New York, NY 10010, USA
The salesperson called and we had a nice conversation but I told him my little company doesn't need or can afford his product. He called back today and was rude and condescending. Little snickers when he would say something smart ass. Guess what? My little company will turn into a larger company and we will not use you in any circumstance.
Cancelled service, over 10 months to go on the subscription we had. We had 4 actually. Basically told we don't do refunds. Lesson learned. Don't use YEXT.
Tip for consumers: Pay monthly and not annually as otherwise if after two months you leave you don't lose hundreds of dollars.
I found several sites that I never signed up for or submitted my company's listing to that had incorrect information - a fax number listed as my main and only phone number, a phone number that didn't exist, an address that we hadn't had in over 15 years etc. When I approached each company to correct or remove an incorrect listing - which I never authorized to begin with, I was usually unable to submitt my corrections directly and instead was directed to YEXT to fix. Oh yes, YEXT will be happy to fix all the incorrect listings that they posted to begin with for a King's ransom which renews each year. I am a small business and they have purposely posted incorrect information which I can't correct on my own. This is blackmail pure and simple. Shame on all of you for working there.
Tip for consumers: Stay far away
We didn't see our business on Yahoo map anymore like it used to be for 13 years. Yahoo directed us to Yext. We got talked into subscribing. We told them what we wanted. We filled out everything they asked. They told us it would take 30 days to see our business on the map and other things to match up. After about a month, we did finally see our business on there. Problem is, it didn't last. I think it lasted a total of 2 months, we even kept our Yext info site and acct updated for months following and still nothing. We were back off the map almost the entire time being signed up, still are today, not within any search engine searches, and my subscription ends next month. Needless to say I'm not using them again. A complete waste of $500 for the 6 mos we paid. Turns out you can actually go through Yahoo directly and pay less! We got ripped off so warning others. Probably won't be going through Yahoo either. I'm done with Yahoo & Yext altogether, unless it's free.
Austin could not have been more helpful, courteous and professional while assisting me with a follow up on cancellation and refund.
His professionalism led me to reconsider cancelling.
When I called in, I got a real human being immediately. She answered my questions as well as going the extra mile to personally make the changes needed to get things working right. She was friendly, and a delight to work with.
If only ALL customer service departments could be like this!
I appreciated the help that Ethan provided for me when I set up my account. There seems like there is a lot to do, but with Ethan's help, it went smoothly.
Within days, I saw an increase in my business. Yext provides a successful service with great customer service. Thanks, Ethan!
Since initiating my service with YEXT, I've used their customer service team on three separate occasions. On each occasion, they've promptly resolved my issue or addressed my concerns while showing patience as they educated me on how to use their user friendly system. I would highly recommend YEXT for both their search engine optimization service and friendly and effective customer service team!
I was having issues with Facebook and the Yext Support Team (Ethan S.) was fantastic in resolving the issue that I could not get resolved on my own. He was awesome to work with and many thanks to him and the Yext team. I am a relatively new business customer and I know I made the right decision in choosing Yext.
I brought my concern to the attention of the Yext customer service and I was quickly assigned to a helpful member. She worked on my issue intently until it was resolved and also kept me up-to-date during the resolving period. I am happy to be a valued customer. Thank You!
Austin G. provided excellent customer service with some issues that we were having with our account. All of us have had the harrowing customer service experiences that are all too prevalent nowadays. Austin G. has restored my faith in customer service and deserves high accolades for his professional and outstanding service!
We have used Yext services for years. We have an established business that was easily recognized on the web and we recently moved to a new physical location in an unincorporated city. The address we got was found with several different city names and zip codes. This DEFINITELY does not work for SERP's and there were all types of issues to maintain our rankings and search.
We contacted Yext to discuss our problems and Jess G. and her team worked diligently with us to figure out a fix. They helped with a plan to keep our business listings accurate until we could find a permanent fix. It took over a month but we finally got Google to recognize us with just one address (an extremely difficult task), and the Yext team never gave up on us. Throughout the process they answered all correspondence in a very timely manner and never made us feel stupid (and I can ask some crazy questions), or that we were being a nuisance.
I highly commend Yext for their system which is a tremendous help for businesses. But even more so for the type of customer service reps they employ and the response/help that is given. I will continue to recommend them to every person I meet who is running a website that needs good solid search results.
Thank you Yext for a Great Product and Unbelievable Support!
Lauren M at yext was great! We changed the name of our business. The name needed to be changed on all the search engines. We also had duplicate listings which needed to be sorted out. We all know how tedious and stressful that can be. Yext was a great! They got it all sorted out.
5 Stars! A lot of companies make a great product, yet forget about customer service. Yext is not only a great product, their customer service is excellent, highly recommend them!
Was told I would be listed on Yahoo, but my old address keeps coming up. Nothing about the new address. Terrible terrible rip off. Fortunately I was withing my 30 days and got my money back. Terrible. don't waste any money on it.
Yext delivers exactly what they say they will - they update all of my listings and if there happens to be a snafu with one they follow up on it until it is running smoothly. Real people answer questions and get back to you quickly which is refreshing and I found they keep following up until the job is complete (which can sometimes take a few days). Things aren't left hanging indefinitely. You can count on them to do what they say they are going to do!
I was very please to talk to Ms Jane today afternoon. She explained every thing I asked for very calmly and I was so comfortable to talk to someone who understand the customers situation and frustration and try to slove their problem.
Lauren M solved my issue with syncing google business with my account and even followed up when it was working. Yext makes managing our SEO very transparent and their tech support is easy to reach and very responsive.
Things were a little confusing after my companies Yext purchase. There was no receipt and I didn't receive a login after processing the credit card. They redeemed themselves with their customer service over the phone and I was granted access to our account quickly. I'd like to thank them for their help!
I was very pleased with the prompt and professional help I received! I am very confident at this time that my continued relationship with yext will be a positive one.
I used Yext once to straighten out some business listings after obtaining assurances that it was a one time payment. The next year they attempted to charge my card at the end of the year without authorization. Charges were reversed by the card company. In 2017 they attempted to charge the card again. It was reversed and the merchant was blocked by the card company. Beware
Technical support people, like Mia and Tenika at Yext set the standard for support from internet and IT related companies. Problems are readily identified, the follow-up is great and most importantly, results seems to always be achieved.
Yext has been so helpful with me in cleaning up my online presence and everyone has been so supportive and fun to interact with. I had a question about the review feature and Mia fixed it quickly and happily with a virtual smile on her face. I am very glad I am doing business with this company.
I am just amazed with Yext, starting with their sales department, being polite and knowledgeable. Then when I have questions on how things work, their Tech. support actually helps and isn't trying to rush me off the phone. As for the product it works just as they said it would. Yext really simplifies my online business activity and allows me to do way more than I could do with out it. I just can't say enough good things about this company.
Customer Questions & Answers
For more inforation visit:www.danexu.com
Hi Eddie! Happy holidays! We'd be happy to help! We have a team that would be glad to discuss what our service can do for your business and your options as far as packages and pricing goes. You can give us a call at (888) 444-2988! Thanks for reaching out!
Hi Betsy! I would love to, but unfortunately I am unable to as we are bound by some privacy guidelines. However, I can assure you that we work with every kind of local business and I personally have spoken with many in your same field! If you would like to discuss how Yext could work for you, you can call (888) 444-2988 and we will walk you through the different packages and offerings or you can call (888) 921-8247 for more technical and support related questions. We'd be happy to help you determine whether this is the right fit for your business =) Thanks for your intered
Great advice, Seo S.! Jay - we work with many realtors! Making sure you have control of your online presence is extremely important for any local business - especially ones that have a personal element like real estate. Yext will allow you to monitor your reputation, enhance your listings with special content, correct erroneous listings, and much much more. If you have any other questions, feel free to ask them here or call (888) 444-2988! Enjoy that Florida weather =)
Hi Bruce! Thanks for taking the time to provide your feedback. I know there are a lot of mixed reviews about us and I totally understand wanting to make an informed decision. I'm not certain about what common thread you are referring to, though. Could you maybe be more specific so I can help? I'd be happy to have an open discussing and discuss any specific concerns you may have! We can either continue the discourse here or you can contact our Support Team at (888) 921-8247 Monday - Friday from 9-5 ET. Thanks, Supervisor of Client Support - Yext
Hi Joy, Thank you for asking. Yext helps businesses create, manage, and correct listings for all of your business locations. For more information on our Listings product, please see http://www.yext.com/products/listings/. If you have additional questions, please email firstname.lastname@example.org with your business name and contact information.
Thanks for reaching out, CL. Yext typically charges small business clients on an annual basis, so it is typically one lump sum paid each year for our services. We would be happy to speak with you further about what we might be able to do. If you send us a direct message, we can pass your contact information a long to our Sales team. Vice versa, you can reach out directly to email@example.com.
Thanks for your question, Jim. We offer subscriptions on an annual billing cycle, because we also pay the listing sites on your business's behalf. Doing this allows us to guarantee that your information will show up accurately on those sites. All of our subscriptions are set to renew automatically each year. We push and protect your data on a daily basis, so the automatic renewal prevents any disruption in service. Automatic renewals are the standard practice for software services, and you have the option to opt out of the renewal or cancel your service altogether at any point. Clients have said that they appreciate the auto-renewal because they would've forgotten about renewing the service otherwise. As a courtesy, we'll give you an email notice 30 days ahead of time via email. We hope this information helps!