• VENUS Swimwear

VENUS Swimwear

Overview

VENUS Swimwear has a rating of 2.32 stars from 1,318 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VENUS Swimwear most frequently mention customer service, credit card, and return label problems. VENUS Swimwear ranks 216th among Swimwear sites.

  • Service
    158
  • Value
    169
  • Shipping
    165
  • Returns
    134
  • Quality
    169

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
8
121
See all photos

What reviewers want you to know

Positive highlights

  • Great customer service, this company cares very much about their customer relationships.
  • Ordered two bathing suit tops, one bottom, and a romper.

Critical highlights

  • I will dispute this with my credit card company due to lack of disclosure on the part of Venus.
  • I also bought a dress and they sent me pants and they also charged me the return label for a mistake that was not mine.
How would you rate VENUS Swimwear?
Top Positive Review

“Trusted company”

Dollie S.
7/23/22

I've ordered several items from this company. Their return process is easy for full refunds. In addition if you need to speak with a live person, you can. Unlike other online companies. Also I wanted to add, they do let you order tops & bottoms separately, unlike other online companies. You can order the bikini tops in bra sizes which helps too! And they are always happy to accommodate their customers

Top Critical Review

“Poor return policy for Canadians”

sharon C.
9/23/23

I always purchase a size 14 in a swim suit. This one fit like a 12 and was very flimsy. The fact I paid over $120 Canadian and waited over 3 weeks for this suit was disappointing. Now I find out I have to make a trip to the post office and purchase a return label. I will also end up paying for shipping costs. I'm expecting the service will be slow and it will be weeks before the cost of the suit is returned to my credit card. Not a good company for Canadian buyers.

Reviews (1,318)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (354) credit card (58) return label (60) return policy (76) bathing suit (92)
Thumbnail of user joaniew22
1 review
3 helpful votes
April 3rd, 2023

I had to return 3 pair of pants because they ran too big. Venus has a new return policy called, "Happy Return Bar". Well I'm not happy at all. They charged me a $7.84 return fee plus a promotional shipping adjustment for $6.95. So for the pleasure of trying on their jeans they charged me $11.90. Last time I will be ordering from them. I don't want to do business with a merchant that is sneaky.

Tip for consumers:
This return policy is new. They are now charging a return fee as well as part of the shipping.

Products used:
I said partial refund since they are charging return fee. I replaced them with same items in a smaller size that had actually gone on sale over the week since I purchased.

Service
Value
Shipping
Returns
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Joanie! We're so sorry your return experience did not meet your expectations. We’d be more than happy to look into this for you. Please send us at socialsupport@venus.com so we can assist further.

Thumbnail of user janettem14
1 review
3 helpful votes
March 19th, 2023
Verified purchase

I purchased a dress, ordered it in 2 sizes. Kept the one that fit better, and want to return the other. I have to say their return policy is awful. If you start a return online, you will be stuck. Absolutely no changes, and when you call customer service, they tell you they can't do anything once a return is initiated. Absolutely done shopping here, too much of a hassle. A lot better options with easier returns out there.

Tip for consumers:
Beware of return policy, you will pay shipping for refunds.

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Janette! We're sorry that you were not happy with your return experience. When a return is processed online, unfortunately these are now done by a third party to help us with processing returns much faster, so we are unable to make changes. However, you can choose to print a shipping label (instead of dropping off your merchandise at a return bar), this will allow us to process your return in-house and make your requested changes to the return process. We would be glad to look into this further, please contact us at socialsupport@venus.com for further assistance.

Thumbnail of user irenen112
1 review
3 helpful votes
January 14th, 2023
Verified purchase

I've purchased several items for years and my past couple purchases, I keep having issues. I purchased a deep plunge bra and it's awful - it won't stick (it's the correct size and I am not wearing any creams that can interfere with application), and it came dented. I originally flagged the dent and the customer service response was terrible - I think I'll stop purchasing in the future.

Service
Value
Shipping
Returns
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Irene! Thank you for your review. We sincerely apologize that your item arrived this way. We would love to rectify this issue right away. Please send us an e-mail to socialsupport@venus.com for assistance.

Thumbnail of user lindaj68
4 reviews
1 helpful vote
September 22nd, 2023

This is the worst clothing site.Venus has been around for years here in Jax fl.
They used to have decent clothing but now it's horrendous.fashion from about.30 yrs ago!
Quality is absolutely terrible and shipping is Horrendous.even if you pay a fortune for overnight it takes 3 days to process.A Scam.

Products used:
Dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Linda! We sincerely apologize that your experience has not met your expectations. We'd be more than happy to research these issues for you. Please send us an e-mail to socialsupport@venus.com and we will be happy to address your concerns with you.

Thumbnail of user maggiep115
1 review
34 helpful votes
February 6th, 2021

I purchased for the second time, same bathing suit. Covid 19 has put on extra pounds. Ordered same suit in larger size. Bottom is one color of aqua, top is a faded out, cheap fabric, can't get wrinkles out, "Venus" tag in suit is cheap looking, not like previous suits. Their quality has slipped to bout zero.
Also ordered ombré shoulder cover up. Faded badly and stained my washer tub even after using cold water. Venus isn't what it used to be. $130 for two pieces of cheap fabric. Waiting for return label. Regret they are selling such cheap items at same price or higher!

Tip for consumers:
Beware of Venus Swimwear Quality

Products used:
None

Value
Returns
Quality
Thumbnail of user uc8
1 review
0 helpful votes
November 1st, 2023

All of their clothing falls apart right outside of their return window and they refuse to take it back. They are rude to customers when they call in as well. Take your money elsewhere

Service
Value
Shipping
Returns
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi U.C., thank you for your feedback. We sincerely apologize that your recent experience with us was less than exceptional. We'd be more than happy to review your information and see how we can help. Please send us an e-mail to socialsupport@venus.com for assistance.

Thumbnail of user beckyh42
1 review
2 helpful votes
April 20th, 2018

Pros:
Good pricing when there is a sale or items that you want on clearance, which I lucky enough to find 4 items that I wanted
If you exchange by phone, shipping is free for the new item but you will still have to pay for the return/exchange shipping
Customer service was very pleasant when I called and they were very happy to help me out and answer my questions.
I ordered shape wear, skirt, and 2 swimsuit tops and all have been pretty good quality for the price I paid (but as I mentioned they were on clearance/sale).
I loved the Roxanne push up Swimsuit top because it helped shape while also providing a bit of lift so I don't look totally flat!
I also was satisfied with the Fringe Skirt I ordered although it is a little too long but nothing a little rolling up can't fix.
Shipping is quick they have a 7 business day guarantee! Without an extra charge of any kind and I thought it was reasonably priced at about $8.
Cons:
Charge for return shipping if not by phone
No way to filter selections (ie. Price from low to high, colors etc.), just scroll through the many options that they have available, and it might not even be in your size!
All of the items I ordered are delicate or hand wash only

Tip for consumers:
Read reviews and details about the item you want on their website carefully and don't hesitate to call and ask questions about the product.

Service
Value
Shipping
Returns
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

We are so happy we were able to provide you with a 5 star experience. We love hearing from our customers and appreciate you taking the time to leave a review!

In regards to the search option, this is currently in the works. We appreciate your feedback!

Thumbnail of user robint529
1 review
0 helpful votes
July 19th, 2023

Saw a cute blue lace one piece bathing suit. Description said runs small.order a size up. Since it was on clearance at 14.99 only size bigger than mine (I'm a 16) was 22.so I figured why not.it's cute and a Lil loose would be fine. Well it arrived today and didn't go past my hips.almost ZERO stretch! Never had a problem with venus pants.tops.skirts.boots.jackets etc. Maybe they should get out of the swimwear sector. Not worth returning it due to shipping fee so I'll keep until I lose 50lbs or give to a skinny friend!

Tip for consumers:
You should order up 4 sizes when buying this suit!

Products used:
Swimwear

Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Robin! Thank you for your review. We sincerely apologize that your swimsuit did not meet your expectations. Please send us an e-mail to socialsupport@venus.com and we will be happy to address your concerns with you.

Thumbnail of user natalias100
1 review
1 helpful vote
August 2nd, 2021

First time order here. I expected some mishaps with online ordering but this one was mostly OK. I ordered 5 items: 1 for myself and 4 for my daughter. I liked my item( final sale and deeply discounted but acceptable), my daughters' items were very wrinkled which I know how to fix but one final sale item labeled XS was immensely huge( it fit my medium frame), unfortunately, cannot return this one. This is disappointing but everything could have been worse.

Tip for consumers:
Beware of final sale items. Mine was not true size.

Products used:
All

Value
Shipping
Quality
Thumbnail of user amandap763
1 review
34 helpful votes
February 12th, 2021

Venus has cheapened the quality of their material since my last order, so beware. I have spent a lot of money with this company and I typically make a large purchase every spring. Not the same this year! I just received an order of several items and the quality of material is awful. Thin, see-through polyester junk. This is not the Venus I knew and loved. Will not be shopping here anymore. What a ripoff! Thanks for nothing.

Value
Returns
Quality
Thumbnail of user michelel670
1 review
0 helpful votes
September 28th, 2023

This company must be going under every agent is Asian they don't give a $#*!e
Order online 09/01 Calked 09/21 still pending on bank account charged again when I called on 09/25 still not shipped this company sucks
Call again 09/28 still hasn't shipped
I needed it Saturday 09/30
Told because of sales there are a lot of shipments
I paid full price
They don't a Shiite and either do there agents
Asked for a supervisor
I care for a 91 year old home from hospital and husband with cancer
I ordered early to be prepared and have it on time
20 days and nothing
Pos company
Obviously they are going under

Tip for consumers:
Awful

Products used:
None

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Michele! We sincerely apologize for your recent experience. We understand your frustrations and we'd be more than happy to see what we can do to make this right. Please send us an e-mail to socialsupport@venus.com for further assistance.

Thumbnail of user sandid36
1 review
22 helpful votes
December 21st, 2020

BUYER BEWARE!. I've purchased two items and returned both. One was received by Venus on 11/18 and the other on 12/7 as indicated by UPS tracking numbers. Getting a refund is next to impossible. After multiple chats and emails, I still haven't gotten my refund. Venus said it was sent to paypal. Paypal shows no record. Venus indicated to contact my bank. My account still shows the credit for the amount $54.59! This is my experience. I will never purchase from Venus again. Not worth the headaches.

Tip for consumers:
Don't use this site. If you need to return and item, I'm not confident you will get a refund. Given the quality of the items that I returned, you will likely ask for a refund too. Best wishes.

Products used:
None, I returned both products that I purchased.

Service
Value
Shipping
Returns
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Sandi! We apologize for the delay with your refund and we would love to research to see what is causing the delay. Please e-mail us at socialsupport@venus.com and we will be happy to assist you.

Thumbnail of user dekitchen0625
1 review
0 helpful votes
November 29th, 2023

I have ordered several items from Venus but truly was disappointed when I had it returned and item that was crap. They actually charged me a restocking charge. This is the last time I will order from Venus. I don't believe that I should have to pay for restocking charge and also for the freight of $4.95. I hate pettiness and I'm truly through with Venus. I am cutting up their credit card

Tip for consumers:
Not happy with the return charge. Done with Venus. This is 1st piece cheaply made I returned. Dont like pettiness. I geel the restock is petty.

Products used:
Top

Value
Shipping
Returns
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Debra! We're sorry that the items you purchased did not meet your expectations. We'd be happy to look into this further for you and see how we can make this right. Please send us an e-mail to socialsupport@venus.com for further assistance.

Thumbnail of user mistyb164
1 review
15 helpful votes
May 11th, 2021
Verified purchase

So I ordered 289.00 worth of cloths. It was damaged in the mail and never received. I called and they sent out what they didn't have on back order. So by the end of two months dealing with these idiots I am still missing an outfit and they won't send it. There trying to charge my card again for something I paid for two months ago. What a joke! Thanks for taking my money! Rip off!

Tip for consumers:
Hope it don’t get damaged in the mail.

Products used:
A couple rompers

Thumbnail of user rebeccah814
1 review
3 helpful votes
October 11th, 2020

I returned several items on my order due to the sizing being very inconsistent and some pieces looked way different than pictured on website (one had beads/rhinestones glued all over that were not pictured). I used the return label venus provided and filled out the return slip correctly... This would have been for at least $80.00 back. Luckily I kept the tracking number and sure enough it was delivered to them 5 weeks ago!

So I contact customer service by email and tell them everything, how long it has been and that I have tracking info. They sent me back a form email saying refunds may take 14 business days so I should wait (it's been 5 weeks!). But that they don't plan to refund me anyway because the package was never received by them... So how is it that I used a return label provided by them, and tracking says they have it, but it is not their problem?

Considering other people have complained about this exact issue with them I believe it is a tactic to see if people even notice they didn't get the refund. Now I'm going to have to dispute this with my credit card company because this company is so shady. You can get the same quality of clothing on Amazon but at least you know Amazon is going to refund you and not pull scams like this.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Rebecca! We sincerely apologize for this experience and we can assure you that we are not trying to hold on to any refund/credit that is due to you. We would love to review your account and rectify this issue right away. Please e-mail us at socialsupport@venus.com for assistance.

Thumbnail of user brittanyl335
1 review
4 helpful votes
March 29th, 2022

I ordered the pencil skirt suit set and when I received the order there was just a crappy, cheap "blazer" with no button. Literally nothing like the photo, didn't come with the skirt, wouldn't even call it a blazer. Extremely disappointed all around. Defiantly not worth $70

Value
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Brittany! We sincerely apologize that your order arrived this way. We would love to review your account and rectify this issue right away. Please send us an e-mail at socialsupport@venus.com and we will be happy to assist you.

Thumbnail of user rachellec39
1 review
11 helpful votes
June 6th, 2021
Verified purchase

I ordered some stuff back on May 20,2021. Have not received it yet. I keep sending emails, and as always they lie and make up some excuse. It's sad when even so called businesses are scammers too. Trying to get a refund just sad.

Tip for consumers:
Don’t do it, beware still waiting on my stuff.

Products used:
Still haven’t gotten the items

Service
Shipping
Quality
Thumbnail of user dianem1323
1 review
0 helpful votes
November 28th, 2020

There are a few items I want to order however due to the inconsistency of the sizing I'm Leary of ordering again. Also I have received notification that my return was received however it's not reflected on my billing so I think I'll be holding off ordering from Venus any time soon. Plus I've never received the promos that were offered

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Diane! We apologize that this experience has not met your expectations. We will be happy to review your account and see what we can do to improve your experience. Please e-mail us at socialsupport@venus.com for assistance.

Thumbnail of user mafilinsa
1 review
2 helpful votes
March 18th, 2022

Prices are not in alignment with today's market. In addition, their credit card payment cutoff on the due date is 5:00 p.m. EST. That is way too early for those of us who work full-time. They only grant one waiver every 18 months and are unforgiving. This is absolutely unacceptable. I have been a customer for 20+ years and will not be shopping here much longer if this continues. Venus, you need to put the customer first. You used to do so and THAT is how you grew as a company. Get over yourself.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Mafilins! Thank you for your review. The Venus credit card accounts are handled by Comenity Bank and they are a separate company from ours. While 100% customer satisfaction is always our goal, that is not always possible. Still, it is always appreciated when a customer takes the time to tell us ways to better our customer service team. Please send us an e-mail at socialsupport@venus.com and we will be happy to see how we can help.

Thumbnail of user witold1956
1 review
0 helpful votes
July 31st, 2023
Verified purchase

Doesn't fit, but cannot return from Canada. Doesn't fit, but cannot return from Canada. Doesn't fit, but cannot return from Canada. HAHAHAHA

Service
Value
Shipping
Returns
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Witold! Thank you for your review. We apologize that your order did not meet your expectations. We do allow returns from Canada and we'd love to share this information with you. Please send us an e-mail to socialsupport@venus.com for assistance. You may also check under our 'International Customers' tab under our FAQ page at https://www.venus.com/faq.

Thumbnail of user jerryh383
1 review
1 helpful vote
July 1st, 2020

They lost my order and were very rude with me when I called. Attitude with me. They replaced the order. I will be receiving it 2 months to late. Sumner almost done by then!

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Jerry! We sincerely apologize for your experience with customer service. Customer satisfaction is very important to us and we would like to make this up to you. Please e-mail us at socialsupport@venus.com for assistance.

Thumbnail of user annal416
1 review
2 helpful votes
May 3rd, 2020

I saw a review/haul video on YouTube and the clothing they sell really caught my eye.
I ordered $200 worth of items and waited about a month for them. I live in Canada. I chose my usual sizes, and checked the sizing charts in the event of any discrepancies. To my disappointment, the sizing is way off. The quality is cheap. For a plus sized t-shirt, I was surprised that it sat at my bellybutton. The romper I purchased was way too big, as were the pants and tank top. Everything says it was made in China and the material and quality is what you'd likely find purchasing clothing from a dollar store. I won't worry about the hassle of returning them, I will give them away but lesson learned. Read all the reviews before you order.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Anna, we apologize that the items you ordered did not meet your expectations. If there is anything we can do to make this a better experience, we will be happy to help you. Please e-mail us at socialsupport@venus.com for assistance.

Thumbnail of user patricias3925
1 review
3 helpful votes
January 14th, 2023

I put an order in on Jan.1,2023...my order was in"processing" for 2 weeks till I finally called to understand the issue...after talking to (3) service reps...20 min. Waiting on the phone...they told me my item is "out of stock "" unbelievable...will never order from them again,

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Patricia! We sincerely apologize for this experience. We would love the opportunity to make this up to you and show you how great our company is. Please send us an e-mail to socialsupport@venus.com for assistance.

Thumbnail of user dollies10
1 review
1 helpful vote
July 23rd, 2022
Verified purchase

I've ordered several items from this company. Their return process is easy for full refunds. In addition if you need to speak with a live person, you can. Unlike other online companies. Also I wanted to add, they do let you order tops & bottoms separately, unlike other online companies. You can order the bikini tops in bra sizes which helps too! And they are always happy to accommodate their customers

Tip for consumers:
Some items run big. So you may need to return/exchange. But the quality is good

Products used:
Swimwear

Service
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Dollie! Thank you for your review of your experience shopping with us. Customer satisfaction is very important to us and we are happy to see that we have been able to achieve that. Please continue to fill your closet with Venus.

Thumbnail of user aprilc530
1 review
6 helpful votes
August 18th, 2022

They make returns complicated and expensive. They teamed up with some return company no one has ever heard of. The closest one is 70 miles from me. Then if you return by mail you have to pay to ship the item(s) back and pay a restock fee. You certainly don't experience this through Amazon, Target, Walmart, or Marshals online. This return is my last. I'm done with them. I will never order there again. Waste of time and finances. Also, the quality of their clothing has gone downhill. Everything is VERY cheaply made. It wasn't like that in the past. Each year it gets cheaper and cheaper.

Tip for consumers:
Go somewhere else

Products used:
Buyer beware

Service
Value
Shipping
Returns
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi April! Thank you for your review. We apologize that your experience has not met your expectations and we would like to see what we can do to make this right. Please e-mail us at socialsupport@venus.com and we will be happy to assist you.

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From the business

Boutique styles and looks right to your front door! Why wait in line at your local shops and stores when Venus has everything you need? Looking your best has never been this easy.<BR>

Company Representative

Thumbnail of user heidiv11
VENUS S.
Support
Typically responds within 8 days

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