I have a lot of (upper body) clothes from Venus. This includes all season attire. I however at the height of 5 foot 2 inches cannot buy ANY of their pants, leggings, jumpsuits or even capris. I can wear SOME of their maxi dresses and skirts, but with heels. I swear it's as though the people who make these clothes assume all women are at least 5 foot 6 or taller. I do however absolutely love a lot of their shirts (definitely not all though), sweaters, cardigans and their boots. Boots however are a little too pricey so I have yet to buy any. The heels on the models always look amazing so I have bought a couple pairs. However, each pair that I have bought have unreasonably long heels that don't depict that in the pictures so I stopped buying the heels. Other shoes (not heels) I have bought are nice.
Additionally, SOME of their clothing is cheaply made while others have nice quality. It's a gamble to be honest.
I just recommend that they make sizes for shorter women too and I would buy a lot more of their stuff because the lower extremity clothing just does not fit me.
Ok! So I truly do like some of there there clothing... NOT ALL... Some! And I got this 25 $$ Off Email on a purchase of 50.00$$s or more. There was a Maxie Sweater I have been eyeing for a few weeks.. Well I thought GREAYT!!! Now I can get the 39.00$ sweater and another pair of jeans and save 25.00$$$.... NOOOOOO!!! That is not how it works. First you have to buy then they send you a "Gift Card" after the purchase!! SHAME ON YOU VENUS!!! NOT ONLY MISLEADING!!! I believe ILLEGAL!!!!
Horrible ! Do not shop here. This place is notorious for doing " pre order items " Then back order it !!!! Then email you right before its time for it to ship and cancel your order because ENOUGH PEOPLE DIDN'T HOW INTEREST ??!!!! That is the dumbest thing I have ever heard! And I feel is horrible Customer Service......
JUST CLOSE YOUR DOORS VENUS... You guys are ridiculous....And your CS sucks !!!!!
Ordered a few item and got free shipping. A few items didn't fit but I was leaving for a trip. I couldn't wait for exchange so I just reordered items in right size. When I returned from trip I called their customer service to ask if it is possible to receive store credit on item purchased with a visa gift card. The money on the gift card was used and thrown away. The customer service rep said no problem! Just put a note in with the return stating that you no longer have the card and we will issue store credit. I received an email that not only was the money refunded back to the credit card but was also charged shipping (after also paying return shipping) emailed the company and they pretty mush said 'sorry, nothing we can do'. I was excited to find this company as I liked the clothing but I will no longer order from them!
I ordered, with much trepidation, a swimsuit from Venus. I had read all the reviews, and it seemed as though I was making a big mistake.....but I loved the swimsuit and as hard as I tried searching for another similar suit, I couldn't find one even close. So, I took a leap and ordered from Venus. I was pleasantly surprised: my shipment arrived sooner than I expected and the suit fit perfectly! I did my due diligence and used Venus' measurements and maybe that helped in the fit. I'm planning on ordering again and hoping to have the same good experience.
I agree with Jill....so deceptive on this "FREE SHIPPING" My original order was 168.00 and returned two items and it dropped below 100.00 so I got charged 19.90 for shipping What a waste of money! I love their bathing suits but I will never shop at this company ever again.How can a company like this stay in business when the competition (MACYS) offers free shipping and free returns....bye bye Venus
I have always had excellent service with Venus during all orders in the last 2 years ... Whoa! Something radical happened with these last two orders! Lousy service. Ridiculous wait time - poor phone service when I called for an explanation, wishy washy answers that kept changing. I am heartsick at how disappointing this last order was. Worse yet, I placed two orders on the same day and they completely lost the last one! No explanation. WHAT???? Off to the mall! I hate getting such poor service from a company I depended on!!! This is NOT ok! I do not accept poor service. There are lots of companies that are happy to take good care of me!
I have ordered from venus for years. I've never had a problem returning or receiving items. Their shipping is super fast and the clothes are excellent quality. The customer service has always been top notch. I'm a loyal customer and will continue to be. Keep up the good work!
I always wished that Venus had reviews provided for each of their items in the way that Amazon does, actual customers' viewpoints of both good and bad aspects of fabric, sizing, service, etc. I ran a search and found this site and have to say, I'm not surprised by the low ratings. Here's what I have experienced, both positive and negative.
Positive: Venus has an exotic type of clothing line that is unusual and you won't find their pieces everywhere else. On the flip side of this, many of these pieces are over the top unless you are both 25 and advertising a "very good time to a man", i.e., not subtle. On the other hand, if you search with a discerning eye, you can find lovely pieces that are very feminine, unique, and wearable in public; its 60/40. Prices are reasonable, but borderline if you are a good shopper and check out H&M, etc.
Negative: First, they dont offer customers reviews of their pieces as do most other sites; it would be nice to know if the particular piece was found to run a bit large, or small, the color was consistent with the representation, the fabric is of quality, etc. BIG negative for me. Second, inconsistent quality. Ive ordered items that were exactly as I expected, quality fabric, appeared as represented in terms of color and fit, etc., and others that fell way off the mark. For example a dress described as Oatmeal, shown as a nicely barely crème-ish white; it was lemon yellow. Awful. Third, I receive an email EVERY SINGLE DAY notifying me of some huge sale on items, I take my valuable time and check on items that Ive been interested in and the prices are the same. Never fails. And if Venus Marketing is listening to this, please take a que from it because what we do is ignore your ads we receive because we know that maybe there is something thats marked down but nothing much. And lastly, which drives me crazy. Venus advertises something I really want and am willing to buy right now at full price, I click on it, and its not available for THREE MONTHS! I give you this example as of today, 09/25/2016: Item Y69503, Printed Lace Detail Dress. Clicked to order, not available until 12/22/2016!!! And this has happened before with other items. Items that were advertised as not available until XXXXX date, then I go back later, and the date is pushed back again, and again.
Bottom line, Venus has some great items, but theyre listening: here are the things you can change. You can offer customer reviews of items to reduce disappointment of items purchased. You can offer free return shipping on items that are a disappointment because they are not as represented. (If you have to, increase all items by a about $.50 to cover the overall cost of doing thisIm okay with this.) And you can stop bombarding us with ads for sales when nothing is really reduced. Just tell us when there is really a sale on CURRENT CLOTHNG and then well pay attention and go to the site and buy what we wanted. If need be, send the ads marked Summer items clearenced in the Fall, And then if its truly a sale of current items send the ad as Our current Fall items are marked down for today only. Thanks, hope this helps other customers and maybe even Venus to consider some changes. JP
I tried to UNSUBSCRIBE at least 50 times. And I am still receiving an email every day... I reported the incident 5 times. Nothing to do. Of course I would never make an order with them, their customer service is inexistant.
When I order an item from the magazine or online, the quality looks great. But when it arrives after I have ordered it, the material looks nothing like in the photos. I honestly think that they make high-quality stuff for the models to wear, and make cheaper versions to ship out. Also, the restocking fees and shipping label fees when you're doing a return ( because everything I've ordered from there has been made out of low grade material, nothing like what you see in the pictures) are outrageous, makes it to where you hardly get your money back.
So, I have ordered a total of 3 times, all together I spent about 500 dollars on clothing from here. Most have been dresses and tops. Some were gifts for my daughters. Overall, the items look nice in the photos and for the most part they are okay, fit semi decent and look okay on me. My problem is the fabric is super thin and not the best quality, maybe that's why it's priced so well? I do like the clothing in general, colors and styles are okay but every little figure flaw is visible. I am a size 12-14 and never once in my life have I had to wear a body shaper with any other dress except for the ones I buy here..I guess we get what we pay for. The customer service and shipping has always been great.
Update, I just saw the photo option, I will add photos of me and some of my dresses from Venus including the light pink see through one which I cannot wear as it is extremely see through. The photos of me wearing the other 2 dresses, I have nothing bad to say..a little think but still wearable.
I order online all the time and this is unheard. Not only did I pay the $6.95 return shipping I had to pay the original $12.95 shipping when I returned a couple items and my order dropped below $100. I ended up paying $20 in shipping! This is not clear and their Customer Service team is beyond rude and unhelpful. The clothes are fairly cheap as well, hence the pricing.
I must say that I am normally very happy with my purchases from Venus and would give a 5 stars for all of my other purchases and the items I had to return. However, this time I purchased the crochet tunic in March 2016 and wore it in July and then again in August. I hand washed it in August in the washing machine and it falls apart at the bottom. I have washed similar items using the same method and have not had any issues prior to this one. When calling Venus to complain they were very customer nice but could not return my item because of their 60 and 90 days return and exchange policy. This policy needs to be changed for poor quality items or they need to fix these items. I filed a complaint with Quality Control and I will see what happens next.
Tip for consumers: Be care when purchasing anything with a crochet pattern or fringes.Ask Velynn about Venus
They have great clothes but if you have an issue horrible customer service My friends bought me a gift card for $200 for my birthday and I cannot tell you what a hassle it is been to try to deal with using it. Buyer beware did not buy a gift card from Venus!! Good luck!
I've bought from Venus for the past 3 years and they are perfect!! Sexy but classy is all I can say. There's a huge problem going on and ppl are using Venus's pictures and they're are taking orders and they're making the clothing as they go. It takes forever for the clothing to get to you and the clothing isn't made good at all and the customer service from these ppl are just ridiculous!! These ppl are pretending to sell Venuses stuff and Venus is paying for it in a huge way. Ppl don't trust them, ppl are giving Venus bad reviews, ppl are accusing Venus of things and Venus is trying so hard to STOP these ppl from doing this by suing them because they are selling you things that aren't venuses products. Please do your research before you get something that's not made from Venus. It happened to me two separate times. But not once with Venus. I called Venus directly and the woman I spoke with was extremely nice. She said she has to explain to so many that they're legit and all kinds of things. I honestly don't think they deserve any of this. It's not coming from Venus, I can guarantee that you will get exactly what you order and you'll love what you order. Just make sure it's straight from Venus , don't look at a picture and click on it cause you saw it in Venus cause you won't get what you ordered. Customer service is always pleasant and their clothing is always perfect when it's straight up Venus. Get catalogs and order from them, don't order from Amazon cause again they're just pictures and not straight from Venus. I've trust them and so many do as well and have been ordering way longer than I. Venus is a very trusting place.
I purchased three dresses that I received from Venus. I decided that the material was too thin and cheap for me so I sent the items back using their label.
I was expecting ALL of my refund back minus the return shipping 6.95.00 Well, I received partial credit back to my credit card and a CREDIT SLIP for $15.00 to use towards future purchases at Venus.
I told the gal I didn't want a credit slip and NO where on their site does it say you will receive partial refund and a CREDIT SLIP if you are dissatisfied.
I asked the gal to close my account immediately and refund ALL of my money and she said, I can close your account right away and you can give your credit slip to a friend to use.
I said no, and she said their was nothing she could do about it, when I asked to speak to a manager she hung up on me.
I ordered a bathing suit in a size 12, every store I've shopped in, the 12 fit me and at times I needed a 10, the Venus bathing suit was too tight so I had to pay $7.95 to have it shipped and $6.95 to return, it's a total rip-off. One other thing, it's impossible to stop their e-mails from coming, I've unsubscribed 3 times to no avail, then called and they supposedly connected me to their IT team who said the twice a day e-mails would definitely stop, they are still coming to me. Stay away from this place, they don't even deserve one star.
So I have LOVED Venus for Years! I am not a small woman because my shape I can go between a size 14-18 depending on the Item. I have been able to buy tons of things with Venus and have always been so Happy, never had a problem with shipping and handling either. This latest Order I cant say I am as happy with! I have this Emerald Dress I got years ago and Loved!!! So I was soooo excited when I saw that now had a black and purple Version of "the same dress". I got my Item and pulled it out of the bag. First thing I noticed was the Material was Different. It was a lighter thinner material. The other was a nice thick strechy Material. I would call this new Material Slinky and see through. Not at all the same, but I put on... Yeah, the stich of this dress is not great. Its a little off kilter and its no wear near as long as the other dress and way way more see through in the Black version. I still like enough to keep because it can be worn, but its not anywere near the quality I expect for Venus! They best grt their acts together, maybe go back to having clothing made in Lithuania rather than China! I looked at the tags ... That is the differance... Everything made in china seems to be cheap and crap quality now n days... So if Venus is now getting their Items made in China then the great quality they used to represent is no more. Maybe new owners, who Knows ... But if they read this, I highly recomend you switch your manufacturers back to the old ones! Or your business will suffer a great deal.
Haven't had a problem with clothing or shipping but, always advertise she same pieces for the last 2-3 years so I stopped ordering. Only a few new items but for the most part.... it's the same clothing. I used to be excited when catalog arrive but now I just toss it.
My wife placed an order never received item...forgot about it got a bill for item and a latecharge,prior to her bill had a 0 balance ,so she called and was told the item showed delivered....no item = $51.00 bill (item never received and now 2 late charges for not paying bills)
Did not receive my order... Then told by customer service "did the shipping receipt state it was on back-order"... Hummm it didn't state it was on back order at time of ordering, shows the item was shipped, no notifications, just not received and nothing denoted... Worst customer service, no advance notice, they just don't come through and are good with that... And unless you follow up you will never see what you purchased - stay away from this company it's a sham
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