• Xtendlife

Xtendlife

Overview

Xtendlife has a rating of 3.42 stars from 33 reviews, indicating that most customers are generally satisfied with their purchases. Xtendlife ranks 41st among Vitamins & Supplements sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    5
  • Quality
    4

This company responds to reviews on average within 2 hours

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
5
See all photos
How would you rate Xtendlife?
Top Positive Review

“Are your health needs being met?”

Anna P.
9/20/21

As I selected 5-stars to represent my most recent experience with Xtend life, I remembered the twinkle twinkle nursery rhyme that we all used to sing as kids. The song compared a star to being like a diamond in the sky. Stars are special – and I selected 5-stars for a reason. The way in which Xtend Life dealt with a problem made a great impression on me. The ‘perfect company' is a myth, just like the myths and legends of the past. Every company makes errors because companies are made of imperfect people making errors. What makes a company excellent in my view is when it reaches out to correct errors. Excellent companies must also have excellent products! Xtend Life's starring product in my view is Total Balance Womens' Premium (and there is a men's range too!) Prima facie, it may be expensive, but when you consider that their multivitamin targets every aspect of health with quality bioactive and bioavailable ingredients, the price tag is not too high afterall. I cannot even begin to describe how incredible their product is – their website comprehensively explains the benefits associated with each of their products. Have a look and see for yourself. Personally, I know that I can rely on Xtend Life vitamins to take care of my health needs!

Top Critical Review

“Don't bother if your in the USA”

Peb B.
2/23/23

You'll never get to use the 365 day rerun policy The company is located in New Zealand and it costs almost as much as any of the products to return from USA. Buyer beware, unfortunately I learned the hard way!

Reviews (33)

Rating

Timeframe

Other

Thumbnail of user kunalkmehta
1 review
0 helpful votes
July 2nd, 2023

Upon ordering, I immediately realize that I ordered the wrong version. I am mediately sent an email called and left a voicemail. Unfortunately, this company only checks their emails every couple of days and ship the order prior to receiving my voicemail or email and kept the full charge. The only option was to return the product back to New Zealand. Customer service also said I could give the product away, which is not very helpful at all.

Tip for consumers:
I would avoid using this company if you value decent customer service

Service
Value
Shipping
Returns
Thumbnail of user traceyt12
Tracey T. – Xtendlife Rep

Hi Kunal

Thank you for providing your feedback regarding your experience and advising that you ordered the incorrect product in error.
For ease of clarification, I have bullet pointed my findings.
• You have advised that your incorrectly ordered the wrong products (3 x Omega 3 QH Premium Fish Oil). You placed this order NZT 22nd June 2023 at 9.13am
• At 9.15am you emailed us to advise us of your error. However, as advised by our auto response, we can take up to 1-2 business days to respond to emails. Unfortunately, I am unable to add screenshots within this system). We work from oldest emails to newest and at that time of day, we are answering emails that came in overnight first.
• Ashley emailed you on the 23rd of June 2023 at 12.32pm (NZT) which is still within our specified timelines, to advise that your order had already left our Distribution Centre (Your order was shipped on the 22nd of June 2023 at 10.11am (less than an hour after you placed the order). In Ashley’s email she advised that you could return the order for a refund of the products. The return shipping is at your cost.
• You have advised that you rang us on the 22nd of June, but you will see from our phone records that your first call to us wasn’t until the 27th June.
• As mentioned above, I cannot attach a screenshot of our phone records but our records clearly show all calls to and from both of your numbers. You state that you contacted us immediately on the 22nd of June by phone but our records show that the first call from you was on the 27th of June 2023.
• You left a message on the 27th of June 2023 at 5:47am – 5 days after your order was shipped. Our business hours are 8.00am – 5.00pm NZT. You will see my staff member Christina has attempted to call you but the number you provided would not go through. She also tried on the other number against your account but received a message advising the number could not be connected at this time and to try again later.
• Christina then emailed you on the 28th of June reiterating again that she had attempted to call you but advising you that you can return this order once received.
• You then left us a voicemail on the 1st of July 2023. This is a Saturday. Our business hours are Monday to Friday 8.00am – 5.00pm NZT. In your phone message you indicated that you potentially would take a dispute out on the charges against your credit card.
• Ashley called you back on our first business day back in the office being 3rd of July 2023 and spoke to you.
• Ashley explained to you that the shipment status emails you received are automatically sent and by the time you got to your email your order had been shipped. You advised in this phone call that you wouldn’t send it back and that you would chalk it up to a loss. Ashley reiterated again that you have 365 days to return this order. You declined. You were polite on the phone and seemed to accept that because you ordered the wrong product; it was something you would have to accept.

In summary Kunal, I truly believe that my team have responded appropriately and in a timely manner, our service was not awful. I believe the reason you are upset about the situation is purely because you ordered the wrong product and we could not retrieve this once it shipped. Our shipping timeframe is extraordinarily fast; so, if you are ever in this situation again I strongly recommend that you call or Livechat us during our business hours for an immediate response. Again, I remind you that you can return the order, at your cost; and we will refund the cost of the products as per our refund and return policy. https://www.xtend-life.com/pages/refunds-and-returns

In good health
Tracey Thomson
International Customer Relations Manager

Thumbnail of user pebb1
3 reviews
2 helpful votes
February 23rd, 2023
Verified purchase

You'll never get to use the 365 day rerun policy The company is located in New Zealand and it costs almost as much as any of the products to return from USA. Buyer beware, unfortunately I learned the hard way!

Tip for consumers:
Don’t buy if you’re anywhere other than New Zealand. You won’t be able to afford the $35+ shipping for a $60 product.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user traceyt12
Tracey T. – Xtendlife Rep

Hi Peb B

Thank you for your review. I notice you have already spoken to us this morning via email.

As advised, by our Customer Service Representative earlier today; our Money Back Guarantee is clearly stated on our website.

https://www.xtend-life.com/pages/no-risk-guarantee

This page then takes you to our Refunds page, which states:

Not 100% happy with your purchase from us?
Send it back within 365 days (a full year) of the purchase for a full refund. Xtend Life does not want you to have any product from us that does not fully meet or exceed your expectations. When requesting a refund, the cost of shipping the items back is the responsibility of the customer not Xtend-Life.

If you need to return a product for any reason - we make it easy for you. You can either call us on any of our contact numbers or you can email us with the details at refunds(AT)xtend-life(DOT)com.

There is only one condition to our policy, we will only refund one opened bottle or tube of each product. So if you are not happy with a product and you have more than one bottle or tube of each, please don't start the second one. Any product you are requesting a refund for must be returned to us irrespective if it is empty, opened or unopened.

The following information is required to help speed up the processing time:

Your name
Order number (this is the number that you receive on both your email confirmation and the invoice which comes with the product)
Product name(s)
Product batch number and expiry date
Your concerns regarding the product (this would be appreciated as your feedback is very helpful for us, however it is not required.)
Any other details which you think could be helpful (again, this is optional).
Our customer care staff will contact you within two business days of receiving your email. Once we have received this information, we will then issue you with a return authorization number so that the requested refund / return can be processed as quickly as possible.

When a refund is processed, the only deduction is towards the original shipping costs, whether or not this was invoiced originally. We do not make any other deductions. If the requested refund only covers part of your purchase and the products retained still have a value of $60 or more we will waive that deduction.

If you have any questions on any issues, please don’t hesitate to call or email us at any time. For our contact details, please
Click here._____________________

We have customers all over the world, that if and when they choose to send back their product; for whatever reason; they pay the postage to claim their refund. You can send the product back the slowest way possible; although we always recommend ensuring that the return shipping has tracking.

This refund is still open to you and you have 365 days from the date of purchase to return these goods. Please ensure it arrives to us before the 365th day is reached.

I am sorry that you were unable to enjoy the benefits of these exceptional products and that you are not happy with our Refund/Returns policy but I think you will agree that we are very transparent in our explanation of said policy.

In good health
Tracey Thomson
International Customer Relations Manager

Thumbnail of user annap915
1 review
5 helpful votes
September 20th, 2021

As I selected 5-stars to represent my most recent experience with Xtend life, I remembered the twinkle twinkle nursery rhyme that we all used to sing as kids. The song compared a star to being like a diamond in the sky. Stars are special – and I selected 5-stars for a reason. The way in which Xtend Life dealt with a problem made a great impression on me. The ‘perfect company' is a myth, just like the myths and legends of the past. Every company makes errors because companies are made of imperfect people making errors. What makes a company excellent in my view is when it reaches out to correct errors.

Excellent companies must also have excellent products! Xtend Life's starring product in my view is Total Balance Womens' Premium (and there is a men's range too!) Prima facie, it may be expensive, but when you consider that their multivitamin targets every aspect of health with quality bioactive and bioavailable ingredients, the price tag is not too high afterall. I cannot even begin to describe how incredible their product is – their website comprehensively explains the benefits associated with each of their products. Have a look and see for yourself. Personally, I know that I can rely on Xtend Life vitamins to take care of my health needs!

Thumbnail of user ishann2
1 review
1 helpful vote
August 9th, 2020

I had placed order of Rs. 35,000 last month,
But somehow my parcel got rejected by Indian customs due to some restricted items.
Now comes the tricky part.

The courier facility DHL ( they called it xpress courier) had asked me for serval documents for returning of the parcel from my side and the seller side ( which is xtendlife).

From seller side because they had placed the order and from my side because i am the Receiver. I have provided all the documents asked by DHL and mail extend life that certain documents required for return they denied by giving some excuse like.

1. Specific item is allowed in your country and we have sailed it to so many buyers
2. We will not provide any clearance certificate it's against company policies
3. We had contacted DHL they said you are not agree to pay customs duties that's why the parcel is rejected.

They will keep you busy and occupied for a month so that as per Indian custom laws your parcel will Seized ( if you didn't respond for month).

They will make sure that the parcel is not returned to them so they won't eligible for return.

Thumbnail of user traceyt12
Tracey T. – Xtendlife Rep

Hi Ishan

Thank you for your feedback.

Please allow me to explain the situation, I will provide bullet points for ease of understanding and clarification.

1) On the 15th July, you placed an order with us.
2) On the 15th July, we wrote to you and advised you of the risks associated with shipping to India and the possibility of incurring Customs fees and taxes. We advised you at this time, that if you were still wanting to go ahead and have your order sent to you, then you must accept the risks of duty and taxes that you may be charged for. We advised you at this time, that if you did not want to pay any duties or taxes, then we would not be able to refund you as more often than not we cannot get the order returned to us. Also, at the time we advised the best way to get your order to you was via DHL courier. We told you of the extra charge of USD$27.50 for the courier charge.
3) On the 15th July, you responded saying that you would pay the courier charge.
4) On the 16th July we responded stating "Please note that before completing payment, that should your parcel have additional taxes/duties applied by India customs, these are payable by yourself, and should you wish to pay any such charges, we could not offer a refund or replacement. If you agree with these terms, please continue and complete payment of the invoice. Once this has been paid, we will ship your order as soon as possible, and your DHL tracking number will be emailed to you".
5) You paid for the courier fee on the 16th July and your order was shipped by DHL on the 17th July.
6) You wrote to us on the 27th July advising that you had heard from customer that they were not allowing items into the country. You asked us about our refund policy at this time.
7) We replied to you on the 27th July and advised that we looked at the tracking and the message was that a DHL representative/Customs Brokers will contact you prior to customer clearance. We enquired in this correspondence if you had heard from anyone.
8) On the 28th July you sent us correspondence that you had with DHL where they had emailed you with the following message: “As discussed over phone, please provide invoice with value of sl no 4th items to file BOE under duty.
9) You responded back to them the same day indicating that you had signed the document and returned it to DHL.
10) You advised us on the 28th July with the following: I had ordered the items worth RS. 475$, unfortunately the shipment is rejected by customs India. Now DHL express is asking for clarification letter in prescribed format from your side otherwise they will not return the order to you.
11) You attached a form ‘Adjudication letter’ asking us to fill this out and return. Please note this is not a clearance certificate for the Seller. Did you send us the correct form? However, Ishan this is where there has been some confusion. I have sent this form to DHL New Zealand and they have confirmed the form was for YOU. You need to fill this out as the Importer and agree to pay the duties and taxes. It is not our responsibility to pay your duties and taxes.
12) On the 29th July you have advised us “Contacted DHL India in this regard, as the fish oil is prohibited item they are returning the shipment and required clarification letter from your side regarding return of the product that Why the product is returned and you are again return or not. They will also contact you and I provided all the documents they asked for. Please provide the letter at earliest.” Again, Ishan the document you keep asking us to sign is for YOU the importer. It is important to note currently that we ship our fish oil to India on a regular basis to many customers. Fish Oil is not a restricted product. I recommend that you discuss this further with DHL India as clearly, they are giving you wrong information.
13) At the time of writing this, if DHL still think that the fish oil is a restricted product, they refuse to return this order to us and are wanting it destroyed. Therefore, you need to clear up with them about Fish Oil is not a restricted product. Once that is clarified you simply need to fill out the Adjudication letter and pay the duties and taxes owing to collect your order.
14) May I remind you that you have accepted the risks associated with this order and we are been honest and transparent with you about the risks shipping to India.

We continue to communicate with you and hope that this can be resolved soon for you but you need to contact DHL regarding the Fish Oil and pay the duties and taxes owing that you agreed to do when we advised you of the probability of being charged.
Kind regards
Tracey Thomson
International Customer Relations Manager

Thumbnail of user traceyt12
Tracey T. – Xtendlife Rep

Response from Tracey T. [Xtendlife Rep] Responded 21 hours ago
Hi Ishan

Thank you for your feedback.

Please allow me to explain the situation, I will provide bullet points for ease of understanding and clarification.

1) On the 15th July, you placed an order with us.
2) On the 15th July, we wrote to you and advised you of the risks associated with shipping to India and the possibility of incurring Customs fees and taxes. We advised you at this time, that if you were still wanting to go ahead and have your order sent to you, then you must accept the risks of duty and taxes that you may be charged for. We advised you at this time, that if you did not want to pay any duties or taxes, then we would not be able to refund you as more often than not we cannot get the order returned to us. Also, at the time we advised the best way to get your order to you was via DHL courier. We told you of the extra charge of USD$27.50 for the courier charge.
3) On the 15th July, you responded saying that you would pay the courier charge.
4) On the 16th July we responded stating "Please note that before completing payment, that should your parcel have additional taxes/duties applied by India customs, these are payable by yourself, and should you wish to pay any such charges, we could not offer a refund or replacement. If you agree with these terms, please continue and complete payment of the invoice. Once this has been paid, we will ship your order as soon as possible, and your DHL tracking number will be emailed to you".
5) You paid for the courier fee on the 16th July and your order was shipped by DHL on the 17th July.
6) You wrote to us on the 27th July advising that you had heard from customs that they were not allowing items into the country. You asked us about our refund policy at this time.
7) We replied to you on the 27th July and advised that we looked at the tracking and the message was that a DHL representative/Customs Brokers will contact you prior to customer clearance. We enquired in this correspondence if you had heard from anyone.
8) On the 28th July you sent us correspondence that you had with DHL where they had emailed you with the following message: “As discussed over phone, please provide invoice with value of sl no 4th items to file BOE under duty.
9) You responded back to them the same day indicating that you had signed the document and returned it to DHL.
10) You advised us on the 28th July with the following: I had ordered the items worth RS. 475$, unfortunately the shipment is rejected by customs India. Now DHL express is asking for clarification letter in prescribed format from your side otherwise they will not return the order to you.
11) You attached a form ‘Adjudication letter’ asking us to fill this out and return. Please note this is not a clearance certificate for the Seller. Did you send us the correct form? However, Ishan this is where there has been some confusion. I have sent this form to DHL New Zealand and they have confirmed the form was for YOU. You need to fill this out as the Importer and agree to pay the duties and taxes. It is not our responsibility to pay your duties and taxes.
12) On the 29th July you have advised us “Contacted DHL India in this regard, as the fish oil is prohibited item they are returning the shipment and required clarification letter from your side regarding return of the product that Why the product is returned and you are again return or not. They will also contact you and I provided all the documents they asked for. Please provide the letter at earliest.” Again, Ishan the document you keep asking us to sign is for YOU the importer. It is important to note currently that we ship our fish oil to India on a regular basis to many customers. Fish Oil is not a restricted product. I recommend that you discuss this further with DHL India as clearly, they are giving you wrong information.
13) At the time of writing this, if DHL still think that the fish oil is a restricted product, they refuse to return this order to us and are wanting it destroyed. Therefore, you need to clear up with them about Fish Oil is not a restricted product. Once that is clarified you simply need to fill out the Adjudication letter and pay the duties and taxes owing to collect your order.
14) May I remind you that you have accepted the risks associated with this order and we have been honest and transparent with you about the risks shipping to India.

We continue to communicate with you and hope that this can be resolved soon for you but you need to contact DHL regarding the Fish Oil and pay the duties and taxes owing that you agreed to do when we advised you of the probability of being charged.
Kind regards
Tracey Thomson
International Customer Relations Manager

Thumbnail of user sf238
1 review
1 helpful vote
September 22nd, 2021
Verified purchase

I guess when your product is as good as it gets, you can treat your loyal customers disrespectfully. Yes, I will continue to buy their vitamins, but I do not support the company. I've bought my vitamins from xtend life for 10 years. No problem. I started a auto reorder and they mailed it to an ok'd address I haven't used in two years! Then, it wasn't addressed correctly. I've had to chase down the package through USPS all while I'm trying to get them to resend my order because I'm out of my vitamins. Tracking shows it's going back, but they still will charge me for my new order! They mislabeled the address, but are going to charge me for the mistake! I hope they receive it - $350 worth of vitamins. Very disappointed.

Tip for consumers:
Be cautious if you need customer service. I won’t ever purchase a large amount at one again. $350 could be down the drain!

Products used:
I’ve used the multi vitamins, CX8, grape seed, even some of the skin products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user traceyt12
Tracey T. – Xtendlife Rep

Hi Sherri

I have investigated this to see what has happened. Please let me explain. I have bullet pointed my findings for ease of reading.

• On the 14th of July 2021, you logged into your Loyalty Program account and changed your program from Flexi-ship to Autoship to take advantage of the extra discount offered. You set your next order date to the 31st of August 2021. Unfortunately, you did not update your postal address to reflect your new address
• Your order shipped on the scheduled date of 31st August to your old address.
• Previously, when you were in the Flexi-ship program you normally did not order through this method and placed orders through the checkout where you input your new address each time you ordered.
• It is important to understand that placing an order through our website and adding a different address does not populate the different address back into your Loyalty Program. This must be done separately.
• I have read through all the correspondence that you have had with our Customer Relations Representative and to be perfectly honest she has done all she could to help you. I am a stickler for excellence in customer service and I would be perfectly honest with you if the service you received was sub-standard.
• When the order is returned to us, you will receive a refund. I have heard that USPS are not sending out items from the USA to other countries worldwide at this time; due to being under pressure dealing with inbound mail. You may wish to contact USPS and query this further?

I hope this clarifies the situation for you Sherri and I will contact you as soon as your order is returned to us.

Kind regards
Tracey Thomson
International Customer Relations Manager

Thumbnail of user tatyanab
1 review
31 helpful votes
October 1st, 2013

Seriously, it's so hard to do research on the xtend life vitamins. Seriously, do not pay others to market your stuff under the cloak of "unbiased marketing". The only people you are fooling are yourselves. I was interested in it, until I nearly vomited from all the fake marketing, fake profiles of people touting the benefits, etc. Disgusting.

Thumbnail of user jamesl642
1 review
4 helpful votes
July 29th, 2018

I discovered Xtend life products 3 years ago and have to say they are the only vitamins I can take on a empty stomach without feeling sick or burping them up. Besides all the energy, alertness and sense of well being I experience I don't go a day without the mens premium, Kiwi cleanse, omega 3, bone support and joint support. It's like eating food thats good for me. I run a 10 to 12 hour day and am able to keep pace and pass my 40 year old coworker. They help me to rest and sleep well and jump out of bed in the morning ready for a new day. Talked with customer service a few times and i have to say they are the friendliest people to buy my supplements from. Experience it for yourself, it's the best teacher. James, NJ USA

Thumbnail of user mariamh7
1 review
0 helpful votes
August 27th, 2019

I had an issue regarding my order, and actually I was so surprised with the efficiency and honesty the company showed through their c. S. dept.
I deffinetaly recommend dealing with such a reputable company who they really care about their customers reviews&feed back

Thumbnail of user brandonr283
1 review
0 helpful votes
September 26th, 2019

Their customer service is so good and communication is prompt most times and you get what you pay for

Thumbnail of user kathys163
1 review
3 helpful votes
April 29th, 2017

Love all X-tend life supplements and skincare products. My family's been taking their supplements for 7 years now and we're so glad and thankful for the company able to produce the best supplements in the world! GOD bless you Xtend-life team/ staffs! Kathy/Taiwan

Thumbnail of user traceyt12
Tracey T. – Xtendlife Rep

Hi Kathy

How lovely to hear from you. Thank you for the great feedback. We are very proud to continue to provide our customers all around the world, with top quality products and service.

We are thrilled to have you as a loyal customer.

Kind regards

Tracey Thomson
International Customer Relations Manager

Thumbnail of user sandyl124
1 review
5 helpful votes
March 13th, 2019

I was recommended these by a friend, it was so stressful the delivery service they was constantly sending me messages saying they had tried to deliver but I was never in. This went on for weeks and weeks and weeks. I was constantly sending emails, which took them as long to reply. With no resolution. And to be honest I have not had any great results in the 2 weeks supply as I didn't realise they only ate a two week supply as you take 7 tablets a day. Which I find a bit tough. My friend found a stockist in the uk to use but I have found another product that I will try..

Thumbnail of user traceyt12
Tracey T. – Xtendlife Rep

Hi Sandy

I have looked through the thread of correspondence and for ease of reading I have bullet pointed the following:

• Your order was packed and shipped from our premises in Christchurch, New Zealand on the 24th January 2019.
• You reached out to us by email on the 2nd February 2019 (Saturday) enquiring where your order was.
• We responded on the 4th February 2019 (Monday – as we do not work Saturday-Sunday) advising that it had been 7 business days since your order w as shipped. Delivery times can be as short as 5 business days to 12 business days.
• You contacted us again by email on the 7th February letting us know that Hermes, the service provider had advised you that they had attempted to deliver your product at 12.05. (We are confused by this as the Hermes website shows that they attempted delivery at 12.05am which seems odd.)
• We sent an email by return on the 8th February, providing information to you about Hermes delivery policies and number of attempts. We are reliant on receiving this information via New Zealand Post.
• You responded on the 8th February advising that they had not left a calling card.
• We emailed back on the 8th February sending you a link where you could have the order sent to another address if possible. Your order was originally being sent to a Public house and the hours of operation were 12.00pm to 10.00pm. We advised you at this time that New Zealand Post were in contact with Hermes to determine why the order was still not delivered.
• You responded again on the 8th advising that there had been no attempt at delivery during your opening hours.
• You came back to us again on the 9th February (Saturday) and let us know that they had advised that they had attempted delivery again when the Pub was open but nothing had been received.
• During this time we are in constant contact with our Account Manager from New Zealand Post. She advised she would come back to us once she had a response from Hermes.
• We received a response from NZ Post on the 12th and we emailed you to advise that NZ Post said that Hermes had relabelled your order with a new address. (We were confused by this as we had not provided a new address – after further investigation our Account Manager advised that she had provided us with the wrong information).
• You responded on the 12th February advising that you had not provided a different address. (Which we of course, knew was the case).
• We responded back apologising for the confusion by the incorrect information provided to us from New Zealand Post.
• You emailed us on the 14th February and advised us you were on holiday and to provide you with a refund.
• We continued to investigate where your order was and non-delivery while you were on holiday.
• We responded on the 25th February, and advised that our Account Manager had come back to us and advised that the order was delivered and signed for (by someone else as you were on holiday) on the 14th February.
• You came back to us on the 2nd March confirming that the order had been delivered. You gave us feedback in respect to your experience and it was obvious that you were disappointed.
• Our Team Leader responded on the 13th March acknowledging your email and explaining why we use Hermes.
I wholeheartedly agree with you that you should have received an acknowledgement to your final email immediately and I am disappointed that our Team Leader did not do this. I apologise for this.
As for the rest of the communication thread, we have certainly been extremely prompt in addressing and answering your emails. Pleases remember Sandy that we are reliant on information being forwarded to us from New Zealand Post, coupled with the fact that we are on different sides of the world and time zones; I believe that NZ Post did well getting the information from Hermes in quite a quick time.
We have been using Hermes for our UK customers since the middle of December 2018. We have sent thousands of orders to the UK and this is the only problem we have encountered with delivery issues. All other customers have received their orders promptly and without incident.
As for the product you purchased; Total Balance Women’s Premium. This is a complete nutrient system and contain 98 separate ingredients; hence the need for taking 7 tablets per day. This is mentioned on the product page under ‘Directions’. If you are not wanting to take 7 per day; I would recommend our Total Balance Women’s Standard at 4 tablets per day. One bottle provides you with a one month’s supply.
I apologise for the frustration that you have experienced by the problems with delivery. I am sure you can appreciate; the actual delivery by Hermes is out of our control but I believe we did everything we could to resolve this as quickly as possible.
I hope this clarifies and addresses your concerns.
Kind regards
Tracey Thomson
International Customer Relations Manager

Thumbnail of user azrins
1 review
15 helpful votes
August 23rd, 2018

I started taking Xtendlife Total Balance (Men) about 2 months ago (NOTE: I took the normal one, not the PREMIUM one). Just yesterday I did a blood test and my GP found out that my liver has been damaged!

After further investigation, we confirmed that it was due to Xtendlife Multivitamins. I confirmed this because I did a blood test prior and there were no liver problems. Now with the liver damage, the only diet I changed was taking Xtendlife Total Balance.

The source of Wholefoods/Herbs used to create the Multivitamin may have heavy pesticide contaminants which cause liver damage. Also take note that the product has not stated the use organic ingredients, hence it may contain dangerous pesticide contaminants.

I immediately stopped all Xtendlife products. If they can't quality control one product, don't expect the same for other products.

Thumbnail of user traceyt12
Tracey T. – Xtendlife Rep

Hi Azrin

Sheela has passed on your concerns about our Total Balance Men’s product. We are concerned that you have been diagnosed with a liver problem, and we hope that this comes right for you very quickly.

We take all complaints very seriously, and as a GMP compliant manufacturer, all adverse events are carefully analysed and recorded.

Xtend-Life has sold our flagship range of Total Balance products to a huge number of customers all over the world for the last 18 years. We can confirm that we have never had any instance of liver damage as a result of any version or generation of any of these products.

Our Total Balance Men’s product is a comprehensive product that contains a wide range of high value ingredients, including herbals, vitamins, minerals, amino acids, enzymes, carotenoids, and other specialty nutrients.

We carefully qualify every ingredient from every supplier, and we do all of the testing that is needed to have full confidence in the materials that we use. We have a very stable and trusted range of ingredient suppliers.

It is important to also understand that the 4 tablets per day include about 4.400mg or 4.4 grams per day of ingredients. The herbal ingredients included in this are highly refined and concentrated and they are supplied by a range of highly trusted manufacturers who produce to very high standards.

As consumers we should all be concerned about the environmental contaminants that we are exposed to. However, we are all exposed every day to these contaminants in the food that we eat. Whenever we purchase produce from a grocer, we are eating food that is directly sprayed with pesticides and which also absorb pesticides through the root system. This can be very variable, but any time we consume a carrot, lettuce, potato or other vegetable or fruit we are likely to be exposed to vastly greater pesticide residues than could ever happen with a product like Total Balance.

Please send through any relevant information that you can to help us understand what has happened so that we can document this issue properly. I have sent this response directly to you, so please provide your information through the email you will receive.

We understand that you are concerned about your test results and we hope that this is only a very short-term issue.

Kind regards

Tracey Thomson
International Customer Relations Manager
Xtend-Life Natural Products

Thumbnail of user garyl114
1 review
5 helpful votes
May 27th, 2017

For at least ten years prior to my extend life discovery I had really began to feel that slowing down affect of an ageing man in the throws of midlife - tired and lethargic with that general not quiet right feeling. Though I had for many years tried many different supplements there was nothing that gave me that feeling of general good health and energy- at best there was a short period of high energy then nothing, sort of like a sugar hit if you know what I mean. Taking extendlife has without a doubt reset my life and it is quiet frankly like regaining years again. I have never before reviewed anything and can tell you I am just an average bloke giving a genuine review and am only doing so because of the profound affect this has had, and it is with this that I can genuinely tell you to get on it or at least try it for yourself you wont be disappointed.

Thumbnail of user traceyt12
Tracey T. – Xtendlife Rep

Hi Gary

We are absolutely thrilled that you are loving Xtend Life products and for taking the time to place this review.

We would love to know which products you are taking?

Thank you for your loyalty to Xtend Life - we hope to be of service to you for many, many years to come.

Kind regards

Tracey Thomson
International Customer Relations Manager

Thumbnail of user chrisj45
1 review
8 helpful votes
October 7th, 2013

This jabber website is interesting. Ive been using xtend life total balance men for a two years now. I dont really know how to monitor results ey, all i can say is ive been sick less. I wonder if xtend lifes claims are legit tho? Since they do their own studies from what everybody else has been saying.

Thumbnail of user michaelt194
1 review
0 helpful votes
February 16th, 2017

How can I win a years supply of Zupafood you sent me an email I entered and never heard back I have been a loyal customer for over a year now
Michael Topolovich of Calgary, Canada

Thumbnail of user traceyt12
Tracey T. – Xtendlife Rep

Hi Michael

Thank you for your comments.

The three winners from last week have been contacted. But you can now enter again and as many times as you like. Just go to our Facebook page and get creative.

Good luck.

Kind regards

Tracey Thomson
International Customer Relations Manager

Thumbnail of user richardr92
1 review
9 helpful votes
November 17th, 2015

I been a customer since 2013 and contacted them three times and only got one response.
I am missing my delivery and they don't want to resend as they guarantee they will according to their website.

So I am writing my complaint here as they don't reply om my emails asking for them to send a new shipment.

Thank you

Richard

Thumbnail of user traceyt12
Tracey T. – Xtendlife Rep

Hi Richard

I have looked at your account and can confirm that we have corresponded to both your emails on the 16th November 2015 and the 18th November 2015. Please note, your two emails have been sent from two separate email addresses and we have corresponded accordingly.

On the 18th of November 2015 we sent you a replacement order. Have you received the replacement order Richard. Also, New Zealand Post will be sending you a declaration asking your to sign that you either did or did not receive the original order also.

It is our policy to check the postal address, irrespective of how many times a customer has ordered. You would be surprised how often customers have moved and have forgot to change addresses.

I note we have not heard from you since our last correspondence on the 18th November 2015 so we are assuming that your order has arrived Richard?

I would appreciate if you could let us know if this is the case.

Xtend Life stand by their replacement policy, in the rare event an order goes missing in transit. I am sure you can appreciate that once it leaves our premises it is then beyond our control and in the hands of postal systems worldwide.

More often than not the delays in delivery times come from the destination countries Customs Department and the United Kingdom are very vigilant on inspection of most articles.

In summary, I refute your comment that Xtend Life is "not to be trusted"., we pride ourselves on transparency and honesty within every aspect of our business.

I look forward to your response Richard.

Kind regards
Tracey Thomson
International Customer Relations Manager
Xtend Life Natural Products Ltd

Thumbnail of user sams11
1 review
23 helpful votes
April 5th, 2011

Have to agree with the previous post that it's VERY annoying, if not disturbing, to see a company that at first look seems perfectly legit, going to such lengths to monopolize the entire internet for their benefit. I use their products and have had nothing but positive experiences with the company as such, yet, as with all supplements it is very difficult to determine their efficacy and the fact that X-Tend tries so hard to completely control any unbiased reviews of their company worries me very much. What have they got to hide?

Thumbnail of user starg2
1 review
10 helpful votes
March 12th, 2015

Hi
I have been using their Omega 3 QH ultra since the last 2 years and am loving it. My skin texture and appreance has changed drastically and all my friends have been asking me about my skin regime. My mum who was diagnosed with Rheumatoid arthritis started taking the NOT JUST JOINTS 2 years ago and experienced an immense improvement. I would highly recommend their products.

Thumbnail of user anthonyg20
12 reviews
38 helpful votes
September 23rd, 2013

These people are crooked. I placed an order at the same time that I called them and emailed them that I needed to have the order shipped by courier. When they finally called me several hours later they told me that they do not offer courier service to the USA (even though the website says that they do offer courier service on request). So I told them to cancel the order. The customer service person said ok they would cancel but they need my credit card info? This made me very suspicious as I paid them with a credit card. The CS person was very rude to me. I got home to find that immediately after the phone call they went ahead and processed the order and shipped it to me! Do not deal with this company as all the research on their products was done or sponsored by them!

Thumbnail of user tomb13
1 review
20 helpful votes
January 25th, 2011

When I need to go four pages deep into Google results to come to a site that isn't a turnkey/clone of the site I'm trying to get information about, I see snake-oil salespeople. The first 33 Google results were sites that tout this product glowingly, and with exactly the same presentation---often the exact same layout, and sometimes the exact same page with different meta-tags. All are owned by the same two or three companies.

In other words, xtendlife is using marketing techniques that will effectively filter out sites with opposing or neutral views. If their product is as good as they claim, why do they need to do this?

If you want to unbiased reviews, it helps to go to forums that don't deal specifically with one product and look for reviews by people who have more than 1 or 2 posts. I haven't found many glowing reviews of this company on unbiased forums.

If the company's products are so world-renowned, they shouldn't need to resort to this kind of marketing. The only reason they get a "Meh" from me is becuase it's possible that their products are okay. I wouldn't want to spend my money to find out, though.

Thumbnail of user bobbyk
83 reviews
373 helpful votes
December 11th, 2010

Not a bad site and it does appear they will actually ship you the products. I am giving it a Meh rating because of the lack of any real published medical study in a journal attached to this product. I "love" how the chairman posts his own hormone levels as a testamonial of the product. Still I'm all about fish oil, I just buy it from costco :)

Thumbnail of user erinm20
1 review
12 helpful votes
July 1st, 2013

I am just trying to research the product and the pop-ups and monopolized searches are a complete no-way! This has been the only site in about an hour and half that has any neutrality with this product-line. DONE.

Thanks -e

Thumbnail of user darinj
1 review
8 helpful votes
December 27th, 2013

I can tell you that my results with the product is that I have tried other Fish Oil products and I can tell the difference between their Fish Oil and others that are second grade product. I have more focus when using their fish oil hands down.

Thumbnail of user kevinb7
36 reviews
206 helpful votes
December 11th, 2010

Hi welcome to my latest review, today we're looking at a company called xtend-life.com. The offer an anti ageing skin care line, now I think it's fair to say we've heard it all and frankly a little tired of products promising the world and delivering nothing more than whats known as the placebo effect. Do these products fall into that category? Yes as in they do claim to have the answer to wrinkles, age spots, inflammation, lines circles and bags around the eyes. Do the products live up to it's promise? Thats what we're going to find out.

Before we go further, the site it's self is decent user friendly and thorough which i found helpful. Is the site transparent? Yes everything you want to know about them and their products are there for consumers to really get an overall idea of what there about? Their methodology, ingredients and ultimately why we should be using their products, it even shows you lab results. Preliminary things like this.

They offer products for men and woman. I'd just like to say going of subject for a bit that if your under 23 and you use anti ageing skin care products your going to be disappointed simply because you have no business using them your 23 making your review irrelevant, a person in their 30's is a more suitable candidate agree? The same goes for supplements and going back to the placebo effect well if a product preforms one day and not the next you probably don't need it as the body has a sufficient supply and therefore your problem may lie elsewhere, deficiency in some other area, Well thats my opinion on the matter. I'd also like to add that age is inevitable and all products are most likely to only have a subtle effect on your skin or problem area.

I wrote to extend-life explaining that as part of my research for an article on anti ageing skin care products It's paramount that i sample 2 of their most recommended products. The replied offering 2 of their most recommended products thanking me for my enquiry and asking for a delivery address. I'm excited to say the least. Stay tuned in the coming weeks to see how their products rate on a scale of? They work? Or don't work, it's as simple as that. Thanks for reading.

Rains.
(apologies for any typos)

Thumbnail of user garyb97
2 reviews
5 helpful votes
May 10th, 2015

Louisville Kentucky
Some background: My wife has Lupus. After numerous different Dr's we were referred to a Dr that specializes in natural hormone replacement. Surprisingly, the natural hormone replace keeps the lupus systems in check for my wife. She was so excited by the results that she wanted me to do the same.

When you visit our Dr you get a full hour with him, he reviews your body chemistry, from the blood work and will discuss dietary changes to try to avoid drugs to counter any imbalances.

When taking the supplements from Xtend Life they do change my body chemistry as the Dr. expects. So I would have to say that they have a high efficacy on the supplements I take.

I take:
Ultra fish oil
Neuro- Recall (can't see this result in blood work, but he said it was an OK supplement based on the ingredients.)

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With over 18 years of experience, Xtend-Life Natural Products combine nature with science to produce effective natural supplements, skincare and superfood.

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Thumbnail of user traceyt12
Tracey T.
Typically responds within 2 hours

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