Zooshoo

I saw a bunch of bad reviews on this site, but I decided to still try it & I don't regret it! I ordered 2 pairs of knee high boots and they, along with their boxes, were in perfect condition! I will definitely give it another go! :)

Worst company to buy from
Shoe straps is tight and uncomfortable fit, Amazon contact the seller for a return label it's over three weeks before seller Zooshoe response. They want me to pay to return item when I am a Prime member eligible for free returns.
Terrible service

I ordered from them from Amazon. The shoes started peeling after two wears. I requested a refund. It's been 10 days, and they still haven't given me my money back. Don't do business with this company even you like legit return policies. I recieved an email on the 10th saying that they approved my refund. The email said that I would get my refund in 3-5 business days.

Stay away from this company. I ordered some shoes. They did not fit. Send them back via UPS. I paid for the freight and have proof for the delivery at their warehouse I have called more than 5 times, send emails, fill out the claim form in their website sever times. I tried everything. NO response. NO return. It has been three months. They stole my money. So now I do not have the shoes and they kept my money. Do not buy from them. The worst company I have ever dealt with.

I purchased two pairs of booties, and neither were sent! I got an order confirmation and my bank account was charged but no shoes ever arrived and it's been close to 4 weeks now! When I email them they never responded, nor did they respond to live chat or messenger! Probably the worst customer service around. Reported to bank as a scam. Don't recommend buying from them at all!

Hi I am wanting to place an order with zoo shoo but keep reading bad reviews. Real or fake site? Can anyone shed any light on this website, would be very grateful. Thanks in advance..

Ordered from this company and received someone else's order. I contacted the company to explain the situation and provided them with a picture of the shoes I received, my invoice and a picture of the box the the incorrect shoes were in. They did send me a FedEx label to send the item back, BUT the item was delivered in a shoebox, so when I arrived at FedEx to sent the shoes back, I was told that the shoes could not be shipped back that way. I sent ZooShoo a copy of the receipt for the outrageous price I was charged for the FedEx box for the boots that I did not order (on a mistake that they made) and was told that they would not reimburse me, but they understood "how frustrated" I must be. I then told them to can the replacement that they told me they could send out to me and they sent those out anyway after me specifically telling them, I wanted a refund. I have never dealt with such poor customer service in my life. You would think that since the company made a mistake on their end, they would bend over backwards for the customer. Obviously, ZooShoo is not that company... Buyer beware!

I bought two pairs of shoes from this site and received one pair, which was exactly what I order. The site said my second pair of shoes were processing, but it's been about 3 weeks now. I emailed them and received an auto generated email with a claim number. No one followed up, so I called them and got a voice recording saying that I was calling outside their business hours. I called in the afternoon and they close at 5:30. This site is a scam. They send you just enough to keep you from looking under the rug. Avoid this place and keep your money!

I ordered a pair of shoes from this company. I measured according to the size chart, which was why I was so surprised when they were Several sizes too small. I have attempted to get a return label or even someone to talk to about a retun. I've tried calling, emailing, and even chatting with no response from anyone. They are not willing to talk to their customers. This is not a good sign.

Bought a pair of shoes that said was true to size. They were at least 1/2 size too big maybe even more. I'd called and emailed and never heard back from them. I'd sent the shoes back and I'm hoping I'll get a refund. Shoes had glue stains on them but I was willing to only exchange for a smaller size because they were cute and vegan. Not anymore after this horrible experience. I'd actually lost money after sending the shoes back. Very disappointing but I'll never buy from this company again.

Great job, excellent shoes and service. We will be back to purchase more soon. Thanks again, michael

I ordered two pair of sneakers on this site because the price and quality seemed so unbelievable, and it was. However, they did not fit true to size 81/2 is really a 7; in addition to, one of the shoes being used illustrating scuff marks and extremely wore bottom. Worst than a display shoe in the same place for five years. Do not buy from here! Save your money. Their return policy is the worst. Just keep the shoe, and donate them.

I made the mistake of ordering again after not being happy about return shipping being paid for by the customer, but the shoes are very reasonably priced. The second order also felt cheap. In addition to this cheap feeling the second time around, the shoes ran small & it appeared the shipper tried to stretch the shoes with an insert. Would not recommend, learn form my lesson!

I recently purchased a couple pairs of boots from zooshoo and they am very pleased with my order, which came within a little over a week. To anyone complaining, be patient and probably just make sure the shoes you order say in stock! Best of luck

I ordered shoes that were lipstick red. And they sent me "grapefruit' aka hooker pink. Horrid color. Their error. But they would not pay for shipping. So I had to pay 8:00 to return them. Another pair of shoes I ordered they said they had in stock. But did not. They cancelled the order. But. I was on the website to buy shoes, not to waste time with their incompetence.

Hi,
This company has quality and excellent customer customer service. This is my first time ordering something from them. I have not received the order yet. There e-mail system is fast. Im routing for you guys. Dont let me down! Thank you! Re: *******, *******

I placed an order a week ago and received an order confirmation, but still have not received a shipping notification (even though the money was taken out of my account). I contacted their customer service because they are supposed to ship within 48 hours of order confirmation and have not heard a thing. I tried to do the online chatting customer service and also sent an email and it is absolutely impossible to contact them. Stay away.

It was a guessing game on want shoe fit true to size! Customer service is not very good, I placed an order of 7 pair of shoes, kept two sent the others back. Didn't get credit but for one. They did not stand by there word. Acted like it was given and wouldn't prove it. I could prove I didn't receive but they would not respond when I did.

I have waited for three days to get a response from customer service. Their chat line doesn't work. Their phone number doesn't take messages. This site is a scam.

I ordered 2 pairs and so far only one pair arrived. The right shoe of the one pair has a strange print indent on the top. It is damaged, but im debating if its worth the hassle of returning them. The box they were in was torn on the bottom too... I really hope the 2nd pair arrives and is in better shape. I have high hopes for this site since it has a lot of good brands. I just hope they're not selling the defects.

I ordered a pair of cute platform sandals from zooshoo for $22, then read the reviews of this website after I ordered them. When I read the reviews, I became really nervous about receiving my package because most of the reviews complained about slow shipping and bad quality. However, I recieved the sandals in perfect condition no more than a week after I ordered them, and I was sent an email confirmation right after I placed my order.

I ordered 2 more pairs of the same shoe since the first ones I ordered were so comfortable and cute. I should have waited to order more, as the first one broke with minimal walking on the first day. It will cost $16 at the shoe repair to have the strap sewn together. I wish I could send the other 2 back. What a waste of money.

Placed an order for 5 pairs of shoes and it took me 2 weeks to get them. I open the box and try on the first pair, only to notice that the buckle from the sandal was detached and in the box. I look up how they do returns and they charge you to send back damaged product then also charge you a "reboxing fee" as if they're going to glue it back together and sell it to the next person. What a joke of a company. Needless to say I will not be purchasing with them again.