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X-Cart has a rating of 2.25 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. X-Cart ranks 115th among Ecommerce Tools sites.
I love xcart, their site is good, their products are high quality and the customer support is average to better, it is based in India or Russia (i think). If your used to MVC setups, its easy to get into the guts of the software, however it is based heavily on Smarty which is the only downside.
Mis-Marketed Product & NOT a good solution for a marketplace When trying to select a marketplace platform, I researched a lot of what is out there. I went with X-Cart because of how they market their product for a "Multi-Vendor" platform solution. After signing up, paying thousands of dollars, we found out the the basic functionalities of any marketplace were simply not there and that it would take thousnaads of dollars for custom development to make it work like a true C2C and P2P marketplace does and should. They even use marketing copy right on their website like this. "We've designed X-Cart Multi-Vendor eCommerce solution to help online merchants easily open an online store where multiple vendors sell their products, services, rentals and electronic goods through a single storefront, whether it be a small online mall or a huge marketplace like eBay or Amazon." This is simply not true or very well written to make users like myself feel this would be a great out of the box solution. But it was not. We had to purchase over 200hrs of custom development. Sure there were features that are custom to our business, but basic functions either did not work or couldn't work. Their response was always, "Well that is the way the multi-vendor works with X-Cart." While the staff is very friendly, they choose to fight every battle with you as the customer, when at the beginning they said, "It is not about the money, but a partnership in getting you the product you need to succeed in your business." After they get you in they require and make excuses. Again, we chose X-Cart after explaining what our goal was, with a specific existing website that we were modeling and it simply did not meet even half our expectations.
Mis-Marketed Product & NOT a good solution for a marketplace
When trying to select a marketplace platform, I researched a lot of what is out there. I went with X-Cart because of how they market their product for a "Multi-Vendor" platform solution. After signing up, paying thousands of dollars, we found out the the basic functionalities of any marketplace were simply not there and that it would take thousnaads of dollars for custom development to make it work like a true C2C and P2P marketplace does and should. They even use marketing copy right on their website like this.
"We've designed X-Cart Multi-Vendor eCommerce solution to help online merchants easily open an online store where multiple vendors sell their products, services, rentals and electronic goods through a single storefront, whether it be a small online mall or a huge marketplace like eBay or Amazon."
This is simply not true or very well written to make users like myself feel this would be a great out of the box solution. But it was not. We had to purchase over 200hrs of custom development. Sure there were features that are custom to our business, but basic functions either did not work or couldn't work. Their response was always, "Well that is the way the multi-vendor works with X-Cart."
While the staff is very friendly, they choose to fight every battle with you as the customer, when at the beginning they said, "It is not about the money, but a partnership in getting you the product you need to succeed in your business." After they get you in they require and make excuses.
Again, we chose X-Cart after explaining what our goal was, with a specific existing website that we were modeling and it simply did not meet even half our expectations.
Tip for consumers:
Don't use them. Look elsewhere.
Products used:
Multi-Vendor Ultimate
X-cart works fine until Qualiteam engineers begin repairing something, then many other things break and it is an almost neverending story.
I love xcart, their site is good, their products are high quality and the customer support is average to better, it is based in India or Russia (i think). If your used to MVC setups, its easy to get into the guts of the software, however it is based heavily on Smarty which is the only downside.
We had been running X-Cart for 3 years. Had to close our store because we had nothing but problems with X-Cart. Lots of integrity issues, Google said the Mobile Module has lots of issues such as the buttons being to closes to each other and gave it a very low ranking. X-Cart Tech Department told us to stop using the Refine Filters and Infinite Scroll Modules as they have issues. I highly suggest you don't invest a dime in X-Cart software. We had full Tech Support and they could not fix the issues. Some issues they said were not covered by Tech Support and wanted us to pay a ton of money to fix them. X-Cart Techs will blame 3/4 of the issues on your server host and try to get you to switch to their hosting. In most cases you will turn in a Tech Support request and get an e-mail within the following couple days saying they need more info to work on the issue. It does not matter how detail you make your request. We had some support request handed to personal that were heading out of the office on vacation. Over all experience with X-Cart was a nightmare each day.
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