• Wondershare.net

Wondershare.net

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Overview

Wondershare.net has a rating of 1.08 stars from 60 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wondershare.net most frequently mention customer service, refund policy, and pdf element problems. Wondershare.net ranks 44th among Video Converter sites.

  • Service
    20
  • Value
    20
  • Shipping
    11
  • Returns
    18
  • Quality
    19
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
9
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They have a really bad customer service department.
How would you rate Wondershare.net?
Top Positive Review

“Tried them 3 times and was scared but worked well.”

keith c.
7/8/17

I am nervouse about putting my card on any product on the web. I tried wondershare pdf ediitor, iphone backup, and iphone recovery. ALL OF THEM WORK OUT AWESOME. I could not believe it. I have a shop locally and do repairs. Most of my customers are on budgets. As I look at these reviews and the company being ownded by a chinese family, I got nervous. But then reality set in. YOu get wha tyou pay for. I paid 50 dollars and with a 50 percent shot of recovery it worked. No one relaly understand when you erase data or corrupt a drive most likely you will not get files unless you do not put any information on that phone or drive then quickly recover. Most complaints on here seem average problems related to software intergration. Most likely it be best to have someone you know or IT assist in certain problems. I am a little nervous the company is from china, but that can be normal biases from media and propaganda. The software works is what matters and no other good support is out there.

Top Critical Review

“This is such a scam”

Ben K.
7/2/23

This is such a scam. The terms and conditions are not displayed on the purchase page. The product is rubbish and the refund policy is a joke. The customer service team will send you screen shots telling you that you agreed that aren't even the same pages that are on the website. They will refuse to acknowledge that you believed you were in a 7 day free trial and don't care that you're unhappy with the product. Just go get davinci resolve. The fancy AI plug-ins don't do what you hope they will and davinci resolve is better at everything else. Utter scammers with rubbish software. Avoid

Reviews (60)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (17)
Thumbnail of user trudie2
2 reviews
0 helpful votes
January 6th, 2023

I signed up for the 3 day trial and after downloading realised the product was not as advertised to what I required and tried to cancel my membership. I believe they intentionally ignored my 5 messages in this 3 day period then took $78 from my credit card on day 3. I finally got an email response saying too late to cancel and try this but their instructions took me to a page with no information about my subscription. I contacted PayPal and they immediately refunded my money without contacting Wondershare so I would say they are flagged as being dodgy.

Products used:
App

Service
Value
Shipping
Returns
Quality
Thumbnail of user hgoines86
1 review
0 helpful votes
September 26th, 2023

I tried the repair function one time and it mostly failed. Never used the terrible service ever again. I put a reminder to cancel the service after the year was up. The company randomly charged me for another year. Tried canceling and they repeatedly denied me. This is another ome of those scam services where they get you in the end with the subscription. This is also a Chinese company. Their branding may look like Microsoft, but it is not. I moght be out 42 bucks, but hopefully I save someone from ever trying this. Don't get desperate. Find a reputable American company. These companies live through people subscribing and forcing them to pay. Don't nale the mistake I made dealing with this terrible Chinese company and I'm in the United States. I dropped the ball on that one. I wish I checked sitejabber last year on them.

Tip for consumers:
Terrible Chinese company that leaches off of subscriptions that arent used and dont get canceled several days before the annual year. Stay for away from Wondershare.

Products used:
Repair function did not work properly.

Service
Value
Returns
Quality
Thumbnail of user nathanh709
1 review
0 helpful votes
January 7th, 2023

Used the recoverit software after accidentally deleting files just a few minutes before - and the files were recovered, but were all blank (nothing in them). These files had been deleted no longer than enough time for me to find a software and recover them. Then I requested a $70 refund and now they want copies of the blank files. I plan on disputing the charge and continuing to write reviews on their software and customer service since I'm not being offered a refund easily.

Tip for consumers:
Just don't use this software and when you find out it doesn't work, don't send them the recovered files because they will blame it on you instead of their software. Their software DOES NOT WORK - I deleted files accidentally and then immediately tried to recover them, all were completely empty but were the right size.

Products used:
Recoverit

Service
Value
Returns
Quality
Thumbnail of user richardh3574
1 review
0 helpful votes
February 22nd, 2023
Verified purchase

Where to start. Lost around 2000 files to lost.dir. Here comes wondershare to save the day. Download. Oh ya forgot to tell you its not free but hey we found your files. Deceptive but okay I need the files. Oh ya about that payment thats just to find the files its another fee to "restore" them. FU really. I reluctantly pay. Two days of searching for the files to say they found. Another day restoring the 4000 files they said they found. After all that I got exactly 11 files back. Zero customer support. I uninstalled and canceled via credit card company.

Tip for consumers:
Dont

Service
Value
Quality
Thumbnail of user denises1215
1 review
1 helpful vote
February 2nd, 2022

Wondershare PDF Element took over a Word document I had spent hours working on. The Word document was just gone, replaced by a pdf doc that I had open. Spent 4 hours trying to retrieve the Word document with no success and finally had to spend 4 hours to recreate it. I was scared it would happen again so I deleted the program from my computer. When I finally reached someone in customer service they said they can't help me because I don't have proof of what happened, and refused to provide a refund without that proof. I am deeply disappointed in this product.

Thumbnail of user kurtism30
1 review
3 helpful votes
March 14th, 2022

I purchased this software with a lifetime ownership, two weeks later they forced updated it then locked me out until I pay for it again! All of their methods of contacting support don't work! These people are liars and thieves! I am so pissed at these people! I've tried everything to contact them but nothing works they don't have email, they don't answer Facebook or Twitter! Their messaging form does not work! I even sat on hold for hours on the phone but there's never a human to help! Stay as far away from these thieves as you can you will absolutely be cheated and then have zero recourse!

Tip for consumers:
DO NOT GIVE Wondershare Filmora your money they will steal it and then lockup the software so you can't use it!

Products used:
Filmora but only for two weeks on a lifetime purchase because they force updated, locked me out then demanded I pay for it again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user alfonsog31
1 review
2 helpful votes
February 1st, 2020

The program seemed to work but after reaching the white screen of the Apple Logo (indicading that the update was succesuful) it did not advanced any further. Now my phone wont even turn on. Not even display the logo of the battery charging which used to happen before. Now I do not know how will I fix my phone nor how much more will it cost to do so. I have been trying to reach tech support from wondershare but none of the have replied. I am asking for a refund for a month now and still no sign of wondershare whatsoever as if they did not care at all. The only thing I recognize of this program is that it was an easy download, but of course... charging 59$ it sure will be.

Thumbnail of user johnh7989
1 review
0 helpful votes
December 24th, 2022
Verified purchase

I tried using this program to download a facebook event I created and save it as an MP4. I bought the lifetime version and the program was not able to do this simple task. I tried to contact them by phone and chat on a Saturday as I needed to acieve the conversion that day and there was nobody available to assist. I ended up using a different free program that worked great. I asked for a refund the same day and they refused to give one. Total scam.

Service
Value
Thumbnail of user joed1520
1 review
0 helpful votes
December 24th, 2022

1 day after the subscription "auto-renewed" I asked for a refund and was refused. Auto-renew should be illegal. Don't trust this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mattl526
1 review
0 helpful votes
December 31st, 2022
Verified purchase

If I could give lower than 1 star I would, I got this product thinking I could retrieve some files, I searched over fifty thousand files and photos and the specific ones I am looking for are no where to be found, all I am asking for is a simple refund because the product isn't working for me and all I keep getting I'm return is tech support, I don't need the tech support, the program isn't finding what I am looking for I've tried all the suggested methods, I want a refund, please stay clear of this there are many other options out there

Tip for consumers:
Stay away

Products used:
File recovery software

Thumbnail of user katherinef462
1 review
0 helpful votes
December 24th, 2022
Verified purchase

For the past year that I have been paying my subscription I have not recovered any single video data that i lost. They also automatically renewed my subscription with more than what was indicated in my plan. Waste of money.

Tip for consumers:
Do not purchase

Products used:
A free data recovery software

Service
Value
Returns
Quality
Thumbnail of user bryanh464
1 review
0 helpful votes
December 20th, 2021
Verified purchase

I had a lifetime license for iSkysoft video converter.
Apparently Wondershare took over iSkysoft.
Then they reduced the capabilities of iSkysoft video converter and forced an upgrade to iSkysoft video converter. It no longer downloads from youtube. Then they want you to purchase the Wondershare replacement product. I recommend to AVOID this company and their products.

Thumbnail of user derrekh1
1 review
2 helpful votes
February 22nd, 2021

I paid $70 for their recovery and repair products and was not able to repair any of the videos recovered from an old thumb drive. I had similar results using free products online. Don't waste your money.

Thumbnail of user mayam110
1 review
0 helpful votes
September 14th, 2021
Verified purchase

Ordered Wondershare Recoverit. Was not able to recover any of the files it said it could in the free trial. The customer service that was promised is non-existent. I cancelled it right after buying even though I have a year subscription because it's so useless. I don't want the software on my computer.

Service
Value
Returns
Quality
Thumbnail of user jamesl3851
1 review
0 helpful votes
December 29th, 2022

I bought the yearly plan and used it for 2 days and wanted to get a refund because they did not have the gadgets I needed to make my type of videos. Needless to say they did not refund me. I spent $50 just to use it for 2 days.

Tip for consumers:
Don’t use it. They make you buy premium in order to make the videos and the. They don’t have any gadget to use and they won’t refund you

Products used:
Video editor

Service
Value
Shipping
Returns
Quality
Thumbnail of user benk733
1 review
0 helpful votes
July 2nd, 2023

This is such a scam.

The terms and conditions are not displayed on the purchase page.

The product is rubbish and the refund policy is a joke. The customer service team will send you screen shots telling you that you agreed that aren't even the same pages that are on the website. They will refuse to acknowledge that you believed you were in a 7 day free trial and don't care that you're unhappy with the product.

Just go get davinci resolve. The fancy AI plug-ins don't do what you hope they will and davinci resolve is better at everything else.

Utter scammers with rubbish software. Avoid

Products used:
Filmora + effects

Service
Value
Shipping
Returns
Quality
Thumbnail of user benjaminx14
1 review
0 helpful votes
January 20th, 2022
Verified purchase

The wondershare screen unlock product for android is garbage. Do not waste your money. Does not work

Tip for consumers:
Do not buy dr. fone from Wondershare

Service
Value
Returns
Quality
Thumbnail of user pattyk108
1 review
0 helpful votes
July 21st, 2021

I paid for a subscription last year and it was cut off after 11 months. No reply from customer service. Time to search for an honest reliable company,

Tip for consumers:
DO NOT PURCHASE ANYTHING FROM WONDERSHARE. There are plenty of reviews of warning; unfortunately I didn't see them before purchasing.

Products used:
I purchased Uniconverter

Service
Value
Returns
Quality
Thumbnail of user zarinas8
1 review
0 helpful votes
October 29th, 2022

This company refund policy is violating customer rights! Be aware and do not buy anything for them!

I am pretty sure according to the law I have a right to get a refund of any goods and services within 14 days after purchase. Moreover information on their website about 7 days trial is confusing and turns out to be for another (not main product, but "add-ones"), which I do not why is there at all.

I haven't used any of Filimore services and applied for a refund within one hour after realizing I was charged the yearly subscription, without any trial period, and they declined it.

The refund policy, which their support team referring to is a scum and illegal!

I am also not satisfied with functions of Filimora application.

I've tried to download (export) 1 hour video and had to wait for 3+ hours, it is too long for such video, I've thought it because of "free" version and wanted to try how it would be with "full" version, but then I was charged a full amount without any chance to get a refund

Thumbnail of user mikea1723
1 review
1 helpful vote
January 10th, 2021

I downloaded and PAID $59.95 for the software. The scan found ******* files to recover but only one file was recovered. Ask for a refund and am being given a runaround like you wouldn't believe. This is an Offshore company I would recommend NOT doing business with them. I've been fighting with the for weeks with NO success. I guess they figure they got my money so screw you(me).

Tip for consumers:
Stay away from them.

Products used:
Recoverit.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christianr375
2 reviews
0 helpful votes
March 31st, 2023

They are unpresentable. They put an advertisement for a 7-day free trial of one of the functions right in the plans, but if you are not familiar with the program, you think that the 7 free days are for the plan. Then, when you pay through PayPal, it does not tell you that you are going to pay an amount, and that is mandatory, so you do not know that you are really paying for the plan. The minute I found out that they had charged me, I canceled the subscription and asked them to please give me a refund, and they say no, that their refund policy does not contemplate that situation, unfortunate. The first time something like this happened to me.

Products used:
computer program

Service
Value
Shipping
Returns
Quality
Thumbnail of user boydn6
1 review
0 helpful votes
August 19th, 2021

The worst PDF program I've ever used. It's glitchy, slow, unreliable and locks up! I stuck with them for several years but after their latest "Improved" Update that locks up upon exit and you have to use Ctl Alt Del to get out I was done with them. I gave them one last chance but when after 4 tries their "Support" couldn't fix it I was done. Wish I had jumped ship two years ago!

Tip for consumers:
Don’t buy

Products used:
Wondershare 8.0

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaycew5
1 review
0 helpful votes
May 17th, 2022

They will charge your for all these extra plug ins without your consent. Quick to take your money, slow to help assist and give a you a solid product.

Products used:
Wondershare Filma

Service
Value
Returns
Quality
Thumbnail of user matthews1882
1 review
0 helpful votes
January 17th, 2022

Wondershare will not refund money for products that don't work. Do not buy the data recovery software Recoverit. I will post far and wide every day until I get my refund.

Thumbnail of user albertc141
2 reviews
2 helpful votes
August 18th, 2020

I've had Wondershare a few years, Always terrible customer service. Many times glitches with using it, wasting many hours. Also tried overcharging me. I think a bunch of monkeys could give better customer service. So when people review Wonder and they say Disaster, Trash, Terrible I agree with them 100%

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About the business

Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert & edit videos, photos or PDF files, make photo slideshow etc.

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