• Yodle

2018 CUSTOMER CHOICE AWARD

Yodle

Overview

Yodle has a rating of 3.81 stars from 2,030 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 1st among Advertising sites.

  • Service
    133
  • Value
    116
  • Quality
    111

Proactively asks for customer feedback

Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
See all photos

What reviewers want you to know

Positive highlights

  • Excellent customer service and amazing innovations!
  • Great customer service and understanding of a business owner's needs!
  • 2018 Customer Choice Winner

Critical highlights

  • Yodle advertises this studio as closed and with a bad phone number.
  • I received a cold call from a sales representative (Matthew) and he was rude right from the beginning.
  • I never got to try the service because the sales person (Austin Lipp) was very pushy and rude.
How would you rate Yodle?
Top Positive Review

“Good Service”

Márcia A.
9/28/23

Whenever I required assistance with my partnership with Yodle, I had consistently exceptional encounters with their customer service team. In particular, there's a woman named Michele with whom I had the opportunity to address some concerns and requested changes. She not only displayed professionalism but also had a down-to-earth demeanor and a delightful personality, which made our conversation enjoyable. Her approach instilled confidence in me that they are indeed the ideal partner for my needs.

Top Critical Review

“Don't Use this company”

Jim J.
4/29/21

I have been with Yodle for about 4 years now. Over the past year & half there service. Knowledge, caring about your business has deteriorated greatly. They do not help your business grow or increase your seo or organic ratings. When you call & question them they become rude beat around your question. They say one thing & do not follow thru. They were bought out by web.com about 1 year ago no improvement. Look else where as I now have signed up with another.

Reviews (2,030)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (258) phone number (39) business owner (57) sales rep (36) web presence (30) sales person (18) domain name (12) sales pitch (24)
Thumbnail of user mrciaa
2 reviews
3 helpful votes
September 28th, 2023

Whenever I required assistance with my partnership with Yodle, I had consistently exceptional encounters with their customer service team. In particular, there's a woman named Michele with whom I had the opportunity to address some concerns and requested changes. She not only displayed professionalism but also had a down-to-earth demeanor and a delightful personality, which made our conversation enjoyable. Her approach instilled confidence in me that they are indeed the ideal partner for my needs.

Service
Value
Shipping
Returns
Quality
Thumbnail of user markh3672
2 reviews
0 helpful votes
May 25th, 2022

Straightforward and user friendly. Gave an explanation in detail and made sure I understood everything before continuing

Thumbnail of user sarkaranindita0492
1 review
0 helpful votes
May 12th, 2023

Very straightforward and user friendly. Very informative and easy to understand. Great services and keep up the good work.

Thumbnail of user rickm587
1 review
0 helpful votes
October 13th, 2020

My business has been a client of Yodle for around 10 years, the only reason I stay with this company is they have provided results. I do know I am getting a bang for my buck, initially they help me capture reviews.The web site is some what antiquated, but is generating leads for the business.My biggest concern is I do not have a dedicated rep. For my account, any correspondence has been initiated by myself, was less frustrating to do business with before merger with web.web. These issues are why my rating is only 3 star(Closing) employees have been helpful. Rick Milbert---Milberts Car Care Inc.

Products used:
Web site

Service
Value
Quality
Thumbnail of user richarde199
2 reviews
11 helpful votes
January 3rd, 2019

The saleswoman was extremely rude and unprofessional with my staff. We get hundreds of calls a month from real clients and she was outright aggressive and combative with my legal assistant when she refused to handle the intake process including asking about the company she allegedly had a claim against (i. E for conflict purposes) - stop lying about what you are selling.

Thumbnail of user susand57
1 review
0 helpful votes
July 2nd, 2015
Verified purchase

Ivan was moving way to fast and talked way to fast. I don't think he has our business categorized correctly. I am calling in to talk with someone.

Thumbnail of user radleym3
Radley M. – Yodle Rep

Hi Susan - thanks for your feedback. I just wanted to make sure you were able to connect with someone who can help you. If this hasn't been resolved, you can reach me directly at 646-770-8974 or syvenna.siebert@yodle.com. Thank you!

Thumbnail of user leonidp1
5 reviews
0 helpful votes
December 8th, 2021

Advertising is an unfamiliar sphere for me, because I believed that my business can easily be run without any advertising. Of course, I was mistaken, because avdertising matters a lot, especially nowadays when the sphere of online marketing and online advertising is developing and already have plenty of results. I decided to apply to special services which could help me with advertising. I applied here and asked this company to hlp me with advertising. They explained me everything and set up advertising. I have already got plenty of customers and this service is awesome.

Thumbnail of user mitchellg24
1 review
16 helpful votes
January 15th, 2016
Verified purchase

Today I had the pleasure of speaking with Michele@ Yodel. She was amazing with her answers for questions that needed to be addressed. She went above and beyond to fill me in on the important items that it would take to have a successful web site and
What would be expected of us to assist the Yodle team as we work together for a complete package. We at Classic Home Service Inc.are very pleased to have Yodel as our marketing team for my business

Thumbnail of user helenk194
1 review
12 helpful votes
December 5th, 2019

They have charged my small business over $900 a month to establish a website and to drive leads on google. When I had my now internet savvy children check out my small business google account as my business has been suffering it was barely populated, not complete, not linked to all of the other websites- yellow pages, uber, yelp, etc. Whenever I have complained with yodle their response is that I need to pay more and more money. Complete waste of money. Do not use.

Thumbnail of user laurav172
1 review
11 helpful votes
November 11th, 2019

This Asian online store has the best and most selection when it come to everything. Great details and reviews from customers. Love to know that the items are real. Services are great too.

Thumbnail of user mazm5
1 review
12 helpful votes
January 15th, 2018

This is not so much a complaint against Yodel but a complaint against their delivery drivers.

One particular driver is bad mannered, argumentative & lazy.
He refuses to deliver items to residents accomodation expecting to dump them at our concierge office.

Then he storms off when he's told he has to deliver it. I've complained to his manager but it's clear that they find it unimportant hence his continual unacceptable behaviour.

Thumbnail of user shaunk5
1 review
4 helpful votes
January 9th, 2014

Yodle's sales team was extremely confident that their SEO would generate clients for my business. They said that over 85% of their customers are repeat buyers and that they individually picked my business (they cold-called my phone) as a candidate they believed could benefit from their SEO. Their entire sales pitch revolved around generating leads for me. However, their SEO was unable to assist my business in generating any initial customer contact. Not one time in 90 days did Yodle's software create any market awareness for my business. At the end of 90 days I begged for a refund but they denied me one because they said that they never guaranteed any market awareness or initial customer contact. They only guaranteed ranking. Eventually, after enough begging, Yodle offered me a refund - which was nice of them. Their customer service was excellent throughout the process, even when I showed frustrations. Ultimately, Yodle offers a web ranking and landing pages for businesses who do not already have a sophisticated online presence. If you already have invested heavily in a website then Yodle is probably not the right company for you to add-on. But if you need to get your online business listing off the ground, Yodle will work for many practical skill-based businesses. If you work in a "creative" business such as media creation then Yodle's stock landing-pages will not have enough customization options for you to make your web presence memorable.

Thumbnail of user radleym3
Radley M. – Yodle Rep

Shaun - my name is Radley Moss, Director of Corporate Communications at Yodle. I'm very sorry to hear that you're so disappointed about the experience that you've had during your time as a Yodle client. We certainly wouldn't have contacted you if we didn't think that we could do a great job for your business. We're also typically upfront about the search terms that we're targeting for a client's business and the type of website/landing pages we provide. A member of our client services team will be following up with you to address these issues further and to find out exactly what happened. Thank you.

Thumbnail of user jessies45
1 review
15 helpful votes
April 7th, 2016
Verified purchase

Every time I have had a need regarding my partnership with Yodle my experience with their customer service team has been outstanding. Most specifically a lady by the name of Michele whom I had the pleasure of working out some issues and changes I needed made. Not only was she professional but she was also very down to earth and even had a great personality which made our conversation fun. She made me trust in the fact that they truly are The right partner for me.

Thumbnail of user jeffm61
1 review
1 helpful vote
June 23rd, 2014

I’ve had a good amount of both calls and emails from the program so far and a decent number of these have translated into actual clients. I’m relatively new to Yodle but I’ve managed to add a couple pictures on to my website through their dashboard feature and upload contacts to keep track of the clients I’ve gotten so far. They also offer a social media feature where I’ll be able to attach my Facebook business page to my site as well. Overall, I’ve been very pleased with their customer service and having one specific group of people handling my marketing program day in and day out.

Thumbnail of user bertp7
1 review
15 helpful votes
March 8th, 2016

I received a call from Tamika a specialist of Yodle just to check up on my progress with the ability to use the portal and dashboard. The one thing about this company is they are genuinely interested in you receiving all the training it has to offer. They truly want you to succeed with their product. Tamika was very detailed in training me to what I should be doing on a daily and weekly basis. I really feel that they care for my success. So far I am totally pleased. Bert P.

Thumbnail of user sadiej4
1 review
20 helpful votes
January 13th, 2017

My boyfriend started a business and found Yodle and was promised all these things and that his business would be listed on the first page of Google if he has 3 good reviews. The website design was horrendous. We're still on page 4. He's complained several times about the company name that they messed up on. It's cost us more than we can afford. He's currently cancelling.

Thumbnail of user timh42
Executive S. – Yodle Rep

Dear Sadie,

Very sorry that you had issues with the service, if you have any further problems please private message me your account details and I'll be glad to assist.

-Mike

Thumbnail of user teriy3
1 review
13 helpful votes
February 9th, 2016
Verified purchase

My start with Yodle was a bit rough. But they have more than made up for that in my book! The customer service is outstanding! They make it personal, and all about me and my business! They have provided customized and individual attention, so that I could really learn how to make the most of their tools. The best part is that I am seeing the difference, and my business is being "noticed" by Google! Thank you to everyone at Yodle!

Thumbnail of user jeffreyw223
1 review
10 helpful votes
September 28th, 2019

Le produit était excellent, la livraison a été longue, mais je comprends pourquoi. Mais dans l'ensemble, nous avons passé un excellent séjour et je continuerai à utiliser ce site.

Thumbnail of user roseb97
1 review
16 helpful votes
May 16th, 2017

I just had the exact same experience. I paid almost $2k for 6 mos in advance. After that i never heard from anyone until May 5th where they charged my account $299. I called to tell them I didn't get anything from their service and wanted a refund and they said no refund for this months charge. That is BS. Not only poor product, poor representation, but they should sent a notice of upcoming charge. It like stealing money.

Thumbnail of user timh42
Executive S. – Yodle Rep

Hey Rose,

Very sorry that you had this experience - please contact us via private message and we'll attempt to resolve.

-Mike

Thumbnail of user tt64
1 review
14 helpful votes
August 31st, 2015

Paid for a few months of advertising for property and casualty insurance. Received about 40-50 calls and not one of them was anything remotely close to insurance. ALL WRONG NUMBERS. They changed my display number and this still occurred. Called to discuss my displeasure because we haven't received one call that would allow us to attempt to quote or sale a policy. Spoke to someone that tried to offer us more advertising. See summary below of what was explained to me around the beginning of our campaign. Why would you even sell me this if it wasn't going to work initially? Also, I will never do the online advertising with ANY company unless it's directly through YP.com where I know how my money is spent the correct way by my representative reviewing it for. And please, oh please, reply with a snide comment like you did on another post saying you do not know if this is a competitor or a client, and I'll gladly post my business name and account number. I actually hope all of your competitors read this too because I've been receiving multiple calls from them saying they see I'm with Yodle.

Out of our total budget, we are only spending $150 on ad words a month. That's $5 a day. Derek from Yodle just told me that it is worthless. Since we running all of the "ad words", that $5 a day they are budgeting on those words, gives us nothing. He also said with all of our ad words, we prob are not getting any. He also mentioned that the photos and reviews are for "Organic" web leads, which does not effect our phone campaign leads, but only clicks to the website.
I explained we received 13 calls total and 95% are the wrong number. The only reason this isn't 100% is because I cannot get a hold of the a number or 2 that called, but didn't leave a message. 3 calls today from the same woman wanting terminex.

Thumbnail of user angelicad2
Angelica D. – Yodle Rep

Hi t. T. – I am very sorry to hear about your experience. This is definitely not the type of experience we want any of our customers to be having. As a company that caters to a variety of small businesses – including a significant number of insurance providers – we do have a variety of price points depending on your budget and goals. I assure you, we would never deliberately sell our services to a customer if we did not believe we could help to benefit their business. Regardless of this, I want you to know that we take your feedback very seriously and I would be very happy to look into this matter even further if it has not already been resolved. Please contact me at angelica.diamond@yodle.com or 917-728-3322 so we can rectify this. Thank you very much for your time.

Thumbnail of user marka96
1 review
0 helpful votes
February 10th, 2015
Verified purchase

Support in getting my internet presence optimized has been very good. Yodle reps are knowledgeable and very patient when helping me get through the set-up process. I can't wait to begin realizing the benefits of this customized multifaceted business improvement program.

Thumbnail of user barbaram33
1 review
1 helpful vote
January 2nd, 2014

I am an accountant and so far the results and leads have been good. My account manager, Hillary, is GREAT! I am looking forward to tax season to see how many new clients contact me through Yodel. I am hoping that I will be back to rate it 5 stars in a couple of months.

Thumbnail of user troyw12
1 review
9 helpful votes
December 3rd, 2014

As a 4 month customer of theirs, and an upstart business I was ensured first page listing on the search engines and received none. I was also informed that they would work to ensure I would get more new clients with their services, which I received NONE! And when I finally was informed on my services they said I was on the first page "just not for what I wanted" as she said I've spent $750 with them and have gotten no return on investment.

Tip for consumers:
DO NOT USE THEIR SERVICES!!!! Its all smoke and mirrors 4 months and no return, they prefer a 12 mo contract I've spent $750 in that amount of time I'd hate to see someone else get raked over the coals.

Service
Value
Shipping
Returns
Quality
Thumbnail of user radleym3
Radley M. – Yodle Rep

Hi Troy – I’m really sorry to hear about this. We aim to deliver strong results for all our customers, and I’m disappointed to read about what happened during your time as a Yodle customer. We’re always open to hearing feedback that can help us improve. If you’d be willing to have a conversation about your experience, you can reach me at syvenna.siebert@yodle.com or 646-770-8974.

Thanks,
Syvenna Siebert, Public Relations Manager

Thumbnail of user meganl14
1 review
12 helpful votes
July 23rd, 2014

Just trust the feeling in your gut that says STAY AWAY, and do it. I've been with Yodle for 3 months (due to my agreement), and have gotten ONE lead, who did not show up to his appointment and wasted my time. I've dealt with numerous spam callers, time lost dealing with Yodle, frustrations over my Adversite being shown in search rankings rather than my actual website (which I spend a lot of time on!). I knew I should have stayed away, but was tempted by the alluring promises of the sales people. Don't lose your hard-earned money!

Thumbnail of user radleym3
Radley M. – Yodle Rep

Megan,

This is Radley Moss, Director of Corporate Communications at Yodle. A large number of our 45,000+ local business customers enjoy significant success with Yodle and I’m truly sorry that things have not worked out for you. Do you mind contacting me at rmoss@yodle.com or 212-542-5449 if you have a spare couple of minutes? I’d like to get more details from you on your experience to try and figure out what happened.

I’m very sorry as well to hear that your lead didn’t show up for their appointment but unfortunately that isn’t something we can control. If you have time to reach out to me I’d also be happy to clarify why we typically recommend that our customers use a Yodle adversite (it’s primarily related to how we specifically optimize our adversites for conversion).

Hope to hear from you soon.

Best,

Radley

Thumbnail of user mikel235
1 review
10 helpful votes
March 2nd, 2016
Verified purchase

We have been in business since 1971.
Never before have I been so pleased with a marketing platform like this.
The ease of operation is remarkable. The wealth of information available at my fingertips has enabled me to immediately steer our marketing in the proper direction.
My favorite option is the Review requests and Automated email controls. This platform has shaved hours off of my weekly work load and has shown immediate results leading to more sales.

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From the business

Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.

Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.

For more information visit www.yodle.com or call us at 877-276-5104.

Company Representative

Thumbnail of user radleym3
Radley M.

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3.8
2,030 reviews
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