I dropped all my stuff off with them at their office that day and within 24 hours I had my passport back in hand. (in 6 reviews)
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All you read from others is true. had I read the reviews before I started with them I never would have started. It is true. we NEVER got our passport, could NOT speak to a manager of any kind, did NOT get a refund despite the fact they never followed through. They said WE didnt follow through. 4 weeks before our vacation out of the country still no passpsort so we went with the process through the post office expedited service. we had no choice! STAY AWAY!
This is the follow up to my review of "U.S Passport Now" I was Lucky and finally received my new passport 1 month after starting their process. The only problem is, I paid to have it in 8-14 DAYS! ($149)
I asked for a refund and they said they would respond in 48 hours, they didn't!
First. They have a contract with FedEx. I don't know the details of that contract, but if you do not use FedEx, they will refuse it. They are up front about using FedEx when shipping to them, No problem EXCEPT: They first said my photo was not good and would have to send them another one. Then they said my check was not good (it looked altered). This time they gave me an address in Washington D.C which looked like a government passport office, It Wasn't. I had sent my check via USPS. They refused to accept it. The check they were talking about was actually excepted as payment by the government on May 12 and they had my passport at the "will call" window, to be sent back to me on May 16. They told me about the check on May 16. They somehow redid the process so I would again have to use FedEx. Do You Think they may get a bonus from FedEx when so many packages are mailed to their addresses?
Finally I called the US Government Passport center and they said my passport was in Houston ready to be picked up on Fri. May 27. "U.S Passport now" said if I paid them extra I could have it delivered on Sat., if not it would be delivered June 1st because of the Holiday. I didn't want to pay them a dime more. Well even though it was promised to me by June 1st,they never picked it up on Fri. and it did not arrive until June 2nd. I feel Lucky to get it back at all!!
This LLC company is Owned By:
Marek Maczynski (as filed in the 2016 Florida Limited Liability Company Annual report- FEI Number 45-4274917)
551 NW 77th St.., Suite 207, Boca Raton, FL. 33487
The direct number to the U.S Government Passport Office in New York is:
The U.S Government Passport Web site is: https://Travel.State.Gov
Normal processing times:
Routine: 6 weeks
Expedited at Agency: 8 days (must give a reason why you want it expedited)
Cost to expedite:$170
Regular cost (Renewal): $110
There you have it:
DO NOT USE THIS COMPANY!!!
DO NOT USE THIS SERVICE.
THEY WILL CHEAT YOU OUT OF YOUR MONEY AND WORSE THEY WILL NOT DELIVER YOUR PASSPORT.
THEY HAVE CAUSED ME THOUSAND OF DOLLARS IN DAMAGE.
THEY HAVE CAUSED MY DAUGHTER TO MISS HER GRANDMOTHER'S FUNERAL, DESPITE SENDING IN ALL THE PAPERWORK AND MOST IMPORTANTLY. THOUSANDS OF DOLLARS IN FEES.
WORSE OF ALL THE CUSTOMER SERVICE IS HORRIBLE. THEY ARE ARROGANT, NASTY AND RUDE, SOBS THAT REFUSE TO LIFT A FINGER EXCEPT TO CHARGE YOUR CREDIT CARD.
Words can't describe how embarrassed I am for not listening to my wife about this company! Lets just say that I won't attempt to get my $129 processing fee back. it's not worth it! You've been warned! Don't be a dumbazz like me!!!! Oh, a 1star is too high!
Was told that my application had to have the barcode and the extra passport application taped or attached to the outside of the sealed envelope. BEWARE...THIS INSTRUCTION IS NO WHERE ON THE CHECK LIST AND NOT ON THE WEBSITE. They basically charge you money and do nothing. They also conveniently call you after the time for a refund has expired. Such an awful company I feel bad for people like me who did not take the warnings from sites like this. I'm reporting them to the BBB and hopefully they will eventually be shut down. Disputing the charge with my bank and informed my operator of all the bad reviews this site and others ones like it has reported about them. Unfortunately I think that since they are very calculating about ripping you off for 200 bucks no one disputes because it is such a small amount of money and it's aggravating to go circles with them. Who likes getting ripped off beware of them and go to a real passport agency, this is a third party and they are not affiliated to any government agency.
This is a scam. I am embroiled now trying to get my money back. $50 fee and a separate $129 fee. As I made my way through paperwork trying to expedite a passport for my 14-year-old son, it got stuck on "Child" or "Student" and would not go any further. I could not get my initial person back on the phone. Somewhere down the line I got another person who said others had been having a similar problem with that part. Time was of the essence so I switched tactics, drove to Federal Building etc., and got it done.
The scam is that they require you to pay up front (in your crisis state of needing expedited service). Then unless you cancel within 24 hours, navigating an impossibly difficult protocol, they've got your money. I tried to go to email@example.com upon advice of telephone operator and no page opens up.
I'd love to take these greedy, corrupt gold-bricking a-holes down, if anybody wants to help!
I wish I had read these reviews first. Everyone is similar to mine!
these people should be put in jail.... with their scam. no wonder they are in Miami playing games with people and not rendering services. wow- I would like to take these people down--- this is when you need the police to step in on their games.
they should be a no star
I did a search on renew us passport to process my renewal. I though I was going out to US Gov site for a regular renewal. I entered my credit card information thinking I was paying the standard fees for expedite. Once I realized I was on another companies site I called them immediately to request a refund. They indicated they could refund the service fee but not the $50 fee which is non refundable. I never intended to use this companies service in anyway and requested refund within minutes. I am disputing the charge with my credit card company.
Filled out their online application one evening, changed my mind, called them and they were closed, called the next morning and cancelled order. I was charged a $50 processing fee that I had not agreed to. Unfriendly rip off. Do not use this company!!!
I sent my passport to renew on tuesday and I had an international flight on friday .They said I should get passport by thursday.I never got a phone call from them nor an email other than they received my passport on wednesday morning.It;s saturday and I have not received my passport as promised for thursday or friday. I called numerous times only to get conflicting information from different people. On friday I spoke a a man who said he had the passport in hand and that I would pay more for saturday shipping which I did and I never got my passport.I had to cancel my vacation to Europe and had to pay cancellation fees for the airfare and lost money on reservations at the hotels and tours I already paid for!!! Awful service and truly a scam>>>>Never use this company!!!
DO NOT USE PASSPORT SERVICES. Their service was going to take LONGER than just going to the post office. The 50$ charge that they say is not refundable (in the fine print as they do not tell you up front that this charge is not refundable) they claim is a fee that they pay to the government that the government won't refund, well it turned out that that $50 is actual paid directly from the customer to the government so US passport now does not such transaction. Additionally, the $70 that they do refund if cancelled within 2 hours was never refunded to me. They stole off with $120 for their misleading and unfair policy. My credit card company was not even able to dispute any of this. There is no one to talk to at passport now as they do not have managers or any higher ups, just rude phone operators.
I highly recommend using a different service or just goin to the post office, they will do their best to get you your passport when you need it.
My husband was in a bind and needed his passport renewed asap. We found this company on the internet and he filled out their application seemed like they would be able to help us out. Turns out they aren't fast they won't even answer their phone. My husband tried calling to see what he needed to do to help speed things up but it was after hours 5pm eastern time. How is a company going to help expedite something when they work the same government hours isn't that what you are paying for! Decided to go with Rush My Passport since they answered their phone(they are legit). Then turning our attention back to this awful company USPassportNow we tried to cancel they told us that they have a 24 hr cancelation policy and we can not get a refund. Oh and you have to call to cancel, wow but oh they don't answer their phone! We would have excepted a reasonable cancellation fee for our decisions, but not the $199 for the passport and $30 shipping fee when clearly there wasn't any shipping nor a passport. Sorry for the long story but in the end they charged us $329 for absolutely nothing!! Never use this company unless you just want to give your money away!
This company presents itself as a Dept of State entity and is a complete SCAM!!! After completing the form for my son, I started one for my wife, but had to stop half way through.
I received a confirmation for my son's application which included $50 processing, $49 expedited services and $30 for one Fedex shipping. None of this was shown until I completed the lengthy form. I then saw that I was billed for my wife, who's form was never completed. Long story short, I never used the service and have been told that they will not refund any of my money.
Totally bogus! They don't offer any special processing you can't do yourself for way cheaper. After putting in your credit card information, they inform you that you only have 24 hours to cancel and $50.00 of it is non-refundable! On top of their "special processing" and inordinate charges, you still have to pay the U.S. Dept of State for the actual passport. WTH?! They took $129 like a bunch of bandits! DO NOT USE THIS COMPANY!
Tip for consumers: DO NOT USE THIS COMPANY!Ask Jay about USPassportNow
SCAM SCAM SCAM SCAM!!!!! Does Better Business Bureau know about this horrid company? I think it is a couple men sitting in their home just raking in the money. So if anyone wants to give them your money for nothing in return, then this is the site for you. ( really I hope no one does and you can read this and learn from my mistake).
this site is very deceptive...you think your dealing with the US GOVT...you are not...dealing with them was not pleasant....canceled within 24 hours....was charged $50...the $75 will take 10 days to credit my account...should have read the reviews before using them...they are making a lot of money preying on unsuspecting people...never use this company.....
I purchase their services online Thanksgiving day and the next we went to the post office to have them check our documents to make sure we had everything before we sent it to this freakin USPassportNow company. We had everything but our itinerary so the us postal agent told us we did had to go through a third party if we did have our itinerary so we decided ok let's just go through the us postal directly so we did. I called the US Passport Now immediately after that to cancel but they were either to busy that they could answer their phones because according to their automated recording they are closed on National holidays and weekends...Friday after Thanksgiving is not a holiday or a weekend so technically they should have been open I called and left several messages..so on Monday I called to cancel..I'm so upset they only refund part of my money and keeping $50.00. I don't think that is fair that they should keep that even if they never touched my case..when we submitted the payment online when they were closed and Friday they were closed and the weekend...they never really processed my case therefore they should refund my $50.00 as well. Who can I go to get my full refund from this company.
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