Detailed Rating Summary
I ordered six items on August 31 ( three pacifiers and three bibs) for my expected daughter I only ordered them because it said estimated delivery time would be within two to three days,immediately after my order i received an alert saying one of the pacifiers was being made so I thought it was going to be here very fast it is now September 13 and nothing has arrived . A few days ago I wrote an email about my order and they said the designer for one of the bibs cancelled the item because the name couldn't fit and then I asked about the rest of the order then after a few times they informed that the pacifiers been out of stock since September 5 so here I am tracking an order that does not even exist supposedly my money was refunded and when I just went down I looked I was charged for everything and the only item refunded was for one bib I am beyond disappointed and obviously this website has no clue how to handle orders,time,mistakes,or peoples money !!
I started a store for my cycling club on Dazzle and placed an order for some headsweat hats. I paid for expedited shipping and the order ended up taking a month to deliver. Dazzle did refund my shipping fees, but the hats are of various print quality and none are acceptable, very faded and poor print quality. They said my order was delayed because the hats were not clearing quality control, which makes me wonder how the hats I received passed their inspection!?! Additionally, the hats run very large and neither fit my wife or myself. I am considering closing my store and shopping around for another printer.
I am so upset! I ordered 2 t-shirts from Zazzle.com to wear on our 25th wedding anniversary vacation which just noted mr & Mrs. with our last name and says 25 year anniversary. Very tastefully looking t-shirts or so I thought. We we were so very excited just to wear these to the pool or around the resort for a couple days on our 8 day trip. Well we first received them and the print job was not so great. It looked like the ink dripped on most of the lettering. So I took pictures of t-shirts when they arrived, sent an email with pictures attached. The girl who responded was very kind. She said in her words, "This replacement will be shipped using a faster courier service than selected at the time of your original purchase, so you should receive the package in due time". I'm STILL waiting and we leave in 5 days! I ordered them way in advance so there should be no problem! So yesterday I called twice and 1st time on hold 15 min., than suddenly got quiet on other end and their phone hung up. I called right after, a 2nd time, on hold 13 min. same thing happened! Unbelievable to me! Needless to say I am FURIOUS! Their customer service is HORRIBLE! The only kind thing was the 1 email ensuring me the product will get here in time! That's a total laugh! Well I checked and I have NO orders pending, didn't receive an email noting "your item has been shipped"! I'm beyond FURIOUS! Next time I'm going to do my due diligence on reviews for companies sending me items. But there Ads are everywhere so I just placed the order with them. Lesson learned BIG time!
I have ordered several products from Zazzle, and they never disappoint! My recent purchase was a white t-shirt with my company logo on it. The colors were bright and clean. The quality of the fabric on the shirt was excellent. Thank you Zazzle!
My daughter designed a T-shirt and sent it to Zazzle over a week ago for her sister's Birthday Gift - TOMORROW. The only email we received was a confirmation. It was due to arrive two days ago. When it had still not arrived today we went back to the website just to find out it was canceled a WEEK ago and they NEVER send us an email to tell us it was canceled, and they never gave us any reason whatsoever. I emailed back and asked why, but have received NO reply whatsoever! Who can stay in business with such substandard service?
I recently ordered a small keychain, totally $30 including shipment. When zazzle needed extra info to complete the purchase, they immediately emailed to contact me the next day.
Shipment was supposed to arrive in 8-12 days. It has been 21 days since. Emailed zazzle regarding the shipment and whether there was avenue for a refund if it does not arrive. Surprise surprise... there was no reply from zazzle.
Am blocking the payment of my credit card and I hope ppl out there can read this and refrain from doing business with zazzle, its not worth the hassle.
It says a lot about a company which replies the next day so as to confirm the purchase to get your money, but ignores the enquiry email when it they fail to deliver.
My Granddaughter will LOVE IT, she lost her boyfriend and Father of her daughter on 06-10-2016. They both love camo and belt buckles. I wanted something special to give her for Christmas, I can't tell you how I got directed to Zazzle web site, but so glad I did.
It came today and is beautiful. I love it and I know she will too.
Thought I'd splurge and treat myself to some cards at a price of three times the cost of my usual full colour, 2 sided cards.
The cards I received from Zazzle were extremely thin, the colours weren't rich and the overall quality was poor. They took longer to deliver than was stated on the order and initially, when I contacted them to return I received no apology or acknowledgement of wrong-doing at all from Zazzle.
Since I published this review, Zazzle immediately reached out to me and gave me a prompt, full refund and waived the obligation of me to return the cards. They also checked on the shipping info and informed me that it had been Canada Post that had held up the delivery, which I don't doubt.
All in all, I was extremely underwhelmed with the product and the initial service. In the end, I feel that the customer service was pretty good but there are many, many print companies and I don't think I will take the chance and try again with Zazzle.
I've ordered a handful of items with no problems from Zazzle. I decided I would order a couple t-shirts with my logo just to see how they looked. My order was on the 7th of August. The 20th of August the order still says its in the process of "Making". I thought that was maybe an error and sent in an inquiry stating if its on the way please let me know, but if the order has just fallen through the cracks, please cancel it. Well at 4 am today I get an email telling me my order was cancelled. No sorry we screwed up, no we will make it right, just here's your cancellation. No sorry we have had your money since the 7th and it will be another week or more to get refunded. Just disgusted at Zazzle "We promise 100% satisfaction". Might want to change your mission statement.
Ordered some wedding invitations....14 days later they still hadn't been shipped. They then stated they had been shipped. Rang up after three days after of them not turning up even though they were sent special delivery and the company are now saying there was a problem with the order and they weren't actually shipped. Asked to speak to a manager, surprise surprise no-one available. Then asked for a full refund, will be very surprised if I get that. Please stay away from this company, they are absolutely useless.
Update: this is the reply I got from a manager. After many phonecalls and emails trying to get my order shipped, she now tells me my order may not have been right anyway!!!!! Unbelievable! You couldn't make this up!
am so sorry to hear that you never received your original order, nor the replacement.
I see that the original did ship out and today would technically be the 3rd business day in transit, however I do not have a tracking number.
I see that the order was significantly delayed and for that I am truly sorry.
I see that the previous agent you were corresponding with requested a full refund for the order. You can expect the 103.20 back on the payment method within 7-21 business days.
You may still receive the original order, if so, please keep it.
I did notice when in your account, that the text on your menu cards is a bit out of the print area. So some of it may get cut off.
Once again, I am very sorry for the delays as well as the experience.
If there is anything I may do to assist you with, please do not hesitate to respond to this email.
Used this site to design our wedding invites. The tools where very easy to use and great for a website. Both the invitations and stickers came in great time as per their delivery information. They look absolutely great and just as I designed them. They responded to my query in satisfying time. I will differently recommend this website as the quality is good and the price is not extravagant.
First time zazzle and never again.
I had ordered bathmats a week and a half ago from zazzle and the estimated delivery date was 8/17-8/19.
I checked my order status on the 18th thinking they should have been in by now.. instead it said they were in the process of making them!! I figured they would ship it by the next day so I didn't call.
Come the 19th, they STILL haven't made them yet. I have a house showing tomorrow and my interior designer and I planned to have those bathmats in by the end of this week. Now I'm stuck scrambling to find nautical bathmats before I start showing the house to potential buyers.
I then called and all they could do was just expedite the order as much as they could. They honestly should have just given these mats to me for free.
Just awful. Won't be buying house decor from zazzle again. I recommend just buying decor from amazon.
Ok, so UPS lost my rush Zazzle business card order. I panicked as I was leaving for a business conference (in 2 days) and UPS said they would investigate and have an update in 8-10 days. Uhhhh...No help there. I called Zazzle customer support and had the pleasure of speaking with Anthony. I could tell that he really cared about my problem and wanted do everything he could to help me. He put in a rush order for me and overnighted my cards (at no charge to me...WOW!). My cards arrived the night before my trip. Thank you, Zazzle! You have earned my loyalty 100%. I urge all to shop Zazzle!!!! Btw...this is not a company plant - this is my real story. :)
I see everyone bashing Zazzle for low res prints and terrible quality, and I wish I could join in! Except one problem.. I can't even get my designs approved to be sent out! What is the deal, mate? Terrible Customer service, even if I could buy from you now, I WOULDN'T!
I have ordered from them before and the product was good. This time I encountered an issue and had to talk to them via their support email. Either English is a second language, or they just don't care to take time to solve problems. I was never able to understand some issue they had with my order and some of their responses seemed canned and not even responsive to my questions. When I told them I did not understand the instruction, they sent the instruction again. I still don't know whether my order issue is resolved or not. But they say they are making it now. I have always said judge me not by whether we have a problem, but how I resolve problems. On this measure they fail miserably.
Followup- After this review I was contacted by Zazzle. It did not start out well with the person who responded, in my opinion not spending time to determine what I was upset about, and instead reiterating a prior response by customer service. However the agent was persistent and we did come to what I think was a satisfactory conclusion. I am not adjusting my rating because you should not have to go to the extreme of a bad review to get a good response to a problem.
Brought a iPhone case which meant to be really good and over paid for it...the case come with a cheap sticker on the back it should of been stainless and the case is a cheap plastic bit of crap that I can buy from a Chinese shop for £5 but for some reason zazzle seems to think it's worth over £120 what a joke... The screen also does not let me push the buttons properly like it says it does... I also can not hear properly and nor can others the case blocks all the speakers ...I will never buy from this company again stay away the good reviews must be scams because this is the cheapest crap I've paid the most for...companies like this should just say it's cheap crap or close down
The first cards I ordered from zazzle were several days late and I couldn't use them in the opening of my business and the cards were to be shipped to my vacation home. When I checked out of the rental three days after the cards were to arrive, I contacted zazzle and they didn't offer to make it right until I put a review here. They then said they would refund my money -- 10 days later and no refund-- and they shipped new cards out that are completely illegible because the font is the same color as the card stock and the font is super small. To top it off, I received someone else's business cards today who lives in New York! How could this company get it so wrong so many times?????
I purchased a discounted packet of 110 invitations through groupon from Zazzle. I then went to their site to order, staying within the boundaries of style, type, ink ect. I only purchased 75 invitations fully knowing i could order up to 110. Zazzle gave me additional charges which made me spend 94.00 as opposed to the 44.75 that should covered up to 110 invitations.
I was told by the company that I got charged because the quantity was 75 instead of 110. Last time I checked, that would mean they made money as I ordered less. So now I paid twice as much for less product? They said yes and they would not do anything thing else, case closed.
FRAUD IN THE CLEAREST INSTANCE
I will never do business with them again ever, the more or less stole money off of me. No where in the fine print does it say you have to order the exact number or you will get additional charges.
After posting I was contacted and now satisfied with the outcome. The company has offered to work with me and refund via store credit to be used later, which will be used since the invitations are beautiful so I know their work is good.
Overall very satisfied!!! Fantastic quality!!! Great colors!!! Awesome experience watching my designs come together!!! Had so much fun doing different designs and changing the options for you to pick from!!! Hardest part was picking out one of the 15 designs I created!!! Thanks guys for a awesome product!!!
After several attempts at designing my invitation, I was able to save and order it. The save process on the custom designs could be a little better, but the product was exactly what I hoped for and I received it very quickly. I will order from Zazzle again.
68 Questions & Answers
I am so sorry to hear that you have not received your order.
I will look up your information and email you shortly.
I recommend that you remove your order number from this inquiry, as this is for public view.