Victorian Trading Co.

15 days just to ship an item, mostly junk from China. Even charged my card MORE than what was the actual total. Please look around elsewhere before you buy, they are truly a terrible company. Slower than any company around. Very bad experience. Some of their $20 listings you can buy for 1 or 2 dollars direct from China if you want.

Returned a defective teapot. Still waiting for a refund after 3 months and 4 phone calls, the excuse is always the same. "it hasn't been processed yet by our returns department," and "we need a tracking number," which has also been supplied every time I've called. If this isn't fraud, what is? Do yourself a favor and steer clear. I used to own a business, and we never had a problem providing a refund within 5 minutes when warranted. This is totally inexcusable.

Victorian Trading Company is my favorite mail order company of all time. I never had the pleasure of going in any of their retail shops. The merchandise was top quality and nearly impossible to find anywhere else. I never had a problem with an order and I ordered wholesale from them when I had my own store and loved selling their items. Victorian things will come back into popularity some day, but lovers like me, where will we buy it until then? Just like when Victorian Homes magazine and Victorian Papers went out of business, I'm broken-hearted about it.

Iv'e been ordering from Victorian Trading Co. For many years. Never had trouble with service. Orders were always correct, packed well, nothing broken. Sad to see them go.

I love their products. However, when I didn't receive my order, the customer service representative didn't allow for any credit or refund. I was really disappointed. The item was relatively inexpensive. I'm mostly saddened because I've spent a lot of money with the company in the past, but I've lost trust in them that they can either make sure my purchase gets to me or that they'd make it right.

It appears only unhappy people write reviews here. So sad. I've bought from this company for years and had great purchases and customer service. Unfortunately, it appears they've gone out-of-business and I'll miss them and their catalogs.

Excellent service I have ordered from this company several times. It is always been delivered at the estimate time. The quality of the merchandise is outstanding. So much in the catalog that I want. LOL, just need to find more room for it. Very unique gifts, my friends are always surprised.

I am aghast by the negative reviews. I have been a customer of VTC since the 80s, and my wedding dress was purchased from this wonderful company. Some of the complaints on here seem to have been posted by some real "Karens." And now VTC has gone out of business. Nothing I have ever purchased from them was anything less than excellent, and I've enjoyed their catalogs and highly literate product descriptions for years. And now they are gone. Thanks, everyone! NOT!

I bought a hat and had to return it for the poor fit. Purchased beginning of September and here we are in the middle of October and still no refund on my card. I even used their return label, but they don't know what the tracking number is off of their return label. Called customer service several times and keep getting the same response " I'll forward it to my supervisor and they will call you" which hasn't happened yet. If their managers cared at all for their customer base, they would definitely fix issues with their return department

I am heartbroken that this company has shut down. I was a customer for over 20 years and everything I ever bought from them was fabulous. They carried items that no one else does. I am sick that they are no longer in business.

I placed an order in early June 2020 about three weeks later I emailed tells me I have to go to some page that I'm not allowed to log into so I said I'll give them a call. They do not answer the phone they completely charged me and never sent anything

I get this is the world we live in, but I have never had a cup of tea that was worth dying over. If you don't care, then don't wonder why you got sick. Selling my set even though it is quite beautiful.

Veronica11/18/22
Q: Is the "WARNING" This item contains chemicals known to the state of California to cause cancer or birth defects or other reproductive harm" label on the bottom there to warn of danger of the BOX or the TEA SET? I have purchased the tea pot as well as a set of four cups and saucers.
Victorian Trading Company11/18/22 Yotpo
A: Thank you for your inquiry. The warning is for the porcelain due to the glazes used to porcelain, stoneware, and other ceramic dishware products.

I am so sad Victorian Trading Co. Has discontinued their catalog. It was my favorite place to shop and it's sad that everything is being changed to online. Not all of us like to sit with a phone in hand. There is nothing like flipping through a catalog and having a nice cup of tea.

Over the past few months, I have made several purchases both via VTC itself and eBay. Sadly, the operations of this company is a mess. I have received several orders either containing a wrong size, an incorrect item or an item not shipped in the package whatsoever. When you purchase through the VTC website, good luck reaching a customer service representative. They never pick up, the voicemail box is perpetually full and no one responds to your emails (although an automatically generated messages indicates someone will get back to you within 48 hours.) Thankfully, when you purchase through eBay, you will get better support as there is a dedicated representative named * who at least attempts to help and reach a timely solution. Bottom line, this is clearly a business wishing to reap the immediate sale and profit, without any real infrastructure in place or genuine support offered to their clients. I was hoping to be a long-term client, but unfortunately, my confidence in this company is pretty much gone.

*Personal information redacted by admin

I have been shopping with them for many years. This is a great company! Great quality products! Great service! I hope to shop with them for many years

I purchased butter mints from Victorian Trading Co and they were expensive. I remember these wonderful mints from childhood so I went for it in spite of the cost and high shipping fees. I was so disappointed when they arrived. They had no mint or butter flavor. They just tasted bad. They were blobs of buttercream frosting made in someone's kitchen and shaped by hand (gross) into circles. They were not professionally manufactured as advertised. I expressed my disappointment to the person who made them and she became panicked that I contacted her directly even though the contact info was the only one included in the homemade packaging. At her request I took my feedback to Victorian Trading and basically was told tuff luck. They refused to refund me for this joke of a product and will not post any reviews I have written on their website. Buyer beware. This is not an honest company and who is regulating homemade food products produced in someone's kitchen?

I have ordered products from this company for many years and have never been disappointed. Only sad I don't have more money to spend or a place to put all I want!

Their catalog was lovely and full of amazing items but on the three times I ordered the quality was terrible. Bought a display box that was literally falling apart and had to be put back together. Bought clothing that was sewn terribly and glass items that were nothing like what was in the catalog. I did buy Christmas cards that were lovely and that was the one good purchase. Recently I saw a scarf, a bit high priced but lovely, found it at Walmart! So all in all not a good experience.

I Have Never Had a PROBLEM with this Co. Have been ordering for years too. I hadn't recieved a catalog for months so thought I would check it out. So sad they are closed. DAMIT! Mary Fuksa
I LOVED EVERYTHING I ORDERED AND IT WAS NOT JUNK! EVERYTHING WAS PACKED PERFECTLY AND NOTHING WAS EVER BROKE! I am so SAD!

I ordered item 2 months ago I was patient because of the pandemic and then I inquired online they told me someone would get back to me and They never did so I did it again a few more times. They never did so I did it again a few more timesNothing so then I decide to call on hold for 12 minutes to get a recording saying we are sorry we can't take messages right now our mailbox is full I'm looking into a Better Business Bureau claim

I ordered a beautiful Victorian lady print framed in a gold frame. When it arrived I was shocked at how well packaged it was. When I opened it I was so surprised how lovely it was. The picture of it didn't do it justice. The frame was so detailed and the whole thing was just beautiful. Wire already on the back ready to hang. Matched my paint color. I will continue to shop with this company. Customer of Knoxville, TN

I recently received my order from the company only to find that what I had received was not what I had ordered. I called the 1-800 # and spoke with customer service agent Mary Pickford and the situation was handled with effeciency, grace and professionalism. What a pleasure!... I have been ordering from this company for many years and am always thrilled with my purchases and the service I receive. So two thumbs up for a much loved company. Looking forward to the next catalogue.

I purchased three Garden figures for my niece's shower. I discovered the Alice figure was broken and was very thin. I contacted them and they said all they could offer was free shipping. Didn't even ask me to send them a picture of the broken item.