- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Wolfgang's has a rating of 2.35 stars from 17 reviews, indicating that most customers are generally dissatisfied with their purchases. Wolfgang's ranks 38th among Memorabilia sites.
This company does not typically respond to reviews
Poster I ordered was shipped and I received it within a week. The condition was exactly as Wolfgang's had advertised it I will definitely use this company again in the future.
Received damaged $165.50 vintage Jethro Tull poster. Wolfgang's express policy on their packing slip is "we guarantee your order against damage that may occur during the shipping process." I promptly notified them of the damage and sent photos. Their ultimate response was that they would sell me another poster at 40% off. Extremely disappointed. I will never buy another poster from these people.
Received damaged $165.50 vintage Jethro Tull poster. Wolfgang's express policy on their packing slip is "we guarantee your order against damage that may occur during the shipping process." I promptly notified them of the damage and sent photos. Their ultimate response was that they would sell me another poster at 40% off. Extremely disappointed. I will never buy another poster from these people.
Poster I ordered was shipped and I received it within a week. The condition was exactly as Wolfgang's had advertised it I will definitely use this company again in the future.
This is excellent news!
Shipping posters is something that takes time to master. We still get nervous when shipping the last ones we will ever have. As you may know, most of the items we have cannot be replaced. They are a beloved piece of history, so when they are gone they are lost forever.
Thank you for sharing your experience!
Please don't hesitate to contact us with questions or concerns at custserv@wolfgangs.com or call us at (775) 386-6649.
Cheers!
Mariaha Lopez
Customer Service Director
wolfgangs.com
I bought an item from this business late last year (2021) and it was literally falling apart. This was NOT the item pictured in the image on the website. It took over a week for me to hear back from them and they did nothing for me. I am very disappointed and I would not buy from this business again nor would I recommend it. Seems very duplicitous.
Tip for consumers:
Buyer beware.
Hi Susan,
First, I would like to apologize for the frustration you experienced. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We normally have multiple quantities of items, so the chances of getting the one shown in the image are very unlikely.
Many do not know that we are a small company. Unfortunately, this puts a large amount of stress on our customer service department. We'd like the opportunity to resolve your concerns and earn your continued trust. We'd be grateful if you can provide us with additional details.
You are welcome to email us at custserv@wolfgangs.com or give us a call (775) 386-6649
Kind regards,
Mariaha Lopez
Customer Service Director
wolfgangs.com
Buyer beware. They offer mint items, but sent you items in very, very bad condition. Help line is a joke!
Tip for consumers:
BUYER BEWARE
Products used:
POSTER
Hi Michael,
We apologize for the frustration this must have caused you. Normally, we send condition updates if the condition is different from what is listed on our website, it appears we overlooked this on your order. I apologize for the negligence on our part.
Many do not know that we are a small company and during the holiday rush, it puts a tremendous amount of stress on our fulfillment department. We continuously work to tackle any difficulties and improve them as much as we can. Your feedback is important and helpful in making that successful.
Please don't hesitate to contact us at custserv@wolfgangs.com or give us a call (775) 386-6649.
In time, I hope that we are given the opportunity to offer you better services in the future.
Kind regards,
Mariaha Lopez
Customer Service Director
wolfgangs.com
Doesn't honer deals or promotions they advertise. Will raise the price of items in your cart. Be careful with this scandalous company.
Hi John,
We certainly apologize for any frustration.
We normally honor promotions that do not exceed 10 days. This is something that we would need more details on.
Given the time frame, we hope that you would visit our website again.
Kind regards,
Mariaha Lopez
Customer Service Director
wolfgangs.com
So Wolfgang had a sale on t-shirts. I saw a few I really liked and ordered them and more so-so shirts because they were a good deal. Paid for 15 items total. They sent me 10 items and none of the shirts that I really really wanted! So I contacted them and asked what happened. They made up the excuse that their system was old and only refreshed once a day. And the items were sold out. So why didnt they tell me they couldnt complete the order? (It might have changed my mind about the order completely.) So they decided to give me $25 credit. Okay I guess thats fine. So the sale continues and I need to use my credit and shirts are now down to$7 apiece. So I need to use the credit on something so I buy 3 shirts. They send me one shirt and my credit is now gone. I contact them again asking what happened and where was the rest of my credit? Well they re-issued my $25 credit (which was cool) but now they raised the price of shirts back to $32 apiece. (which means my credit cant even buy a single thing! BUT THE F**KING WORST PART IS NOW THE SHIRTS THEY WOULDNT SELL ME SAYING THEY WERE SOLD OUT ARE now AVAILABLE AGAIN SUDDENLY AT $32! GO F**K YOURSELVES LYING SCUMBAGS!
Products used:
Whatever bullsh*t they let me have NOT what I wanted!
Negative stars if possible! Purchased and paid for 15 items from Wolfgangs vault. They decided to send me ONLY 10 items without consulting me that I would NOT be receiving the rest of the items! WHAT $#*!S!
Shop elsewhere. Terrible experience on multiple orders. Customer service does not answer phone or email. Sent wrong items. Impossible to return exchange. Had to turn to credit card and paypal for remedy. An amateur operation that does not meet basic expectations of service.
I tried for the better part of 3 years to have Wolfgangs cancel my membership that they charged to my VISA monthly. Finally canceled my VISA card and suddenly they are talking to me. Their customer service sucks. Don't sign up!
I found a 14"x21 1/2" Kinks Taj Mahal poster on this website for $103.00. I put it in my cart that evening. The next morning when I tried to complete the order the price was now $153.00. I emailed them twice and left phone messages twice asking about the increase in price. I received no response to my inquiries. I ordered the poster anyway since I needed it for a Xmas present. ( wish I hadn't) I did get emails saying they received my order and another when it had been shipped but still no response to my previous inquiries.
When the poster arrived it appeared to be brand new and could have been printed yesterday and not in 1969 for the concert. I have no idea. No letter of authenticity, nothing. I could have gotten a new reproduction of the poster same size for $12.00 from other websites and not known the difference judging from appearance.
I considered returning it but from reading other reviews this is probably not a good idea.
From my experience I would say "buyer beware" if doing business with Wolfgang's..
Hi Jim,
This issue has many facets. So, we apologize for the frustration this has caused.
- It sounds like the sale had a deadline. In that case, it would change the price of any items you saved in your cart as well.
- Christmas time is our busiest time of year. Many people do not realize that we are a small company. It's easy to overwhelm our small customer service department in times of high column.
- The vast majority of our collection comes from the archives of Bill Graham Presents, which was carefully managed by BGP from 1966 until our acquisition, and is now managed and preserved by Wolfgang’s. Upon request, we offer Certificates of Provenance signed by the archivist.
Given the time frame, we hope that you would visit our website again.
Kind regards,
Mariaha Lopez
Customer Service Director
wolfgangs.com
There is no product I can see in any way. I have no idea what I was paying 2.99 a month for since 2013...
Hi Ryan,
We're sorry for the confusion. When you signed up for an Annual Membership you agreed to have that membership renew automatically. We informed you of this on the order confirmation page and in the receipt that was emailed to you.
Please don't hesitate to contact us at custserv@wolfgangs.com or call us at (775) 386-6649.
Kind regards,
Mariaha Lopez
Customer Service Director
wolfgangs.com
I ordered some great old allman brothers stuff from here. The shirt was awesome and came practically instantly. Also, i found a coupon code after i already made the purchase. I called and they applied it to the order, no problem.
Pretty seamless transaction here and the selection is just awesome. You can spend hours looking around the site. Great place.
This company fraudulently bills 3.99 a month on my credit card. I have tried to call them over and over. I leave messages, they never call back. This has been going on for over a year. They conveniently won't let you cancel your subscription on-line, you have to call them. However, they never answer their phone. Someone needs to take this company to court and have them closed down for fraud.
Amazing music, and great clothing and art shopping at good prices
The vault I'd vastly under staffed and that explains their incompetence Tim j
Berglund. Tim. *******@gmail. Com... *******833
Good free sessions to download, and music to listen online free
Bought a couple thousand dollafs worth of posters. Some not delivered. NO refund on those not delivered. Called them 25 plus times. Have never heard back. Worst customer service imaginable. Have they stolen my moeny?
Hi Jeffrey,
Please contact us. This was an obvious oversight on our end.
Many people do not understand that we are a small company and in the past, it was easy to overwhelm our small customer service department when sales were at their peak. That has now changed with the help of feedback from our customers.
We would like to make this up to you if given the chance. Please don't hesitate to contact us at custserv@wolfgangs.com or call us at (775) 386-6649.
Kind regards,
Mariaha Lopez
Customer Service Director
wolfgangs.com
Gain trust and grow your business with customer reviews.
Shop millions of Posters, Photographs, T-Shirts, Vinyl, Magazines and more spanning over 50 years. Free shipping and exclusive concert streaming for members.
Wolfgang's was created in 2003, initially from the archives of famed concert promoter Bill Graham (born Wolfgang Grajonca). The collection not only included all of the concert memorabilia from the Bay Area dating back to the 1960s, but also the master recordings of these shows. Since then, Wolfgang's has acquired dozens of memorabilia and audio/video archives, created new products exclusive to Wolfgang's, and consigned third parties' items - compiling what the Wall Street Journal called "The most important collection of rock memorabilia and recordings ever assembled in one business!"
Hi Kent,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
We'd be grateful if you could provide us with additional details.
While we'd love the opportunity to regain your trust. Please don't hesitate to contact us at custserv@wolfgangs.com or give us a call (775) 386-6649.
Kind regards,
Mariaha Lopez
Customer Service Director
wolfgangs.com