them I will be placing an order, plus recommending family and friends, thank you so much for the visibility.
XenonPro.com is a North Carolina-based leader in automotive lighting products and car safety accessories. We specialize in LED and HID bulbs for headlights as well as dashcams and portable emergency jump starters. Our mission is to help Americans and Canadians drive safely and to ensure they have the tools and accessories required while driving or when in a state of emergency on the road.
Hi Jeff,
Thank you for your review, we are so happy to hear you love your new lights. Please get in touch with us and we'll refund the warning cancellers for you if you are not using them. We look forward to serving you again soon!