Watch33

Awful company.

- Failed to process my initial payment and yet didn't notify me
- They took 8 weeks to deliver my watch instead of the claimed 2-3 weeks
- I had to chase every step of the way for status updates
- To compensate for the delay they refunded the delivery cost (just £16!)
- They only mentioned you had to pay VAT in their terms and conditions, yet they claim "no hidden charges"!
- Very difficult to get hold of on the phone

STAY WELL AWAY!

Hi.
My name is Rui Inácio, I'm from Portugal (so, please, forgive my English), and have the worst experience with watch33.
In August 2010, I ordered a watch (Seiko Velatura SPC049P1) to watch33. After my order was placed, I was informed by Mr. Anthony that the item was discontinued.
Still in August 2010, Mr. Anthony gave me the choice of choosing another model or a full refund. I chose then a full refund. And now, March 2011, 7 months later, I still don't have my money back.
No watch and no money!

Ordered a Rado watch which took months to arrive although they took the money when it was ordered. Don't think you will get away without paying the import duty as the courier sends a bill for this months after receipt. The watch needed repairing so sent it back to them in original box and all packing etc at a cost of over £9. It was sent back to USA and received several weeks later in just a plastic bag! I have rang and e-mailed numerous times to try to get the box etc back and have got no where. I was also promised a refund on the postage but never received. I now cannot even get through on the phone as there is permanently an answerphone and if I leave a message they never return the call. I would not recommend this website to anyone. The customer service is appalling.

I recently bought a Tag f1 Indy 500 from Watch33. Admitedly, it did take 3 weeks to arrive, having been imported from USA. However, after being assured ( by Anthony) that it would be dispatched on a certain date, I was able to track the watch on the FedEx site and followed it's progress from New York via Indianapollis, Gatwick, Carlisle then to my home address in Scotland. On arrival, my watch was well packaged with genuine Tag Heuer case and manual. There was no Tag warranty card with it but Watch33 did say in the advert that it is covered by their own guarantee. This is because they aren't registered Tag dealers. I have since taken the watch Watts watches of Switzerland in Edinburgh who confirmed it as the genuine article.
I'm very pleased with my purchase and saving of £250.

I should have visited this site before I placed an order in Nov 2010 for a Tag. After chasing them on several occasions I received an email advising they cannot source the watch and will issue a full refund within 3 days. Well over 3 weeks later no refund and no correspondence. Going by the reviews this is common practice and I will have to involve my credit card company. I am quite simply staggered this website has not been shut down by now. Any positive reviews are either EXTREMELY lucky or written by the company themselves. Watchdog is next for this company if they have not already been featured. AVOID like the plague.

I have just spoken to Anthony from customer services and have been promised a refund which will take 2-5days. The order i placed did not arrive at all and is not going too seeing as it was needed for this saturday. I've raised a report with trading standards (who already know of these people), my bank have registered a fraudulant claim and the police have been informed. PLEASE PLEASE AVOID! Its not worth the hastle of chasing up, pleading for a refund and no sign of any goods.

"Order Date: 21 October 2010"

Hi my name is Stefan from Italy. After 7 month I have still not received any watch or money refund.

First email from Watch33 04 November 2010:

- Dear Stefan,
- I have just been informed your chosen watch is currently unavailable. I
- apologise for this inconvenience and have instructed a full refund to be
- credited back to your purchasing card account.
- Kind Regards

- Anthony
- Watch33

I wrote on 1 December 2010:
> Best Anthony,
> I'm still waiting for my credited back...
> When I payed, you got the money immediately.
> I sent money on 21 of October only 42 days
> ago. So where are they?

Watch33 2 December 2010:
- Hi Stefan,
- Your refund is in the system and pending. Your crdit will be showing on
- your purchasing card account shortly.
- Kind Regards
- Anthony
- Watch33

This are the situation today 26 May 2011

Stefan

They are Thieves... don't buy there. RThey take your money and never supply you with the watch. Additionally impossible to get the money back.

I would not recommend anyone to use this site.
I ordered and paid for two citizen watches on August 24th and this site was not able to deliver. I waited for almost a month and no delivery dispatched despite many promises. As one of the watches was intended as a birthday gift I had to cancel the order and request a refund. I am still waiting for my refund. Initially they told me that they needed an additional 30 days to process a refund and now they are not even responding to e-mails. I don't think this is a serious business.

I have to say I have read many reviews of Watch 33 on this site that appear to be of a negative ilk, however my experience with Watch 33 was exceptional. Anthony handled my queries promptly, was open and honest in answering all of my questions including the time of which it would take for my watch to arrive. It was shipped from the U. S, it took a little over a week to get to the UK and 1 month on, I am delighted to say as per Watch 33's commitment that there are no hidden charges, I have not received any form of duty bill from Fedex. Looks like Watch 33 have listened to the feedback posted and made changes for the better! I got an amazing watch, at a great price, with great service... thanks Anthony and Watch 33.

This company is realy criminal. They offer a watch, sent a mail for the watch is in stock and can be delivered. I transfered the money and never see the watch or my money back. The send mails that they will revise my money in the next week for a whole year. Now i sent the whole case to the police and my lawyer. Take care of thes company and i hope the police will stop that play.

Ordered a watch 13 May, money taken from my account immediately. Delivery promised in 1-2 weeks. Heard nothing so emailed after 2 weeks. Email response promising delivery the following week. Now, 3 weeks later, no watch and not responding to emails nor answering the telephone.
Avoid like the plague!

I have placed an order on the 31st Aug, the money was taken on the same day. I was expecting to receive the item at least within 3 days or at least a dispatch confirmation email. It is 7th Sept, I still haven't received anything from watch33. It went straight to the voice mail after calling. I don't know what's gonna happen especially afer reading the views. Well, DON'T buy anything from this site, it is not worth for the stress..

Matt silversides phoned me this morning about my order with them and explained the situation of delays with some delivery. I was quite pleased that he phoned as i really wanted some reassurance.he was very polite and confident with what he is doing. I have given him credit and he proved me wrong as i thought that i was conned. I have not yet received my watch but i am prepared to wait and considering placing another order for my wife's christmas present. Lets give him a chance. A young man with a new company and doing better deals than most of them online and on the high street. Will deal again

DO NOT USE THIS Site unless you want to have months of trying to get back
Your money because WATCH 33 are unable to supply the watch you ordered.
The only way I got a refund in the end was through my Bank and the rules for
VISA. It still took me over 4 months.

DO NOT USE!
Purchased a watch 3 weeks ago which said was available with delivery 5 days.
3 weeks on, no watch and cannot get a response from watch33 as to confirm when I will receive. Is also connected with QP Jewellers, XS Commerce.
NOT HAPPY. Have taken up with credit card company now.

My experience is that you cannot rely on these people to keep to the statements made on their web site. I ordered a Movado watch from them on 30 April 2010. Their web site home page and the item page both clearly promise UK shipping and No Hidden Costs. After chasing, it eventually arrived on 26 May 2010. Without my knowledge or consent watch33 decided to ship the watch from the USA. As a result I received a demand from FedEx for VAT and a Clearance Charge. Despite the current Terms & Conditions clearly stating that all goods will be dispatched from the UK and that "Tax Charges - All prices on watch33.com are final. There are no hidden cost on our site." watch33 have so far refused to pay the VAT and Clearance charge. They say that their Terms & Conditions used to be diferent to the ones i've printed off. Even if it was just the main pages that were misleading I would never deal with them again. Any possible saving is not worth this risk.

I ordered a Tag tag heuer watch on the 7th January, as at the 3rd March I have not received delivery. I have had replies from Jenny at watch 33 saying the watch will be despatched in the next days but has never happened, the snow has also been used as a delay. I have now asked for a final delivery date or an immediate refund but reading the above reviews I can tell I am going to have to chase for this. My only advice at the moment is to stay away from this site

I ordered a Tag Heuer watch with this company and I received it yesterday morning. I was thoroughly delighted with it and saved myself quite a lot of money. Its exactly as it is shown on the website and I would have no qualms about ordering from this company again. Good service and also prompt replies to my queries. Thank you Watch33 again.

Teejay

I'm mad about this site.

I ordered a Tag Heuer one month ago, but canceled my order after reading all of your reviews.

30 days later, NO REFUND YET!

It's insane, what sort of professionals are Watch33.com?

DO NOT EVER BUY TO WATCH33.COM!

The watch i ordered was displayed as in stock. But was then charged £25.00 import duty. Personally i or anyone i know would deal with these people again

This site is a complete joke. Never have I had the misfortune to have been treated so badly. I ahve just cancelled my order with this company after waiting more than 8 weeks for a watch. I ordered the watch for a birthday present. Complete disaster, after 8 weeks I was still being fobbed off by S@*! Excuses.
Do not be lured by the discounted prices and the professionally designed website. This is a joke from top to bottom.
I never bother normally with writing reviews unless I have to. On this occasion I was driven by pure anger and frustration. I urge you to stay clear of this site. Or risk it at your peril, we can't all be wrong!

Absolutely appalling. The website indicates 'communication' is possible. It is even suggested that it might be quicker using the phone rather than sending an email from the site. The phone is very rarely answered. I have tried many times and got through twice I think. Emails may or may not be responded to. Furthermore, no-quibble refund is indicated, and I have been trying to obtain a refund for two months now, with no success. In fact, it's not a refund since I never received or returned a watch. The watch I paid for simply was not arriving, so I rang after two weeks, and there was no arrival date in sight, so we agreed to cancel the order. My credit card payment was nevertheless taken and, two months later, I am still waiting for it to appear on my account. I did receive an email four weeks ago saying the refund would arrive 'next week'. It certainly did not arrive and still has not done. I have contacted Trading Standards about the misleading website and the quality of business conducted by this company.