What on Earth Catalog

I sent one of these DYI kits as a gift. (the miniature greenhouse). The instructions are horrendous. The kit has hundreds of very tiny pieces and the only instructions are pictures to follow. The description indicates ages 14 and up. I found that quite doubtful. The person I sent this to is quite knowledgeable about assembling products, but this one had him baffled. Not a good item to order, for anybody.

I ordered some T-shirts from this company about two or three years ago during the holidays. A few months later my bank contacted me because I had been charged $14.95 a month to "join their club", which is something I had never signed up for nor gave an approval for. Buyer beware when you order things from this company as they will do the same thing. If they have access to your card when you buy something from them, you need to monitor your card statements monthly. I didn't find out for three months after they charged almost $50.00.

What on Earth catalog disrespected me with the utmost vigor. I tried to work with them about changing my membership to another credit card, but they were totally unreasonable, disrespectful, they maltreat their customers, and the icing on the cake happened when they charged me $14.95 for my membership fee to another credit card without my knowledge or consent. Totally disrespectful! Please beware!

I made my first purchase with a promotional discount of 10%, but when PayPal posted the charge, the discount was not included. I called What on Earth and after holding for 20 minutes was advised that the representative couldn't make the correction, but agreed it was owed. I contacted PayPal and they gave me the credit after contacting WOE….

I had to return one item for a size adjustment and never received the replacement, just the credit for the item. Fast forward 30 days, and I placed a whole new order with a promotional 15% discount…. Today I checked the status of the order and they have cancelled the entire thing.

It was their original error and they couldn't or wouldn't make it right, but I guess I'm barred from doing business with them… absolutely ridiculous business practices!

I ordered a couple of fun, quirky Christmas presents from What on Earth. This month a charge from WHATONEARTHVIPINSI for $15.77 appeared on my credit card. I called - and the customer service agent said "you were opted in to the VIP Insider program." I was opted in? I didn't even (accidentally) opt myself in?

I bought two quirky presents. I my have gone back there to find another gift at some point, but I am sure I never signed my self up to be a VIP insider. This is deceptive at best.

The customer did refund the charges without much grief. I appreciate that.

I must admit I probably won't go to that website again for fear of getting signed up as an insider!

Sales brochure had 'collectible Native American chief and bison bills' $5.00 and $10.00 bills from 1899 and 1901. These are FAKES. Not original real bills from that era. Description should be clearer. Obviously set to Deceive the buyer. So disappointed.

If I could give no stars, I would. I ordered an item, and after 4 days, contacted company because item was not shipped. They said vendor had to get back to them in 48 hours. Never heard back, then contacted again. Their pat answer is we will contact vendor and get back to you in 48 hours. It's now 7 days from order and I will contact my credit card company to rescind the money. The company is a scam! DO NOT ORDER ANYTHING FROM THEM!

They charge you automatically for a "VIP Insider What on Earth" membership which must be hidden in the small print. Major hassle trying to get PayPal to reverse it. DO NOT ORDER!

Be very careful to watch your credit card a couple months later you start getting charged $14.95 a month

Ordered items almost a month ago. Received two of the items and never received any updates on the third item. Have sent three e-mails and then was on hold for 30 minutes just trying to get information. Completely unresponsive, no regard for the consumer AT ALL. Whoever is in charge of this company would never last in the real corporate world, would have been fired long ago for not doing their job. There merchandise is so-so, and with the completely unacceptable customer service on top of that, DON'T BOTHER! Not worth it.

ALERT: There appears to be an ongoing pattern of deceptive business practices, substandard customer service, poor quality inventory, and unprofessional, unacceptable, and potentially unlawful merchant behaviors. Unfortunately, I too have been victim to this company's suspect selling and marketing actions following my inquiry regarding a catalog product. The company continues to ignore my repeated requests to remove my email address from their data base and bombards my account with frequent advertisements. Shame on What on Earth Catalog for their continuing pattern of violations toward consumers!
Victims of this merchant's actions can submit a complaint to the Federal Trade Commission for misleading online advertising, non-receipt of purchased products, difficulty obtaining a refund, harassment via email, etc. In addition, victimized consumers can also initiate a transaction dispute and/or fraud complaint with their credit card company.
CONSUMERS BEWARE! HIGH RISK ONLINE COMPANY!

Beware! If you get the offer for free shipping and all you have to do is enter your email do not do it! The company uses this as an "ok" to sign up for their VIP insider Program and you will then be charged a recurring payment of $16.26 per month for NOTHING!. It is a total scam! I fell for this scam. It is such an unacceptable way to do business. If I had known, I would have just paid for the shipping charges. Now I have had to call my credit card company to dispute the recurring charges. I did call what on earth and they did cancel my supposed "membership" but I would not have had to do any of this if not for this deceptive practice. I have no problems with any of the items I purchased from the company. It is just this procedure that I find shady and needs to be addressed.

Tried ordering online but were charging me sales tax on the T-shirt and there is no sales tax on clothes in New York City. Then called up order dept. He says he can't remove the sales tax even though he sees that there is no sales tax on clothes in New York City and told me that I should call the revenue department. I told him that is absurd, maybe I should call Donald Trump and I have as much luck getting through to him as I do to the revenue department. Then googled the company and has a one star rating. 44 horrible reviews. Well here is your 45th one!

I find the items depicting President Trump that you have displayed on pages 6, 7, 8 and 9 of the catalog you sent to me to be offensive. Any idea I might have had about ordering something from you ended on page 9. Where were the same or similar items featuring our last president during his 8 years in office? You didn't offer a Chia pet head depicting him in the magazine did you? Why? Please delete my address from your mailing list, forever.

When my small order never arrived, I contacted them and they resent in 2 days. I think I had a porch pirate.

I received their catalogue without an order form. I phoned for assistance to snail mail my order, was jerked around by "Carlos", "Tyrell" and finally "Sade" HUNG UP ON ME! I am sorry I cant give zero stars.

I ordered 3 sweat shirts on 11/29/17(received what on earth confirmation email on that date). They were Christmas gifts. After 2 calls to "customer service" I was promised they would arrive before Christmas. They arrived yesterday, 1/4/18. A simple order, placed 3 1/2 weeks before Christmas did not get filled on time, in fact came 1 1/2 week late. Avoid this catalog and the others owned by this company, Wireless, Signals, Signals Plus, Catalog Classics and Das Bleu like the plague!

Submitted an online order and was issued an order number. Then I started getting emails saying I had left items in my cart, i. E. my order was never made,
I tried calling and after 10 minutes of waiting I hung up to try another day. I'm currently now on the phone waiting again for a customer service representative. 15-20 minutes and finally talk to someone. My order was good, the "empty cart" is a glitch in their software.
The representative was quick and friendly, but the wait time is excessive. Bumped my rating from a 1 to a 2. If you place an order, just hope you don't have an issue.

The invoice in the box listed the product I ordered, but the item itself was not the same thing and not what I wanted. A return shipping label was included but the fee would be $8.95, which is half the item's cost. Won't order from whatonearth again

I ordered a t-shirt and a knit top. The T-shirt is fine, but the top was patchwork with some seams on the inside, where they should be, and about half on the outside, where seams do not belong. I returned the top, and WOE (apt abbreviation) sent another, identical to the first. I asked for a refund ($64.99 plus tax) on August 5,2020, and was assured that I would get a refund, so I mailed it back using WOE's prepaid parcel return label on August 6,2020. Several days after I returned the second top, I got a letter from WOE, dated July 30,2020, saying, "We received a call from you regarding a product requiring a return authorization." This is odd because I did not call them until August 5. The letter gave me a "return authorization number" and noted that the number "will expire in less than 30 days," how much less it did not say. Because I had already returned the defective item, on their dime, I had no way to use their "authorization number." The letter also threatened "additional charges" (unstated) if I did not "return the merchandise as soon as possible." As of today, November 6,2020, I have not received a refund. My opinion: Do not do business with this company.

After I placed my order, I received a prompt asking for my email address to get free shipping. I provided this, but the site then informed me that there would be a $14.95 monthly charge for the free shipping, I closed out of this sign up process, as it did appear to be a multi-step procedure. I didn't get a prompt to authorize the $14.95 monthly payment, which is what is typically done when a company is going to charge you $ for a service. A month later, I'm checking my credit card statement and see a $14.95 charge from the month previous, and another pending for this month. I put in the dispute with my credit card company, and also cancelled the card. I then called WOE to voice the complaint. Listen, I've worked in Marketing and Communications for a Fortune 100 company for the last 10 years. I also have a Masters degree in business communications. This free shipping sign up process is definitely intentionally deceptive. I told the WOE customer service representative this much, while also being very calm and advising that I know it's not personally her fault, and my main reason for calling was to add to the complaints about this so they'd hopefully change this practice. I assume she had heard these complaints before, as she sounded frustrated and reminded me there was a prompt in the sign up process saying I'd be charged a monthly fee. Again, this prompt only came up after entering your email address for the free shipping. She said by putting in my email address, I had effectively signed up for the service. That doesn't make sense to me!

This is one of those websites you'd visit if you were looking for a remote controlled zombie or an alarm clock in the shape of a giant... well, you know what I mean. There are hundreds of them. This one is less tacky than most and surprisingly has some products on show that you might actually want to buy. Some of the tees have genuinely amusing comment, and there are well-known gifts like the Felix The Cat clock or the CIA Factbook alongside less conservative ideas such as the lounging aliens or the Nose Shower Dispenser. Worth a look if you're in the market for harmless fun gifts or unusual slogan tees.

They also have a loyalty scheme called Club WOE (sad choice of acronym there) which customers may join for $30. In return they get about double that amount in special deals or freebies. Should be good value if you're going to be using the site for regular or seasonal gift shopping.

I honestly will never order from them again. Customer service is horrible. Have called three times, spoken to 3 different people. All 3 were horribly rude and of course I have not received my item or the refund. 45 days should be plenty to take care of an issue! They had no problem immediately charging my credit card! Never again! Wish I could rate them a ZERO!