• Fandango at Home (formerly VUDU)

Fandango at Home (formerly VUDU)

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Overview

Fandango at Home (formerly VUDU) has a rating of 1.7 stars from 431 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fandango at Home (formerly VUDU) most frequently mention customer service, credit card, and digital copy problems. Fandango at Home (formerly VUDU) ranks 361st among Movie sites.

  • Service
    54
  • Value
    52
  • Shipping
    16
  • Returns
    26
  • Quality
    47
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
21
39
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What reviewers want you to know

Positive highlights

  • Seriously, can't speak for anyone else but I was amazed by the customer service.

Critical highlights

No critical highlights yet

How would you rate Fandango at Home (formerly VUDU)?
Top Positive Review

“What's the problem?”

Matthew R.
3/10/22

I have purchased over 500 movies on Vudu and I've never had a single problem. Zero. Some of you are doing something very wrong. Hahaha

Top Critical Review

“Sold me a corrupted unplayable series and then ghosted me!”

Jessica K.
2/1/24

I've bought a lot of series from VUDU. I love to add my all time favorite series and movies to my permanent digital collect. I purchased the complete series bundle of Walker Texas Ranger for nostalgia reasons. It's corrupted. The video stays playing but huge pockets of sound are replaced with LOUD STATIC. This is over multiple devices. It happens in the exact same second of the episode on my phone, iPad, computer or tv. VUDU asked me all sorts of questions about my home video setup…then ghosted me. I've tried contacting customer service but they keep giving new issue #'s. I argue to attach my original issue # and they promptly hang up or end the chat. This company is shady and corrupt as the digital files that they sell.

Reviews (431)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (108)
Thumbnail of user jessicak607
2 reviews
5 helpful votes
February 1st, 2024

I've bought a lot of series from VUDU. I love to add my all time favorite series and movies to my permanent digital collect. I purchased the complete series bundle of Walker Texas Ranger for nostalgia reasons. It's corrupted. The video stays playing but huge pockets of sound are replaced with LOUD STATIC. This is over multiple devices. It happens in the exact same second of the episode on my phone, iPad, computer or tv. VUDU asked me all sorts of questions about my home video setup…then ghosted me. I've tried contacting customer service but they keep giving new issue #'s. I argue to attach my original issue # and they promptly hang up or end the chat. This company is shady and corrupt as the digital files that they sell.

Products used:
I’ve bought a lot of series from VUDU. I love to add my all time favorite series and movies to my permanent digital collect. I purchased the complete series bundle of Walker Texas Ranger for nostalgia reasons. It’s corrupted. The video stays playing but huge pockets of sound are replaced with LOUD STATIC. This is over multiple devices. It happens in the exact same second of the episode on my phone, iPad, computer or tv. VUDU asked me all sorts of questions about my home video setup…then ghosted me. I’ve tried contacting customer service but they keep giving new issue #’s. I argue to attach my original issue # and they promptly hang up or end the chat. This company is as shady and corrupt as the digital files that they sell.

Service
Value
Shipping
Returns
Quality
Thumbnail of user navemlee
1 review
0 helpful votes
June 24th, 2023

I've been pleased with the quality of digital movies I've purchased on Vudu. My only real complaint is the closed captioning, which I depend on. On many of my titles, the captioning comes and goes. On one title, it's up to a minute out of sync, a permanent condition for which there is no fix. I'm resigned to this. I delete and refresh my Vudu channel on Roky occasionally to improve its reliability, but that offers only temporary improvement. Assuming prices are the same or similar, I prefer now Apple TV Plus when buying digital content.

Products used:
Digital movies and television.

Service
Value
Quality
Thumbnail of user jenh324
1 review
2 helpful votes
January 16th, 2024

I bought an older movie that had bad language in it. This movie was only $5, but all the bad language was bleeped out and ruined the movie. The bad language starts about 15 minutes into the film so therefore I was not eligible for a refund. Very disappointed with this rule since I don't control how the movie was written or
Produced.

Service
Value
Returns
Quality
Thumbnail of user walterd427
1 review
6 helpful votes
November 10th, 2023

Can't log in on any device when i called to ask for help they said to bad not our problem I damn I pay a lot of money to watch movies and $#*! and the last laughed and said she needed my social number all the serial numbers on my devices my router info and they were rude and nasty but this app is bs might want to keep an eye on ur account worse streaming app terrible customer service they did t even care to help or anything acted like I was dumb

Service
Value
Quality
Thumbnail of user michelles1085
1 review
24 helpful votes
February 4th, 2020

Had an incident where i thought they charged me 2xs. They froze my acct, took forever to respond to anything, forgot where we were in the conversation so i had to repeat everything, then instead of explaining to me what had happened they deleted the movie and threatened to close the acct if it happens again. Rude and a huge waste of time. Im paying money to use your services and your being rude. Dont threaten to close my acct when you could have just politely explained and i would have been happy to apologize and pay.

Thumbnail of user andyp464
1 review
2 helpful votes
February 20th, 2024

I ve purchased an older movie, Aliens for 5. Noticed that there is Aliens Special Edition for $5, a few lines down. Contacted Vudu's customer service and waited over an hour. Told them what happened and the clown said was we dont offer exchanges. It is litterally the same movie and the same promo pricing. I am not asking to switch to another movie nor was I asking for my money back. I ll think twice about giving my money to that company in the future. Might as well buy the 4k movies with digital codes. Vudu dont give a rats $#*! about their customers.

Thumbnail of user elisea56
1 review
3 helpful votes
February 4th, 2024

My vudu has been requiring me to authenticate my membership multiple times a week, for no apparent reason. Vudu corporate seems unwilling to take any action and seems multiple people are having the same issue. I would avoid signing up with them at this time.

Tip for consumers:
all they can say is their experiencing a problem, NO KIDDING! NO SOLUTIONS! No way to recover the couple of hundreds of dollars in films already purchased!

Products used:
purchased movies over several years. I am denied access in tell i RE-authenticate my current account status. multiple times a week! This has been going on for 2 months +.

Service
Value
Thumbnail of user matthewr842
1 review
4 helpful votes
March 10th, 2022

I have purchased over 500 movies on Vudu and I've never had a single problem. Zero. Some of you are doing something very wrong. Hahaha

Products used:
Movies. I bought movies. It’s a movie website.

Thumbnail of user nickb1227
1 review
2 helpful votes
November 24th, 2023

Vudu has the worst picture quality of all streaming services. There customer service is by far the worst waited for 30 minutes for them to say they will send me a message with a number to help fix the problem. I definitely would recommend resetting your device and changing your password every month there is many problems with their service movies will shut down and lose sound. Also if you collect movies take a screenshot of your movies every week because they like to remove movies that you bought from your collection I can keep going but there are many better services like Amazon iTunes and even movies anywhere that are way better in prices and picture quality

Service
Value
Quality
Thumbnail of user mtbinsa
1 review
3 helpful votes
February 23rd, 2024

Signed up, bought like 6 movies to watch while on the plane as traveling is a part of life. Downloaded the movie, got on the plane and airborne and the movie stopped. Upon landing, called Vudu asking about the movies I Bought, not rented. Like $130. Was told that a connection with the server must be in place to watch said purchased movies. Well, $#*! on my whistle. I thought buying the movie was like buying a DVD, taking it home and watch it wherever/whenever. Explained to him that therefore they are lying and stealing as purchased movies are not "purchased" but merely rented at a highly inflated mislead cost. So, told him to delete my account and I hope he can find a better employer that has more honor than Vudu.

Tip for consumers:
This is why I have a "stick it to the big man" mentality now and get my movies at a much reduced rate.

Products used:
Movies

Service
Value
Returns
Quality
Thumbnail of user upendos
1 review
0 helpful votes
March 8th, 2023

To open google play and to open all the apps and Roblox because I want to play Roblox I need help to sing in all movis apps

Tip for consumers:
I don't now right now I just need help to open all apps

Service
Value
Shipping
Returns
Quality
Thumbnail of user just615
1 review
4 helpful votes
June 13th, 2023
Verified purchase

I have purchased dozens of movies since before they changed from Fandango Now to Vudu. They replaced one of my purchased movies with a different one with the same title. Multiple contacts to customer service who lie and say they will escalate the matter. Then left hanging for half hour in the middle of a chat! They DO NOT CARE! You buy at your own risk! Never again!

Service
Value
Thumbnail of user rachelr767
1 review
1 helpful vote
December 30th, 2023

In recent weeks, I have tried numerous times to buy a movie or show. The payment method is just fine. However, within half a second of getting a purchase confirmation, I get a purchase error. My transaction is canceled every time. I tried to reach out Customer Support and got the same answers that were found on the internet. Nothing and no one has been helpful. It's a system error on their part, and yet, nothing is being done to resolve this issue. Their Virtual Assistant is a joke too. I was second in line and got pushed to 4th in line. And waited for over an hour to reach someone.

Thumbnail of user davidn2272
1 review
2 helpful votes
January 20th, 2023

Ive been trying to give money to these idiots what the $#*!! Hire more people that cant speak english motha $#*!ers

Thumbnail of user bobe71
1 review
15 helpful votes
February 23rd, 2018

After signing up with vudu, I started receiving dozens and dozens of junk email daily. I unsubscribe to each of them but they keep coming. If you value what little privacy you have with your email account, do not sign up with vudu as they apparently sell it to every hog, dog and frog there is!

Thumbnail of user leem895
1 review
1 helpful vote
June 14th, 2023

It is so frustrating to sit there and watch the screen jump syringe consistently. Terrible and a lack of integrity to even take people's money!

Products used:
Rented John Wick 4 from Vudu.com

Thumbnail of user deltonp1
2 reviews
1 helpful vote
October 12th, 2023

First off, I purchased movies and redeemed codes from the time when Walmart owned VUDU only to have several of those titles disappear from My Movies and customer service give some dismissive response about not having any confirmation of purchase. It wasn't a lot of movies, but I kept documentation of actual dates of purchase and redemption of those movies into my account only to be told by customer service that they have no record of the movies that were previously in my VUDU account, and there was nothing they could do for a long-time customer with over 3,000 purchases. Then tonight, I tried to purchase a $4.99 Weekly Movie Deals only to be told by customer service that it doesn't matter that VUDU is advertising the movie at $4.99, it is not on sale and is actually $17.99. This is clearly deceptive advertising and a 180 revolution from customer service that was so helpful in past years. Buyers beware! There have to be better companies than this one where you won't be swindled and mislead by dishonest business practices.

Products used:
Digital movies that were part of a digital library, but some of which disappear from your locker without any explanation or remedy to the buyer.

Service
Value
Quality
Thumbnail of user matthews2654
1 review
1 helpful vote
May 9th, 2023

I rented a movie and I only watched the first 30 minutes of it and fell asleep. The next day I worked 14 hours and was exhausted when I got home. I went to bed shortly after I got home to get up 4 to do it all over again. I get home at 6 and go to watch the rest of the movie and I can't. I call customer service and they said oh well, you can rent it again or buy it. Don't waste your money on them.

Products used:
Renting a movie

Service
Value
Shipping
Returns
Quality
Thumbnail of user wrbudz96toy
1 review
1 helpful vote
May 20th, 2023

I've pre ordered 6 movies and gotten none of them, have to pay full $ as soon as they come out I can buy with no issues.
What bull$#*! and hard to have proof unless isn't not out yet then, it says your pre order confirmed...when it's out it's just disappears

Products used:
Vudu

Service
Value
Quality
Thumbnail of user walterd419
1 review
2 helpful votes
October 4th, 2023

U pay for movies then all of a sudden the disappear and they don't know what I'm talking about this is the worst digital place to buy movies
I call for help and they tell me o well I guess ur out all the money and hung up on me $#*! vudu

Thumbnail of user blllr
1 review
3 helpful votes
March 1st, 2022

Piece of $#*!s keep delaying the release of spider man couldn't watch it in theaters cause you morons voted for Biden and I'm not taking experimental drugs to see a movie, now these $#*!ing incompetent goofys at VUDU can't be loyal to their fans/supporters/investors enough to give us a $#*!ing real date and push it back a month for the third time. Go $#*! yourself VUDU and anybody who votes democrat.

Tip for consumers:
Never use this site money grubbing $#*!es

Products used:
$#*! vudu

Service
Value
Shipping
Returns
Quality
Thumbnail of user carltonm65
1 review
1 helpful vote
February 25th, 2023

On Feb 5 I was charged almost 300 dollars for movies I never watched. Trying to get this resolved has been a nightmare they don't listen to reason just trying to keep the money it's ridiculous Carlton McDaniel

Thumbnail of user shellkates
1 review
0 helpful votes
April 25th, 2023

It's like nobody at VUDU cares anymore, all the sections are a complete mess, there is virtually no organization especially in the classic section, and never anything good on sale. I'm really disappointed and dissatisfied with VUDU lately and I'm definitely spending more on Amazon these days, they have more choices over all and particularly for Classic movie lovers like me, although I do actually spend just as much on new and popular movies. I can definitely tell VUDU's over all quality has slipped,and Amazon is gaining the ground. Shape up VUDU,unless you just don't want the sales. $$$

Thumbnail of user kimberlyr1419
1 review
1 helpful vote
May 6th, 2022

Just in case anyone has this problem in the future, here are my emails with time stamps. The company is aware of the problem. The company is not planning on fixing the problem. Here are some screenshots you can read for yourself. If they refuse to refund your charges, I would download my screenshots with the time stamp and take them to a lawyer to start a lawsuit to get you back your money. You're welcome.

Tip for consumers:
Don't use Vudu. Use Amazon, or paramount plus, or any other streamer instead. Your information is NOT safeguarded with their site.

Products used:
Vudu streaming to Roku devices that was disabled by their updates to let kids make unauthorized purchases even with a set pin and kids mode.

Service
Value
Shipping
Returns
Quality
Thumbnail of user th253
1 review
26 helpful votes
May 7th, 2020

WARNING! They take money from single mothers and refuse to refund them! BEWARE BEWARE! Use Netflix, Hulu or any other streaming service NOT VUDU! I explained to them that my babies accidentally purchased a movie for $19.99 that wasn't viewed at any point! This happened during the quarantine caused by Covid-19. Their response? Sorry ma'am we can not issue you a refund. No compassion, no remorse! Take your services elsewhere!

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Official Facebook account for Vudu. With Vudu you can watch the latest movies and TV from nearly any Internet-enabled device. All new releases: http://www.vudu.com/movies Redeem UltraViolet codes: https://my.vudu.com/redeem.html

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