• Wish

Wish

Overview

Wish has a rating of 2.04 stars from 8,299 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 709th among Marketplace sites.

  • Service
    778
  • Value
    738
  • Shipping
    757
  • Returns
    648
  • Quality
    694

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 11.8%
Positive
4
Neutral
1
Negative
29
1044
See all photos

What reviewers want you to know

Positive highlights

  • Would be great if it also includes some higher end, more quality products on a cheaper price.
  • As I regularly buy many items from Wish, I would feel that I have a reasonable shopping experience with this company.

Critical highlights

  • Instead, Wish customer service helps the seller avoid any responsibility, and continues the sellers attempted fraud.
  • Ever since the coronavirus they push out delivery dates by ridiculous amounts of weeks.
How would you rate Wish?
Top Positive Review

“Wish was great”

Jordan A.
11/23/23

It was so magical; it really brought the 100 years of Disney back… and the SONGS were extraordinary! And they had a little cute gay character In there… SO ADORABLE! I highly recommend this movie!

Top Critical Review

“Most terrible website to ever purchase from”

Omobola A.
2/9/24

I am here just regretting purchasing anything on this website! It's been hell trying to get a return information or refund for an item that I am not satisfied with and doesn't work either. Sites like this should not be allowed to operate because they are just scamming people of their money. They don't even abide by their money back guarantee which is so ridiculous. But from this site at the detriment of your mental health.

Reviews (8,299)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (294) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user omobolaa
2 reviews
0 helpful votes
February 9th, 2024

I am here just regretting purchasing anything on this website! It's been hell trying to get a return information or refund for an item that I am not satisfied with and doesn't work either.
Sites like this should not be allowed to operate because they are just scamming people of their money. They don't even abide by their money back guarantee which is so ridiculous.
But from this site at the detriment of your mental health.

Tip for consumers:
Never buy from this site except you have a bottle of Tylenol to help with the headache they will cause you

Products used:
None! And for the record I wish there was an option to give them a negative rating. One start is review is way too much to compensate their fraud!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Omobola! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user elizabethv442
2 reviews
25 helpful votes
January 23rd, 2021

I ordered an item from Wish and paid for it that day. The item took over a month to arrive and was not as advertised or portrayed. It is complete junk. I contact wish the day after it arrived and asked to return it for a refund. They informed me that I hadn't ordered anything. If that is true, why did they email me when it was shipped and where is my money. This has gone on for weeks now. Don't bother with this pack of crooks.

Tip for consumers:
They don't stand behind what is sold. They can find your money but then apparently you fall off the face of the earth.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Elizabeth! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user veronicav269
1 review
2 helpful votes
August 16th, 2022
Verified purchase

I bought this bikini on Wish and it's AMAZING. The right colour, fits perfectly, and it's super comfy material. Exactly as described.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorig340
3 reviews
5 helpful votes
October 28th, 2020

Such a great resource for home improvised mascarade and for ordering really weird items no one would need in real life.

Thumbnail of user josephg2507
1 review
0 helpful votes
February 1st, 2024

It says delivered but got screwed again. I see you don't read anything that is sent.
Read my previous message.
I talked to fedex and it is coming to another town far away and FedEx said it's about a pound. And I know a gazebo weighs more than 1 lb. This has been my 6th different order that I ordered from wish. And never received 1 item

Do you ever deliver any items?

Check the tracking number on FedEx and you can see i got scammed again.
It's also coming to another person in a city 6 hrs away. It was supposed to be a greenhouse and the weight is 1 lb. And FedEx said it wasn't my name or address. Screwed again.

Tip for consumers:
I told them that tracking number was going somewhere else. Common science. 8'x10' polycarbonate greenhouse house weighs more than 3 lb.
I have 7 different items. They don't check the tracking number at all or read anything you send them.

Products used:
None, I ordered 7 different items at different times. And between $150.00 to $260.00.
Roughly spent $1400.00. and have not received an item.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Joseph. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user mahnazr
1 review
6 helpful votes
June 15th, 2020

I ordered 3 items on 18th of April and now we are in mid June and I still did not receive anything! Please be aware you can not refund as they play hide and seek with you so every time when i check the app they change the delivery schedule so I can not ask for refund and when i contact to support team they pass me to different section!
I lost my money and i think it is a fraud.
Do not use this crap APP.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Mahnaz. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user chrisk1776
1 review
0 helpful votes
May 12th, 2022

Saying a 50/50 chance your product will even arrive is being a bit generous. Also in general postage is extremely expensive. Pretty average for an online shop in this day and age.

Tip for consumers:
Safer I found on eBay

Products used:
A few different items, if at all.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Chris. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user benc1030
1 review
2 helpful votes
December 15th, 2021
Verified purchase

I like the products and they get delivered relatively quickly. The site keeps getting better, with better product choices. I like the free spins for discounts.

Tip for consumers:
The site is fun and there are lots of cool products. Read the reviews before buying.

Products used:
Shirts, stickers, pillowcase

Service
Value
Shipping
Returns
Quality
Thumbnail of user rossellac3
1 review
1 helpful vote
April 21st, 2021

Non comprate da questo sito. Oltre ad articoli scdenti, non c, e disponibilita' alcuna e il cambio merce te lo fanno pagare, nonostante il cambio nelle vendite on line debba essere gratuito perché garantito dalla tutela consumatori. Allucinante meglio tenersi articolo sbagliato e buttarlo nel pattume

Tip for consumers:
Invito a NON ACQUISTARE, sono truffatori

Products used:
Stivali...orribili

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Rossella. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Rossella. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user jennif12
1 review
15 helpful votes
August 5th, 2020

Received previously used hand sanitizer units. Disgusting! Will not let me return as they say they can't see the fault?! They've told me to use them and then show them they don't work. Ridiculous response. The back is transparent and I can clearly see there has been a liquid put inside. Never purchased from Wish before and will NEVER be again. SCAMMERS - STAY AWAY

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Jenni. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user bjv2
1 review
0 helpful votes
June 15th, 2020

I belive wish is a platform that launders money, you order items on their platform but they don't really have any commitment to deliver, 6 months later they want to refund your payment, there is also no way to correspond with a person

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user nancyc1190
1 review
8 helpful votes
January 7th, 2021

I have ordered from Wish on 3 separate occasions, the 1st time I was charged $60 more than advertised sale price, I canceled the order immediately and was able to get my money back right away. The second time I ordered a watch and a pair of earrings. Never received either item. When I contacted them they said it was past the 30 days, so to bad for me. So I Never received my items and they refused to refund me

Tip for consumers:
I don't recommend Wish to anyone, delivery time is ridiculous

Products used:
None

Thumbnail of user jordanalyse520
1 review
0 helpful votes
November 23rd, 2023

It was so magical; it really brought the 100 years of Disney back… and the SONGS were extraordinary! And they had a little cute gay character In there… SO ADORABLE! I highly recommend this movie!

Thumbnail of user davism53
1 review
11 helpful votes
April 22nd, 2020

Placed 2 orders, both transactions were immediately paid via my Visa. Received NO email from either vendor and have not received either item after a month. Called the 800 number "not currently offering phone support". Worst experience ever. Beware of this site, I'll never use it again. Terrible.

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Davis! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user georgev629
1 review
0 helpful votes
July 12th, 2022
Verified purchase

VIEWED products on Wish website
Paid via pay pal and the amount was paid to wish
No items were recorded on history on wish
Tracking number is not correct
It is scary to buy and you have no record on WISH site with purchases
And tracking is wrong
I think their systems do not work properly

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi George. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user bobm670
4 reviews
5 helpful votes
June 11th, 2020

When I ordered my stuff from wish.com it said I would have my product by June 16 now it's saying July second. People if your in a hurry for your products do not order from wish. Hopefully wish isn't a scam. If I knew it was going to take a month to get my product I would not have gone through wish.com. Tried to save 5.00 dollars going with wish. Not worth the wait. And yes they are coming from freaking China where this corona virus started from. Never again ordering through wish.com again.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Bob, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user emiee
1 review
16 helpful votes
August 6th, 2020

Even though they advertise a return policy, it is a lie. I rec'd 2 items that were the wrong size & tried to respond using their "system" (an email link that didn't work). There is no customer service PERIOD. So, just know that when you order something, you are stuck with it and you won't get your money back. I "WISH" I had seen these reviews before I ordered from them.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Emie. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user danl476
1 review
0 helpful votes
November 7th, 2020

No período do mês de Agosto, comprei uns intes na Wish, e entres esses intes um relógio digital, a minha insatisfação foi: que ao invés de chegar o relógio junto com a pulseira só me chegou o par de pulseira e o relógio que é bom nada.
Desde o dia 21 de outubro estou pedindo o reembolso porém até agr a equipe não atendeu aos meus pedidos diários, sem falar que ela coloca uma assistente virtual que só sabe falar as mesmas coisas todas as vezes que procurarmos saber sobre o produto ou sobre o reembolso, nossa que chato isso essa foi a segunda vez que compro nesse app, e assim que chegar o meu produto se é que vai chegar eu irei desisttalar esse app.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Dan. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user barbaraa1445
1 review
0 helpful votes
June 4th, 2022

Shipping costs are Way Too HIGH! Use to be a lot more reasonable. I can buy local cheaper now!

Thumbnail of user chrisp908
1 review
1 helpful vote
June 5th, 2020

Its true it is a unacceptable amount of time to wait for a delivery but you can contact customer services who once the delivery date is gone always give me a refund and has gone back into my bank account quite quickly.
They always say if it turns up you can keep it, this has happened on various occasions ive been refunded then two of three weeks later it has been delivered.
However ive noticed that they keep moving the delivery time so you cannot get a refund one item ive been waiting for three months now and the order has still not been processed as its sold out but it wasnt sold out when i ordered it so for theese reasons im only giving it a 3 out of 5

Thumbnail of user kris.smith5953
1 review
1 helpful vote
December 7th, 2023

After receiving a dress issing the back lining of a lace dress. I contacted customer service to return for a refund. I was told it didn't meet the criteria for a return( part of the dress is MISSING). I was then told there is no wish return center in my country (Canada) shocking. They have really gone down hill. Will absolutely advise NOT ordering anything from wish again. It's not worth trying to save a few bucks.

Tip for consumers:
Really disappointed in how bad the customer service is any more. Would definitely NOT recommend

Products used:
Womans lace dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Kristine. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user michaelm7351
2 reviews
5 helpful votes
July 14th, 2021

I ordered some clothes and they were way, way too small. I used the provided sizing chart too. I measured the items and all of them weren't even close to the stated sizes. I tried to get customer service to do something but all they would do is confirm the order and refer me to a page where you rate your purchase.
If you want to just throw your money away go ahead and place an order through WISH.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisap1216
1 review
71 helpful votes
November 12th, 2020

Do not recommend. Took ages to arrive. Terrible after sales support. I ordered a item in my normal size which didn't fit. They asked for photo evidence which was sent but they refused to do anything about it. Would offer a swap, a credit or refund - they just said "I understand this issue caused an inconvenience. The store has fulfilled your order correctly based on the variation you have chosen." Useless their customer as it doesn't fit! Don't be tempted to use them.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Lisa. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user stephenw768
2 reviews
21 helpful votes
July 13th, 2020

Absolutely disgraceful customer service. Not only was my order never delivered, it was never even registered. Despite handing them every conceivable detail regarding product and transaction information, a complete unwillingness to even acknowledge the issue came from them. If I could give less than one star on this review I would. Wish should be disgusted at their 'support' team and entire organisational approach.

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Stephen! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user jessicaw948
1 review
3 helpful votes
December 24th, 2020
Verified purchase

Buyers beware:
1. Yes, the items are very cheap so please expect cheap quality
2. Delivery takes a lifetime. Looking at the tracking history of items I've ordered, the trend is that product packing and international delivery takes a long time - more than 30 days. Interestingly enough, 30 days is the timeframe you MUST log a refund under their 'money-back guarantee' policy...

To be fair, I've ordered a total of 52 items from Wish. Some items are great although I have regretted a few purchases. I'm still waiting on 4 of those items to be delivered so that's a successful delivery rate of 92%. 2 of the 4 were ordered as early as April 11,2020 whilst the 4th item I'm waiting for was ordered on June 11,2020. One tracking info shows it's 'departed from EPC warehouse' whilst another shows 'Wishpost order generated' ie. No one has even packed my order so I don't even have a tracking ID for this item...

Today is Christmas Day 2020 so that's 8 months of waiting and I've missed their 30-day window. No need to contact their customer support because it's practically a bot (or multiple people copying and pasting a scripted response) who tells you repeatedly that they cannot offer a refund, even though I've repeatedly said I want them to connect me to their sellers, that I'm not asking for a refund and that I'm aware of their 30-day timeframe. Unlike other e-commerce sites like AliExpress, Wish doesn't allow you to directly contact sellers.

Bottom line - Please spend the amount that you're absolutely comfortable to lose if the products never arrive at your doorstep after 30-days.

Service
Value
Shipping
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Jessica! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

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Thumbnail of user jeffi8
Wish C.
Typically responds within 2 days

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