Z Gallerie

Z Gallerie is the worst furniture you could possibly invest in. Manufactured with the cheapest materials and just poor customer service! Save yourself the headache and mental anguish dealing with this company! The stores all went out of business for a reason. They sent me a poorly assembled bed. Then said they would wave the shipping charges for my next purchase then when I decided on another purchase they claimed I'd have to pay for shipping because no notes were ever added to my account! The customer service agent Ronny needs to learn what customer service actually is he hung up on me and then passed the call to somebody else when I called right back! BUYER BEWARE …..

These pillow cases are very expensive, they don't fit a standard regular and king size pillow. It's a waste of money. The matching Duvet is also to small. It's ridiculous!

They won't take my Gift Card that still has $100 on it. If they're not going to honor them, they should at least refund the money still on them. This is plain and simple stealing from the consumers. It's no wonder your stores are out of business.

Ordered 6 Kendall custom chairs in August. When they were delivered in November one chair was very badly stained. I refused delivery and was told Z Gallerie would replace it and I should have it by January. In December I received notification of bankruptcy. When I called I was told that I would still receive the replacement chair. It's April no chair and they got my money!

Don't make the same mistake we did, this company is robbing their customers. We spoke to a de-escalation dept representative; Ricardo in our case, who sounds like a broken record, completely unhelpful, who "offered" us a "one-time exception" by trying to take 50% of the purchase, how is that helpful?
Nowhere on their site stated this. Their items are pricey to just give them thousands for nothing, and they're "helping you" how?

We are moving, and will no longer need the couch with their unknown delivery window of 6 mo. We started the cancellation process, a week after the purchase was made, and their window for cancelations is 14 days. The couch order is under "pending fulfillment." but our money is gone. Nothing stated you couldn't cancel; their restocking fee of 25% applies if the product has been shipped, ours isn't even made, where does 50% come from? He was unreasonable, kept going in circles hung up on us twice, and claimed we were being "hostile" because I asked him "What would he lose by helping us if the store didn't belong to him?" He claims he was the highest we could go when we requested to be transferred if he wasn't able to assist us; we asked about options and nothing. My husband offered to pay 10-15% and He still would not bouch. Two hrs of our life, we will never get back. Would give them negative stars if I could. Watch their bot, will be just as unhelpful!

We want a refund for our order, can Zgallery give us our money back?

Very shady practice. My light fixture was supposed to arrive on January 2nd. When it didn't, I called and waited for an hour on the phone but eventually hung up because I couldn't get through to a service rep. I checked the status of my order and it still said waiting fulfillment and the delivery date updated to the 6th. I needed the light fixture while the electrician was at my home. I sent them an email to cancel. The customer service rep confirmed receipt and came back shortly after to tell me that the order couldn't be cancelled because it had already shipped. I didn't receive a shipping email until the next day. Just super shady and almost sickening that this type of business model exists.

Selene was amazing at explaining my "Accidental" Purchase of the ZGallerie "Loyalty Program" had been cancelled. It is an dd subscription so CAREFUL! It will be refunded in 7-10 days be patient. I also asked about a big order I was patiently waiting for and she explained one item s back orfered for another month! Glad I asked! She was able to do a "Courtesy Shipping Split" so they other items MAY arrive before Xmas day! Whew-hoo‼ Worth the 12 minute Hold Wait!

I ordered furniture from z gallerie back in September 2023 my furniture was suppose to get delivered January 5th 2024 long wait I know... so I just so happened to call to see why my furniture didn't get delivered they say it got pushed back until the end of March because they are having issues with the vendor/ manufacturer 😤 not one call to let me know what was going on not one email so I tell them I do not wish to wait another 2.5 months without furniture so I would like to cancel my order they go on to say I can't cancel my order once it's placed and they have to reach out to the vendor to get approval for a cancelation that's BS because you just told me your having issues with the vendor so why would that be the vendors call to refund me my $3200 that I paid in full for furniture and have to wait all this time for furniture z gallerie is full of ish and they scam people out of their money and it's not okay. I have spoke with several individuals and they all stated the same thing about furniture orders through them if you know like I know be aware before you order furniture from Z GALLERIE oh and not to mention the store I ordered the furniture in houston texas back in September is permanently closed. What a damn headache and $#*! ache I'm having from dealing with and sitting on the floor this long.

I ordered a bed June 2023 and the bed was delivered in September 2023 broken. The delivery company Tuscany advised me to take the broken bed while I wait for a new one and Z-Gallerie coated it as me refusing the bed for no reason. The second bed arrived December without hardware. The delivery company Tuscany said they would come back once the hardware arrived and that they didn't know how long it would take. I called Z Gallerie today and they are telling me I can't get no hardware because I didn't call 7-10 days from when the bed was delivered back in December. I told them I didn't have my hardware and can I get my hardware delivered with white glove service that I paid for. I spoke with Ricardo and Diana today and nothing was resolved but that they can't help me and I'm stuck with a bed that's not put together. A $2500 with no hardware. Richardo came up with all the reasons that it was my fault instead of fining reasons to resolve my issue. Both reps had the worse customer service I have ever received in my lifetime. If you are a smart individual, I wouldn't shop at this store at all.

Alvaro me ayudo a entender que pasaba con mis productos que aun no habian llegado y me dio soluciones viables y buenas. Le agradezco mucho que me haya atendido de esta manera, ya que en estos dias en diferente empresas es dificil ver personas comprometidas con su trabajo.
Alvaro definitivamente si lo esta.

First let me say that I've tried everything to resolve my issue directly with Z Gallerie and have failed. I even emailed "*******@zgallerie.com" just now only to have my email kicked back to me saying my message was blocked! It didn't contain any attachments either.

All I want is a prorated refund for the warranty I purchased for my dining chairs. I was assured at the time of purchase I could cancel at any time for a prorated refund. I've spent a stupid amount of time trying to get this done. I've called and emailed both Extend (the warranty company) and Z Gallerie only to have each of them deny responsibility and point me to the other one.

Every time I've called Z Gallerie either a person never answers - even after waiting 15 minutes or I'm on hold for way too long. Today after I finally got someone on the phone and explained it all, I was put on hold for over 11 minutes so I hung up to try to find another solution.

Emailing customer service is useless too. First they denied being able to cancel it then said it was cancelled and I would get a refund in 7-10 business days. That was over a month ago. The same person keeps sending me back to Extend who doesn't even have my payment information.

I've dealt with dozens of customer services over the years and this is one of the very worst.

Excellent customer service from Dulce you rock! My purchase came damaged and was taken care of in a timely manner. Been shopping at Zgallerie since i bought my new house and haven't regretted doing it. Would never hesitate to recommend this store, you can always be sure to find pieces to beautify your home making a statement.

Well to begin with. I have shopped here for a long time, and I have a lot of furniture from here but lately it's been a mess. I bought a new bedroom set for my mom and it's all mirror to begin with. It came scratched, and when I called, they wanted to give me $150 in return instead of fixing the problem. I've had the furniture for not very long at all and now the end table. The centerpiece of the mirror door is all rusted. The bedroom set never gets used. It's been in my mom's room since I bought it. My mom is 91 years old, and no kids, so the bedroom set is in same condition as when we bought it. All of a sudden rusted spot showed up on it. Now I think it's fair to get it fixed from them no cost or to get it repaired or exchanged.We paid a lot of money for this set. It's not cheap. Should be good quality and should be replaced.

We had some dear friends buy us an expensive gift certificate for our wedding. These people are hardworking, hourly wage employees who were extremely kind and generous to us. When I went to try to redeem the gift certificate, there's a toll-free number you are asked to call. When you ask about gift certificates, you are told they are no longer being honored. That's stealing from customers, plain and simple. So disappointed there's not more we can do.

Buyer beware! Furniture is complete junk. I ordered furniture in September. Got two white pieces. A tall chest and a long dresser. After putting items on the long short dresser black lines or streaks were formed. These streaks are very difficult to come off. Most leave some form of a line even after washing. I reached out and they are doing nothing claiming the return policy is 30 days. It was only 90 days. A $1,500 dress should last more than 3 months. My ikea furniture lasted longer. Save your money. I went back to leave a review to see they don't have an option for reviews. Never again. I thought I was being smart not buying from wayfair and splurging on nice furniture. Big mistake.

On December 4th Z Gallerie shipped me two candle holders upon opening it on December 25th both were damaged. On December 26th I called z gallerie and spoke with a female agent. She told me that a replacement will be sent out. On January 10th I called Z gallerie because I didn't get a replacement and I was checking the Status. This agent told me that there is no record showing that I had call on December 26. And unfortunately they cannot refund or replace the items. Unfortunately I did not get a name of the person that I had spoken with on December 26th. Not to mention me having to wait over 2 hours each time to speak to someone. Just lousy customer support not to mention lying to the customer.

I have been a long time Z Gallerie customer, I'm an interior designer and am saddened to see their physical stores dissapear. Unfortunately, with this last purchase, this will most likely mark the end of my relationship with Z Gallerie. I ordered a small order- side tables, accent piece and a floral arrangement. On the website, it stated, in stock and ready to ship in 3-5 days. Well, it's now 22 days later. Each time I login, the shipping date is magically changed. Today, it says a Dec. 4 delivery date, and this is the fourth change. I filled out two "support tickets" through their system, and get a generic email that will someone will get back to me. Nobody does. I've tried calling three times, and waited on hold 30 minutes, and the line disconnects right at thirty minutes. Prior to that, the message says your call will be answered in the order received- no estimated wait time, nothing. Meanwhile, my card has been charged, it's been almost a month, and I've got nothing. I needed these items in time for Thanksgiving, which passed. No I doubt they'll even be here by Christmas. I don't see how they will stay in business with this atrocious lack of customer service. Add to that, now you can't see the merchandise in a store, and there is a 25% restocking fee plus shipping costs if something doesn't work out the way you expected. Their days are numbered.

This place has ads on every platform to oder from. They don't tell you that it takes at least 3 to 4 months to get your items. I have been calling them and you can't get no one on the phone to get answers. At this point I don't know if I'm getting my money or my order. I will tell everyone that is on my platform not to oder from this company. They haven't even sent an email yo say anything. I'm getting a lawyer if I don't here from them by Christmas. At this point it is going on 4 months. Never ever again.

Ordered a mirror last sept 6 for the holidays, had a delivery scheduled, then on the day of delivery, delivery company said Z placed my order on hold! Called Z Gallerie and blamed the delivery company's system migration! So i called the delivery company and said everything is perfectly normal with them! It is Z who placed a hold to our order! Called z again to complain abt this and just received apologies! I need my mirror delivered and nothing has been addressed until now from sept 6th!

I recently received an order of eight items from Z Gallerie. All of the items in my purchase were in good shape and packed well in one box without any damage to anything I had ordered. The largest item, a table lamp was my second purchase of the same lamp. The two lamps will look great on my bedroom nightstands. My salesperson on the phone was Elias and he was great to work with. He was very patient and professional with this old man. I will miss our Z store in Colorado!

I ordered 2 wall sconces almost a month ago, they should have already been delivered. Messages to customer service have gone unanswered … wondering if a gallerie is a scam company

I've literally been on hold for customer service for more than an hour. Interestingly, when you call to place a new order you are immediately connected. They make it impossible for you to return anything. After this experience I will not be shopping here again. They are the WORST.

SCAMMER ALERT! Bought a couch from these $#*!s and now I'm out $1700. Have been waiting for my couch since September 2023 (it is currently end of March 2024). They finally let me cancel my order after months of being backordered and they refuse to even let you know. The only reason I found out it was "backordered" is because I emailed to ask. It's like they think I'm going to forget I'm waiting for a piece of furniture. After they finally let me cancel I asked when I should expect the refund to my credit card and now they keep saying "sorry no refund store credit only." The best part is I have yet receive any information about my store credit. How do you tell me I have a store credit and then don't give me a number or id with the credit number so I could use it? Not that I even want it, I want a full refund. They give you the run around constantly. Used to be a luxury brand and now are completely scamming people. I hope Amex can resolve the issue. The people are Z Gallerie are complete scumbags!