13 reviews for Xenium Holidays Pvt. Ltd. are not recommended

These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.

ABHISHEK K.

India

1 review

0 helpful votes

EXCELLENT TRIP

June 28, 2021

I AM VERY HAPPY WITH XENIUM HOLIDAYS TEAM. DURING COVID THEY TRAVELLED MY FAMILY VERY NICELY. THEY FOLLOW ALL COVID RULES.

Date of experience: June 28, 2021

Jagadeesh M.

India

1 review

0 helpful votes

Fraud travels

February 3, 2020

Dont believe these guys. These are cheters and fraud. They used say that will provide everything in the budget. After paying first installment their game will start. Slowly increase the price and used to chnage the options of hotels cabs which suggested before. The options will be present in Itenary or quotation but they dont provide that options. While taking the package they used to promise so many things but they dont obey on their promises. I have all proffs for what they promised and how they changed for all those issues.
I have faced so many issues before starting the tour and in the middle of tour.
1) They promised me a good hotel but booked ordinary property in munnar
2) They promised me innova crysta whose rent is higher than innova and i paid for that. They said that innova crysta is not available and only innova is available just before one day to the trip. If you dont want will cancel entire trip and money is non refundable. While booking the package they have sent me innova crysta picture also having name as xenium holidays on its doors. We believe that could be providedbut they did not.
3) They increased price of 1830 after paying first installment
4) Return flight got cancelled, Without my confirmation or informing me they booked flight for next day. We need obey all the charges for that one day extra. They called and asked about the rescheduling date but not informed timing. They said that will let you know the timing but without informing me they booked the flight. Kokila from the booking team has taken her own decision regarding this
5) Alleppey houseboat is not good either food or ambience.

I have all proofs for these issues. If anyonw need clarificaton will send you proofs.

The main culprit is Amith singh sales guy, kokila and munish from booking team.
Everytime they used to treghten us like will cancel the trip and money non refundable as per payment policy.
They not even bothered for us.
Plese avoid this and go for travel triangle.
If you are going with one company they used to find negative reviews for that company and try to maniplate the people

Date of experience: February 3, 2020