Detailed Rating Summary
Ordered a pair of personalize car mats for my daughters Christmas Gift on 12/14.. I was guaranteed my order before Christmas, even paid for 2 day shipping for extra security to ensure it would be received. No Car Mats, and no email to advise me that my order would be delayed. Called customer service, on hold for 1hr and still no assurance. I have read great reviews, but this experience has made me very bitter towards services provided. Never Again!
I ordered youth business cards that were shipped on 11/20/2015 and still have not received them- It is now 12/21/2015.
After sending my first enquiry several weeks ago I was told I would have to wait 30 days before they would look into it as I should have ordered from the Canadian site.
However, this was not made clear during my order.
I have sent 2 follow up emails requested my item since and no response yet.
The cards were intended to be a christmas present for my son.
Extremely disappointed in the service!!
Tip for consumers: Do not order from Zazzle!Ask kary about Zazzle
COMPLETELY & UTTERLY HORRIBLE.... UNFORTUNATELY I ONLY READ ALL THESE BAD REVIEWS ABOUT ZAZZLE, AFTER ORDERING INVITATIONS FOR MY CLOSE FRIEND'S WEDDING..... THE SITE SAID THE ORDER WOULD HAVE ARRIVED A WEEK LATER (4 MONTHS BEFORE THE WEDDING).... I WENT TO CANADA & THE U.S. ON VACATION -- RETURNED TO JAMAICA ALMOST 3 WEEKS NOW.... IT'S THE WEEK OF CHRISTMAS AND THE PACKAGE HAS STILL NOT ARRIVED & ZAZZLE'S RESPONSE IS IT MAY HAVE BEEN "LOST IN TRANSIT"!!!!!! SHAMEFUL! AND THEY'RE SUGGESTING A REPLACEMENT -- A MONTH BEFORE THE WEDDING!!! AM I STUPID OR CRAZY????? I DO NOT EVEN WANT TO HEAR THE NAME ZAZZLE AGAIN MUCH MORE TO DO BUSINESS WITH THIS SCAM OF A COMPANY! FOOL ME ONCE SHAME ON YOU -- U AIN'T GONNA FOOL ME AGAIN!!!!! I NEED MY FULL REFUND ASAP!!!!! PLEASE PLEASE PLEASE, STICK TO THE REPUTABLE AND PROVEN ONLINE SITES YOU KNOW BUYERS.... ZAZZLE IS A GREAT DISAPPOINTMENT!!!!!
I ordered on 12/9/15. It said it shipped 12/12 and updated the tracking on 12/14 saying it was going to the destination. It is now 12/20 and it says it was delayed. I need it by Christmas still no word from the company after I contacted them. Had to buy cards from another company to make sure I had them for Christmas. Thanks a lot
I ordered a Christmas gift at the beginning of December and the estimated shipping was December 22nd. It was processing for 2 weeks and I gave them a call. By call i mean I called them and was on hold for an hour before I quit and hung up. I sent them countless emails to customer support, never heard back. I called again, another hold for an hour and finally somebody answered. They said that my item was no longer in production. Seriously? Why was there an option to still buy it? I asked them to order it in a different color and express ship it to me. Guess what...it is still processing. I have sent MORE emails and tried calling again. It is IMPOSSIBLE to get ahold of anyone. Now I have to think of another Christmas gift to get which is always fun 5 days before Christmas. WORST. CUSTOMER. SERVICE. EVER
Do not shop here. you have been warned.
Tip for consumers: Don't use this site.Ask Yolanda about Zazzle
I received notification that the quality was blurred and so I corrected. everything seemed great. The package arrived on time but it was not my order but for some one in CT, then I get a second package and it was for a lady in NJ, where is mine. First time I tried to call on hold 35 minutes and I couldn't wait sent and email on the 15th, still no reply, now after several attempts I was finally able to choose and option and here I sit for 40 minutes so far. grrrrrrrrrrrrrrrrrrrrr, this was originally written on 12/18 when I sat on hold for 60 minutes (I put my phone on speaker so I could do other things). I am updating my review with a 5 star, I received the correct ornaments today (12/21) I have my beautiful ornaments and I hope the other people received there. The quality is great. I would hope that they hire more staffing next year to handle all the orders and phone calls. Not sure what originally happened in the warehouse, After I slammed Kelvin - I realized he was only answering the phone, Thank you for making good on your word and helping
Like many of you, I wished I'd read the reviews prior to ordering. I ordered 4 pillows. Liked two and wanted to return two. As directed on Zazzle website, I sent an email requesting RMA. "If you don't like it, we'll take it back. Really it's that simple"....wow is that misleading! Sent an email requesting return on 12/1. I did receive a reply on 12/3 asking for more details. I replied again on 12/5. On 12/8 received email asking for details about replacement items. I replied on 12/10 and sent item numbers AND pictures of replacements. Today (12/17) I followed up and stated 'I have not had a response. Please advise." I did receive a response, HOWEVER, it was the same email asking for details about replacement items. I forwarded my email with details. Then I received ANOTHER email from Zazzle asking me for details about replacement items. I have currently been on hold for 25 minutes..giving me time to write this review. Buyers Beware! Stay Away!
My labels came out so cute for my canning jars, also the heart shape xmas ornament I designed with turtle for my grandson first xmas is the cutest ever..
Tip for consumers: So much to choose from, very cute designs and very good prices..Ask Ronda about Zazzle
I resolved my problem with Zazzle. Finally after trying for days to call customer service and was on hold this is what I did. When I was placed on hold I put my phone on speaker, listened to the Xmas music and went about organizing. FInally when Zazzle answered I got the problem resolved. It wasn't customer service's fault. Probably not enough people employed. The young lady was very nice and helpful and went BEYOND solving the problem. I have gotten some nice merchandise from Zazzle.
I purchased an item called a gym duffle bag. It cost over $100 with postage.
The quality is something I wouldn't even pay $10 for but that is not the only problem.
It did not state that postage would be from USA
It did not state that the cost I saw was us dollars
I have sent three requests for a return slip but they do not answer the emails.
I now have an item that is useless, extremely poor quality and out of pocket for $100.
customer service is non existent. quality is disgraceful.
We will definitely be using this site for our upcoming and future events as well as being our friends and family. They have some really fun designs and the website is very user friendly. We found the site on Groupon and couldn't be happier with how our invitations turned out!
I bought a Groupon and ordered 75 Christmas cards on Nov. 27th. Still have not received them. This is after 2 emails that were not acknowledged and 2 phone calls (that were both 50 minutes long). AVOID this co. ! On the first phone call they said they were going to expedite my cards, today they told me my cards were in production....nearly 3 weeks after I ordered the cards.
Over the past 5 years, I have ordered custom-made calendars, note cards, postage stamps and ornaments from Zazzle. Never once have I been disappointed in the quality of the product! Today, when I tried to get a Authorized Return Number to ship back an ornament that I apparently mis-designed myself (the text didn't show up; only the photo), the customer service representative worked diligently to help me. Not only did she "accept" my "return" of the ornament (she advised me to not bother to ship it back), she got applied discounts to my new order (after reviewing the design to make sure I hadn't made the same mistake again) so I could get it in time for Christmas and pay only a little more than my original order. Zazzle really means their "100% happy guarantee"! Yes, I had to wait a long time to get through, but this is an incredibly busy time of year - not their fault.
As I write this, I'm sitting on hold for the third time in the last three days. The previous two times I called, I waited for 25 minutes before I had to hang up and go back to work. I ordered a roll of sheet music-themed wrapping paper for use in a Christmas project. It was 6 days late getting to me and was unusable. The paper had a giant purple line that ran the length of the roll. I emailed CS with the info and supplied a photograph. I received an email 4 days later, informing me that a replacement would be shipped "as soon as possible". That was a week ago. I haven't received the product or a notification that it has been shipped. It's impossible to get through to Customer Service by phone. Stay away!!!!
I ordered my item express shipping for which the website promised delivery 12/15. The item didn't even ship until 12/161 I waited on hold 45 minutes to get customer service to ship the order and then they didn't ship it express. Another hold time (35 minutes and still counting) and I still have no resolution. Order your items anywhere else. Not from Zazzle!
After creating customized stamps for our holiday cards, getting them approved, and requesting zazzle to express ship them to us (within 5 business days)...we ended up receiving the wrong stamps. I have tried to contact zazzle via email (3 different email addresses) and phone to see if they could correct the order and ship new ones to us, NO RESPONSE! There phone# says that do to high volumes, they will not be able to respond via phone...my suggestion would be to STOP taking orders if it's unmanageable, and take care of the customer first.
So, I have taken matters into my own hands and contacted the person that the stamps we received were suppose to go to (via linkedin) and she just so happened to have ours! (That was a blessing, because its end of business day and still no response from zazzle). So we have been emailing each other back and forth all day to ensure these got to the right address, on time. What a fun day! (Could have been working on multiple other things, instead I am worried about stamps.)
I will say the stamps look great, and it was most likely an accident. I just hope they refund us for the extra shipping...we will see how that goes!
I ordered 5 custom t-shirts on 12/1/15 that were to be processed and shipped in time for Christmas. As of today, my order status still says "processing" although my account was charged for the amount of my order on 12/2/15. I've been on hold trying to reach a customer service rep 3 times in the last 2 days for over 20 minutes each time. I've also sent 2 emails to the support email address with no response. I plan to pursue every available avenue to get a refund of my $117 and will not use this company again.
I wish I'd checked here before ordering from them. I agree with the criticism, colors are washed out and quality is not great on some items. On the plus side, the products were well-packed and package arrived.
I ordered 4 mugs - 2 custom. The customize feature is very rudimentary, and there was no way to see a demo of the finished product....but I really wanted these mugs so I took a chance. The travel mug with text turned out as expected, but the other is just missing the added text altogether.
Also in the order was wrapping paper, which is listed on the packing slip, but missing. Given the comments about customer service, I think I'll just let that go.
This has become a very pathetic company!!!!
Out of the last 7 orders I have made with them 4 of them have been completely messed up!!!
•A Neck Tie ordered ... Did not even start printing it until I called 5 days after my order to find out the status, took another four days to get to me
•A poster print I had design EXACTLY how I wanted it , but they cancelled the order because I had a white boarder on the print. After calling them and getting to finally understand that is what I wanted they said they would print it ... Which they did but them sent me a notice again saying it was cancelled!!?? ... the artwork was by then several days late for the intended purpose. order#131-38239297-8459052
•Timber Wolf Mouse Pad .. received it on time only to open it and find out that it was BURNT and the rubber pad torn and then print coming off! Order # 131-85258139-4985764
• Grizzly Bear Mouse Pad .. again received it on time but ... Wrong art work ... not even my art!!!!!! Completely wrong mouse pad!!!!! Order: 131-02722506-6990950
I am afraid to send anybody to Zazzle with this kind of incompetence!!!
Customer service is a JOKE!!! if you e-mail them you get a robo Pre-designed reply that basically says nothing for an answer to your question ... If you talk with them you get the general "I'll let my Manager know".
This used to be a great site in every way but lately, caused many problems for me with getting my art sent to the people it is for.