WeddingWire

There are real couples on here and they're great but few and far between. There are also a ton of fake leads and you'll spend so much time answering leads that never pan out. What's most concerning is how shady the business is — I was locked into a year contract and I understood that. I was clear that I was not consenting to an auto-renew. A year goes by and it auto renews at double the price. I have to pay a month before I can cancel. Such a scam. Don't give them your money.

You pay a fortune to advertise. Then you get scam messages, ghosted, and it leads you to wonder why. Well no matter what price point you pay (they have tiers) after a couple inquires it give them 5-8 more suggestions for vendors to reach out to in the same category. So if you are tier one paying a ton of money, you still get thrown in the mix with the 5-8 others who don't pay as much as you do.

They scam you when it's close to renewal time or if you complain. I noticed it every time.

When I asked why they give more suggestions they said Netflix has the same business model. Which was comical to me. How is it even comparable? When I spend $20 a month of course I want to know all of the videos that compare to what I just watched that's why I'm on the platform. That is NOT why we pay so much to advertise with wedding pro.

I've had a glitch on my account for over a year. They combined my company with another and removed all of the reviews I had.

As a DJ these sites are supposed to be useful to generate leads. As I operate out of my home office I have to use where I live, and I can assure you that no one here uses Wedding Wire. I was told that I had to by my home town first before I could buy any other cities, lol. This is at $176/mo for zero leads. THEN I could add another city for the same. This is insane the money grab from the vendors they present to people looking. If I went with their service I would have to raise my rates which a lot think are already high.

I like to say that Weddingwire and the Knot is a scam. There are a ton of leads and you'll spend so much time answering leads that never pay out. What's most concerning is how shady the business is. I was locked into a year contract and I understood that. I was clear that I was not consenting to an auto-renew. A year goes by and it auto-renews at double the price. Such a scam. Anytime I called them and wrote to them many times, they took more than a day to get back to me and gave me the same excuse and result. I will never recommend this company to anyone.

This website presents itself as a place to find good venues and vendors, but if you leave a negative review, they delete it.

The de-evolution of WeddingWire's business model is complete: "Screw the paying customers; growth at all costs!" They trick vendors into year-long commitments with promises of exposure to interested couples and qualified leads. They deliver garbage leads that are clearly cut'n'paste or are scams. No quality control, no customer service. A constant turnover of account reps means having the same conversation over and over again, explaining why I won't advertise with them again. The last rep ended our call with "well, we can't love everybody."
Technology and social media has made it even easier for couples to find vendors. Seems to me the entire industry has moved past WeddingWire's irrelevant platform.

At the time of signing I was told I will have an account manager. My account manager is never available. I asked to cancle my account renewal but they went ahead and charged me for a new year anyway. I have been wrongly charged for the last 3 months and when I tried to get in touch with someone for it, no one was available. I'm still trying! The team works remotely and no one answers the calls or responds to voice mails.
I have barely received any leads - most of the leads are scam leads. You are better off advertising somewhere else.

Hi. I want to report I was victim of this horrible company. I have registered as video production team and they signed me for 2400$ per year contract by up to 30 leads per month guaranteed. And during one month I only received 4 random messages with scam alert in my inbox. And no one responded to me. Seriously? I have disputed my transaction and they started to make unauthorized attempts to charge my othe card. Are you guys criminals? See you in the court!

Wedding wire took down my review of a vendor without consulting me about why I wrote it. The vendor reported it, which I feel was unfair. I received an email stating, I will be contacted within 2-3days to confirm my review, and I have yet to be contacted. I even reached out to the support line via email and haven't heard from them. If you're unable to follow up on reviews why did you all take my review down of that vendor to begin with? This is ridiculous

This company is totally out to screw its clients/vendors. Just google the recent articles from New York Post about this awful company. My husband was coerced and manipulated into sig ing a stupid 1 year co tract that is nearly $400/month. The majority of inquiries on this site are bots and nothing converts to an actual client. We cancelled the entire credit card that was linked to the account to stick it to this company.

A close friend of mine recommended wedding wire to me and ever since I started using it, I have been getting bookings non-stop.

Started service without reading reviews, from the first day fake leads, then wedding wire flagged spam leads. Maybe 2/3 real leads out of 63 fake leads for a party bud service. You're probably asking how do you know it's a fake lead? Well I've been in my business for over 10 years and when a customer contact me through a form or through our social media regarding questions about my services or packages and when I promptly respond to them, I always get a response back whether they're interested or not, that was the first indication these were fake leads, I dealt with companies that took money for for lead generation and have employees call acting like a potential customer. One of their own employees admitted customers get fake leads. Contact me to see if we can collaborate and end the plague to small business.

Weddingwire took down my legitimate complaint against a company i had been in negotiations with for a month. My negative review is because the company baited us with a contest discount and then pulled the rug out from under us and canceled our contract without notice. Weddingwire claims we are not their client so they removed our review. Consumers should be informed of what they may expect before they waste their time with a company that is dishonest and unprofessional.

We have been a vendor with Weddingwire/The Knot for almost a year now and it has been the biggest waste of money we have ever spent. They make you sign a year contract (because they know you would want to cancel after a few months if you could). They will say whatever it takes to get you to sign. We got a few inquiries here and there but they were so generic that some almost seemed fake. Either way we followed up but never got responses or any sales. We made a lot of sales on Facebook ads and Google ads and never one on this site.

They were super friendly before I signed, and left me out cold once I handed over my credit card. What's even worse is that I was in the hospital twice this month and remain super sick and asked for a pause in my account due to illness and my so-called account manager wrote a one-word sentence saying "hope you recover quickly but you signed a one-year contract" I'm going to cancel my credit card just to get rid of this nonsense scheme taking advantage of vendors struggling in this post-pandemic world. Bye Wedding Wire!

I sold my business and since I was under contract, I wanted to change over to another account in order to recoup the $1500 I had left in my contract. I began the process in Feb. This company does not care about vendors. As evidence of this, it takes 4 hours to get someone from support. My rep would not answer the phone, call me back or respond to my emails. June rolls around, and I had advertised for the company I sold for 5 months because no one at wedding pro would help me. They only responded when I cut off my card. Then they began to correspond with me. My new rep tells me that I have to sign a new contract for the remaining two months and the quicker I do it, the sooner they can switch over to my new company. I had used the knot before and it was a good experience, but this time, they were full of high pressure tactics. I told my rep I did not want to renew and she said this would not extend my contract, so I signed. Now that contract is up, and they charged me for two additional months because I did not tell them that I wanted to cancel it in a specific time frame. I told them too early. I am contactng the better business bureau and the consumer protection agency. This might not be a story that you think applies to you, but it is a story that demonstrates the unethical business practices of a conglomerate that does not care about their vendors. They did not refund me $700.

My son Rahat wedding took place at guild inn Scarborough on 10th august this year.
Whole place is amazing,Service was outstanding,Food was delicious.
Whole event went like a dream comes true.
Teja urguhart as well as their italian general manager arranged every thing as per our requirement,they personally made sure every thing goes smooth.
Life time memories for our family,will love to attend more wedding there.
Recommend to every one.
Thanks
Dj

WeddingWire is the ABSOLUTE WORST company I have ever dealt with. My business partner and I are currently working towards dissolving our contract with them. They misrepresented the facts and make you pay before they disclose all contractual terms. DO NOT GET INVOLVED WITH THEM. If you already are, look up contractual law in your region and try to fight them. They are making unlawful contracts and their services are revoltingly expensive. They will lie till the end.

When I first started with Wedding Wire, it was great, I was a brand ambassador. Over time, the team has gotten away from their clients/vendors. I marry over 500 couples a year and use all of their tools. I make suggestions over and over and no response. Today they announced without consideration, that all "client tools" would be removed in 2 months and to get your data or it will be gone. I've structured my business around these tools and have thrived, so to know that this is happening has really put me in a jam. When I mentioned breach and that these were the only reasons that I purchase my professional membership, they added the waiver in the contract that says that they can remove anything at anytime whenever they want to. Totally unimpressed and have grown complacent over time, now devastated. They have lost my faith and trust and future business. You may note my 5 star review below. Please consider this a update 4 years later. Service is less and less and less. I wish them the same kindness and consideration that they have shown me, in everything that they do and touch ten fold.

Wedding Pro charges me $200/month to be on their platform as a vendor. I get about 4 leads per week. The leads are so low quality that many of them have no idea what service I provide. When I contact a lead they do not reply no matter how many times I reach out. The few that have replied most commonly tell me that they never needed my services in the first place and don't understand why I am reaching out to them. This is definitely a waste of money but more perhaps more frustrating is that it has been a waste of my time. Advertise on Google people, way better use of your resources. Wedding Pro is a complete joke

I run and operate a DJ and Lighting business (DA Productions DJ and Lighting Services) that has been
Doing business with WeddingWire since 2009.
When I had started advertising with WeddingWire I liked their approach in working with vendors and
Providing a personal concierge like touch in helping grow my business.
I used to get calls with support on how to improve my website so that it stood out and marketing
Suggestions and ideas (even if it was just them up selling their own ads). I loved getting their
Professional feedback on their impression on what I might try for my specific business approach.
The other thing that I was driven to with WeddingWire was the technology that their platform provided
Which was quite different from other advertisers for the wedding industry, like The Knot, which they
Had stronger branding, but their marketing and website was more like we were still in the 1990.
But now that these two companies have become one in the same, even know that the run as different
Brands – they are referred to as "The Pro's".
Unfortunate as they have grown, WeddingWire has really forgotten about their individual business
Owners and the sponsors that have supported their growth over time. In doing so, they have lost all
Aspects of what drew me to their business model and made me proud to be a member with their
Network.
This year, for the very first time when it was time to renew my contract with WeddingWire, no human
Person ever reached out to me about discussing my past years performance on their platform. No one
Asked me about feedback weather I was happy in the direction and support I had gotten or about how
Satisfied I was with the overall direction I had been given by their expert's.
What I did get is a renewal bill.
That showed me that even know I had been a loyal customer of theirs I wasn't important enough in
Giving feedback in supporting my business that I pay a lot of money for.
Their overall site is the bridge of getting clients in front of the right vendor for that perfect match.
Why I dislike The Knot...
I had advertised with The Knot for about two years at a very expensive price, but I did get a good result
Out of my investment at least for the first 18 months of doing business with them.
When I had made the decision not to move forward with renewing their contract in 2014, I had a
Dispute with the rep who had made a communication mistake and was charged for the next year worth
Of services.
After filing a complaint about the charge, I was able to prove that I had supporting paperwork that said I
Would not be continuing in advertising with The Knot. In return, they removed all my reviews and
Acknowledgment of winning three Best in Wedding and as of today, I still don't show up anywhere on
Their platform.
My whole point in writing this is the belief in providing OUTSTANDING CUSTOMER SERVICE and the
Review process which is what matters to me. What past client felt like after their special event and
Sharing it with others. Therefore, now I'm doing just that in a review.
One of my first jobs was with Nordstrom's where I learned about the approach in giving a great
Shopping experience to every customer who walked through their doors. I learned and grew with
Nordstrom and have nothing but respect for what they did for me throughout the years working for
Them.
When I left them, I never forgot about what made them so different from other retailers and have tried
To walk the same walk as I did when working for them.
That means again making sure that the clients that hire me, are given 110% of myself in making their
Special event all about them.
I feel that I have lost that relationship with WeddingWire and The Knot and feel like others should know
And learn that your only as good as your last review on what the client experience was when spending
Money for services.
People shop with people.

This platform gave me no leads, when complaining about it, I received a bogus lead that didn't reply and another that was marked as spam. After contacting them for 3 weeks trying to be removed, there is slow and no response. Do not waste your time and money on this platform. They are happy to take your money as a customer but when you have a complaint, there is no one in sight to help and they keep drawing from your bank account. Terrible for small businesses where every dollar counts.

I confirm what everyone else is saying about WeddingWire / Knot being a scam providing fake leads. How do I know this? Anyone that has contacted me has never replied to my messages and when I told WeddingWire I never get a response, magically some more leads would come in after but they were fake as well. Additionally, I track website referral traffic to see if I get traffic that converts to a paying customer. You guessed it, nothing. This whole company is a scam and should be shut down by authorities.

When I try to cancel the agreement, they fight tooth and nail to keep stealing my money. They say they do not guarantee leads or bookings and therefore it's ok to pay WW the privilege to be on their website with no return on investment and sending you fake leads. During the sales process, they'll talk about all the traffic you'll get and show other customers that have high conversion rates. I started in December and was told December - February is the highest activity on their website. What did I get with the highest activity? Fake leads and no response from any customer inquiries. You pay $400+ a month for this. I pay half that on social media a month and get 7+ REAL leads per day that CONVERT because people love the business and past customers and planners recommend my business.

This is a scam with fake leads that charge hard-working, small businesses with small margins. It's disgusting and shameful. The authorities need to shut down WW.