• U.S. Medical Supplies

U.S. Medical Supplies

Overview

U.S. Medical Supplies has a rating of 3.69 stars from 203 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with U.S. Medical Supplies most frequently mention lift chair, old mother, and timely manner. U.S. Medical Supplies ranks 7th among Medical Supply Store sites.

  • Shipping
    17
  • Quality
    15

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Terrible customer service - these people sell you the chair, make false promises and then you are on your own.
How would you rate U.S. Medical Supplies?
Top Positive Review

“I called and spoke to Shonreka and she was very knowledgeable and took care of my situation. TY”

Carmen M.
6/30/23

I spoke to Shoreka and she was very knowledgeable And waisted no time.I think USM is very good and easy to get your supplies.The cost is very reasonable and they do all the calls to medicare and your doctor.I recommend USM to everyone.The workers are very kind and get your needs don't asap. Thank You Shoreka

Top Critical Review

“Terrible billing practices and overcharging. Keep your payment receipts!”

Brian F.
9/7/22

First off, they failed to mention that they were removed from my insurance company network in the previous year so I paid $900 out of pocket for my first order of diabetic supplies. Insane. First order went ok. The second order they invoiced me multiple times for the same order. It was maddening. They arent able to track what was paid for by insurance vs what you pay for with co-insurance. This led to a multiple weeks long, several phone call, many online chat sequence where I was the one who had to explain to them how their accounting was wrong and I had in fact, paid the invoice in full. I mean, they wont even ship me the supplies before I pay so how could they possibly think I still owed them? I had to to do the investigative work FOR THEM and match up invoices and receipts. If that wasnt bad enough, this morning they sent me another "unpaid invoice" for supplies that were bought and paid for IN FEBRUARY! How do you keep making these mistakes? Luckily I have kept all my receipts and sent them back to cust service. Avoid doing business with these people if you can.

Reviews (203)

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customer service (35)
Thumbnail of user penniew18
1 review
1 helpful vote
August 16th, 2022

I have been caught in a loop between my physician's office and these so called Suppliers! I have had documented proof that they have received faxes for a new RX from my doc. They give me the run around every time I chat or call. "We are still waiting on a response from your doctor." So despite actual telephone conversations with the office staff and multiple confirmations of the correct PH # and FAX# to use. Still 6 weeks out and I still do not have a critical piece of equipment! SO, I am going to tell you this. I WILL NEVER RECOMMEND THIS BUSINESS. They give absolutely NO F*CKS for the patient. If I could give them a ZERO they definitely earned it. Go somewhere else if at all possible.

Tip for consumers:
Don't count on this business if you rely on the product for your well being. You might find out just how little they care!

Products used:
I have never received the insulin pump controller that I need to use the Omnipod 5 system. Despite multiple attempts via Chat or Phone call, I have been in a loop between my doctor's office who faxed at least three times and new RX and the phone calls directly from the office to USMed, I am still 6 weeks out and NO INTRO KIT with the control device that is 100% necessary to use the Pods I already have. I have been "transferred" to one useless idiot after another for SIX WEEKS!

Service
Thumbnail of user juliew1353
1 review
1 helpful vote
October 18th, 2022

Very upset with US Med and disappointed. They shipped out a prescription without first checking with insurance if it was covered. Turned out they sent out before being eligible (still had supply on hand), and now the claim is being denied, so they canceled us! They said they can't know if it will be denied until they bill, yet they bill one month later! Any other prescription before it even gets dispensed first goes through insurance to make sure covered, and that is how they know how much to bill. Incredibly irritating. And to top it off, the customer service representative (Minush) was incredibly rude and actually yelling at me that she can't help me.

Products used:
glucose supplies

Service
Value
Shipping
Thumbnail of user kathleenh1542
1 review
1 helpful vote
October 21st, 2022

Order 16 cases of infant formula, received 16 bottles instead, comprising only 15% of the order, but paid for 16 cases. Support telephone is non-operational and unattended. Email support is dismissive. Don't order from this scan outfit unless you want to be ripped off.

Products used:
Infant formula

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Value
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Quality
Thumbnail of user verenar10
2 reviews
2 helpful votes
June 24th, 2021

For my diabetes supplies they charged me $1500 upfront and now, 3 month later, the claim is denied... they sent the paperwork twice to the wrong address... they still did not sent all the necessary documents to my insurance to get reimbursed...
When you call them, they have no clue how the status is and are unable to provide me with information or unable to help to get things rolling. Unbelievable.
Now, they text and email me to reorder even I did not check the box to allow to contact me and I just saw they charged my credit card AGAIN!?! I will never ever order with them again. Edgepark told me it takes just a few days and never had trouble with them.

Thumbnail of user johnb12431
1 review
0 helpful votes
January 29th, 2024

I have been trying for over a month to switch to US Med for insulin pump supplies.
Can't reach customer service on the phone. Online chat is almost no help. Now I'm down to 7 days of supplies and the chat says they can't reach my doctor for prescription. How about keeping me in the loop!? I think I made a huge mistake changing suppliers!

Service
Value
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Thumbnail of user brianf1690
1 review
0 helpful votes
September 7th, 2022
Verified purchase

First off, they failed to mention that they were removed from my insurance company network in the previous year so I paid $900 out of pocket for my first order of diabetic supplies. Insane. First order went ok. The second order they invoiced me multiple times for the same order. It was maddening. They arent able to track what was paid for by insurance vs what you pay for with co-insurance. This led to a multiple weeks long, several phone call, many online chat sequence where I was the one who had to explain to them how their accounting was wrong and I had in fact, paid the invoice in full. I mean, they wont even ship me the supplies before I pay so how could they possibly think I still owed them? I had to to do the investigative work FOR THEM and match up invoices and receipts. If that wasnt bad enough, this morning they sent me another "unpaid invoice" for supplies that were bought and paid for IN FEBRUARY! How do you keep making these mistakes? Luckily I have kept all my receipts and sent them back to cust service. Avoid doing business with these people if you can.

Thumbnail of user briellek3
1 review
6 helpful votes
June 11th, 2019

A horrendous company to deal with. My diabetes supplies are always delayed by weeks, sometimes month. Truly a disgrace when you consider I need these supplies to live. Every time I'd dealt with them I've had issues and in the past I even had to take the liberty to do their job for them. I'm having delays on my latest order because they are not proactive in asking my doctor for documents until I've already run out of product. Stay away from this company!

Thumbnail of user marie.singleton0131
1 review
1 helpful vote
March 29th, 2023

Awful customer service i called last week following for my cgm order after i was on hold for 45 mins someone answered the call and went with her little routine question gave her my info was told she will check on my acct placed me on hold for another 20mins and another person picked up my call and have no clue what im talking about so i went gave her my info again and she told me that my cgm will be delivered in 2 to 3 days because its already shipped out and i had asked her to send a new rx and notes to my provider for a dexcom g7 she said Ok. Fast forward now a week later no dexcom g6 received i called them again following up same routine someone answered i gave her my info placed me on hold without even telling me and rang over to someone else again at this point i asked for a supervisor and was totally ignored and he then told me that nothing shows that any cgm was shipped for me and that they need office notes before sending anything. SO WHY THE HELL I WAS NOT INFORMED THAT ALL OF THIS IS NEEDED IN THE FIRST PLACE INSTEAD OF LYING THAT THE G6 IS ALREADY SHIPPED OUT. I EVEN TOLD THIS MAN THAT I DO TAKE INSULIN AND I ONLY HAVE ENOUGH TEST STIPS TO COVER ME TILL THIS WEEK AND IT IS NOT RIGHT THAT THEY DON'T GIVE A DAMN ABOUT THE PATIENTS SITUATION. TO TOP THE IT ALL NO APOLOGIES HE JUST WENT WITH ANYTHING ELSE U NEED. REALLY AWFUL CUSTOMER SERVICE.

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Value
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Thumbnail of user kenm478
1 review
7 helpful votes
June 5th, 2020

The right hand has no idea what the left hand is doing. My supplies not shipped on time because they say my insurance hasn't given them authorization, yet they sent me supplies the previous month... this is only my second order... insurance says they have, no idea why they aren't sending... now I'm without supplies. They notify me of this via email AFTER 3 weeks of placing my order. Just getting things set up with this company was such a cluster. Go elsewhere if you can! Fair warning!

Thumbnail of user carmenmcelroy7
1 review
0 helpful votes
June 30th, 2023

I spoke to Shoreka and she was very knowledgeable
And waisted no time.I think USM is very good and easy to get your supplies.The cost is very reasonable and they do all the calls to medicare and your doctor.I recommend USM to everyone.The workers are very kind and get your needs don't asap.
Thank You Shoreka

Thumbnail of user michaelk2499
1 review
2 helpful votes
December 16th, 2020

Had a lot of trouble with getting supplies for my cpap machine in 2018 and 2019. Always had to wait for supplies to come in for pick up, even when i called a month ahead of time. Was given what looked to me like used or demo equipment- discolored, dirty, ect. Thinking back i should have not accepted it but i waited too long to get these things and i do remember questioning these issues but getting nowhere and between waiting too long and driving out to get them, it just wasn't worth the effort. Today in 12/20 i found out that back in 2017 when i got my first cpap machine, they gave me a dated machine instead of a current one. I feel like i feel like i just cant trust this company and want to warn others. I just do not recommend at all.

Thumbnail of user charlesw945
1 review
0 helpful votes
December 30th, 2020
Verified purchase

We needed a stair lift from our garage to the living level, which was six steps. We ordered the AmeriGlide Rave 2 model through U.S. Medical Supplies. Their sales representative was very helpful and in addition to taking the order, he gave me some helpful tips on installation, since I did the installation myself. I am 80-years old but pretty handy with tools. Delivery was quick and the system came in three boxes. Since our lift was short, the rail came in one piece mostly assembled. It did require the addition of the upper end piece after the chassis was installed. One of the tips the sales representative gave me was to make sure the rail was placed far enough from the wall (in my case the hand rail) to allow clearence for the chair when installed. I my case the edge of the rail was 3.5 inches from the wall. The installation went pretty well. When starting up, I found there was a defective spring in the seat unit and it didn't provide enough tension on the seat swivel lever to keep its safety sensor engaged. The unit was functional but you had to jiggle the lever. I reported this to the representative and he arranged for a quick shipment of a repacement seat unit, which required about 10 minutes to replace. I am very pleased with the unit and the service from U.S. Medical and AmeriGlide.

Service
Value
Shipping
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Thumbnail of user js1138
1 review
5 helpful votes
January 13th, 2020

Excessive wait time on phone 35 - 55 minutes of hold time per call. Response to every inquiry is "we are waiting for authorization" Most recently, while on hold I contacted my insurance provider to get some answers and the insurance agent was put on hold for over 45 minutes! And thats the provider line! Don't waste time trying to order on line. You submit form and promised a call back. Still waiting!

Thumbnail of user loisa46
1 review
5 helpful votes
April 9th, 2019

Ordered diabetic supplies over a month ago. None yet. Three weeks after the original order i called and they told me they couldn't fill it. All they do is push new glucometers. They are a horrible company! You can't get through to them. Their employees have no medical knowledge. They must be hired off the street. I'm looking for a new company! If anyone suggests this company, run like hell!

Thumbnail of user jerryy50
1 review
5 helpful votes
September 4th, 2020

They give phone numbers and emails for questions and follow-up. However, they DO NOT respond. Don't waste your time or money with this sorry excuse of a company.

Thumbnail of user joeh816
1 review
5 helpful votes
March 5th, 2020

They are slow. It would take me 10 minutes to get my CGM supplies at CVS or Walmart. It takes me two weeks to get them through US Med, if I get them at all without follow up, which involves sitting on the phone for half an hour until I receive an unacceptable response. Then, the price is three times what it would cost at CVS, but that is probably a function of collusion with my insurance company. This makes no sense.

Thumbnail of user shellib11
1 review
4 helpful votes
February 19th, 2019

Our insurance company switched our type 1 diabetic supplies to this company in Dec. We still have not received a single item from them. When I call to find out why, they blame the insurance company for not having the correct authorization. I've been round & round for 3 months and it has started to really effect my son, not having his equipment that he needs. I am supposed to be getting a phone call today with a date his equipment will be sent out but I'm not holding my breath.

Thumbnail of user herbb20
1 review
3 helpful votes
January 12th, 2021

I rarely write reviews but feel obligated to share my exasperating experience with this unprofessional, unscrupulous company.

I chose a lift chair for my 90-year-old, based partly on the salesman's promise it would be delivered with white glove service within seven days.

During this time, it was impossible track when the chair would arrive as there was no system for doing so. After the chair failed to arrive in two weeks, I tried canceling the order but was told the only way to do so would be for my ailing mother to reject the chair when they tried to deliver it. I spent more than a week trying to speak to a manager but he never returned my call.

While the company claimed a couple days later that the chair delivery had been rejected, they had never tried to deliver it. Nonetheless, I felt good that I'd soon get a refund.

They promised to issue a credit on my card, after withholding $400 for shipping, handling and a nonrefundable white glove service. And that's for a chair that never arrived. It's many weeks later and I'm still waiting.

I urge you to consider my experience before placing an order with this outfit.

Products used:
none, product returned because delivery was late

Service
Value
Shipping
Returns
Quality
Thumbnail of user daniels1813
6 reviews
3 helpful votes
October 31st, 2020

I don't want to deal with your company anymore you guys are all fake no products at all so on the other hand l found (ganja-estates.com) and the gave me all the products you guys failed to deliver to me so the are legit and trustworthy

Tip for consumers:
I don’t want to deal with your company anymore you guys are all fake no products at all so on the other hand l found (ganja-estates.com) and the gave me all the products you guys failed to deliver to me so the are legit and trustworthy

Service
Value
Shipping
Returns
Quality
Thumbnail of user owneyz
1 review
0 helpful votes
June 21st, 2017

I ordered a stair chair from these folks in September 2016. It didn't get installed until 11/16. Problem after problem. They finally sent some one 4/16 to have it checked out. It was determined that it had been installed incorrectly and had to be replaced. It is 6/16 - still waiting. Save your money and order equipment from a local vendor. Excuse after excuse - horrible customer service. They blame their problems on someone else. Don't waste your time with this company!

Thumbnail of user lotharm4
3 reviews
8 helpful votes
July 9th, 2019

Name was given to me by my insurance company Emblem and after waiting a week after placing an order for a cpap machine I called to see what was up and they said the order was cancelled because they no longer take Emblem. They should have called to let me know.

Thumbnail of user larrym1180
1 review
1 helpful vote
November 16th, 2021

Want to set up Dextron 6. Gave all my info. First told no charge. Latter told $45 month. Ok understand. Gave my credit card info. To them. Was told it would ship out that day. Four days latter no word. Tried to us there portal to check order never worked. Not surprised. Called again was to I said I would pay later.?
Then told my card was declined. No reason for that so called usaa no charge ever made. I just keeping getting the run around. Called another supplier will have my Dextorn 6 by end of week.
Will never us this company.

Thumbnail of user rachelw219
1 review
0 helpful votes
August 20th, 2019

I bought the AmeriGlide 325M 3 Position Lift Chair by phone and it arrived broken. Besides it being broken, it has only two real positions, not three. The third is the "lift" mode. What is missing which makes it truly inadequate for our needs, is the ability to sit up AND have one's legs elevated. Instead, one's legs can only be elevated when one is reclining far back. If only the sales person had explained that to me. Plus, the Operations Manual shows the chair in four distinct positions (the chair lift position is the fourth) including the one we need most of all: sitting up with legs straight out. Incredibly misleading.

The chair comes with a one-year in-home repair guarantee but I have yet to be told when a repairmen will be out to fix this chair that arrived broken (one must snap the head/back into place along two tracks but only one track "clicked" as it was supposed to, indicating it is locked). So my poor mom is still slumped on the couch, we have this big chair in the living room of my small New York City apartment that is useless, and no repairman in sight. I was promised a call or email to tell me when this in-home repair visit would take place but nothing so far. Plus I now have to buy an ottoman to elevate mom's legs.

I am trying to stay calm as, working full time and having just brought mom home to live with me, on hospice, I've got a tremendous amount on my plate. This chair was meant to bring my mom much-needed comfort and make it safer and easier for her aides to bring her in and out of the living room where the light from the windows comes in. Instead mom is stuck in bed or uncomfortably slumped on the couch with pillows bolstering her up, and I am ready to have US Medical pick up this chair and I will purchase one elsewhere and let AmEx know this purchase is now in dispute.

Thumbnail of user sonnyb18
1 review
2 helpful votes
May 29th, 2018

You have to be kidding! Hang-ups, no call backs and six+ weeks with no lift chair. Still waiting...

Tip for consumers:
No stars for U S MEDICAL SUPPLIES.

Thumbnail of user edwardj438
2 reviews
3 helpful votes
June 17th, 2020

Will not ship Libre Freestyle continuous glucose monitor sensors until 2nd day before current supply runs out. This has resulted in a gap between need and receipt. Unresponsive to questions regarding my purchase of sensor(s) apart from insurance in order to assure my having a sensor available when needed and/or when I will not be home for a few days around the time when they are willing to provide a prescription refill.

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From the business

US Medical Supplies is the largest retailer for lift chairs, stair lifts and wheelchair lifts in the country. Call now to speak with an expert. 1 (800) 790-4792

Company Representative

Thumbnail of user alexp17
Alex P.
Typically does not respond to reviews

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3.7
203 reviews
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