• ZoomInfo

ZoomInfo

Overview

ZoomInfo has a rating of 2.48 stars from 157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ZoomInfo most frequently mention customer service, auto renewal, and free trial problems. ZoomInfo ranks 1344th among Business Services Other sites.

  • Service
    82
  • Value
    75
  • Shipping
    40
  • Returns
    50
  • Quality
    73

This company does not typically respond to reviews

Positive reviews (last 12 months): 79.2%
Positive
57
Neutral
0
Negative
15
5
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How would you rate ZoomInfo?
Top Positive Review

“Contact identification and CRM import”

Charlotte B.
5/31/23

I'm a big fan of ZoomInfo SalesOS for its ease of organization and contact identification. All of the curated information and data available is far superior to competitive options, making it the top choice for my company. In addition, the platform's easy import/export capabilities are a huge time saver because they integrate perfectly with our existing CRM. This is why I am so glad we chose ZoomInfo SalesOS - the organization, great data, and easy integration make it truly invaluable.

Top Critical Review

“Avoid this business - Not intuitive system, and company refused to honor contract dates”

Imari A.
1/8/24

The data is questionable at best, (I looked up myself and noticed the information was from 2 jobs ago). This is primarily because zoom uses "Email signatures" as a primary means of verification, while the reality is many companies do not immediately delete an email when a person leaves, nor does the system have a method of filtering through people with multiple active emails, so you end up with bad and outdated data. More importantly, their customer service is subpar. I contacted them several days before my contract was set to expire with them because the system locked me out, and got nothing but buck passing and ignored when trying to get them to honor my access so I could extract the last lists we compiled. Do not do business with these people unless you enjoy wasting time, getting the run around, and dealing with unscrupulous individuals.

Reviews (157)

Rating

Timeframe

Other

Thumbnail of user charlotteb918
1 review
1 helpful vote
May 31st, 2023
Verified purchase

I'm a big fan of ZoomInfo SalesOS for its ease of organization and contact identification. All of the curated information and data available is far superior to competitive options, making it the top choice for my company. In addition, the platform's easy import/export capabilities are a huge time saver because they integrate perfectly with our existing CRM. This is why I am so glad we chose ZoomInfo SalesOS - the organization, great data, and easy integration make it truly invaluable.

Service
Value
Quality
Thumbnail of user markm5329
1 review
1 helpful vote
May 10th, 2023

I have used several other sales intelligence platforms, but ZoomInfo is by far the best. It has definitely increased my sales prospecting quality. ZoomInfo helps me find hard to locate people inside of a company. The listed contact information is very reliable and extremely helpful. Often I find several decent contacts through LinkedIn, But ZoomInfo goes so much deeper.

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Value
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Thumbnail of user isika1
1 review
0 helpful votes
June 23rd, 2023
Verified purchase

ZoomInfo allows my sales team to identify ideal customers when they are ready to make a decision. They can generate a pipeline with urgency while confidently targeting our customized buying committee. ZoomInfo addresses the challenge of Buyer Intent and urgency. Using the various intelligence tools available, we can email prospects showing intent and dial only those that have raised their hands. This helps eliminate wasteful manhours manually dialing on prospects that are still researching and not ready to make a decision.

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Thumbnail of user tomr1336
1 review
0 helpful votes
July 16th, 2023
Verified purchase

ZoomInfo SalesOS is extremely helpful. You can type in anyone's name and their contact info, revenue. Headcount, website, etc all come up! It is solving the problem of finding revenue & headcount for my lead generation. It has made my normal task go from 3-5 minutes to 30 seconds. I've saved SO much time! The ease of using SalesOS is a definite PLUS!

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Thumbnail of user jacqueliner877
1 review
0 helpful votes
July 20th, 2023
Verified purchase

Zoominfo is helpful because it quickly and regularly identifies what prospects are actually inquiring or searching my area of business. This helps me understand who I need to contact soonest. They are solving the issue of timing. Too often, unlucky timing is a problem in our prospecting, so this can help with that.

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Value
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Thumbnail of user saoirsem5
1 review
0 helpful votes
June 2nd, 2023
Verified purchase

ZoomInfo SalesOS is helping us find contacts in our industry that we can use to prospect. It is much more efficient at scale than LinkedIn or trade magazines. I like how intuitive the interface is, how easy it was to learn and pull lists. The account team has been very helpful in teaching new insights and ways to truly leverage the platform features.

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Value
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Thumbnail of user robj320
1 review
0 helpful votes
May 5th, 2023

I got a license to the ZoomInfo SalesOS software a few months ago because my company brought them to help us be more efficient in our sales process. Since I was onboard, Im using it on a daily bases, with endless information about every company we are targeting. It helps me find out with who in the company I should contact and what are the best ways to do that. I spend my time on selling and talking with customers and not searching online and cold calling.

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Thumbnail of user amyf1392
1 review
0 helpful votes
June 12th, 2023
Verified purchase

ZoomInfo SalesOS is my favorite platform because it gives me the ability to reach out to thousands of contacts all over the globe. My whole team uses ZoomInfo regularly, and I don't think we could function without access to this incredible resource. The massive amount of data available on ZoomInfo has opened up countless new possibilities, and I don't see us ever switching to a different platform. If you want to grow your contact list and improve key performance indicators, ZoomInfo is the way to go.

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Value
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Thumbnail of user imaria1
1 review
0 helpful votes
January 8th, 2024

The data is questionable at best, (I looked up myself and noticed the information was from 2 jobs ago). This is primarily because zoom uses "Email signatures" as a primary means of verification, while the reality is many companies do not immediately delete an email when a person leaves, nor does the system have a method of filtering through people with multiple active emails, so you end up with bad and outdated data.

More importantly, their customer service is subpar. I contacted them several days before my contract was set to expire with them because the system locked me out, and got nothing but buck passing and ignored when trying to get them to honor my access so I could extract the last lists we compiled. Do not do business with these people unless you enjoy wasting time, getting the run around, and dealing with unscrupulous individuals.

Thumbnail of user derrickl175
1 review
0 helpful votes
August 3rd, 2023
Verified purchase

SalesOS and ZoomInfo has allowed our organization to drastically change the way we prospect. We can now intentionally and surgically find the right prospect, with accurate and current information, at the right time. Before we implemented the SalesOS platform, we were, like most companies, "hunting and pecking" for prospect information. SalesOS has narrowed that time spent on prospecting that now can be spent on Campaigning.

Service
Value
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Returns
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Thumbnail of user markc4165
1 review
0 helpful votes
June 5th, 2023
Verified purchase

ZoomInfo MarketingOS helps me generate prospects, that prospects turn to leads, and leads turn to customers eventually and some of that customers are now partners. It is a very powerful and most useful tool I used in my Demand Generation campaigns. It's like a one-stop shop for demand generation specialist like myself. Easy to navigate, helpful ZoomInfo account managers. You can request help and demo and they will accommodate you easily.

Thumbnail of user sarad811
1 review
0 helpful votes
July 10th, 2023
Verified purchase

Zoominfo has completely changed the way we connect with the right prospects. It really lowered the time it takes me and my team to find the right contacts. The site we used before was a bit outdated and a lot of the emails would bounce after being sent. I appreciate that Zoominfo stays up to date with the right information. I really like it!

Thumbnail of user emmal603
1 review
0 helpful votes
May 16th, 2023

Zoominfo gave my sales team the ability to reach the right contacts more often that ever before. We saw strong growth throughout the pandemic when more buyers are working remotely - thanks to this tool.

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Thumbnail of user paulad696
Paula D.
1 review
0 helpful votes
July 13th, 2023
Verified purchase

Getting contact information for people I am trying to connect with - having Zoominfo as a resource is helpful in outbound selling as you need to reach prospective contacts to get them your message. In terms of features, I like the filtering system best. I am able to use applicable filters to find ideal prospect matches.

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Thumbnail of user brianr2141
Brian R.
1 review
0 helpful votes
June 7th, 2023
Verified purchase

The platform is easy to navigate and produce a list of targeted contacts with very little time and effort, accelerating the prospecting process greatly. Integrations with the Engage platform and increasing features for outreach directly in SalesOS provides a compelling product for go-to-market sales activities. It has primarily given us access to high quality contact information in a much quicker fashion than we were able to integrate into our sales process prior to purchasing Zoominfo.

Thumbnail of user paulh3299
1 review
0 helpful votes
June 8th, 2023
Verified purchase

Easy access to the global contact information of prospects. Excellent customer support and agile response to any requirements. A top-tier platform for an adequate Key Account Management plan.

Thumbnail of user keplerp
1 review
0 helpful votes
July 27th, 2023
Verified purchase

ZI SalesOS helps me operate on the fly. It gives me easy access to complete company information when working through both prospecting and multi-threading tasks. I really enjoy the efficiency of the Extension that ZI offers. It is a fast and easy way to access company information while working on many different projects at a time.

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Thumbnail of user shaneo101
1 review
0 helpful votes
July 18th, 2023
Verified purchase

ZoomInfo SalesOS is solving the gap between people that work in sales & their prospects. It saves time & definitely drives motive for conversation to prospects. Its accessibility is amazing. You can easily find whatever prospects you may be looking for down to the software that their organizations are using. All in one place.

Thumbnail of user geraldaa
1 review
0 helpful votes
July 17th, 2023
Verified purchase

ZoomInfo is the most comprehensive and accessible database for B2B marketing I have ever used. I am especially fond of it's Enhance feature, which lets me fill in missing information in my contact lists.

Thumbnail of user lauriec650
1 review
0 helpful votes
June 1st, 2023
Verified purchase

I really appreciate the features that ZoomInfo SalesOS provides. Its search capabilities allow me to quickly and accurately locate multiple contacts with a single query, making it an invaluable resource. I can further refine my searches by selecting additional criteria related to what I'm looking for, making it ideal for any purpose. In addition, its accuracy score provides peace of mind that the contact information is accurate and up-to-date - something no other site can do! All in all, ZoomInfo SalesOS checks all the boxes when it comes to finding relevant details from potential sources - certainly one of the best tools out there today.

Thumbnail of user sr709
2 reviews
0 helpful votes
March 2nd, 2024

I do not know where these predators are getting my information from, but they are exposing my safety by exposing my name, company information where I work, etc. Not only have I been a victim of identity theft, but I deliberately stay off social media due to a stalker. Yet this business, after multiple requests to remove my profile on their website, continue to expose me so that any day my stalker to walk into my place of employment and hurt me or my coworkers. I have filed two complaints with the BBB so far, yet NOTHING happens. Their privacy page, specifically their paragragh titled Suppression of Opted-Out Individuals states, "After the 30 days, the record is no longer accessible via the opt-out list and remains suppressed in perpetuity."

I am my wit's end and feel my next step is seeking an attorney.

Thumbnail of user lucasp175
1 review
0 helpful votes
June 2nd, 2023
Verified purchase

Zoominfo is able to provide me with information about my prospects such as their title, job history, email, phone number and much more. This makes my job much easier. The amount of data and the general accuracy of everything you find is quite astonishing. On top of that, it is able to integrate almost seamlessly with other Sales tools such as Sales Navigator and Salesforce.

Thumbnail of user drew.b
1 review
3 helpful votes
October 31st, 2023

They will make you believe one thing until you sign up, and then, they say "sorry for your misinterpretation of what we said, but that's not what he actually said. No. We can't let you out of the agreement." I'm not going to use your product! We would not have signed up with you had we known of your shortcomings!

Here are some of the people I spoke to at zoominfo.com:
*
*
*Personal information redacted by admin

Tip for consumers:
They are overpriced. don't waste your time with ZoomInfo.

Products used:
ZoomInfo

Service
Value
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Thumbnail of user davidw7030
1 review
5 helpful votes
October 21st, 2023

Buyer beware with this company. From 2000 - 2022 It was a pleasure dealing with this company. In 2023 they added (and did not tell me) a yearly automatic renewal clause into the contract after I had verbal confirmation in a web meeting that "everything will stay exactly the same as your last years contract". They also make a point of changing account reps frequently. I've had at least 6 different account reps in the 3 years I have been with them.

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Thumbnail of user shannonc1152
1 review
0 helpful votes
August 10th, 2023
Verified purchase

ZoomInfo SalesOS offers several advantages, including simplicity and dependable list-making speed. It is straightforward to navigate, and many businesses are listed on this page, so users can usually find what they need.

The provided contact information is accurate most of the time, allowing accessible communication with potential leads. In addition, you can view organizational charts and conduct searches for IT software and hardware employed by individuals or businesses - all helpful information when making recommendations or sales pitches.

It allows users to communicate with potential clients effectively and efficiently. It is compatible with multiple systems, making it easy for users to collect information from prospects and use it on outreach platforms or Salesforce. This makes the ZoomInfo SalesOS a precious tool for sales professionals like me.

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From the business

ZoomInfo delivers the most accurate B2B contact data and B2B contact lists to fuel your business initiatives. Backed by a comprehensive B2B database, ZoomInfo is the top B2B data provider for your sales and marketing needs.

Company Representative

Thumbnail of user colbieb
Customer S.
Typically does not respond to reviews

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2.5
157 reviews
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