Western Union

Scammers.
I had two fraud transaction, I had to contact thousands of times the Customer support, escalating tickets, sending email to spoof and nothing. They never came back to me and each agent told me a different thing.
I don't recommend it at all, and I am wondering how can this website be legal if you have no safety and proper checks.

I sent $3000 to an Indonesian friend overseas. At first it seemed to go thru, but it didn't. So the lady behind the counter at the Meiers store said, it's okay, just sign this paper and you'll get your money back. I had sent the money through my card. I waited a.month, nothing ever showed up, so I went back. They said, we cannot pay that much back in cash. I said, "Fine, then credit the card, cash a check. I don't care. Just please give it back." They gave me their corporate customer service number. The corporate people said it is waiting for pickup, just go.back to where you made the transaction. I did, with the same negative result. Finally, after 8 calls to corporate, and four more trips to the Meiers, I was going crazy. Finally, the lady at Meiers showed me the paper that I had signed that day, and said, "We have already PAID you back. See? Here's your signature." After that I went to the Better Business Bureau. They dropped the case. I have given up. Do NOT USE this company.

Too bad there is not a negative rating. BUYER BEWARE! I bought $3600 worth of money orders to cure a foreclosure. The mortgage company did not accept the payment and returned the money orders. I returned the original money orders AND receipts for a refund and have been getting the run around for over 2 months. Now they are asking me to fill out a whole new set of paperwork and and wait up to 2 more months for a refund because they have "no record of receiving the money orders". I sent the money orders 2 day air and the delivery was confirmed. I emailed copies of the money orders, receipts, proof of delivery, and everything else they asked for, was directed to email 4 different "departments", and had to attach all the information each time with no resolution. Further, I have another $5000 to return from the same attempt to cure and no one will give me information on how to make sure this will not happen again. BEWARE!

Western Union sucks I tried using the machine it didn't send them money and I called customer service because the people watching me use the machine didn't know what they're doing and then when I call customer service it makes me email somebody a computer and I have to deal with the computer I will never use this company again they're Crooks

I've only used Western Union twice, The first time I was charged 50 dollars from the states to Canada.when it arrived in Canada.they wouldn't release the money to my daughter untill I paid another 400.00!
The second time I sent money the other side tried to tell my son he had the wrong pin number. They were trying to keep his money. Don't trust Western Union!

Very useful money transferring service. It provides great exchange rates and different methods of transactions.
It is also quite safe and secure.

Very rude customer service highly wouldn't recommend there services I am trying to sent money to my sister and they give me hard time for her to receive she had went to 6 banks and still unable to receive it so I call them they ask me for her ID because the Id is in different languages they had requested me to get a ID in English then this customer rap hang up the phone

To send a domestic transfer it has been almost a week and no money in sight.
Receipt will tell you one thing, tracking will tell you another and FAQ will tell you yet another. One will say 48 hours, one will give you a date (which will be missed) and the other will claim 6 business days.
The fact it takes this long to transfer within the USA is deplorable seeing that there are so many other faster options.
Using this company has simply become nothing more than a headache and an endless waiting game while they will absolutely grab that money immediately from the sender. Seek alternatives. Cannot imagine if this were an emergency.

I transfered money to Philippines 3 times with their app didn't have any problems. They gave me a good exchange rate and everything went through smoothly. 2nd time I made a slight mistake with the receivers surname and when I contacted them about it they sorted it out quickly. I don't know why all the negative reviews I found western union excellent

I'm In Argentina, it took so long that the peso devalued. When it was at 960 here WU offered $1325 now it's 1426 here and I'm still waiting, 6 days!

Was sent approx $200. After 3 trips, I hadda' give up. This company used alibi's to hang on to the money in transit. See my self-explanatory screen grab. Also, the $7.50 transfer fee was high.

I'm an agent at a store that uses western union (so i help customers make their transfers and money orders and whatnot) but their customer service helpline is really not very helpful. I had a customer picking up money and the system kept giving me an error code, and i called the help line - i went through three different agents over at least 30 minutes and all they did was tell me what the error code meant (which i knew, because it says it alongside the error code….) at the very end of the call, after i had this customer waiting at the desk for 30+ minutes, the only solution they could give me was to send the customer to a different location and it should work over there. I mean, c'mon! Sometimes the system is pretty finicky, but for the most part it works fine, so i'll balance it out to three stars ‍

Horrible customer service. They have held my money up for almost two weeks. They said they have so many companies that have to approve my REFUND. They are literally hold MY money for nothing. I called and spoke to an associate in customer service who was rude and unhelpful and spoke in a condescending manner and when I asked to speak to a supervisor I was put on hold for 30 minutes only to be spoken to by a man who spoke in a volume hard to hear and was unable to explain why my money has not been returned to me yet. BAD BAD BUSINESS practices and incompetent employees who have terrible manners and I felt like they were putting me on hold for fun. The phone call lasted over an hour and a half with NO RESOLUTION…. I STILL DONT HAVE MY MONEY….

World please don't think of going to use western Union Bad bad news going on 6 months still waiting for my money it send all the receipts and documents they say the checks is coming on the mail I call 3 weeks ago even I asked to speak to the supervisor I gave him the case # receipt number and he promised me they will send my check still no checks on the mail
Very dishonesty company

If I could give -10 star I would give it to western union. They suck. They are liars. They cancel your transaction and then lie about it. Here's my story. My response to the lies

This makes no sense what you are telling that my bank is the one refusing to process the payment. Are you trying to tell me three different banks including my credit card company, that I've been using for the past 5 years to send money to my husband and family in Jamaica, is now refusing to process my transactions with western union and they are okay with me completing the same transaction with money gram? Bull $#*!! By the way, I called my bank and they told me they did not put any restrictions or stipulations on me completing any transactions that were not already setup by me. So not only are you lying to me, your customer, you are telling lies about the banks. All these years of dealing with this organization, I have had minor issues but a call to your customer service usually rectify it, but now you are sending me this crap of an excuse? REALLY!?!?!? Because I don't beat around the bush, I'm telling you I'm going to post on any social media I can think of, this message so that the world can see what liers western union is and might even get the banks to sue you guys for defamation of character.

I've spoken to other people about western union's service and they all say the same thing, western union is the worst.

I'll be taking my pennies to money gram to send my money from now on. LESS HEADACHE AND STRESS there.

People don't need this crap. There are honest people out there who does honest work and have honest dealings, so piss off western union.

Sign disgruntled and disgusted customer.

Bad customers service EVER W U. ONE OF THE WORTH EXPRINCE EVER I HAD IF YOU WANT SEND MONEY. PLESE. FIND YOURSELF SOMETHING ELSE

CON TODOS LOS DATOS CORRECTOS, Y EL NUMERO PARA COBRAR SOLAMENTE EN TU PODER, SI TIENEN EL COMPUTADOR PROTEGIDO O POR DONDE LO RECIBAS ES UNA OPCION BARATA Y RAPIDA DE TRANSFERENCIA.

What an absolutely horrible experience. For anybody out there if you do not have to use the money order do not do it. It's an extensive process to try to get your money back if your money order was received or cashed. I always heard stories, but had my own experience, and they should just do away with them in my opinion.Please, just another way they f ck the poor.I give it a negative extremely horrible and never again! Never

I needed to send money to my son in Puerto Rico and did the transaction using their website. It asked me for first name, middle name, paternal last name, and maternal last name, and I put all the information correctly. When my son went to collect the money, his last names were inverted. I called WU and the machine sent me a form to fix it, which I did again. My son tried again, and the name was worse: they changed a letter in his first name and put his second last name as a middle name. I made the change again through my online account with them. When he went the first time, WU cancelled the transaction. I called to find out what was happening. They said that the system decided to put a ban for getting the money on my son because of the name mistakes. How in the world is it my son's issue when their own system is faulty? Needless to say, I told them to go ahead with the refund, that I will use Money Gram, and that's what I did. The programming work of WU should be double-check, and they should not penalize legal customers when trying to do legit transactions. Why don't they do that with people that scam others up and front?

My experience with Western Union was extremely disappointing. I sent $1500 to a recipient in the USA, only to find out that they could not access the full amount at multiple locations in Los Angeles, Miami, and New Jersey. When I requested a refund, they initially insisted I could only get it from the Florida location where I made the deposit, despite me being in Massachusetts at the time. It took numerous frustrating phone calls to change this. Western Union's response was unhelpful, stating they have no control over their locations. This lack of accountability and misleading information make Western Union an unreliable choice for financial transactions, and I strongly recommend exploring alternative options.

Sent funds to Jamsica and the recipient was asked to present 2 ID. Unable to do so within a few weeks funds were returned to the sender. Sender went and collected the funds and was barred by WU from using their services. Thank God for Money gram

I have been using Western Union for many years with no issues. Now they area holding all money transfers because of scams. They don't even give you the ability to look at your account to make sure customer account information is correct. You don't even get to talk to a customer service person in the US. I will not use this company ever again. I will even let my friends know not to us them. They do not deserve a one star rating. Holding customers hostage because of other people is wrong.

I initiated a transfer and my transfer was cancelled for no reason. On chatting I was given random answers and no answer to my question. I started typing in upper case and I was asked to call a number. On calling the hopeless AVR which kept on telling me it will disconnect the call as he was unable to understand whom I needed to speak to! The first human who answered told the compliance team cancelled the transaction and I will get my money back in 7 days!
When I asked the reason I was told I can initiate another transfer and call them whenever I initiate a transfer! I never had to do it over the years since I have been using WU, more than15 years I think.
When I tried to initiate a new transfer, the rate was too low and also an extra fee was added!
THEY ONLY CANCELLED AS THEY WANTED TO MAKE MORE MONEY! RETURN MY MONEY YOU HAVE KEPT AS CAPTIVE IMMEDIATELY!

Managed to talk to a human in the end, it was a 'SYSTEM FAULT' and I need to make another transaction using the new rates and inflated fee!
MY LAST TRANSACTION WITH THIS COMPANY. GOOD PAYBACK FOR BEING A USER FOR OVER 15 YEARS!