• Warby Parker

Warby Parker

Overview

Warby Parker has a rating of 2.43 stars from 382 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Warby Parker most frequently mention customer service, new pair, and business days problems. Warby Parker ranks 64th among Eyeglasses sites.

  • Service
    89
  • Value
    84
  • Shipping
    73
  • Returns
    56
  • Quality
    73

This company does not typically respond to reviews

Positive reviews (last 12 months): 6.5%
Positive
2
Neutral
1
Negative
28
31
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What reviewers want you to know

Positive highlights

  • Overall though, they have great customer service and good quality glasses at affordable price ranges.

Critical highlights

No critical highlights yet

How would you rate Warby Parker?
Top Positive Review

“Amazing customer service from Mariel@ 185 Columbus Ave, NYC”

L. R.
2/6/24

Mariel at the Warby@ 185 Columbus Avenue, NYC was friendly, honest, and incredibly knowledgable. She clearly loves her job and takes great pride in it. She was so patient, showing me many frames and indulging all my questions. Rare to find someone who cares so much.

Top Critical Review

“Don't go to Warby Parker!”

Janie R.
12/20/23

The filled my same prescription wrong 3 times! The got the prescription to high and the progressive lenses to low and could not see clearly after 3 times Gave up and asked for my money back They were not friendly and didn't seem to care about anything Didn't offer a any discount or to adjust any thing after 3 times of filling the same prescription Won't go back again and I would beware of poor quality of work and rude employees These are the 2 people I had to deal with in OKC on Classen circle

Reviews (382)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (129)
Thumbnail of user roneyj111
1 review
1 helpful vote
December 20th, 2023

The filled my same prescription wrong 3 times!
The got the prescription to high and the progressive lenses to low and could not see clearly after 3 times
Gave up and asked for my money back
They were not friendly and didn't seem to care about anything
Didn't offer a any discount or to adjust any thing after 3 times of filling the same prescription
Won't go back again and I would beware of poor quality of work and rude employees
These are the 2 people I had to deal with in OKC on Classen circle

Thumbnail of user cynthiac2857
1 review
0 helpful votes
January 16th, 2024

The frames and lenses are good quality. However, the lense focal point is incorrect and reading becomes difficult unless I tip my frames into odd angles.
I took the glasses in to Warby Parker and they heated up and adjusted the frames to work better. What happens, though, is that the frames, within a week or so, creep back to their original status.
I think I needed a REAL optometrist to measure where my focal point should land within the frames I had chosen. I have double vision, so I require specialized prisms in my lenses. I don't think those can be placed correctly in an online order without a human optometrist's input.
Purchasing something as touchy as eyeglasses online when one has a specialized prescription was a costly mistake.for me.

Service
Value
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Quality
Thumbnail of user bradenr18
1 review
1 helpful vote
January 19th, 2024

Ordering glasses from Warby Parker has been an absolute nightmare. I have called them around 5 times for various concerns. First off, they said they would reach out to my optometrist to receive my prescription and they never did and I got an automated email later that day that said they wouldn't do it and I needed to. I called my optometrist and they said Warby Parker never even attempted to get the prescription. Later they got my prescription mixed up with another pair of glasses in my order. I finally received my order and the glasses were SO BLURRY. My optometrist states it's because Warby Parker doesn't even take the sufficient measurements in the store. Now I have to take them in to get them fixed. No wonder these glasses were so cheap.

Thumbnail of user jennyd365
1 review
0 helpful votes
February 21st, 2024

I ordered a pair of glasses, hoping this could be more a more economical option. Unfortunately when they arrived, the glasses were much larger than pictured online and the lenses were funky - they made me feel almost a little dizzy. I figured it was a loss and when they sent me an email asking me to rate my experience, I was honest. That's when I learned their customer service is horrendous. One person contacted me asking if I wanted to replace them, I said sure. After I spent time picking out new glasses, I was told it would be another $100. During the emails exchanged, 6 different people emailed me. Never did the same person respond to me. So when one person said "sure, you can exchange " then the next person said "actually it's $100" and unfortunately I was talking to different people and when I replied to follow up or clarify, I was already talking to another person. I felt worse about the company after their customer service reached out to me, which says a lot about their customer service.

Products used:
Eye glasses

Service
Value
Shipping
Returns
Thumbnail of user mccrarywalkerchristopher
1 review
0 helpful votes
January 28th, 2024
• Updated review

If you've seen my reviews of Warby Parker, let me tell ya, it doesn't get better.
I received my glasses order today. When I opened the box, first thing I noticed was that the frame was bent. After trying them on to see if it was worth trying to straighten tjem, I found that they weren't the correct script. My eyeglass script hadn't changed, I just needed new ones. Way way off. I could see better with nothing than with them. Only good thing was the CS rep was good and let me vent about the whole
Ridiculous situation. No, I was nice to them, even had a laugh. It wasn't them that screwed up...but WB needs to fire the idiots, and give the CS rep a raise.
So as an end to my saga, take my advice and don't use this miserable, worse than half assed, micky mouse company. Safe yourself some grief and use a reputable company.

Products used:
A return label to get a refund.

Service
Value
Shipping
Returns
Quality
Inaccurate order received, no reply from customer service
January 24th, 2024
• Previous review

Ordered contacts. Sent them the prescription, they sent the wrong lenses for one eye. Contacted them for return information, radio silence. Would give negative star rating if possible.Vision center at Walmart is more accurate. Will not be using them again.

Thumbnail of user disappointedr3
1 review
0 helpful votes
July 6th, 2023

I had an appointment at the Crown location and they turned me away for being six minutes late. I know they give you a five minute grace period, however, I doubt one minute will throw their day off. Let's hypothetically say I was seen and I had questions. Will the staff or doctor tell me to leave in the middle of my appointment because the next customer arrived? Just thought I was treated unfairly. I ended up going to a different entity and received a better deal anyway.

Tip for consumers:
Nope.

Products used:
N/A

Service
Value
Thumbnail of user garyh2056
1 review
2 helpful votes
July 20th, 2023

I am on my fourth pair of glasses. I need all the lense add-ons (anti-reflect, scratch resistance, and light-weight progressive. Initially had one year lense warranty but now 6 months. I know why because at one-year the reflective coating starts coming off and scratches are susceptible. Then they want to sell replacement lenses for $195, or buy new glasses. The product support has deteriorated.

Tip for consumers:
Good price until lenses deteriorate at one yr or less with only a 6 month warranty.

Products used:
Glasses frames, lenses

Service
Value
Shipping
Quality
Thumbnail of user jessekrist
1 review
2 helpful votes
April 3rd, 2023
Verified purchase

I bought a couple boxes of contact lenses from Warby Parker for the first time. The first pair from the box ripped within the same day I put them in. This has never happened to me before. I contacted customer service and they said they only issue replacments or refunds with unopened boxes. This makes no sense to me. How would I know I needed a replacement or some kind of remedy before I opened them. Use 1-800-contacts intead, they have a quality guarantee that they stand by. They will mail you replacement lenses in a case like I described above.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnr4648
1 review
8 helpful votes
March 20th, 2022

I have zero complaints about my experience with Warby Parker. I got my try-on frames promptly. Ordered and received my glasses within 10 days. Cool. And, they fit and improved my eyesight as promised. However, after a week I noticed an itching around the tops of my ears at frame contact. Now, I am noticing a slight itch on the nose of my bridge. I am not allergic, generally. So, what the hell are the frames made from and should I be worried?

Thumbnail of user kristineh192
1 review
0 helpful votes
August 23rd, 2023

A new prescription, I purchased two pairs. I went to one of their shops and met with their 'optometrist' for my progressive lenses. That was three months ago. Since then, I have received THREE remakes of the glasses: They can't seem to get them right.

The first time, the lenses were placed in the frames at a tilt… the second time the progressive began too high on the lense, and the third time they omitted it all together.

I won't put myself through this ever again.

Products used:
None. Three tries… they could get it right.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marthar1034
1 review
1 helpful vote
December 27th, 2022
Verified purchase

It took 23 days for delivery of a single pair of glasses. My vision was poor with my old glasses, so I was in a hurry for the new ones. I live on a busy city street, but the glasses were tracked Undeliverable and returned to their lab. Many phone calls and emails later, 11 days after the promised date of delivery, I have glasses. I will not do business with Warby Parker anymore. On the plus side, it was easy to reach customer service reps who helped along the way.

Tip for consumers:
Don’t use this company. Bad reviews, unbelievably poor shipping.

Products used:
New eyeglasses and case

Service
Value
Shipping
Quality
Thumbnail of user sg522
1 review
0 helpful votes
December 28th, 2021

The only pair of the right shade of soft pink delicate rimmed European glasses broke. I found the closest match online & at the uncrowded Florida WP store. Polite well trained staff. They had onsite eye testing. Free shipping to NewYork
Warby Parker plz. Make lightweight pouches for your glasses. Your glass boxes are unreasonably heavy. Im guessing for shipment. End cost for a fresh custom pair$145

Products used:
Eye glasses

Service
Value
Shipping
Quality
Thumbnail of user natm51
1 review
2 helpful votes
January 22nd, 2023

Ordered reading glasses with single vision lenses. No extras and no thrills. The due date came and went. Called customer service twice. First rep was very rude and hung up on me. The second one was better but didn't offer any valuable information. The attitude was… well I don't know anything and frankly don't care either. Very disappointing. Still waiting on the status.

Tip for consumers:
Still waiting for my order

Service
Thumbnail of user blink.stevie.96
1 review
1 helpful vote
December 12th, 2023

I bought a pair of progressive lenses and associated frames several months ago. When they FINALLY came in (weeks), the progressive lens feature was very poorly aligned. I could focus one eye on a "close" subject, but then the other eye would be way out of focus — a non-starter for sure. So I took them back, and they said they would send them back for "adjustment". Many weeks later, they came back…NO difference whatever. It was like they received them, put them on a shelf for a couple of weeks, and then shipped them back. I went back in YET AGAIN, and they said the same thing, "We'll send them back to the lab and have them adjusted". Guess what, the exact same scenario unfolded. They were no different when they came back than they were when they were sent in. In disgust and frustration, I demanded my money back. After much wrangling, they finally relented and gave me a full refund. I went to LensCrafters (with the exact same prescription", and in a couple of days had a perfect pair of glasses, and saved over $200 in the process. Don't waste your time/effort/money on Warby Parker — it's a total ripoff!

Thumbnail of user allenp254
1 review
1 helpful vote
February 17th, 2023
Verified purchase

My Warby Parker order took an extra 20 days to get to me. You can blame the USPS, but they never received the order package. So ultimately, it's on Warby Parker's end.

The frames are a B- and the lenses are pretty good.

I have to mention again that it took another half month to get my glasses.

If you want to get new glasses, I would not recommend Warby Parker, unless you want them to get lost in the post, and have to wait an extra half month to get your glasses.

Not worth the 200+ dollars you will spend.

The only good thing about WB is the customer service.

Tip for consumers:
Do not buy Warby Parker glasses, you are better off going to Walmart or glassesUSA. They will lose your order, and they won’t take responsibility. Additionally, their lenses and frame quality is subpar.

Products used:
Prescription glasses

Service
Value
Returns
Quality
Thumbnail of user chriso877
1 review
1 helpful vote
June 12th, 2023

I have worn Warby Parker glasses for years. Initially the glasses were sturdy. But my last few have been flimsy. The metal attaching the arms to the frame bend very easily. Within a few weeks, the hangers were so loose that the glasses were falling off.
I have had a decent experience with customer service in the sense that they have been quick to respond and courteous. The bad part is that there is never anything they can do.

I'd avoid them.

Thumbnail of user jamesk3435
1 review
0 helpful votes
July 22nd, 2023

I made an appointment a week ago for eye exam and new glasses. No where on the pages I visited to make this appointment asked about insurance. I drove 45 minutes one way just to find out this P.O.S. Doesn't take my insurance. To top this of they said I can still get my exam and submit an out of network claim. This claim will get me 40 cents on the dollar they are going to charge me. This is $#*!ing bull$#*!. This is a scam.
Every other well known eye glass company asked about insurance except for these $#*!.

Service
Value
Shipping
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Quality
Thumbnail of user anthonyk775
1 review
8 helpful votes
June 3rd, 2022

Splashy TV ads show people absolutely loving loving the online experience, happy faces, different pictures as you try on a pair virtually before you buy it. What they don't tell you is, their APP only works on an iphone. Really? No cross platform app for an android phone? Seriously... looks like they want me to spend 800.00 on an iPhone in order to purchase an 45.00 frame. Sometime tell their tech team, and their advertising firm to get it together.

Thumbnail of user suzannes1025
1 review
1 helpful vote
December 23rd, 2022

Had an appointment at 9:45 and when I arrived at the Roosevelt Field location the lights were out. When I came back at 10:00 they took already taken another customer in for an appointment and was told by the apprentice optometrist that he didn't know if I could be seen and would need to be squeezed in. He was rude and condescending. No customer service and poor lens quality. Never again

Thumbnail of user claireh361
1 review
2 helpful votes
February 27th, 2023

The true test of a reputable company is how well they handle a problem. Warby Parker "retires" their frames, forcing you to purchase new frames. If there is a defect in their product that doesn't show up for a few months, too bad. They offer no warranties beyond their 30-day scratch warranty.

Service
Value
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Quality
Thumbnail of user kellyw1447
1 review
0 helpful votes
September 15th, 2023

The process takes way too long, I still have to go to my eye doctor to get them adjusted because you can't speak to anyone at a store, and they are more expensive than the average glasses. I will never ever do this again!

Products used:
Glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user katef197
0 reviews
6 helpful votes
January 11th, 2022

If possible I would leave 0 stars. Company sent incorrect script. After phoning them they refused to send glasses with the appropriate script. HORRIBLE customer service. Order Rx glasses anywhere but here.

Thumbnail of user doriss525
1 review
0 helpful votes
August 20th, 2023

I purchased 2 set of eye glasses. I was told they were going to be delivered before the expected delivery date. I didn't get them on the delivery date nor did I get them 4 days later to the changed delivery date. I did get a message that there was a problem with the delivery address. I have lived at the same address for 30 years and never had a delivery issue. Still haven't gotten my glasses and I will most likely never order glasses for Warby Parker again

Shipping
Thumbnail of user deboraha1158
1 review
1 helpful vote
May 16th, 2022

Ordered my first pair rather easily. Within a week I had a scratch on my lens. I called n they sent me a replacement pair since it is under 90 days. Within another week my left lens has a scratch. I have been so careful only cleaning them with eye cloth. I have never had glasses that scratches soo easily. Frustrated and sure I have no options

Tip for consumers:
Spend more for better lenses!

Products used:
Eyeglasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user l.r7
1 review
0 helpful votes
February 6th, 2024

Mariel at the Warby@ 185 Columbus Avenue, NYC was friendly, honest, and incredibly knowledgable. She clearly loves her job and takes great pride in it. She was so patient, showing me many frames and indulging all my questions. Rare to find someone who cares so much.

Service

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From the business

Warby Parker sells its own line of designer prescription glasses and sunglasses. Warby Parker is based in New York City and has retail locations in several cities including LA and San Francisco. The Warby Parker name comes from two fictional characters created by Jack Kerouac.

Company Representative

Thumbnail of user laurenr31
Lauren R.
Typically does not respond to reviews

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