• Watchsimo

Watchsimo

Overview

Watchsimo has a rating of 2.56 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Watchsimo most frequently mention customer service, and return policy problems. Watchsimo ranks 168th among Watch sites.

  • Returns
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Agreeably HORRIBLE customer service and communication.
  • I followed all the "rules" on the return policy, placed it in original shipping container and put plastic back on face.
How would you rate Watchsimo?
Top Positive Review

“Amazing watch, great service.”

Tim F.
2/26/16

I received my watch in Australia 4 days after ordering. I paid for the UPS tracking and it was fantastic. I had a question about the order and Monica return emailed me within a couple of hours. The watch itself is flawless. Looks amazing, paid a fantastic price, everything works as expected. I'll definitely be buying from Watchismo again.

Top Critical Review

“Non-existent service; misleading shipping”

Dael M.
7/5/16

I am still struggling, well after the order was shipped, to find out where it is. They do not respond to emails, to messages sent via their own account system, to messages sent via their contact forms, or via any other method. Further, their shipping practice is extremely suspect. I ordered from outside the US, paid the premium for the maximum shipping costs to ensure speedy delivery and detailed tracking (as per their shipping options), and subsequently was informed by the Global Postal Tracking Service that they shipped via the cheapest method, with no guaranteed tracking, no prioritization and with no control. One of the items in the order was a gift, and the date has passed. They have still not responded to any of the multiple messages sent to them, and still not addressed my questions about shipping, tracking and the current location of the parcel. It's the 5th of July today, and I've been chasing details about this order since it was placed, on the 22nd of June. Genuinely terrible company. What a pity. Update: Watchismo, now trading as watches.com, has stopped replying to my emails. After the mail I got from them when I lodged a PayPal dispute I never heard from them again. Essentially, I just bought a sour taste in my mouth, and nothing else. Moral of this story? You will only get any faint customer service from this company on the day you threaten to withdraw payment.If you're going to deal with them, do so only via PayPal. The order is now overdue by more than three weeks and according to the International Shipping Service has not even entered the country. Watchismo replied to my PayPal dispute, by providing the same incorrect shipping details they previously provided me. I will never ever use this horrible $#*!ty company ever again, under any circumstances.

Reviews (50)

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Reviews that mention popular keywords

customer service (19) return policy (8)
Thumbnail of user daelm
1 review
2 helpful votes
July 5th, 2016

I am still struggling, well after the order was shipped, to find out where it is. They do not respond to emails, to messages sent via their own account system, to messages sent via their contact forms, or via any other method.

Further, their shipping practice is extremely suspect. I ordered from outside the US, paid the premium for the maximum shipping costs to ensure speedy delivery and detailed tracking (as per their shipping options), and subsequently was informed by the Global Postal Tracking Service that they shipped via the cheapest method, with no guaranteed tracking, no prioritization and with no control.

One of the items in the order was a gift, and the date has passed. They have still not responded to any of the multiple messages sent to them, and still not addressed my questions about shipping, tracking and the current location of the parcel.

It's the 5th of July today, and I've been chasing details about this order since it was placed, on the 22nd of June.

Genuinely terrible company. What a pity.

Update:

Watchismo, now trading as watches.com, has stopped replying to my emails.

After the mail I got from them when I lodged a PayPal dispute I never heard from them again. Essentially, I just bought a sour taste in my mouth, and nothing else. Moral of this story?

You will only get any faint customer service from this company on the day you threaten to withdraw payment.If you're going to deal with them, do so only via PayPal.

The order is now overdue by more than three weeks and according to the International Shipping Service has not even entered the country.

Watchismo replied to my PayPal dispute, by providing the same incorrect shipping details they previously provided me.

I will never ever use this horrible $#*!ty company ever again, under any circumstances.

Service
Shipping
Thumbnail of user steliosm2
1 review
21 helpful votes
January 5th, 2016

I put 1 star because i can not put 0. It pass 1 month since the day that i put my order and payed. Since then i never receive my watch that i payed, not even a singe email, from several that i send to the company.

Thumbnail of user janeta26
2 reviews
16 helpful votes
February 8th, 2016

I received the Vestal DEV008 De Novo All Gunmetal watch as expected. Beautiful watch and no problem with the clasp. Came with plastic protective film on the face of the watch. Only thing was the battery was dead. I love the watch so much that it really wasn't a big deal. I also read a review where someone indicated their watch battery was dead also so it was not a huge surprise. Would order again through this company.

Thumbnail of user katiau1
1 review
15 helpful votes
July 12th, 2015

I purchased this watch for fathers day$200 came with a scracth after literally receiving it in the mail 2 days later we immediately returned it because we are unable to tell time. We never wore it we just tried it on and they claimed that it was worn and the band is ruined... How is it possible that we only tried it on! Please save your money and give your business to someone else!

Thumbnail of user eddyj4
1 review
12 helpful votes
February 3rd, 2016

The box shipping was safe, in good condition.
But before wearing the watch for the first time I would like setting the right local time and I couldn't move "manually" the positions of the minute and the hour hands: they didn't move at all.
I had contacted Watchismo for asking a running another one and had returned the watch.
Finally, after a PayPal claim because of no more feedback, they had processed for a reship of a running one and since they were aware, very reagent and compliant.

Tip for consumers:
Buyers, my advice is to order within PayPal.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewg29
Watchismo -. – Watchsimo Rep

Hi Eddy,

As discussed in our email communications we would be more than happy to send you a brand new watch ASAP!

We do apologize, the return process took a little longer than usual. Our team works hard to get all returns processed as quickly as possible and sometimes there may be a slight delay due to the volume of returns for the day.

Glad we were able to resolve this issue for you and we appreciate your business!

Best,
Watchismo Customer Support

Thumbnail of user brianw61
1 review
13 helpful votes
January 17th, 2015

THE WORST SERVICE IN HISTORY. THEY WILL MAKE ANY EXCUSE NOT TO HELP YOU. THEY WOULD NOT GIVE ME AN ITEM I PAID FOR AND I BOUGHT THE INSURANCE TOO. THEY ARE INSURANCE SCAM ARTISTS!

LISTEN TO THIS REPLY!

I do apologize you stated in your previous email "I can confirm it was tossed but I can show u the cardboard box". There is nothing further we can do unless you can retrieve the packing slip that was included in your package.

Best,
Monica
Watchismo Customer Support

SHE NOW REPLY TO THE POST AFTER 4 MONTHS BUT THEY REFUSE TO SERVE ME AGAIN WHEN I EMAIL THEM, WHAT A JOKE!

Thumbnail of user andrewg29
Watchismo -. – Watchsimo Rep

Hello,

We would be more than happy to get this situated ASAP. Please contact us directly with your order number at contact@watchismo.com for further assistance.

Watchismo Customer Support

Thumbnail of user ryanw67
1 review
5 helpful votes
June 19th, 2016

Every watch is on "sale" & when you try to return it be its a piece of $#*! you can only get a credit & not a refund.

Thumbnail of user frankp47
1 review
18 helpful votes
September 14th, 2015

I have bough a few watches from this place, the first broke and they made it very difficult to send back and of course i paid the postage, the second watch lasted a few months and when i ordered a replacement which i paid postage again it broke a week later, when i tried to send it back they then told me they would take no responsibility and i needed to go back to the supplier,, like i was going to get a replacement for a watch that had broken twice and was clearly rubbish. Then i tried to send another watch back and once we went back and forth for a month or two trying to get all sorts of codes the warranty had run out and of course nothing was done to help. Bad luck. Stay away at all costs
Stay away! For the money you save, surely not worth the pain and lack of accountability.

Thumbnail of user jeffl67
1 review
12 helpful votes
July 28th, 2015

I bought two watches from them. Most recently about a month ago, it has a long visible scratch. Another watch I bought a few years ago also scratched. I just don't understand, does a scrstch on their watches is also their trademark? NOT again I will buy watches from them. Good luck with your dishonest business practise!

Thumbnail of user melodyc11
1 review
21 helpful votes
August 26th, 2015

I purchased a gift for my husband. The watch face looked much bigger on the website and you couldn't see the time at night - how ironic since it was called the Observatory watch. My husband tried it on and didn't like the size nor the fact that he couldn't see time at night. I followed all the "rules" on the return policy, placed it in original shipping container and put plastic back on face. I even paid additional insurance for the delivery. The company never confirmed receipt and after more than a week and a half I had to send multiple emails to find out when I would see my refund. After multiple emails to the company, I'm told that they did not accept my return because the back was scratched - funny it wasn't scratched when I mailed it AND you begin to question their process if they have to wait for the customer to send multiple emails before they will respond and come back with, "Nope, you are not getting your money back" and they don't even say where the original watch is at - are they keeping it, sending it back? My husband didn't wear the watch. Don't buy from this company - the watch wasn't cheap! They are a scam! I want a refund to purchase a gift for my anniversary!

Thumbnail of user ja17203
1 review
16 helpful votes
July 1st, 2015

I still have not received my order, you have shipped my item to the wrong address, according to my instructions the item was to be shipped to my p. O. box, not to ups 5 towns over and 45 minutes away. I paid the 3/5 days shipping to have it here on time to give as a gift it's been 11 days.

Thumbnail of user amandal34
1 review
20 helpful votes
December 26th, 2014

First off let me say the ONLY reason I even gave them a rating of 1 was because I had to choose a number. Otherwise it would have been a -10. These people are crooks! Let my purchase be a warning. I never got my order nor did anyone ever bother returning my 10 thousand emails. Good luck EVER getting someone on the phone. I will give them this. They were very speedy in charging my credit card. The only positive thing I can say about the entire experience is thank god I used a credit card that has fraud protection. Because that's exactly what they are... frauds. Save yourself the time and stress not to mention the money. I would rather jump off the roof of my house than deal with this "company" ever again. I use the word company loosely. I think this company consists of two people, FYI. CROOKS!
Run like hell.

Thumbnail of user andrewg29
Watchismo -. – Watchsimo Rep

Hi Amanda,

We do apologize about the unfortunate situation that occurred with your lost/stolen package with UPS during the Holidays. We still would like to work with you in hopes to come to a mutual resolution and get you your watch. Please contact us directly at contact@watchsimo.com for further assistance.

Watchismo Customer Support

Thumbnail of user tiffanya18
1 review
15 helpful votes
December 23rd, 2015

Very disappointed. I ordered two watches from this company and they came very quickly. I opened one and there was a crystal missing from around the watch face. My return was approved and I sent it back ($20 CAD shipping) I paid extra shipping to gaurentee it would arrive with enough time to recieve an other one before Christmas. After two- three weeks of not hearing anything back I emailed, with no response for two days. I found a contact number and called. Monica, a customer service representative for the company was very helpful. She apologized because it should of been shipped out immediately upon arrival and it wasn't. So she upgraded to expedited shipping and had it sent out immediately, making me feel confident it would arrive for Christmas. Well, it's not here. And the tracking shows it probably won't be. So my mother won't have a present under the tree this Christmas (I ordered this watch mid November). Thanks watchismo. Greatly appreciated.

Thumbnail of user shellieh
1 review
20 helpful votes
August 19th, 2015

I recently purchased a Tendence watch for my husband from your site as an anniversary gift. The site claimed the watchband was leather. The band is silicone or rubber. I'd think about returning it, but after reading reviews of customers trying to return items, I think it would be easier to just keep it. The return policy states that I have to have all items that were in the original box. I don't have the plastic protectors, so I'm sure that would be a big deal. I think that's ridiculous! I took them off because it was a gift. Nobody keeps every little thing that was in the box. Who ever heard of requiring all of those when returning an item? I also sent an e-mail a week ago about the wrong band, and have not received any response. I'm really disappointed that my gift wasn't right. Won't bother trying to return it at this point. I probably wouldn't even be able to. Never planning to shop on their site again.

Tip for consumers:
After writing this review, I wss contacted by the company. They offered to let me return the watch and credited my account.

Thumbnail of user brendanm21
1 review
19 helpful votes
October 2nd, 2014

I ordered and paid for a watch on 18 August 2014. As per tracking number the item was posted on 22 August from USA and arrived in Australia (on a manifest list) on 27 August 2014. Australia Post say that item only appeared on list and wasn't in the delivery. As at today, 02 October 2014 I have not received my watch. I have lodged a dispute with Paypal that the seller will not even respond to. Seller has responded to emails claiming that delivery is 60 days. Australia Post state that more believable delivery from US should be under two weeks. I am still waiting for my watch. At the moment I would steer well clear of this site. I am happy to amend my review should I receive my watch but I am not counting on it!

Thumbnail of user andrewg29
Watchismo -. – Watchsimo Rep

Hi Brendan,

We sincerely apologize that your package was lost in transit and we are glad we were able to resolve this issue with a full refund back to your account.

Hope to see you back soon!

Watchismo Customer Support

Thumbnail of user sa9007
1 review
9 helpful votes
April 30th, 2014

I BOUGHT 2 MONDAINE WATCHES, ONE THEM IS NOT WORKING PROPERLY, PROBABLY BATTERY IS DEAD.
THEY CHARGED ME $ 30 MORE THAN AGRRED ON THE PHONE, THEY WERE SUPPOSED TO GIVE 10 % DISCOUNT WHICH WAS NOT GIVEN EITHER.
THEY NEVER ANSWER THE PHONES OR REPLY TO E-MAILS.
STAY AWAY FROM THESE DISHONEST PEOPLE.
ZERO STARS OR LESS

Thumbnail of user andrewg29
Watchismo -. – Watchsimo Rep

Hello s. A!
We apologize for any misunderstanding and we would be happy to assist you in clearing up this matter immediately.

I can assure you that the discounts offered were applied to your order and you were not charged any additional fees.

The first watch retails for MSRP $384.99 - Discounted price given was $330.00
The second watch was specially ordered for you- MSRP $224.99 - Discounted price given $199.99
Total savings of $79.99
Your watch is also currently covered under Mondaine's manufacturer warranty and the warranty info was included with your shipment. If needed we would be happy to provide you with that information.

We want to make sure you have watches in working order and that you are completely satisfied with your purchase with us!

If you have any additional questions or concerns please contact us directly at contact@watchismo.com.
We appreciate your business and we hope to see you back soon!

Thumbnail of user timf38
1 review
14 helpful votes
February 26th, 2016

I received my watch in Australia 4 days after ordering. I paid for the UPS tracking and it was fantastic.
I had a question about the order and Monica return emailed me within a couple of hours.
The watch itself is flawless. Looks amazing, paid a fantastic price, everything works as expected.
I'll definitely be buying from Watchismo again.

Thumbnail of user joshw69
1 review
10 helpful votes
August 2nd, 2017

I find it a little annoying that If I'm going to pay $100 for a watch, the battery is dead. The battery in my boyfriend's watch has been going for over two years. It would be nice to have some form of customer service other than picking a box off a wall and shipping it to you, especially for that price.

Thumbnail of user isaacs21
1 review
13 helpful votes
December 23rd, 2013

Extremely rude customer service and a ridiculous return policy. They listed a man's watch in the women's section of the site and would not accept a return on it after I received it. Avoid doing business with them.

Thumbnail of user andrewg29
Watchismo -. – Watchsimo Rep

Hi Rich!

We would like to apologize for your past shopping experience with us. We strive to make sure our customers are completely satisfied with their purchases and overall experience with us.

Please send us over an email including your original order number to contact@watchismo.com and we would be happy to look further into this past issue and come to a mutual resolution.

Hope to hear from you soon!

Watchismo Customer Support

Thumbnail of user ahaq
2 reviews
14 helpful votes
May 11th, 2015

I was about to place an order for several watches for a total of $2000 but after trawling through the net for Watchismo's reputation thought it wise to not proceed.

Seems like Watchismo is nothing but scammers & charlatans intent on defrauding innocent customers.

Furthermore, I have advised a colleague of mine to give this site a flick for its unethical, unprofessional verging on criminal behaviour & activities. He too was going to purchase a total of $1500.

Ciao Watchismo. Just lost two very valuable customers. Wishing you a most unsuccessful corporate existence.

Thumbnail of user danielb106
58 reviews
206 helpful votes
November 11th, 2014

I purchased a number of watches(20) and all of the transactions went well. It wasn't until I had a problem with a watch that Watchismo showed itself to be unethical. The band on a new $400 watch purchased for my wife came off. I returned it at my expense for their repair and again the band fell off. Rather than giving me a refund, I received an unwanted credit in their store. Had I returned the watch simply because I didn't like it, I would understand the credit but to now require me to purchase another watch from them is truly a coercive sales practice. In the words of Tweety,"Be vwery vwery careful".
Update: Carefully read their return policy and see that nothing has changed. Even if the problem with the watch was not caused by you, their solution will be at your expense.

Thumbnail of user andrewg29
Watchismo -. – Watchsimo Rep

Hi Daniel,

We do apologize about this unfortunate situation. All of our watches sold are brand new direct from the manufacturer and also come with warranties 100% provided by the manufacturer to protect your purchase against any future defects. All warranty issues are to be handled directly with the watch manufacturer, and not Watchismo. If our customers receive a watch defective on arrival we will replace it immediately as well as issue a pre-paid label to cover the return costs. If an item has an issue after 30 days of purchase the watch is then covered by the warranty provided by the manufacturer and we will put our customers in contact with the manufacturer to help them get started on their warranty repair/replacement.

If you could please contact us at contact@watchismo.com with your order number we would be happy to review this past issue.

We appreciate your business and understanding of warranties provided by the manufacturer.

Watchismo Customer Support

Thumbnail of user michaelk143
4 reviews
26 helpful votes
May 6th, 2016

I purchased a very high end watch on sale brand new from watchismo and when there appeared to be several issues with it upon arrival, i went to the website and noticed that even brand new watches could ONLY be returned for store credit IF they were on sale.

Well, this policy is a non-starter for me. Had i known i would not have purchased. HOWever, i must say that when working with watchismo's customer service (via email is the only way) they responded quick and because i immediately informed them of the issues, the implied they would not hold me to a 'store credit' only for a brand new $1200 watch (original msrp was $2300) with issues.

The issues were an overly small bracelet that apparently this watch company made for the watch, plus bracelet attachment screws that were frozen into the watch so the bracelet could not be easily removed.

A third issue, which undoubtedly made the other two moot, was that the watch seemed to stop prematurely after winding. However, i sent the watch back within a day of getting it because of the first two issues and only mentioned the stopping in passing because i hadn't really tested it.

I also told watchismo that if i did not get a full refund i would file a chargeback since a brand new watch with issues should always be refunded if returned in the same shape as received without wearing.

I do believe now that even with the watch having an overly small bracelet and frozen screws, watchismo would have given me a refund. I believe their 'store credit' policy is to discourage capricious returns... i can understand, but disagree with it.

Still, the customer service rep tested the potential stoppage of the watch by winding it and putting it on her desk, and noted to me there was an issue... that the watch had stopped within 20 minutes.

All interactions with this company were professional and quick, including delivery from purchase date, customer service responses, and the resulting refund.

While i disagree with the 'store credit only' policy for brand new watches that are 'on sale', i otherwise have only the highest regard for these folks. Also, store credit would not have been an issue for me as they have a good selection, except that my other choice for a watch (given i was not keeping theirs) was a brand they did not carry.

Anyway, i will give a 4 star, only nicking them the one star because of the 'store credit' policy. I will note, before even receiving the watch back from me they seemed amenable to bending on that policy considering the watch was brand new and returned within a day without wearing.

Thumbnail of user marks27
1 review
15 helpful votes
July 17th, 2013

Absolutely horrendous return policy. Especially over the Holiday season, predatory at best. Beware of this website, avoid at all cost. The return policy fluctuates for whatever best suits the company. When contacted by email, (they don't answer phones) they did promptly reply, but regurgitated fine print saying they were not in the customer service business.

Thumbnail of user geoffb5
1 review
17 helpful votes
June 2nd, 2015
Verified purchase

Just received my watch from Watchismo. I opted for the 10-14 working day delivery option and received it 5 days after it was shipped, a whole week earlier than expected and this was to the UK. The limited tracking was also more than adequate, with updates at every stage of the delivery process
I found the customer service to be excellent, all emails were replied to the same day.
Great product at a very good price, I couldn't be happier with my purchase

Service
Value
Shipping
Quality
Thumbnail of user alexn16
1 review
12 helpful votes
December 3rd, 2013

The return policy is a complete and utter joke. Prices are inflated and customer service is non-existent.

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From the business

Watchismo has been in business since 1999 and are an Authorized Dealer of all the brands we carry. We only sell watches that come straight from the manufacturer and are 100% Authentic Guaranteed.

All of our watches are brand new, unworn and come in the original manufacturer packaging and all come with full manufacturer warranties that are honored internationally.

Business History

Watchismo is a carefully curated watch collection by brothers Mitch & Andrew Greenblatt, modern horological enthusiasts with a passion for unique timepieces. Purveyors of wrist-borne time machines since 1999, Watchismo is a singular source for unusual modern watches from around the world.

Company Representative

Thumbnail of user andrewg29
Watchismo -.
Customer Support Team

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