• Zoosk

Zoosk

Overview

Zoosk has a rating of 2.55 stars from 4,720 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zoosk most frequently mention fake profiles, customer service, and credit card problems. Zoosk ranks 81st among Dating sites.

  • Service
    307
  • Value
    316
  • Quality
    278

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.2%
Positive
8
Neutral
1
Negative
27
106
See all photos

What reviewers want you to know

Positive highlights

  • His name is Christian Gray and he's my soul mate, my partner in crime, my lover and my future.
  • Thank u zoosk for connecting me to the right person.

Critical highlights

  • Get your money back through customer service at The software is crap.
  • Their customer service then refused to refund my money and I had to dispute the charge with my credit cards company.
How would you rate Zoosk?
Top Positive Review

“So many matches”

Natalie g.
10/7/23

Love the fact that I had so many matches and options right away. It keeps you engaged not boring. Love the features and ease of use.

Top Critical Review

“Waste of YOUR money!”

Jennifer Y.
2/2/24

In the site, you can't "remove" people from your potential dating list, and they will keep appearing no matter what you do. This is the most useless site I've ever used!

Reviews (4,720)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (81) credit card (63) user content (1) activation fee (23) soul mate (36) right person (26)
Thumbnail of user jennifery1033
1 review
0 helpful votes
February 2nd, 2024

In the site, you can't "remove" people from your potential dating list, and they will keep appearing no matter what you do.
This is the most useless site I've ever used!

Thumbnail of user loracp
1 review
0 helpful votes
March 6th, 2024

At first, I didn't enjoy the multiple ways to navigate. It feels like a video game. The worst part though are the many fake profiles. There are also a bunch of really old profiles and inactive ones.

Service
Value
Quality
Thumbnail of user davidd5786
1 review
0 helpful votes
January 14th, 2024

Greetings, I have been on this site for about a month and have spent plenty of $$$$$$$ almost all the women seem to be here for a paycheck? Not a dateTheir agenda pledges attractive gains, yet it's merely an illusion.

I've gotten my money back and that was only way I could go about it. I got help from. (I USED THEIR WEBSITE URL AS MY DISPLAY NAME ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM).

Note: I did this because of the strict policy over here and honestly i just want to help as many people as possible to get their money back.

Service
Value
Quality
Thumbnail of user carlo129
1 review
0 helpful votes
June 1st, 2022

If you're out to find their one and only your final soulmate you have to put an effort into it don't be quick add judging others and how they look look inside them that's where you're going to find the true person give it time take this time you have a part to truly know one another before you make that final step I did it I found the woman I want so much in common more and more we talk we find out that from my childhood to our marriages tell now we have so much in common and so much growth we're looking for give it time

Thumbnail of user stephaniet138
5 reviews
12 helpful votes
August 28th, 2022

I don't have much experience with online dating, but this seems like a scam. It's free to sign up and make a profile, but when you try to look at messages, you have to pay. Also, there are coins you can buy to make yourself more visible to other users. It just seems kind of sketchy overall. Like if you made an account with no information they would send you fake messages hoping your curiosity would get you to pay for the subscription to read them.

Tip for consumers:
I really think it's a scam.

Value
Quality
Thumbnail of user lesliew137
1 review
0 helpful votes
July 9th, 2019

I didn't believe online dating worked after several years of trying. Within 1 day of being in Zoosk, Tony reached out to me and we started chatting. By the weekend we had our first date. Thanks Zoosk!

Thumbnail of user lorig184
1 review
0 helpful votes
November 24th, 2019

No I don't want to review or add info here thanks so stop asking me to type more. It's really annoying

Thumbnail of user kimberlyk152
1 review
2 helpful votes
March 11th, 2019

Found the love of my life on zoosk! Could have never met otherwise because he lives in a different state. Happy with zoosk for helping me find him!

Thumbnail of user perw3
2 reviews
9 helpful votes
October 2nd, 2023

Zoosk is designed to parasite money from lonely people. You pay to play. But you play the game you can never win. So it's a very cruel game, targeting your money. You interact with bots or staff members. They pretend to be looking for love but you will never meet them in flesh. So don't let them just take your hard-earned money!

Thumbnail of user nataliejoy007
1 review
0 helpful votes
October 7th, 2023

Love the fact that I had so many matches and options right away. It keeps you engaged not boring. Love the features and ease of use.

Products used:
Dating app subscription

Service
Value
Quality
Thumbnail of user christophera275
1 review
0 helpful votes
April 7th, 2020

It's good at least naroweing down by raduis and by age but not much else and at least easy to use but not much let it stand out

Thumbnail of user dikrana
1 review
2 helpful votes
October 8th, 2023

I have been subscribed to zoosk and my subscription ends in November 2023. I went to the site today and had 4 messages, but when i wanted to read them i got a message saying that i need to subscribe to read them. They are not a very honest organization. I am so disappointed in Zoosk. I will not refer them to my friends. I know they don't care, because they got my money anyway.

Thumbnail of user melony062014
1 review
1 helpful vote
August 13th, 2023

It was most disappointing and disgusting experience. It's a total waste of time. Dishonesty, rudeness, and fake are three main characteristics of 99% men looking for money or hookups. Misleading information, lousy website, terrible company. They should be put out of business. They actually emotionally hurt people! People need to stay away from this website.

Value
Quality
Thumbnail of user deletem3
1 review
0 helpful votes
November 3rd, 2023

They will NEVER let you delete your account! You can log back in at any time through google or facebook. They will forever keep you in their database. NOT cool!

Thumbnail of user adrianab19
1 review
1 helpful vote
January 30th, 2018

My review:
I met a lot people the experience was good. I think at times some of the men in the site have very good qualities some no so much.
I particularly did not like messages from far away she. My distance was placed on less that 60 miles.
Long distance relationship are very difficult to keep
I met someone and hopefully this will be the last time I use a dating site.

I want to say it was very nice to meet several people and appreciate the opportunity

Thumbnail of user kemio2
19 reviews
3 helpful votes
August 17th, 2022

A good online dating site should be easy to get registered on, and also easy to navigate people's profiles and choose who to make friends with. Before I got to know about zoosk, I had terrible experiences on many online dating sites! However, with Zoosk I am really having a great time meeting real and nice people online that have become really close friends. The zoosk support system are just simply amazing. I recommend them to you if you are like me who have little or no time to socialize physically. You will definitely love it

Tip for consumers:
My advice is that you make sure you are chatting with a real person before committing yourself. Most people on Zoosk are real, but there are still few fake people there. So be careful

Thumbnail of user ewas7
4 reviews
0 helpful votes
October 9th, 2019

Satisfied with the outcome, pretty good dating site. I think the price is OK and I liked the option of pausing account, very useful when you're trying to focus on one person. As we all know, it takes several attempts to meet someone you are really interested in..

Thumbnail of user bills591
14 reviews
20 helpful votes
November 26th, 2018

I can spend hours on line looking at looking at the same "type". I go out in public broad daylight and spot the type im looking for and actually speak with someone, sometimes more. I began dating long before there were sites, apps, even the interwebs so a real life offline woman is where my mind is. Id like to find someone my age and single. Theres a lot of people who construct a profile load pics and such without further participation on the site.

Thumbnail of user johnr2898
2 reviews
3 helpful votes
November 6th, 2020

First off, I am a 61 year old Italian American in great shape form eastern Massachusetts, if any woman need a date, send me a message, maybe we click, maybe not, not desperate at all, just want to complimant my life. ZOOSK is a a scam, it is by far the fakest dating website I have ever seen, DO NOT JOIN ZOOSK. I was scammed twice, NOBODY responds, every thing you try to do you need to pay more. A complete ripoff. If I could give less than a 1, I would. I reported two of the scams while I was on that site to the feds. If you send a message NOBODY responds, you see it look like someone viewed you but NOBODY responds which ells me it's all a scam, the owners should be arrested

Thumbnail of user rosannau1
1 review
1 helpful vote
October 5th, 2019

Thank you zoosk great place to meet someone. Lots of really nice people. Easy web site. I couldnt have found this man without tou. Thank you again

Thumbnail of user markt876355
1 review
0 helpful votes
July 6th, 2023

With nary an explanation beyond the vague accusattion that I violated their terms of service, my newly created account on the site was banned, and there was absolutely no recourse for recovery.

As far as I can tell, the website is either discriminating against me for an unknown reason, or there was an administrative error that they are unwilling to own up to.

Service
Value
Quality
Thumbnail of user deanl152
1 review
4 helpful votes
December 3rd, 2020

Very useless site with terrible search engine, Connections on Carousel are mostly bots and fake profiles used to keep you hooked. Charges are always higher than you expected. Zoosk is really overpriced, if you take into account price-quality ratio (with zero quality!) It's full of fake profiles, stolen photos and identities. Their appalling customer service never ban them. I don't need to waste my money and time on Zoosk anymore and I don't recommend it to anyone. However if you decide to use it, protect yourself, use your common sense and your gut feeling a lot, since Zoosk isn't going to protect you from fakes and scammers.
Anyway, I've had enough of it and left it.

Thumbnail of user janetc371
1 review
0 helpful votes
December 14th, 2019

I had to go through many before I found the right one. I reviewed several dating sites and liked Zoosk the best. Easy to navigate.

Thumbnail of user gabrielg424
1 review
4 helpful votes
January 1st, 2023
Verified purchase

Never pay for any dating sites why would anyone pay for something that makes no Guarantee of anything your better off taking your money to the casino fake profiles people super far away and nobody ever responds complete crap

Service
Value
Quality
Thumbnail of user franks535
3 reviews
10 helpful votes
October 1st, 2019

I found that the different features aren't set up to give you a chance to see enough about the person you are veiwing. The Carousel wants you to make a decision on one picture and no information about that person. The Smart Pick feature also doesn't give you a chance to see the users pictures clearly. The Viewed you feature shows mostly the same people over and over again. I get Likes from people that never responded to my return messages. Save your time and money.

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From the business

Zoosk is a large online dating site that features a Facebook app and attempts to integrate social networking with dating. Zoosk is a private company based in San Francisco, CA and has raised more than $40 million from investors.

Company Representative

Thumbnail of user sejalm1
Sejal M.
Typically does not respond to reviews

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2.6
4,720 reviews
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Find your match on Zoosk

“I just love it – tons of real profiles, and people who actually want to meet up and connect in person.”

- Kyle G. Visit Zoosk