VCAHospitals

This is specifically about the VCA Animal Hospital in Tempe, AZ on Broadway Road. They did not provide proper follow-up care when my cat's infection resisted treatment. After I called 3 times, a technician finally called me back and was unable to answer any of my questions! She basically blew off my concerns. The vet had told me this was a serious infection and the tech acted like it was no big deal. I was told spaying my cat would fix the problem They wanted to charge me $850 to spay vs $350 elsewhere!

Worst visit. Long story that I don't want to relive. Vet Dr. Boyd nearly killed Niña. She ASSUME her diagnosis and she made a fool of herself. Thank God I didn't put Niña out. She said she would not make it and had problems breathing. I brought Niña home. She breaths great and she went through what animal poison control says. How do I know. If she had physically examine her lungs they were fine. Do you and your furry a favor stay away.

First off this place treats pets and clients possibly. Secondly, they're overpriced for their services. But worst of all they get blood for transfusions from a canine blood bank where pets are horribly abused.

Most unethical place I have ever worked, If you want to have a positive career and trust your employer run away from them and never work for VCA. They illegally charged employees taking money away from employees retirement plan and lost in court, but still deny such claims. Not very ethical if you ask me.

Told intake my dog is severely underweight and giardia med hasn't helped, still losing weight and asked to check for other issues. Told me they could see him in a month! WTF?

We have 5 pets on Care Plans. We never used to have an issue getting an appointment with in a few days of calling but lately it is 2 weeks or more. One of our dogs has a large lump on his shoulder that is turning black and the soonest appointment available is 6 days from now. Yes they have 4 "emergency" appointments available everyday but they fill them within minutes of opening.

I brought my dog here about 2 weeks ago. Unfortunately, she passed away very quickly. I expressed that I would like for her to be cremated. I was given a booklet with options for cremation arrangements. I selected and paid $130 for an urn for her remains to be returned. I called asking why her remains were not ready to be picked up. The employee stated that the communal cremation was selected and I did not want the remains returned, simply stating "sorry". There was not even an offer to refund my money considering services were not rendered.
It was painful to lose my dog so suddenly and unexpectedly. It is a lot more painful knowing that she has been discarded thanks to the mistake of the incompetent employee of River.
I hope that no one else experiences this pain. Do NOT trust this vet with your pets remains or care.

Apparently your plan auto renews back to the original date you made the account every year. Now they tell you this once and then never again like your suppose to remember one bit of info a year from now. Then they renew it with no warning no hey we're renewing your $#*! nope they just take it. Caused me to have a bill taken out I wasn't planning for thus making me 2 hundred in the hike. And now these dumb $#*!s who took my payment out on the 9th of December was again taken out in the 23rd. You all are best lucky it didn't overdraft me again or I'd be looking into lawsuits.

VCA did a big buyout of area independently owned clinics. All of the pricing doubled or tripled. Much more concerned about money than animals. "Stay Away from VCA"

My cat was vomitting 3 times a day. We were traveling and made an appt at VCA, Apache Animal Hospital in Sierra Vista, Az. Time spent examing our cat 10 min. Then a list of testing they wanted us to pay for was $2,200.00! After 2 hours of negotions about prices and procedures, we only wanted to pay for thyroid, kidneys and urine, a cost of $328.00 with results of negative to all test. Suggest gatrointestinal food and gave her 1/4 of a bill for vomiting at a cost of $22.00! Chewy has a the exact item consisting of 4 pills for $19.98. With food and meds a total 435.00 and no diagnoses. She still is vomiting so I called for the prescription for the vomiting pills and they refuse to give it to me unless I have remaining test done that totalled $2,000 which we cannot afford. So my poor cat is still vomitting and not at all better.

Worst Vet Hospital I've ever been to. Receptionists and doctors could not answer questions about my cat's health problems, and refused to work with me money wise. It was five hours later, after applying for loans, asking my family members for help, that they even suggested a "back up plan" or "last resort plan", which was a third of the initial bill. After letting me know finally of this last option, of taking my cat home to monitor him myself, the Ver did not give me proper information on how to properly maintain him, even when I asked, and failed to send me home with the proper equipment to help my cat through his pain. They did not give me pain medicine for him, and told me "He should be fine by tonight or early the next morning." When he was not "fine" the next morning, I took him back in to get whatever they messed up, fixed. The refused to fix it, and told me "you can pay everything we need to fix him, or you can put him down." About an hour later, with no other options, because I couldn't pay, decided I had to put him down. But wait, after they had given me those ONLY two options, and I had given them my final decision, they say, "Well. We can go ahead and take care of him anyways. But he can't be yours anymore. You'll have to surrender him."
Who the hell screws with someone like that over their beloved pet? There is something extremely wrong with this place. They're disgusting.
After surrendering him, they told me they have someone willing to foster him and he'll be up for adoption on their website. Well, I did my research. And even asked them which places they adopt him out from. Guess what they told me? That they "don't adopt out, and have no association with any adoption agencies"

What the f*** is wrong with this place? Disgusting people here. Do not go here.

A good vet is in Pomona, off of Gary and the 10 freeway. Never go to this Upland vet. They're despicable human beings and had no sympathy for me losing my baby boy. Never once apologized for failing to inform me of everything he needed, and withholding information about the well being of my precious furbaby.

If you care about your pet, you won't take them here.

VCA Animal Hospitals is the most
Unprofessional Veterinarians I have ever
Experienced in my life! Count to a Zillion
Before becoming a Client of There's!
I do not recommend VCA Animal Hospital's Period! And I hope VCA Goes out of Business in the United States of America or around the
World!

My daughter's dog (LJ) got into the garage. I was concerned something may be seriously wrong. One of the vets had a cancelation so LJ was seen. I expected to spend a couple hundred dollars knowing LJ'd need an x-ray, which was $180. The vet K. L., DVM kept talking like LJ had been vomiting a lot, but LJ had only vomited once. Dr. K. L. Talked to me not with me. Then she started talking about giving LJ meds to settle the GI irritation. Being worried about LJ, I agreed to 2 prescriptions and 2 injections. I was never given an initial or updated treatment plan/estimate. I was NEVER TOLD the injections of Famotidine/ Pepcid & Maropitant were $26.75 & $107.45, respectively. If told, I would have said "NO". Needless to say I am very upset that my bill totalled $476.00. I called to get my $107.45 refunded. I was told multiple times by the hospital manager that because it was treatment LJ received my $107.45 could not be refunded. I corrected her saying that she could but won't refund my money. She admitted that was actually the case.
On a previous occasion VCA contacted the incorrect person to get authorization for additional testing. I argued and got that charge removed.
This facility used to be a small private Veterinary Hospital. There was a doctor seeing appointments, walk-ins and surgeries every day. Walk-ins were truly welcome and received the same treatment whether they needed emergency treatment or an annual exam.
Since VCA took over the services continue to decline while charges continue to increase. VCA charges $15 extra for walk-in patients. Plus, VCA wants you to make an appointment for a walk-in time-frame which is just plain stupid and contrary to the whole philosophy of convenient & easy patient access. VCA charges a day-boarding fee if your pet is there without a human, even if it's at their request and/or for their convenience. VCA obviously does not know how to provide patient friendly and convenient walk-in services.
This is one more case of small business services being far superior to those from a corporation. My family will never use VCA Petmed, Antioch, TN, again.

Initially when I walked in with my sick cat, the office assistant said " we don't have walk in emergency today, come back tomorrow ", and I insisted that this is an emergency I know my cat, he would not cry like this, she called her supervisor, long story short they checked my kitty in, from here on, all services were excellent, vet tech, and specially doctor, dr Hoang was super nice and empathic, knowledgeable and explained everything in details, thank you very much for your services

Brought my dog in at 6pm. She was bleeding from the rectum and vomiting. They did not see my dog until 5am. 11 hours, her back legs and tail was covered with blood. I requested that they at least put her in a room with pads. They said no. Then I asked that they clean up the area with was now covered with blood and vomit. They keep saying that someone would come out and clean it up which didn't happen for two hours. How disgusting, to treat an animal with no regard. They charged me for antibiotics and did not give them to me. They said her vitals were stable. She had a RBC of 72. I took my dog to my own vet and she had 104 fever, and lost 5 pounds. They told me they didn't know what was wrong with my dog. For $2500.00, I should have gotten some answers. Shame on you people, it's obvious that you're only interested in making money, you should not be in business. I would never take my dog there again. Every time I went to speak to the girl at the counter to tell her how bad my dog was bleeding, she told me that she was not a priority. Maybe you should train your triage people to have more knowledge. Never in my dreams would I think people could treat an animal so poorly. Shame on all of you.

I brought my feral cat CT in to see Dr. DeCamp in May, CT was very sick and needed to be humanely euthanized. Dr. DeCamp confirmed my thoughts after his exam and he euthanized CT. He said he wanted to do a necropsy but since I didn't ask for it or need the answers myself he said that I would not be charged. Dr. DeCamp was kind and understood that I did not wish to incur any further charges but he wanted to answers, so he sent CT for a necropsy. Now MONTHS after the visit Lauren Hewitt checked my DEAD cat in and charged me for the service that I neither asked for OR APPROVED> I am now receiving collection letters. SHOW ME THE SIGNED TREATMENT PLAN. HOW DARE YOU. I spoke with the staff and they let her know that Dr. DeCamp told me there would be no charge. Are you so hard up for money that you are checking in dead cats months after their visit? Don't you have enough FALSE anal gland infections being diagnosed to bring in revenue?
SHAME
SHAME
SHAME

They put profits above care for animals, do not answer questions, and push tons of tests for money, without adequate reasons for tests. The standard of care is not adhered to, rather whatever will make them more money is what is pushed. They are vague and will not give you an answer about your pet unless you keep on spending money. I called 4 times within a month and got 4 different totals for x-ray costs for the same type of x-ray. If they really cared about animals, they would do more to help owners afford to save their pets' lives. Most importantly, they would really care about the pet instead of making money off of them.

This is for VCA veterinarians in the Austin, Texas area.

I had a dog given Graves' Disease by a now VCA-owned clinic, and he did not recover. That was a medication error.

Ten years later, the Graves' causing veterinarian was overbooked and sent me to another VCA veterinarian who couldn't recognize an emergency, didn't do most of an exam, and didn't do necessary labs. (Because they're not an urgent care clinic and don't have onsite labs—they just fraudulently advertise) Their vet told me to wait on unnecessary testing for treatment. My dog died, hours later, pretty awfully.

I'm certain that vet could not pass a basic veterinary triage exam. She never mentioned what actually killed my dog, and insisted on something else.

And, once again, my primary vet probably caused that emergency by pushing VCA branded supplements that interfered with medication.

These are wildly overpriced, awful veterinarians that can't do basic emergency triage and make medication errors that are fatal.

Avoid Austin area VCA. They're a bad corporate veterinarian in a city full of good private vets, and two other better veterinary chains. There's no reason to give them your business.

I strongly do not recommend taking your dog to this clinic.
Dr. Longo treated our beloved dog in a very unprofessional, uncaring,without emotion and compassion. He decided that it was right for him to go through a procedure knowing he is old and has health issues and a small heart murmur. This was a problem and there was a good chance he won't make it alive.
Our dog was suffering tremendously for two whole weeks after this procedure! We took him back to the vet ( Dr. Longo) to give him an injection that would calm him and ease on him, the doctor gave him an injection that actually caused him much more discomfort. He died with so much pain hours after the doctors visit.
Unfortunately this clinic is all about money,the doctor treated him without any emotions.
I would also like to emphasize that the staff at the clinic was good and kind. My criticism is towards the doctor himself only!

Horrible, horrible experience. Had a brand new vet Dr Maura totally screw up and wrongly diagnosed a leg fracture on my cat. She also totally missed her hip fracture and tail fracture. My cat was attacked by a large animal that Dr Maura stated was a "cat bite" even though you can fit 3 fingers into the wound which no cat could ever cause that kind of damage. She cleaned the wound out but never even bandaged the wound and then without regard put the dirty and soiled shirt back on the newly cleaned wound hence cross contaminating it. She suggested we take the cat to Blue Pearl which is a specialty Hospital almost 4 hours away. After spending almost $1300 dollars at VCA Palmetto that wasn't an option and we told Dr Maura this multiple times which she completely ignored. She charged for pre-surgery blood work which makes no sense as we told her we were taking the cat to our regular vet the next day. Dr Julie was the one who told us the cat's leg fracture was wrongly diagnosed and that she also had a hip and tail fracture. This vet Dr Maura wasn't even going to give pain medication or even antibiotics. My sister who is a vet tech made sure we left with an antibiotic and pain medication. However the pain medication prescribed did nothing to alleviate her pain. The antibiotic given wasn't even the correct one for skin infections or wounds. Also no education was given to us as to how to take care of the her wound. No supplies were given. Just that the vet totally took advantage of us and got all the money she could get out of us. Luckily my sister is a vet tech and helped stabilize my cat till we could get her to her regular vet early the next morning My vet retook x-rays because she did not agree with Dr Maura's diagnosis. My vet charged me $140 for x-rays, the correct antibiotics, appropriate pain medication, not to mention all the supplies to dress her wound, laser therapy, and debridement. When I called to complain to VCA Palmetto I was given Dr Buerkle to speak to who is the Medical Director. The only thing she was willing to do was refund the emergency office visit fee of $127. She said she would use this as a learning opportunity to help Dr Maura learn better communication skills when dealing with clients. What about her incompetence and wrong diagnosis? My cat had to have surgery today to amputate her leg and tail. This is clearly veterinarian malpractice and this hospital is all about the money and not the well-being and health of their clients. Dr Buerkle obviously is covering up for this new vet who had no senior supervision and was left on her own to do further damage to my poor cat. Don't trust these money grubbing idiots with your beloved pets because they don't care. It's all about the bottom line. Shame on you Dr Buerkle and your practice. Thank goodness for vets like Dr Julie at Lori's Animal Hospital who puts the well being of their patients first and foremost. Unlike VCA Palmetto Hospital and doctors Maura and Buerkle.

This was my first visit for my new dachshund Roxy and we had a great experience. The front desk girls were very friendly and helpful and Sara the Vet Tech spent lots of time explaining everything. Dr. Carlos Urday was awesome, very helpful and I feel confident in bringing my dog here for all future care.

They prey on trusting and vulnerable Dog owners to upsell and charge you for things you don't need which is very unsavoury.

VCA - THE WOODLANDS - TEXAS:
PUSHING PUSHING SPECIFIC MEDICATION... IN BED WITH SUPPLIERS! RIP OFF! BAD UNFRIENDLY STAFF ( BLUE HAIRED LADY). UNNECESSARY EXAMS... RIPOFF! STAY OFF!