• XenonHIDs.com

XenonHIDs.com

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Overview

XenonHIDs.com has a rating of 1.06 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about XenonHIDs.com most frequently mention customer service, and tracking number problems. XenonHIDs.com ranks 456th among Auto Parts sites.

  • Service
    20
  • Value
    20
  • Shipping
    20
  • Returns
    19
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Terrible customer service, computer generated replies.
How would you rate XenonHIDs.com?
Top Critical Review

“Scam artist company that rips you off!”

Jason B.
1/19/21

I got the lights they told me fit my bike. They did not fit at all. Called, they don't answer the phone. Emailed, they send back generic emails and just push you off. Horrible customer service and I know I will never see my $300 plus dollars again. It should be a simple fix as they screwed up but obviously they don't care and only want your money. I will warn anyone not to use this company. Piece of crap company! Zero stars!

Reviews (47)

Rating

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Other

Reviews that mention popular keywords

customer service (16)
Thumbnail of user jasonb1588
1 review
1 helpful vote
January 19th, 2021

I got the lights they told me fit my bike. They did not fit at all. Called, they don't answer the phone. Emailed, they send back generic emails and just push you off. Horrible customer service and I know I will never see my $300 plus dollars again. It should be a simple fix as they screwed up but obviously they don't care and only want your money. I will warn anyone not to use this company. Piece of crap company! Zero stars!

Tip for consumers:
DO NOT ORDER!! SCAM!!!! HORRIBLE CUSTOMER SERVICE THAT WON'T DO ANYTHING!

Products used:
Led lights and anti flickers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user deborahk1029
1 review
0 helpful votes
January 4th, 2022
Verified purchase

This has been the worst online ordering experience ever. We ordered 2 Kits to convert to led at 113.00 each. First of all they didn't send all the right equipment. Second, the lights did not work. Only on high beam and had my dash and tail lights blinking. Their response is slow it took them 5 days to respond and only sent a generic troubleshoot message. No reply on the return. I had to escalate to paypal. Now it will take days before I get a refund.

Tip for consumers:
Do not buy from xenon. Their phones say open 9 to 6 but they NEVER take a call! Fake site!! They say the lines are shut off and it hangs up on you. They do not reply with live chat like they advertise. It's just a bogus scam!

Products used:
Led light with cancelers that do not work and did not send the right equipment.

Service
Value
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Thumbnail of user johnk3904
1 review
1 helpful vote
March 31st, 2022
Verified purchase

I ordered two sets of hid kits 3/19/22 they charged my card and emailed me a order confirmation with a tracking # today 3/31/22 I haven't received the order they said 4-7 days, USPS tracking number shows the order was never shipped, I cant get a hold of anyone only get a computer generated response and that does not do anything no one ever contacts me I just filed a dispute with my credit card company.
Scammers stay away from these guys I think they're out of business just there to steal your money!

Tip for consumers:
they charged my card but never sent the items

Products used:
light kit but never received it

Service
Value
Shipping
Thumbnail of user candij5
1 review
0 helpful votes
July 13th, 2021

We purchased these lights several years ago and loved them. Then one bulb went bad, filed claim and quickly got response and replacement bulb. Then the other side bulb went out and we filed our claim only to be told out of stock. Following up numerous times, since Feb 2021 "Will send out when stock is replenished" They currently have the bulbs IN STOCK -"trying to catch up on backorders"- "trying to accommodate orders" My thought is, well if you are selling them, why can't you send out my replacement. WTH does my bulb that has a LIFETIME warranty not matter? " They must not care about customer satisfaction "Take care of previous CUSTOMER " guess not and yes as of today 7-13-21 I still have no replacement bulb and went to another site and purchased new ones. I am at the point, I would rather pay for several $35.00 sets that last several years than to be told Lifetime warranty and have to beg for the replacement and pay triple.

Tip for consumers:
Just see that they advertise LIFETIME warranty, but that maybe only a one time replacement of ONE bulb

Products used:
My husband purchased another brand off amazon last week and I think they were called Aileo. Going to give them a try.

Thumbnail of user andyg356
1 review
0 helpful votes
February 3rd, 2023
Verified purchase

I bought a Xenon HID by accident ( wrong model not fit to my vehicles). I want to return the items because of it. I have communication by email with this company since a week after I received but they did not any action from them, until today. The item never been used.
Do not buy anything from them, even an address of the company is unknown also no phone number could we find of them

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Thumbnail of user chrm2
1 review
0 helpful votes
May 28th, 2021
Verified purchase

They recommended the correct bulb fitment, then when they where wrong and bulbs didn't fit charged a 20% restocking and no return shipping. Cheap parts made in china poor policy bad advice. Definite do not buy from.

Tip for consumers:
Dont use look elsewhere

Products used:
None

Service
Value
Shipping
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Thumbnail of user brandonj245
1 review
0 helpful votes
November 9th, 2021
Verified purchase

I ordered a set of LED headlight bulbs. Within 6 months, the fans already started to burn out and make a high pitch noise I could hear over my engine. I have been trying to contact their customer service for over a month to use their "lifetime warranty" however, I get ignored and at more a auto reply email. Stay away from this company!

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Value
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Thumbnail of user alann155
1 review
0 helpful votes
February 8th, 2021

Terrible customer service, computer generated replies. I bought complete wiring kit with bulbs as recommended. Received a ballast that was obviously previously installed and returned in the kit. One side of vehicle headlight will not work with bad ballast. Switched all components individually to prove out problem. Company started the RMA process but will not resolve the issue.
Would not recommend.

Tip for consumers:
What do you think would have been helpful to know?

Products used:
Shoes, jackets, belts, cosmetics, etc.

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Value
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Thumbnail of user joshuac661
1 review
0 helpful votes
September 27th, 2021

I bought some LED bulbs from xenonhids.com two years ago. The bulbs seemed good at the time, but I later realized that they were a very cheap design and way overpriced. Now, after only two years, one of the bulbs has failed. I contacted their customer service and they replied a few days later, saying that the replacement bulbs are out of stock and they'll send them when they're back in stock. However, when I replied asking for a refund instead, I never got a response. They seem like a really sketchy company and I'm just hoping I can get the issue resolved before they go out of business.

Tip for consumers:
Do not purchase from this company. You can find much better value at a much lower cost from other brands like Hikari and Sealight.

Products used:
H11 “Astro Series” LED Bulbs
H7 “Nova Series” LED Bulbs

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrisi119
1 review
3 helpful votes
June 2nd, 2020

This company is horrible. I ordered LED bulbs and they stopped working. I made a claim based on lifetime warranty. Paid $20 to ship them back. That was 6 months ago and have not heard anything back. It is impossible to get a hold of a human. All email is automatic response. Never answer the phone. The chat is useless. Please, please do not buy from this "company".

Thumbnail of user serjgaceta
1 review
0 helpful votes
February 20th, 2024

I place an order for HID high beams for my vehicle and they were quick to create a label and awaiting for pick up from USPS. Fast forward after a month the item is still awaiting for pick up. Contacted their customer service and it took 5 emails back and forth with them to find out the status of the item. They finally said that one of the parts is out of stock and I need to place another order. I asked to cancel my order and still waiting for my refund. Do not buy from this company! Their shopper approve rating is fake you can't even leave a review to that website. This company is based in Castro Valley California where they are running their little online scam. Also, they only accept paypal as payment probably easier to hide their scam. I already filed a complaint to paypal cos I don't want to deal with them.

Thumbnail of user non930
1 review
0 helpful votes
October 14th, 2022

Once they get your money, they wash their hands of you. I would never deal with them again. Ever. Customer service is stone-age.

Tip for consumers:
Don't! Find another company. Check reviews first. Their (xenonhids) website states that they have a 4.7 rating based on 50K + customers. I call BS.

Products used:
Purchased Galaxy class ballasts with Bi-Xenon bulbs. Never got hi/lo beams working. Took it to a mechanic, he said the bulbs aren't hi/lo. Customer service refuses to step up. Terrible company.

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Value
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Thumbnail of user stevent1138
1 review
0 helpful votes
December 3rd, 2022

This place sucks keep your money customer service sucks they will keep telling u how its the usps fault and give you the run around I selected 1 start because there's not a option to give zero

Thumbnail of user texaskustomkoncepts
1 review
0 helpful votes
April 17th, 2023

Ordered some hid lights from this company, paid extra for rushed shipping, 2 weeks later get the product go figure it's broken when I open the box…. Called 10 times phone lines are currently out of service & they will not respond to me when I ask for my money back… it's a shame $#*! head companies like this get away with bull$#*! like this and nothing is ever done to them for committing crimes which is theft how I see it, but let an average blue cooler person like me or you try that $#*! and they would hang us! It makes me sick it really does, I hope this review is blasted on there home page, every social media available, make t shirts to wear and bumper stickers to advertise it as well cause they absolutely suck as a business as far as standard go! I wouldn't refer them to my worse enemy is how $#*!ty and horrible they are…

Tip for consumers:
DO NOT PURCHASE FROM THIS COMPANY!! SCAM SCAM SCAM

Products used:
None because they were broken upon arrival & didn’t get a refund either

Thumbnail of user rickv103
1 review
1 helpful vote
June 8th, 2020

I purchased low beam and fog light conversion kits for 2 vehicles and the lights were great. Now a bulb is blown and they won't replace it, call and the phone message says they are closed even though they should be open. They are a scam, i tried buying new bulbs and got a letter from customs that a package that i may have interest in has been seized at the border. They are cheating the system, circumventing taxes and selling garbage! There is NO warranty if they won't respond!

Thumbnail of user harryk188
1 review
1 helpful vote
February 15th, 2022

WORST COMPANY EVERRRR. They do not answer any of their emails whatsoever. They say 24hr shipping but mine has been 2 months and its still processing. Im already fed up going somewhere else. This website should honestly close down.

Tip for consumers:
Do not use this stupid scammer website

Products used:
None I never even received the product

Service
Value
Shipping
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Thumbnail of user hayley92514
1 review
0 helpful votes
January 10th, 2024

Wish I would have researched this site a little better before I "purchased" my hid cheadlight conversion kit from this scam business website! DO NOT GIVE THEM YOUR MONEY! I spent $73 with them n placed an order that I NEVER RECEIVED! Tracking number says it was never even shipped from California and it's been weeks. Can't get ahold of anyone whatsoever for any type of customer service regarding this matter either, no phone number, nothing! Had their supposed office hours posted but no number no email nothing. I'm in process of disputing the transaction with my bank instead to try to get my money back

Products used:
Hid headlight conversion kit-never received

Service
Value
Shipping
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Thumbnail of user ryanf297
1 review
1 helpful vote
April 15th, 2020

This company is absolute trash. I ordered a HID kit & light bulbs for my truck december 24th. I had to open a case against them in PayPal to get my $151 back on April 15th. I have proof they were never delivered from the company themselves that received the package back from USPS. Tried calling & emailing multiple times with no call back or money back. Don't waste your time.

Tip for consumers:
Here’s a tip - don’t use

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Value
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Thumbnail of user laceyt20
1 review
0 helpful votes
February 10th, 2021
Verified purchase

The lights were great... when they worked. As soon as there was an issue, the company was less than helpful. My part has been on back order since December 2019... and they never respond to me anymore.

Products used:
HID headlights

Service
Value
Shipping
Returns
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Thumbnail of user chrisn388
1 review
1 helpful vote
May 21st, 2020

Since my purchase, I actually enjoyed these lights, they made quite an improvement on my motorcycle. But then I started having problems with them, and this company absolutely will not communicate with you. It's almost impossible to talk to anyone they will not respond to your calls or your emails, their online chat is a private company. But the cost of these darn lights I'm so disappointed that I didn't see the reviews prior so this one's on me. I highly recommend to NOT do business with this shadow company, do not pay for any kind of warranty because they will not honor it and that's half the price. If I could give this company zero stars I would. This is a part of the digital world that us old schoolers hate, as you never know who you're doing business with online and it's nothing but a bunch of clown scammers.

Thumbnail of user dvachk
1 review
0 helpful votes
April 25th, 2021
Verified purchase

Spent about $160 on HID's, and sent numerous emails on the contact us page, but can not get anybody to reach out to me. They do not have phones for the company, and the phone number redirects you to the 'contact us' page. I did a charge-back, and they created a shipping label for my product. I was relieved, I thought I was finally getting my product I paid for.

That was two months ago, they never sent the parcel to USPS, but because the tracking-number exists, they were able to reject a chargeback. It's the only bad experience I've ever had with a company.

Thumbnail of user michaelm4270
1 review
1 helpful vote
March 28th, 2020

I own a Limo service, bought 2 sets of bulbs off this company, there bulbs are supposed to be lifetime! They replaced 1 bulb and wont return emails of other claims. All 4 bulbs went bad. Do not buy from this company if you are wanting a warranty replacements...

Thumbnail of user mattc299
1 review
1 helpful vote
January 3rd, 2020

They sent me a defective ballast and I got a return approval but they required me to pay for the return shipping. Tried to talk to them about the issue of charging me to return a defective part with in days of purchase and they refused to respond. Ultimately I paid the return shipping just to move on. Buy from someone else who's stands behind their products.

Thumbnail of user joew1236
1 review
0 helpful votes
November 25th, 2022
Verified purchase

I did the usual search for HID's and xenonhids popped up first so, having some experience I decided to shop the since they were front and center.

Big mistake.
The order went through fine, I received the confirmation it was being processed but that was the end of my confidence in them.
Five days went by and no change in status, it was sitting at 'processing' so I reached out to them. Great, they responded and said they were contacting the sales dept. An additional four days later and I now want a refund. They'll check with the sales dept, again.
Four days later I receive an email stating they were shipped. Finally!
Five days later it's still sitting at 'shipping label received' so it's a bait and switch. When I complained they said they can't do anything about it as it's shipped. BS. I did reach out to my bank and was preparing to do a charge back when they finally shipped and this was after checking the status every day.

Stay away from these clowns. They suck at customer service, order fulfillment and communication.

Tip for consumers:
Don't patronize them.

Products used:
HID headlight kit

Service
Value
Shipping
Returns
Thumbnail of user brianl1256
2 reviews
1 helpful vote
May 5th, 2021
Verified purchase

There is no life time warranty! I tried to get replacements and was just ignored. The customer service sales agents are not aware of the scam that is going on, For the warranty, you are required to file it on line and this is where you are ignored. I called the sales agents several times to file the claim and they direct you to the online claim service. I called the sales agents and acted like a new customer and asked if there is truly a Life Time Warranty. They replied "Absolutely". Some of the agents I recognized when I called and would ask about the warranty and would get the "Absolutely" answer. I told them that they could be charged with fraud. I know I scared a few agents. Please Do Not Buy from these idiots! They really should be shut down! They show all these great reviews on their website. I wanted to leave a review on their website and found out that you can't. So all the reviews are bogus!

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