• WhitePages

WhitePages

Overview

WhitePages has a rating of 1.53 stars from 307 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WhitePages most frequently mention phone number, credit card, and customer service problems. WhitePages ranks 155th among People Search sites.

  • Service
    35
  • Value
    40
  • Shipping
    18
  • Returns
    21
  • Quality
    37

This company does not typically respond to reviews

Positive reviews (last 12 months): 18.2%
Positive
2
Neutral
0
Negative
9
4
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They have charged me $70.00 to look up 6 different phone numbers, and refused any reasonable reimbursement.
  • Or it tells you credit card is rejected, and so on.
How would you rate WhitePages?
Top Positive Review

“Have to take with a grain of salt”

chris c.
10/5/23

So, phone numbers, emails, these will all obviously be innacurate. Thats my experience. I did recently use this service to find a friend's address though. And it was correct! On the 1.99 trial! Friend had just moved there a few months back, so fairly recent information! My advice would be use this for addresses. Would suggest cross referencing with Zillow if needed.

Top Critical Review

“Whitepages”

Tara M.
1/25/24

When you are looking someone up through Whitepages.com, you have to click on all of the phone numbers to make sure that it is the right number for the person you are trying to look up, you get one deduction from your lookup count for every number you click, which can be a lot of bad numbers for one person. You also get a deduction for each person you click on after looking up an address, which you get a deduction for each address you look up as well. You go through your lookups fast.

Reviews (307)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (75) credit card (25)
Thumbnail of user taram701
1 review
1 helpful vote
January 25th, 2024

When you are looking someone up through Whitepages.com, you have to click on all of the phone numbers to make sure that it is the right number for the person you are trying to look up, you get one deduction from your lookup count for every number you click, which can be a lot of bad numbers for one person. You also get a deduction for each person you click on after looking up an address, which you get a deduction for each address you look up as well. You go through your lookups fast.

Thumbnail of user shellygoldengirl47
1 review
1 helpful vote
December 14th, 2023

This company (or whatever it is) took my money! I signed up for a five day trial for 1.00, then no info was available unless I paid 20 bucks. I immediately cancelled but they took 20 bucks anyway. SHAME.
IM REPORTING THEM TO REGULATORY AGENCIES.

Thumbnail of user ariesm7
1 review
0 helpful votes
June 21st, 2023

I was looking at the white pages yesterday and found myself with both old and current addresses the current address I request it to be removed a few years ago and it was the I looked myself up today and saw both my address and full name and I called the white pages premium number or what ever it was the guy was so nice and I told him. I wanted my address removed for personal reasons and he removed all my addresses and info I saved the number just in case I need to call them in the future I am so pleased at what he did he was such a sweetheart

Thumbnail of user gary23855
1 review
2 helpful votes
November 16th, 2023

I got charged to use this site but they got me no answers to where someone is now located. There is no customer service phone number to call this company at all, unlike Spokeo.com. Spokeo has a customer service phone number that you can access 24/7. I even got my money back from Spokeo.com because I could not get any info I needed, but I got a refund from Spokeo.com, which makes them an ethical company. Whitepages.com are absolute scumbags that will take your money and probably will keep charging me on a monthly basis, of which I will have to go to my bank to do a chargeback against them. But Spokeo is much more honest as far as that goes. I advise everyone not to waste any money by giving this company your debit or charge card. I am sorry I did!

Tip for consumers:
Whitepages.com is a total Scumbag company!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorna.pilates
1 review
4 helpful votes
July 29th, 2023

Looking for a childhood friend, I found him, his wife and son on WhitePages. Call the 4 phone numbers I received from WhitePages as their "current" numbers. Not one of them worked. I paid S19.99 for two of those searches and 4.99 for one and $1.10 for another and for what? Zilch. Will be reporting them to the FTC as an Internet scam.

Tip for consumers:
Go elsewhere. Please save your money.

Products used:
Tried to use all of the ones i purchased from WhitePages with no luck

Service
Value
Quality
Thumbnail of user ccolt1985
1 review
0 helpful votes
October 5th, 2023

So, phone numbers, emails, these will all obviously be innacurate. Thats my experience. I did recently use this service to find a friend's address though. And it was correct! On the 1.99 trial! Friend had just moved there a few months back, so fairly recent information! My advice would be use this for addresses. Would suggest cross referencing with Zillow if needed.

Tip for consumers:
Dont expect not to have to sift through older information to find the new.

Products used:
Address search

Service
Value
Quality
Thumbnail of user brickp3
1 review
1 helpful vote
May 16th, 2022

It was very easy to find my ex-wife's address now I send her creepy messages and dead animals. She has no idea it's me LOL

Products used:
Info

Service
Value
Shipping
Returns
Quality
Thumbnail of user tiedtm67
1 review
3 helpful votes
November 2nd, 2023

This company is a scam! Once they hook you, they will NOT cancel your subscription and provide a BOGUS gonna number to cancel or call for customer service (800)916)-7806. I signed up for the 5 day trial then requested immediate cancellation the same day. My trial period ends 11/7/2023. When I tried to cancel online I received notice that I would be billed again on 11/8/2023 and cancelled on 11/8/2023….after my trial period! DO SIGN UP! This company will be reported to BBB. After I wrote this review these ppl had the audacity to ask me to upload a pic of my proof of purchase "to boost my review's visibility."

Thumbnail of user ghost22pool
1 review
4 helpful votes
September 13th, 2023

My friends family has been stalked and harassed for false information on this site name Doris Thompson she is not related to anyone who knows Cindy Brown someone please correct this issue before someone gets hurt

Tip for consumers:
It has caused considerable damage to the family

Products used:
White pages

Value
Quality
Thumbnail of user margaretb1326
1 review
10 helpful votes
September 8th, 2021

It it stated for the one time price you can get access to everything property owning who's got his associates criminal the whole thing and yeah when you pay them the $10 they don't give you anything but his address which they give you prior to that. So unless you join them for regular monthly payments, you won't receive any pertinent information! So don't waste your money. Very dissatisfied should have checked this out prior to painting them. My bad

Thumbnail of user debh289
1 review
1 helpful vote
July 29th, 2022

I paid for the premium, only to find the phone #'s and addresses highlighted as 'new' are old, inaccurate information. When I first started using whitepages, it was helpful and for the most part, accurate. Not any more. And if you don't buy premium, everything is grayed out... it won't give you any information, like it did in the past. I search the same person frequently, because of an arrest warrant, an we have to keep on top of where she moves; which is every 6 months or so. It no longer helps us out.

Value
Thumbnail of user craigw234
1 review
2 helpful votes
October 12th, 2019

I ate here a few days ago with my family of four. We were immediately greeted and sat by our server Sky she was so professional and kind and really took the time to help create an evening that felt like home. She"s amazing with kids and was very relatable. I will most definitely be making this my new dine in spoys in hopes that our family will get to have her be our server each time. The restaurant was clean and peaceful and the food was hot and delicious and the chef really out did themselves. Best Burger in town and my wife was amazed with her everything omlet! Five stars all around!

Thumbnail of user freddys54
1 review
2 helpful votes
October 1st, 2022

Two days later, fearing that without telling me they would renew every month, I went to their site to cancel. No matter what I entered, they said I was unable to cancel and had to go to another one of their websites. Though I wrote on this second website that I want to cancel, there was no confirmation or indication that they would not renew automatically. Avoid this dishonest, predatory company. They are scum.

Tip for consumers:
Avoid.

Service
Value
Quality
Thumbnail of user cindyr816
4 reviews
3 helpful votes
February 9th, 2023

I never would have used the searches the way I had if it had been presented that it was only good for 20 searches. I was looking for people for a class reunion and at first was verifying what I already found elsewhere. Ran out of 20 searches in the first day (of course) and was offered another 80 for another $22. What a scam! WHITEPAGES: Be clear what you are selling and people won't feel ripped off! Everything I found was available free through other sites.

Tip for consumers:
You'll probably find the info elsewhere for free through google and various people search sites. Or get a Truthfinder subscription for $20-29 and have unlimited searches during the period. Twenty searches is a joke.

Service
Value
Quality
Thumbnail of user naithans
1 review
3 helpful votes
June 23rd, 2023

They give old information. Says it's new but it in my case was 30 years old. They do not give you anything they offer at all. If I was to bump into the owner of white pages I would whip there $#*! and break there pockets on site for being this fraudulent.

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbaraa1462
1 review
1 helpful vote
June 15th, 2022

I've had my cell phone number for at least a decade. White Pages lists this number to a man who is selling real estate. So I get phone calls at all hours from people wanting to buy his listings. White Pages claims their info is correct & refuses to make needed changes. White Pages also has me listed as having lived in cities I've never lived in or even visited.
Because of this I don't trust any info listed on White Pages.

Tip for consumers:
Don't trust the info shown.

Products used:
NONE

Service
Value
Thumbnail of user jamesj2532
1 review
2 helpful votes
February 25th, 2022

Listen, the service was useful and helpful and affordable. The only con is that you have to make sure, if it's being used once only, that you cancel before too long since it seems the auto-renew default option can bite you. That said, I want to say that on emailing customer support they were VERY prompt and helpful which I really appreciate. If I needed to, I would use them again and just be a little more vigilant.

Service
Value
Returns
Quality
Thumbnail of user feliciad4
1 review
1 helpful vote
February 5th, 2015

This office has the best team & friendliest staff in providing the best patient care. I would recommend this to anyone.

Thumbnail of user robh874
1 review
4 helpful votes
August 29th, 2023

The 'results' from White Pages are often misleading and fake. Irrellivant results, invalid phone numbers, invalid personal connections to other people, etc. This is not a trustworthy site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pd376
1 review
3 helpful votes
August 29th, 2022

They compile and publish sensitive personal information without permission, thereby endangering innocent people. They should be sued. They have put me and my family in immediate danger multiple times and are aware of what they're doing. They graciously provide what they refer to as an 'opt out' then turn right around and recompile and republish everything again. They are unscrupulous and they need to be stopped before they cause the death of unaware innocent people.

Thumbnail of user leed324
2 reviews
9 helpful votes
March 30th, 2021

I used whitepages.com one time last june, and it gave me erroneous information. I was trying to track down the parents of someone who had rented from me and then trashed my little place. The info on the parent was wrong. But to add insult to injury they continued to bill me monthly for a "premium" service that wasnt "premium" at all. I'd stay away from them if you can.

Tip for consumers:
Don't use them. Find another site.

Service
Value
Returns
Quality
Thumbnail of user emersonp10
1 review
3 helpful votes
February 27th, 2017

Premium background check is only $9 for one month of unlimited access and if you email customer service then they will cancel theauto renewal so you don't have to pay anymore than that.

Thumbnail of user davidc5516
1 review
2 helpful votes
January 25th, 2022

Expect multiple charges of $5, $10, or $20. I signed up for $20, and the background check that should have come with that was charged separately. I got a message saying my additional background check already paid for would expire, so I used the credit and was charged $4.99 im disputing the charges. Stay away from this group.

Tip for consumers:
Don't use this site is the best advice I can give.

Products used:
Address check.

Service
Value
Returns
Quality
Thumbnail of user renoa
1 review
27 helpful votes
January 6th, 2020

This service scammed my 89-year-old mother by having her sign up for a premium account with a recurring charge. While she legitimately was trying to find a long-lost relative, she was not only charged for the premium and recurring charge, but also charged for the names that appeared along with the relative's name that came up in the search. I will be contacting the authorities for this as it was senior citizen abuse. Their customer service is highly suspicious as well.

Thumbnail of user hogan
1 review
1 helpful vote
July 15th, 2022

I wish you can rate this 0 stars. I'd do anything to get this site shut down. It DOES NOT show their current phone number now I can't get in touch with an ex friend. I should've read the reviews first and they charge your account again. I'll never lose my money for this site AGAIN!

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From the business

Whitepages - Search, Find, Know | The largest and most trusted online directory with contact information, background checks powered by SmartCheck, and public records for over 90% of US adults.

Company Representative

Thumbnail of user mimym
Mimy M.
Typically does not respond to reviews

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1.5
307 reviews
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