• XE

XE

Overview

XE has a rating of 1.22 stars from 216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about XE most frequently mention customer service, money transfer, and bank account problems. XE ranks 162nd among Money Transfer sites.

  • Service
    78
  • Value
    74
  • Quality
    71

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
35
21
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Their advertised high exchange rates and low fees are a fraud.
  • At some point during this process, something failed, and the bank accounts could not be verified.
How would you rate XE?
Top Positive Review

“Calming attitude!”

Terry V.
1/23/18

I had a problem with the transaction no fault of XE or mine but because the reciever of the funds gave the wrong. XE dealt with my frustrations, my fear of vanishing funds and my impatience, while I was traveling in Morocco without having very good phone or internet, with a professional attitude and being on top of things at all times. I cannot be more pleased by their professionalism.

Top Critical Review

“Account Closure”

Morris G.
1/30/24

I've used the app for several years, as a reference just for currency rates info. Tried my first transfer today to Colombia, bank to bank to a friend. Accepted my usd, and immediately closed my account. This seems to be a pattern with this company. Waiting to see if I get refunded plus my fees charged. I was hoping for a better alternative than Western Union. I've never had an issue with WU.

Reviews (216)

Rating

Timeframe

Other

Reviews that mention popular keywords

exchange rate (18) bank account (21)
Thumbnail of user terryv15
1 review
5 helpful votes
January 23rd, 2018

I had a problem with the transaction no fault of XE or mine but because the reciever of the funds gave the wrong. XE dealt with my frustrations, my fear of vanishing funds and my impatience, while I was traveling in Morocco without having very good phone or internet, with a professional attitude and being on top of things at all times. I cannot be more pleased by their professionalism.

Thumbnail of user mell252
1 review
7 helpful votes
January 29th, 2018

Fantastic company, I should have joined them years ago, just didn't know enough about them... I have been dealing with the banks and they probably overcharge for everything including my mortgage, checking, exchange currency rates... I'll give these guys a 11 star rating. When I call them they walked me through what I want and are very courteous in every way. Mel Latimer... Manassas, VA

Service
Value
Quality
Thumbnail of user nigelh27
1 review
1 helpful vote
February 14th, 2018

After some frustrations with a well-known provider I tried Xe. The site is just straightforward and obvious, totally tailored to in my case the Botswana banking system. A bank code sent to me had an error. However the correct code was looked at by the system. I only had to click my mouse twice and it was fixed.

I made two payments in less than 2 minutes. Everything was confirmed immediately by email. Within 48 hours payments were complete. The rates were excellent and the commission minimal.

So nice to work with an group who know how to develop a website. And the app looks even better.

Thumbnail of user bobl133
3 reviews
9 helpful votes
January 12th, 2018

I needed to send money to my mum in Leeds because of some medical issues. Reviews were a mixed bag. So I took a gamble on Xe. They gave me a quote on the exchange rate, much better than my bank. I've used them twice so far. Seems to work just fine for me. Just my experience.

Service
Value
Quality
Thumbnail of user christopherb545
1 review
1 helpful vote
December 19th, 2019

We buy goods in from China and send money out there on a regular basis. It is normally trouble free, but on a recent payment that was delayed a quick phone call soon sorted the issue out. It saves us money compared to using a bank as the fees if charged are lower and the rate of exchange better.

Thumbnail of user grahms
1 review
4 helpful votes
February 18th, 2018

Was a little nervous about trusting myself and my wife's savings to a company other than a bank, but the whole transfer experience was very clear, plenty of staff available on the phone to answer queries, the extra value achieved by using XE, rather than the bank will come in very useful. Definitely recommend to anyone on the fence.

Thumbnail of user bevw5
1 review
6 helpful votes
October 15th, 2015

Thank you so much for all your support. I transferred a large amount of money from a deceased estate, UK to Australia. XE provided relatively easy set up and account activation, great exchange rates and support by email and phone. Money arrived quickly and safely. Great job. Second successful transaction using your company. So much better than bank transfers or cashing of chequer in a foreign currency. Thanks again.

Service
Value
Thumbnail of user galeom
1 review
6 helpful votes
September 15th, 2017

The best service ever.
Please do not release any of Galeo/Mucificator/Egalul/Astute money.
Cheers and keep up all the good work.

Thumbnail of user kathl878
1 review
16 helpful votes
May 31st, 2017

How to claim money thru XE Remit Transfer Service? Because someone transfer money to me thru XE money transfer international. And my problem was i dont know where do i claim it here in the Philippines. Would you help me with my problem?

Thumbnail of user davidel
2 reviews
4 helpful votes
January 4th, 2016

Always update

Thumbnail of user fernandob16
8 reviews
39 helpful votes
January 24th, 2015

Perfect tool for easy converting currencies! It's very useful when you have to figure out the price of desired item in your usual currency when you are travelling (I use their mobile application), shopping online in a foreign shop or especially if you are doing a lot of business and trade internationally. I used other websites/applications like this, but XE is definitely number one!

Thumbnail of user lindam187
1 review
11 helpful votes
October 19th, 2015

August 2015, I sold a house in Southern California and as I am a Canadian, I was preparing to transfer the funds via a Bank transfer from the US to Canada. I did not realize that there is a significant discrepancy in the cost of transferring funds between US and Canada. I assumed that other than the transfer fee from bank to bank, the currency exchange rate was the same. A contact explained that he had saved thousands of dollars over the years using XE.com to transfer money from US to Canada as part of his business accounts. I was skeptical and concerned about having a third party handle the bank to bank transfer. However, I went ahead and applied to XE.com and began the currency converter process. As XE's currency rate was better than the bank's, I waited eagerly for the funds to be deposited in my Canadian bank account in CAD. After my application was approved, the US funds were withdrawn from my US bank account and about 10 days later CAD were deposited in my Canadian bank account. The banks were unable to charge any fees, as the conversion and transfer was all done by XE.com. I am pleased to say that I saved several thousand Canadian dollars by using XE.com rather than the banks doing the transfer. There is some processing time involved but it is worth the savings!

Thumbnail of user johnr129
6 reviews
26 helpful votes
November 16th, 2013

I don't use this site for anything but a currency exchange reference and it's always exceptionally easy to use.

The name is easy to remember, too!

Thumbnail of user ralphb2
1 review
5 helpful votes
February 28th, 2012

I love this site! Easy to use and provides all the information a traveler could need.

Thumbnail of user newmanh
7 reviews
58 helpful votes
January 31st, 2011

Easiest and quickest to use, never go anywhere else for converting currency and checking the exchange rates.

Thumbnail of user bobw4
1 review
12 helpful votes
July 8th, 2010

The guitar is beautiful. It has a solid cedar top and rosewood back and sides. Golden graver tuners and a gorgeous abalone inlay also add to its looks and overall presence.

Thumbnail of user rodg
180 reviews
904 helpful votes
May 19th, 2010

Useful tool when you are traveling and want to be able to convert currencies rapidly. Best thing is they have mobile apps for iphone so you can easily convert while traveling.

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From the business

As the world's trusted currency authority, we serve over 275 million unique visitors each year with a variety of tools and services including the XE Currency Converter, Currency Market Analysis, and the XE Currency App, which has received over 55 million downloads. Since 2002, XE has processed billions in global payments and served thousands of businesses and individuals. Additionally, XE Currency Data is used by thousands of businesses from SMEs to Fortune 500 companies.

In July 2015 XE became part of the Euronet (NASDAQ: EEFT) family, a global provider of electronic payment and transaction processing solutions for financial institutions, retailers, service providers, and individual consumers. Euronet has over 4,600 employees in 39 countries who help process over 2.6 billion transactions a year which generates over $1.7 billion in annual revenue. As leaders in our industry, we continually strive to be innovative and always work to improve our products.

XE Money Transfer is the quick, easy, and secure way to transfer money around the globe. With competitive exchange rates you can book international payments 24/7.

Every year, over 33,000 people and 2,000 businesses trust us to make global payments, send funds to family, pay international businesses, and buy foreign real estate. At XE, we're not just passionate about saving you money, we're proud of our exceptional service as we connect the world through currency exchange.

Business History

In 1993, two friends fresh out of university joined forces to start a company. Steven Dengler and Beric Farmer started out from a basement office, offering computer consulting and internet services. A couple of years later, the duo introduced a demo currency converter to show clients how interactive the internet could be. As the years passed, it was clear that they were running the web’s dominant currency tool and started to focus on XE’s currency services. With years of hard work, Steven, Beric, and the XE team cultivated this tool into the world’s largest currency brand - XE.

2014
The XE Currency app reaches over 25 million downloads.

2013
XE celebrates its 20th anniversary as one of the last remaining independent first-wave Internet companies.

2012
XE Market Analysis is launched on XE.com, giving users daily insights on market activity.

2010
XE is named Greater Toronto Top Employer and is repeatedly selected in subsequent years.

2009
The first XE Currency mobile app is launched. It is downloaded a million times in the first year.

2007
Currency Charts, Graphs, and Forex News are launched on the website.

2005
XE moves its office once again, this time to Newmarket. The office continues to expand overtime.

2002
The "Universal Currency Converter" and "XE" are trademarked in Canada. Both are eventually registered in the USA, EU and around the world.

2002
To meet customers' demands, XE Money Transfer is launched, offering easy and secure online money transfers.

2002
The company officially changes its name to XE.com Inc.

2000
Xenon Laboratories begin to focus on its currency and foreign exchange tools and services full time.

1995
The Universal Currency Converter is launched. Within a few years, it becomes the world's most popular currency tool.

1995
XE moves HQ from the basement of a farmhouse to an office in downtown Toronto.

1993
Xenon Laboratories Incorporated is founded by two high school friends, Steve and Beric.

Company Representative

Thumbnail of user valj13
Val J.
Typically does not respond to reviews

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