Detailed Rating Summary
I never leave negative reviews but am extremely frustrated by lack of communication. I have used zazzle in the past to order staff uniforms and found them very good so ordered again over a month ago. I have now sent 3 emails to chase up where my order is and have had zero response. Extremely frustrating and disappointing.
Have now had a response (I believe due to this review) and my issue has been resolved with more t-shirts being made up and sent express.
I've ordered from this site several times and have always been satisfied with the quality of the product. This holiday season, I ordered a custom mug for my dad and a custom pillow for my brand new nephew. After placing my order, I noticed a different pillow that I liked better for my nephew. I went to my order history, not even 5 minutes after placing my order and there was no option to cancel specific items in my order, or even the entire order. I e-mailed customer service in hopes of simply being able to change out the pillow on my order. They didn't get back to me until the next day and cancelled my order. They told me I could change the design on the pillow and re-submit my order. By the time their customer service responded to me, the promotional code was no longer valid and the pillow would have cost me twice as much as I had originally paid and I wasn't able to change out the pillow for an entirely different one, I was only able to change the color and words on the pillow I'd originally selected --- not what I wanted to do. I decided to settle for the original pillow I ordered and told zazzle I didn't want the order to be cancelled and for them to simply submit my order the way I had originally placed it (this conversation took place Dec 13). I then received an e-mail confirmation that my package was ready to be shipped (Dec 14), so I assumed my order was going to arrive as I had originally placed it. I was also charged for both items on Dec 15. I came home only to see I was only shipped the mug I had ordered. I contacted the zazzle support team, only to battle with them over what had happened to my order. All I wanted is for the pillow to be sent to my sister, for my nephew. I found out after several very misleading e-mails that I had in fact been reimbursed for the pillow I'd purchased, but it was only after a week of e-mails being sent back and forth that I'd found this out. I am now on the phone with their customer service (on hold) waiting to find out if I can still purchase the pillow at the discounted price, considering I never asked them to cancel the order, I simply asked them if it was possible to change the pillow out for another one (which it wasn't and they weren't clear about). I've been on hold with zazzle for 15 minutes now, there must be quite a number of unsatisfied customers.
********* AFTER 30 MINUTES OF BEING ON HOLD, ZAZZLE ANSWERED AND IS NOW GIVING ME A 50% OFF CODE SO I CAN ORDER THE PILLOW I ACTUALLY WANTED FOR THE PRICE I WANTED.
The reproductions by Zazzle capture the detail and color well.
After 20 and 16 years respectively for our two daughters, it is wonderful to have a vendor with so many options and creative ideas for Christmas ornaments. This is the 3rd Christmas we have ordered from Zazzle and the ornaments have been huge hits. The web site is fairly easy to use and the shipping has been very easy.
I have ordered mugs and notecards from this company and have never been disappointed. You can find that special something for anyone on your gift list, or even yourself! The selection is huge and there are unique designs that are hard to find anywhere else. The company does seem to care about its customers.
Tip for consumers: Although some items are a bit pricey, you can find that perfect, unique gift that is well worth the price. Something for everyone!Ask Sharon about Zazzle
Zazzle offers a forum for any organization to sell products. I really LOVE the formal "Cat Scouts" logo products. Why? The Cat Scout products outline FUN! Cat Scout products feature historical hiking, camping events as illustrated in the Online version of "The Cat Scout Handbook." This is FUN! Zazzle helps create FUN!
I would rate them lower, but they were fast on my save the dates and invitations. I ordered plain envelopes on 11/9. Around 2 weeks later I sent an email asking if there was any update on them. They responded with it could take 2-3 business WEEKS to manufacture these. I was not aware of this, and I still don't understand how custom invitations with envelopes ship within 2 days of ordering. I waited till around 12/10 to email, still no envelopes. They emailed back that they were still working on them and they would upgrade my shipping. 12/21 I finally received an email saying they were going to ship. 12/24 they finally departed the facility even though it said next day air. Almost 2 months and I still have not received them. They did great with my save the dates and invitations but a simple thing like this makes me very iffy to order anything else from them.
I ordered my xmas cards from Zazzle, and paid for express service/shipping. The box that came only included half of my cards and they actually put in WET envelopes. There was no damage to the box, so the wetness didn't happen in transit. They put them in there. They shipped a replacement for the remainder of my order - still not here....it's Christmas eve. They suck. I will never order from them again.
Tip for consumers: They resolved my issue by refunding my money. Still wouldn't recommend using them though.Ask Catherine about Zazzle
I had originally written a review expressing my frustration when I placed an order on December 5 expecting processing within 2-3 business days, and it was delayed and wouldn't arrive by Christmas. I was unable to get in touch with anyone to confirm the delay or cancel my order despite numerous attempts, and later wrote another e-mail asking to just cancel my order.
Within 12 hours of writing the second e-mail asking to cancel my order, Zazzle responded and provided full customer service that exceeded my expectations. While I'm disappointed to not receive my order by Christmas, I appreciated Zazzle making the best of a bad situation. Based on my experience, they have made a repeat customer and I would certainly order again.
I ordered on December 8th after making sure that allowed plenty of time for Christmas delivery. When there was no sign of my order I emailed Zazzle twice, after checking the progress on the web site which still said "processing". I received no response to my emails, but finally got a message stating that my order was shipping two days ago. The UPS site says delivery expected January 4th; obviously way too late for Christmas.
I have ordered from Zazzle for several years without incident. Somehow things have gone terribly wrong. You could have made this up to me Zazzle. You could have sent it with expedited shipping after you received my emails. You could have offered a discount. You could have simply responded to my emails with an apology. Having done none of these things, you have now made it clear that customer service at Zazzle is nonexistent. The brick and mortar stores can be grateful to you though, since you now provide the kind of online experience that will keep them in business.
I also order from Café Press, and they have not let me down. From now on, they will receive all my business.
Still trying to get an Authorized Return Form after 3 days. And Why do I need their
authorization to return an ill fitting cheap quality shirt? Got an email saying I would hear from a rep "soon." Still waiting. Forget the phone lines. Their "elves" are busy says the pre recorded message. Since they have a time limit on returns I'm wondering if they stall till you either give up or your time has elapsed. No more orders from me!
I ordered custom mug and a greeting card for my grandmas bday, the custom mug has been approved but the other one was not. They told me that they need to cancel the entire order, and send me the refund within 7-10 working days! Wtf!!! Now they told me to send another order and pay again. Poor system!!! Definitely not to use zazzle again.
I ordered a tshirt Dec 10 2015 and for 2 weeks it said "processing" . I emailed twice to get a status update and on Christmas Eve (this was to be a christmas gift) I am notified the colour I chose is discontinued. That might have been nice to know a lot earlier on!
They've offered me a refund so I'll see if and when I get one.
I'd steer clear of this company. And I too wish I had read reviews before ordering! !!
Ordered a pair of personalize car mats for my daughters Christmas Gift on 12/14.. I was guaranteed my order before Christmas, even paid for 2 day shipping for extra security to ensure it would be received. No Car Mats, and no email to advise me that my order would be delayed. Called customer service, on hold for 1hr and still no assurance. I have read great reviews, but this experience has made me very bitter towards services provided. Never Again!
I ordered youth business cards that were shipped on 11/20/2015 and still have not received them- It is now 12/21/2015.
After sending my first enquiry several weeks ago I was told I would have to wait 30 days before they would look into it as I should have ordered from the Canadian site.
However, this was not made clear during my order.
I have sent 2 follow up emails requested my item since and no response yet.
The cards were intended to be a christmas present for my son.
Extremely disappointed in the service!!
Tip for consumers: Do not order from Zazzle!Ask kary about Zazzle
COMPLETELY & UTTERLY HORRIBLE.... UNFORTUNATELY I ONLY READ ALL THESE BAD REVIEWS ABOUT ZAZZLE, AFTER ORDERING INVITATIONS FOR MY CLOSE FRIEND'S WEDDING..... THE SITE SAID THE ORDER WOULD HAVE ARRIVED A WEEK LATER (4 MONTHS BEFORE THE WEDDING).... I WENT TO CANADA & THE U.S. ON VACATION -- RETURNED TO JAMAICA ALMOST 3 WEEKS NOW.... IT'S THE WEEK OF CHRISTMAS AND THE PACKAGE HAS STILL NOT ARRIVED & ZAZZLE'S RESPONSE IS IT MAY HAVE BEEN "LOST IN TRANSIT"!!!!!! SHAMEFUL! AND THEY'RE SUGGESTING A REPLACEMENT -- A MONTH BEFORE THE WEDDING!!! AM I STUPID OR CRAZY????? I DO NOT EVEN WANT TO HEAR THE NAME ZAZZLE AGAIN MUCH MORE TO DO BUSINESS WITH THIS SCAM OF A COMPANY! FOOL ME ONCE SHAME ON YOU -- U AIN'T GONNA FOOL ME AGAIN!!!!! I NEED MY FULL REFUND ASAP!!!!! PLEASE PLEASE PLEASE, STICK TO THE REPUTABLE AND PROVEN ONLINE SITES YOU KNOW BUYERS.... ZAZZLE IS A GREAT DISAPPOINTMENT!!!!!
I ordered on 12/9/15. It said it shipped 12/12 and updated the tracking on 12/14 saying it was going to the destination. It is now 12/20 and it says it was delayed. I need it by Christmas still no word from the company after I contacted them. Had to buy cards from another company to make sure I had them for Christmas. Thanks a lot
I ordered a Christmas gift at the beginning of December and the estimated shipping was December 22nd. It was processing for 2 weeks and I gave them a call. By call i mean I called them and was on hold for an hour before I quit and hung up. I sent them countless emails to customer support, never heard back. I called again, another hold for an hour and finally somebody answered. They said that my item was no longer in production. Seriously? Why was there an option to still buy it? I asked them to order it in a different color and express ship it to me. Guess what...it is still processing. I have sent MORE emails and tried calling again. It is IMPOSSIBLE to get ahold of anyone. Now I have to think of another Christmas gift to get which is always fun 5 days before Christmas. WORST. CUSTOMER. SERVICE. EVER
Do not shop here. you have been warned.
Tip for consumers: Don't use this site.Ask Yolanda about Zazzle
64 Questions & Answers
Here is the product description listed on the product page:
Available in 3 different sizes: Baby(30"x40"); Medium(50" x 60"); Large(60" x 80").
100% buttery soft and cozy polyester fleece.
Edge-to-edge sublimation printing in vibrant full color.
Sturdy double edge stitching for a clean finish.
Back color is off-white.
Machine washable, gentle cycle, mild detergent. Tumble dry.
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