Vinesse

This is extremely disappointing! Despite trying to cancel the order immediately after realizing the error, they refused to provide a refund, even though the order has not even been shipped or processed yet. This is not what I expect from a company that claims to offer exceptional customer service. It's frustrating to think that I'm now stuck with an order that I don't want, and I have no way to get my money back. It's a shame that they can't be more understanding and accommodating of their customers' needs.

Only received 6 bottles when I was supposed to receive 6. Company refused to provide the additional 2 bottles that my order indicated. No refunds or satisifaction guarantee here, thats for sure. No variety provided either, expected 6 different wines but only received 3 different. Would not recommend. Stay away. Try one of the many other options

Ordered wines from these people in May. The shipment was late. Customer service told me the shipper returned it due to damage. Supposedly another was sent but hasn't appeared yet and the shipper doesn't recognize the tracking number they sent me. They did send an email asking for a review of the wines. Sounds like corporate confusion.

Vinesse does not send a notification about a wine box coming your way. They charge $138 for 6 bottles, 4 of them you can find them for $13 (brand Layer Cake). I just want my money back but they just provide store credit and they claim I will lose $50 due to transport costs. They are just scammers disguised as a business. I don't know how they are still operating, the owners should be behind bars, it is an illegal operation.

I rarely give a bad review but these folks are a total money making scam. I wish I had read some reviews before I signed up. First I had a coupon code they wouldn't honor then they claim they sent out the initial package which I didn't receive then they sent a package on a day I wasn't home and it was delivered anyway and they charged me $165 for six bottles! Their customer service person is haughty and unprofessional. There is no middle ground here. Stay away!

This company charged my credit card unauthorized and when trying to get a cancellation or refund argued with me, and made it very difficult. They do not send out timely emails warning you of a shipment before on arrives and once your card is charged they only want to offer store credit as a refund. I had to complain to a manager for 17 to get anyone to attempt to process a refund. A customer asking for a refund is still a customer

I sent Vinesse a check to accept their offer of a case for $39.99. Not only did they never send any of their low grade wine, but they used the information on the check, i.e., the routing and account numbers, to electronically debit me through my PayPal account. Vinesse customer service claims to have no information about the transactions, and it does not appear on my PayPal statement. This is a fraudulent operator without any ethics.

So. I got my first introductory box at 29.95. The next day I get another box. It is not labeled in any way.
Lo and behold.its 4 bottles from Vinesse, charging my cc 129.99!
Of course I contacted. Customer service advised I put in two orders.and they would only give me in-store credit AFTER I paid to return the 4 bottles.
I said that doesn't even make sense. Why would I sign up for a 29.95 box of 12 wines and then order the same day for 4 at 129.95.
They are not only a scam company but their wives are cheap. If you Google. You will see that they are 16.00 bottles of wine and discontinued on top of that!

Received an email from the company after I joined for my first shipment, in which all 6 wines were absolutely horrible. They were cheap tasting. Anyway, back to this email I received, I was simply scrolling though reading it and as I swiped it said order sent. Simply by touching a small text box. I immediately emailed to cancel the order. Customer service took 4 days to get back to me to tell me I could refuse the order for a fee, shipping fee, and get store credit. For something I never even wanted. Absolutely horrible wine. Horrible customer service. Click bait company.

I ordered a special wine set for Christmas last year. I used my credit card and there was no continue to charge at all. This month I found out they shipped the wine box and charged $163.98 which I never ordered. I contacted this scam company worker and he said I gave an authorized them when I ordered the first time which is not truth. Never ever referral to my friends.

Canceled their wines, which are not very good. Problem is they will continue to send you wines and charge your card forcing you to make the trip and pay return shipping with Fedex. They also, don't notify you before they ship so no chance to refuse. They will enroll you without asking into what they call the "Wine Fund" an account which they charge $40 a month and claim it helps support low price wines, which they are not. You don't get this back by the way when you cancel. CR is rude.

I received my shipment of 6 bottles of wine on Saturday...based on how that wine was packaged and shipped, I will NOT be joining another one of their clubs. The wine came in a 12-bottle sized box, not a 6-bottle box. It did not have extra packing at the top to keep the bottles snug in the box. They were not packed in the normal wine bottle "crates" to keep them safe and from banging against each other. All they had was a bit of bubble wrap loosely, not tightly secured, around them. By the time the box reached me, the bubble wrap was no longer around the bottles and they were clanging and bouncing against each other with nothing keeping them separated. In addition to that, in the middle of summer, Texas, 100+ degree days, summer…there was no ice/dry ice to help keep them cool. The bottles of wine were not just warm…they were literally hot. Now I wonder…how good can those wines be now after being put through that?

Terrible service, over-priced wines. No notification of their shipments. There are way better clubs out there, stay away from them.

Beware. Was assessed a 30 dollar annual fee - which was never disclosed during sign-up, in the welcome email, or anywhere on their website (including their FAQ and policy section which has a subsection about Memberships but conveniently omits any information/disclosure of an annual fee). When I contacted support and asked them to cancel my account and refund this fee (that was never disclosed), they said they mailed this information via a letter and that the fee could be applied to any purchase as a voucher and was nonrefundable. I stated that they still need to disclose this information more clearly, and much earlier in the process - like, when you sign up and in the welcome email and on the website. They reiterated that they did disclose it - via a letter they mailed (which probably looked like spam and I never saw or opened) "so that I'd have a hard copy". It's obviously deliberately poor business practice to not let a customer know there's an annual fee when they sign up, and to only provide that information via snail mail, when it's an online wine club (in 2022). This was a deliberate attempt to conceal an annual fee. I would not recommend this club and it makes me even more uneasy that they continue to possess my credit card information and there exists no way for me to remove it.

I fell into the same trap where my shipments kept getting more expensive. Some of the wines were good. I was questioning the fact that the bottles were coming with the same foil top and a blank cork. (Are they just bottling their own knockoffs?) I called once to find out about a shipment and the guy was so rude to me I wrote to the company. After my last $200+ shipment of 9 bottles I'd had enough. Took me THREE phone calls to finally actually get the cancellation email. I cannot believe American Airlines endorses this company for points. Buyer Beware.

The $40 teaser purchase was a decent buy though most of the wines i have never heard of.
I signed, put a hold on all shipments and went on vacation.
Came back, two boxes on my porch, $333 in wine i didn't order, wine that either i can't fine anywhere or i can buy locally for 25% less.
So i contacted "customer service", some guy named Kyle. Nice enough. I wanted to send the wine back. He said policy is no refunds for returns but he can give a 20% discount if i decide to keep them.

Where' what the webiste says:
Satisfaction Guarantee
We stand behind every wine we sell and back this with our Vinesse Satisfaction Guarantee. While taste in wine is uniquely personal and can vary widely among individuals, all the wines we feature exceed our high standards of quality and value.If you are dissatisfied with a delivered wine, please contact us within 45 days of your purchase to arrange a replacement. In the event of a shipping error on our part, we will replace the incorrect items with the correct items subject to availability.
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But here's the catch: you have to pay $36 for shipping 6 bottles, $42 for 9 bottles. So it's not really free.

But i didn't order them, i put my account on hold. They say there is no record of that. Hum. Guess i should have made a screen shot.

One box had 6 bottles, they charged me $140. All of those wines i can get locally for $100.
The other box had 9 bottles, they charged my $194. Most of the wines i have never heard of. About half i found locally for $12 a bottle, not $20. The others I can't find, but most wines i've never heard of, i've never heard of for a reason...

I fell for the first promotional offer, then missed canceling by only 2 days and customer service said "in process". I didn't like getting multiple promotional emails a day even before I'd received the very first shipment. The wines themselves are average. I had my taste buds primed for a Riesling, a favorite of mine. It tasted like a bad Chardonnay. I ended up dumping it. Better off buying by the case locally. I was surprised when customer service called me regarding my experiences and said they would pass my remarks on to marketing, AND offered helpful tips on how to tailor order my wines. I may research better and try a few others.

I joined this wine club at the beginning of December. It took them more than 3 weeks to ship the wine which was terrible. Then, they sent another shipment after I emailed them to cancel my membership and said that I did not contact them in time. I tried chatting with them online but NO ONE answered their chat line even though it was during their business hours. They purposely waiting until the next day to get back to me and then had shipped this terrible wine. HORRIBLE customer service! Do not do business with them. They are not reputable. I will be disputing the charge with my credit card company, contacting the better business bureau and the attorney general of my state.

Misleading advertisements/descriptions are intentional IMO. Be careful when ordering from this company. When they use a description of 1 bottle that could be any size (750ml, 375ml, 187? Ml) per Andrew the service representative.

Inactivated my account, which didn't "process" on their end. Only way I found out was PayPal notification immediately contacting them and told them I'm out of the country and won't be able to receive it. Per "policy (not reality)... It takes 5 days to cancel an order. Guess Fedex will send it back and I'll file a dispute with PayPal "Thanks for contacting... Have a nice day!" LOL.
PS the first order, nothing special, not great way too expensive for quality and overall experience, schlepping down to pick it up. Nothing better than grocery store products for 2x the price.

Horrible, no variety at all. Received 12 bottles of red wine. 4 kinds were doubled up, meaning I only received 6 different kinds of red wine. The wines were so "new" or unpopular, The wine app Vivino did not even recognize. This gets worse. I forgot to cancel the cheap $39 package so this was my 2nd shipment (by mistake) and it was $260. I called but they said No returns once it's been shipped.

I cancelled my membership but they sent an automatic shipment anyway. I called they apologized and told me to refuse it. I did it was returned but they are trying to charge me $65 shipping and refuse to refund my $165 payment saying I only get a $100 store credit for future purchases. This shipment was after I cancelled the club and now I have to file a civil lawsuit. Never fall for their gimmicks they lie.

I ordered a six-bottle sampler of reds. Tried the first two. Neither was any good. I won't make them take back the rest and I sure won't share it with my friends! They would think I made it myself.

After disappointing first batch of wine, I cancelled my membership. Two weeks later, my credit card was charged for another shipment. I tried to stop the shipment, but they don't respond on weekends (charge was applied Friday night). By Monday morning, they couldn't stop shipment, and they want a $40 restocking fee if I refuse or return the wine!

Thanks to Bryn J. With his intervention, the entire cost of the shipment was refunded (no restock fee!) after the wine shipment was refused. Therefore, my rating of the company rises to 3 -- too much frustration to give it 4, and the wine itself was unworthy.