WebEyeCare has a rating of 3.16 stars from 870 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebEyeCare most frequently mention customer service, contact lenses, and best price. WebEyeCare ranks 8th among Contact Lenses sites.
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Contacts came in decently fast. Had no hassle with my prescription. Would be 5 star if there was a cheaper contacts at least for astigmatism.
Then as you go to check out. They charge a "Processing fee" of $118. On a $179.order LOL! What ripoffs they attempt to be
This was my first order with WebEyeCare. When I had questions prior to placing my order, it was very easy to reach someone to talk to. After I received my order, I had a question about my insurance. Angela promised to call me back after following up and she did in minutes! She was extremely helpful and friendly. I will definitely be using Web Eye Care again. Excellent Customer Service makes all the difference.
Products used:
Air Optix HydraGlyde Mulifocal Contacts
I had a very smooth experience with ordering my contacts. The customer service reps replied to my questions promptly and fully. The price for my Multifocal Dailies is great!
We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!
Signed up and placed my first order for contacts earlier this year. Found the best price here with WebEyeCare.com, and the order was completed and shipped quick. Had a small glitch with getting an Rx change updated with them before they shipped out my next order, but they have been working with me to get this resolved. UPDATE: Dropping down to 3 STARS, but just wanted to note 2 things: 1) Their website could use a little upgrade. It doesn't really have a communication\issue resolution section to it, such as like a Messages Menu, which would be kind of nice and they don't have an Account area. For example, if you send in a return, there is no place in the online system to see the status of the return or the status of your account/credit card credit. 2) There seems to be a lag between an order being processed and when it is actually shipped. I just placed an order on 8/26, and it's been showing as "Processed" for least 2 days now and still hasn't shipped. No other updates available on it. One more thing. They have this "awards" system that you get $5, or $10 etc amount that you've earned based on your orders. However, if anything is on sale or has a "special" which seems they have a lot of them, especially for the contacts that I want, you can't use your credit on an order with a sale item. Which, IMO, is kinda dumb. You've supposedly earned the credit because you spent enough money with them already, so then let a person use it!
Then as you go to check out. They charge a "Processing fee" of $118. On a $179.order LOL!
What ripoffs they attempt to be
Tip for consumers:
shop elsewhere...plenty of other fish in the sea
Products used:
I didn't buy from them. No $118. processing fee for this guy!
Hello. We understand the frustration - fees are everywhere online. On various search platforms, it's typical for sellers to have the product price listed separately from any handling or processing fees. We do try to be as up-front about ours as possible by listing the charges separately in the Cart. Whether we have a higher per-box price and no handling or a lower box price and processing, our total price is the best. Please let us know if you have any additional questions or concerns. Thank you!
Webeyecare was very easy to do business with. They were quick to respond to a question I sent them by email and sent me notifications every step of the way regarding shipping and transit. I needed toric XR contacts that are considered special order. It was initially supposed to take 5 to 7 weeks, but I actually received them in 2 weeks. Great service and the lowest price I found anywhee. I would definitely order from them again. Terrific experience!
Products used:
Contact lenses
WebEyecare.com had the best price, free delivery and I got my contacts in less than a week. Great experience, easy to navigate website, and submission of prescription
We are thrilled to have exceeded your expectations. Thank you so much for your kind words and we look forward to serving you in the future.
Very happy with the purchase experience from WebEyeCare. It was one of the best prices and exceeded my expectations on delivery time over a busy thanksgiving week. I got it in only about 3-4 days and it came well packaged. Also happy with the regular email and text updates on shipping status.
We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!
I found this site through Google Shopping. Hadn't heard of them before but prices were great. Sometimes this cam be a bait-and-switch. But everything went smoothly. No gimmicks. Free shipping. Fast delivery. Text notifications. I even had a question about the arc which got a speedy response from their care team. Will definitely be back for more!
Products used:
Contact lens
Thank you so much for your kind words and recommendation. We greatly appreciate it.
Thank you to WebEyeCare for your quality of service and great value. Times are tough now and I wasn't sure I could afford to order contacts for my daughter, but you made it possible with your unbeatable prices. Delivery was quick with delivery and tracking notifications every step of the way. We'll definitely be back when it's time to reorder!
Wonderful to hear! Thank you so much for recommending WebEyeCare!
There was a missing box of contacts in my original order. One quick email and the missed box was shipped out quickly. Bonus, they were $50 cheaper than all other online competitors
Products used:
Acuvue contacts
We are thrilled to hear that you have been pleased with your experience despite the small packaging issue. Thank you for the recommendation and we look forward to serving you in the future!
I always try to find the cheapest deal on contacts whenever I need to renew (eye doctor offices charge at least twice or three times what I can find online for myself). WebEyeCare was the cheapest I could find this time. The contacts were shipped to me quickly and their staff was very helpful. The only thing that could have been better was notification from the company that a shipping label had been created the moment they took money from my account. Otherwise, all good.
Fast and Prompt Delivery, Professional Customer Service at a great Price.! Best Option to renew Contacts.!
Tip for consumers:
Make an account and everything is much easier!
Products used:
Contacts
Awesome to hear! Thank you for recommending us!
Hassle free online purchase. Prescription was verified right away. Customer service always available for any concerns/queries. Order was shipped within 24 hours of placement. Product as described. Will shop again.
Thank you for the kind words. We greatly appreciate your recommendation.
I've been using Webeyecare for years. Totally happy with the service customer, ease of ordering service website and their products.
Wonderful to hear! Thank you so much for recommending WebEyeCare!
Easy ordering of contacts. Had them in hand a few days later! Contacts came faster than I had anticipated and delivered w care.
I placed my order on Monday, December 27@ 9:15 AM. They stated that it would take 5-10 business days to receive the order, but actually received the order on Wednesday, December 29. I think they just state a longer period just in case something goes wrong with the shipping. I would definitely order from them again even if running low on my contacts instead of ordering locally as it is a much more economical efficient process.
Products used:
Contacts
Thank you so much for your kind words and recommendation! We greatly appreciate it!
While Webeyecare.com consulted with my doctors to verify my subscription, they kept me informed every step of the way. My package arrived quickly and in perfect shape.
Tip for consumers:
Upload a copy of your prescription for quicker verification.
Products used:
Contact lenses
Thank you so much for your kind words and recommendation! We greatly appreciate it!
Everything about the purchasing process was easy and straight forward! The price was the best and I received the contacts in just over a week. Email communications kept me well informed from purchase to delivery. Would recommend WebEyeCare to anyone.
Products used:
Contacts
We are thrilled to have exceeded your expectations. Thank you so much for your kind words and we look forward to serving you in the future!
It was so simple to upload my new prescription and order new contacts. Best price around. And they arrived very quickly!
Products used:
Contacts
Thank you so much for your kind words and recommendation! We greatly appreciate it!
Contact lens I purchased from webeyecare.com did not work me. I rarely return items purchased via Internet, but with their banners of 100% satisfaction guaranteed, etc. I called customer service and found that in fact it's not 100% satisfaction guaranteed. I can only return unopened box, I pay for shipping, no return label, and worst of all a surly customer service rep. I'm going to buy a new contact lenses but not from this company.
I am deeply sorry to hear that your experience was less than ideal, as we pride ourselves on excellent customer service. We are eager to remedy this. Please give us a call at (888) 536-7480 when you have a moment. Again, I am sorry for the inconvenience and hope to connect you with our team soon.
My order was fast and easy to place, verification of my Rx was almost immediate, and I received my order in less than 2 weeks despite inclement winter weather.
Products used:
Contact lenses
Thank you so much for recommending us! We are so glad to have helped you with your contact lenses.
First time ordering from this sight but the customer service rep was excellent. They helped order the right contacts for the new prescription. I will definitely be ordering from them again
Products used:
Acuvue Moist daily wear
We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!
They had my contacts to me within a few days! And they were the cheapest I could find and I looked for two days checking prices. The only thing I didn't like was that I couldn't put my exact script in. Was told they changed it when they verified it. But other than that I'll most likely be ordering from them everytime in the future :).
Tip for consumers:
Definitely give them a try if u HAVNT alrdy and if u have them you alrdy know they're great :)
Products used:
Contacts
We are happy to hear that you enjoyed your WebEyeCare experience. Thank you for the recommendation and we look forward to serving you in the future!
Fast, cheap, courteous. They are the best around! My dr didn't want me buying from anywhere else but webeyecare is 2 times cheaper and honestly dealing with their customer service department is much more pleasant than dealing with the people at my eye dr office. The reps are always so friendly, kind and patient with me when I ask questions. There is a girl there that is always so sweet and kind when I call in and get her. I don't remember her name but, she is just a doll! This is the best company I've dealt with by far for contacts.
We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future.
Customer service contacted me about a potential error in my order for glasses. They didn't just ship the eroneous order! Now I have the correct glasses and they are perfect. I already order my contacts from them and am satisfied with the quality and the price. I will definitely order more glasses and contacts from them.
Tip for consumers:
I trust WebEyeCare customer care and quality of their products.
Products used:
Perscription glasses
We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!
WebEyeCare is a leading retailer of discount contact lenses & eyeglasses. Find your new favorite pair of glasses or order your tried and true brand of contact lenses online. We carry all of the leading name brands from doctor's most trusted manufacturers of soft contact lenses at up to 70% off retail prices! With an extensive and varied collection of designer glasses and sunglasses, you'll find something for everyone in your family. Whether you love a classic look or want to make a bold statement, we have a frame that will fit your lifestyle. See more clearly with WebEyeCare today.
Welcome to WebEyeCare! Founded in 2009, we've been your trusted source for contact lenses & glasses for over 10 years. Based just outside of Philadelphia, Pennsylvania, we pride ourselves on being a US owned & operated company.
We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!