Redwood City, CA 94063, United States
Detailed Rating Summary
I ordered some 40th Anniversary party invitations (black with light grayish-white lettering) and could not be any happier. This was my first time ordering with Zazzle and based on some of the negative reviews I was a little scared to order from them, but I really liked what I saw online. No regrets. The 5 1/2 x 5 1/2 square anniversary invites I chose, were a nice sturdy card stock, and had a rich black matte color and the lettering was crisp and clean. Very classy. I have already received compliments from some of our invitees who called in to RSVP.
Also would like to say "thank you" to Peter in customer service who helped expedite my order arrival date. Will order from them again.
Mrs. D. Jackson
I've ordered a baseball cap on the 9th of March- it's the 22nd and it's still not here! After a first email in where they indicate that embroiling of the hat takes 2-3 days- they later "revised" this to 5-7 days (without notice). As an "apology" they updated shipping with tracking info- though the tracking info is stuck on last Friday (it is Wednesday today!) the shipping company provided a new tracking number for Canada post which is invalid on their website. Had I known this wonderful service - I would have bought from a competitor with better reviews. Not recommended.
Kathy was exceptional. This was my first experience with zazzle and I'm so glad I went with you. Kathy took the time to help me perfect my business card and I am so happy with the results. Will definitely use you again in the future and recommend to others!
I ordered invites for my child's birthday from zazzle.ca, which redirected to the American site. I ordered and paid what I thought was Canadian funds and was not noted on my bill as US funds until I got my credit card statement. So therefore my bill was much higher than expected. I was willing to overlook this as I was excited to receive the invites, they were exactly what I was looking for but pretty sneaky way to mislead a customer.
I paid expedited shipping so I could receive my invites in time to mail out..... I have yet to receive them and now they are lost!!!! I have been back & fourth with UPS I parcel and they can't find my package despite having a tracking order. I keep getting told "it's on the way" but they can't tell me when it will get here or where it is now. It's now too late to mail them out to guest what a WASTE OF MONEY. Why did I pay expedited just to not receive my product???
TERRIBLE service from both companies.
Congrats you just ruined a soon to be 1 year olds Birthday party.
I'm thoroughly sick because of this situation and will never use this company again!
I was scared to order on line. I have always been scared of not knowing what you may get. I asked my sisters law and she said people normally post reviews when they have had a problem,they seldom write are view when they are happy with the product. She said for every bad review there are dozens of happy customers. So now I must say I am one of the happy customers. I order invitation for a baby shower and I love them. They look just like the picture. The price was great, and I got them in 8 days. I reordered 2 days later since I needed more and got them in 5 days. Everyone that got them loved them as well. Zazzle Great Job
Loved putting this poster together, customizing it for our event. Easy to update adding colors changing fonts..
This online business is truly amazing! Its product reviews were right; the product arrived on time with the same design and quantity I ordered. The quality of the stickers I ordered were of high quality as well. I would definitely recommend this site!
I could understand them not printing a bumper sticker with nudity or other morally inappropriate pictures or vulgarity but I ordered a sticker negative against a politician and they refused to print it. They most be right wingers who want to censor opinion. that is ok, another site is printing them. no more business with zazzle.
I am so pleased with Zazzle. I ordered my baby shower invitations with a Groupon offer. They weren't the color I thought they were when I received them, so I wanted to go ahead and return them. I emailed customer service and I heard a response within 24 hours. Not only did they refund me and activate my Groupon code again, but they did not need me to send the old invites me. Easily the best customer service and company there is when it comes to returns and quality!!
I ordered and paid for items on 2/9/17. I've yet to receive the items, even though they were promised to be delivered by 2/21/17. Numerous inquiries have gone unanswered. I will never recommend this company to anyone . . . worst ever.
I paid over $20 for overnight shipping on my wedding stamps. I waited for them because three different sales reps promised they'd arrive in time. A day went by. Waited over an hour to reach someone at zazzle. They promised they'd be here the next day. Tracking order said order still processing, not even being made. Another day went by. Placed two calls- waiting two total hours to get through. More false promises. It's been two weeks and no sign of my stamps, no explanations from Zazzle at all, just an occasional email asking if I'd like to cancel my order. The customer service reps said they would personally follow up with me but I never heard from any of them. Horrible, horrible business. Do Not get stamps through zazzle for your wedding. They add So Much Stress, just not worth it. Also the Zazzle logo on them is huge and the stamps are massive. I ended up going to the post office and they were helpful and helped to calm my nerves. Thank you post office, F you Zazzle.
Ordered 9/12/16, did not receive for over a month. I initially emailed them asking for an eta, they referred me to the general postage which did not state anything about waiting over four weeks for. Following the dispatch date, 11/01/17, I did not receive until February. When I did finally receive my order, the quality poor and the sizing was ridiculously small. Not happy.
I ordered business cards three weeks in advance of an event I am supposed to attend this coming Wednesday. I paid regular postage thinking that they should arrive well within the 5-12 business days mentioned at the time of purchase. Also, because the cards are coming from the US, I didn't think they would take so long to begin with! Long story short, 14 business days into my order and there's still no sign of the cards. When I finally was able to contact customer support, instead of fulfilling my request for a refund, they offered to print and ship an expedited parcel that would take another 10 business days to arrive. At this point, I am just regretting as to why I didn't look up on the reviews for this company before placing an order. I will always stick with Vista Print from now on!
I was ripped off by Zazzle User Candace69. I reported to the BBB, the Illinois District Attorney, and FBI cyber crimes. Zazzle, please pull this merchandise. They are ripping off thousands of people due to false advertising and fraudulent designs. PLEASE HELP.
I ordered a personalized Valentines Day card for my wife on 3.7.17 with priority postage service. Pkg arrived on 3.3.17 the card, quality, & service...GARBAGE!!! It gets even better. I called customer service, the wait time was standard 25-35 minutes wait time...Horrible QUALITY & SERVICE all around.
For years now, I have sold designs off the website Zazzle but never enough to force them to issue me a check for what they owe me. Every time I call asking for the money they give me a run around which answers none of my questions and most importantly never results in a check. I am interested if others have had similar experiences and it they would be interested in launching a class-action suit against a clearly fraudulent company.
Zazzle tells me that they will now help me retrieve the money owed me. I have tried at least five times to retrieve my money before so forgive me if I am a little skeptical that you should respond so generously after a negative review. I know, just send me the money now. Just put the check in the mail. No need to help me, just do it. It's been years. If others are in the same situation, let's band together and initiate a class action.
P.s. Zazzle responds below that once again I should call them and they will help me get my money. I have called the at least five times: no check forthcoming. Why don't you just put the check in the mail? It's really that simple. You don't because you WON'T!
Did they not only ruined her Save the Dates. Now the wedding invitations!!
Why did I order from them again...because I have seen their work in the past. But, they went from the best to the worst!!!
We ordered glitter invitations. Glitter being the key word. We got photo copy glitter invitations. Not sparkle glitter!!! Their Sparkly glitter silver metalic address labels were just as bad.
This Mother of the Bride will never refer this company again!!!
Cards arrived 10 DAYS after shipment. That's unacceptable. I ship larger items for cheaper in 2-3 days with my business. Cards arrived damaged and unevenly cut.
WHY ZAZZLE SITE PUT A WRONG INFORMATION THAT THE ITEM WILL RECEIVE MAXIMUM 12 DAYS? IF YOU ARE CONCERN AND CHECKING THE REVIEWS ALL ARE DISAPPOINTED AND UPSET TO OUR COMPANY AND MOST ORDERED ITEMS ARRIVED VERY VERY VERY VERY LATE PRIOR TO THE SAID INFORMATION ON THE SITE. YOU ARE SENDING IT 1 MONTH MORE WEEKS MINIMUM. SHAME!
Tip for consumers: DO NOT ORDER HERE! BAD COMPANY! BAD SITE!
Zazzle is a great company! I am always pleased with my orders. I like to order personalized cards for every occasion and personalized gifts. I always want my cards and gifts to be unique. I can always find something at Zazzle.
Zazzle is the perfect online shopping experience. All of my purchases have been excellent quality. I would highly recommend checking out Zazzle for your personal and gift giving needs.
If you want to customize ANYTHING, this is the site! I was able to choose my design and there are buttons and links to help me customize even further.
Wanted to let everyone know that they will give you a "free trial year" for their Zazzle Black Membership. This an annual membership for free shipping. Once the trial is up they will not send you notification to cancel, but instead charge your credit card. This year they charged me (in additional to several of their customers) multiple charges for the annual fee. All of this is fine........except when I called to cancel my 2017-2018 membership I was told I was not allowed to. I had to pay the fee and continue the membership until 2/21/2018. Never had this done before by any other company so beware.
Tip for consumers: Do not sign up for a free shipping membership unless you plan on ordering from them frequently throughout the year.
I wrote this directly to the company and thought I should share it with others.
"have been considering new business cards and related items for a new business and have been pleased with the custom marketing I've seen from your company until today. Along with the design I have liked the most, there was a custom printed cap that state "Grab America by the PUSSY again". I find that cap to be tasteless, vulgar and completely inappropriate behavior on the part of your company. You provide a service and I don't particularly care about your politics, I care about the quality of your product and your customer service. In return, I would think you would not care about my politics. I would think you would be interested in my money, in my return business and a positive word of mouth marketing strategy. Although a positive experience isn't talked about as often as a negative experience, both work to the benefit or detriment of your sales to the general public. General, as in ALL, not just anti-Trump supporters. I am thoroughly disappointed in your choice of advertising and will take my business elsewhere."
Had to wait on hold for a bit but once I got on the phone with a customer service rep I was completely taken care of. Lorraine helped me and she was absolutely amazing. The business cards I ordered were much smaller then I thought they would so Lorraine quickly gave me credit for my order, sent me a 30% off discount code AND let me keep the business cards I received already. I wasn't even sure I would be able to get a credit but Lorraine went above and beyond to help me. So impressed by Zazzle and Lorraine.
93 Questions & Answers
Great question! Yes, you can purchase separate tops so that you can trade them out, however Zazzle does not currently offer just the tops. You can check out the Zipz website to see what they offer as well as the prices.
I understand your concerns and hesitation, but we do promise our customers 100% satisfaction. If you do decide to place an order with us, feel free to message us the order id number and we'd be happy to keep an eye on it for you!