• UrbanOG

Overview

UrbanOG has a rating of 3.82 stars from 210 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UrbanOG most frequently mention order number, great quality, and cute shoes. UrbanOG ranks 23rd among Shoes sites.

  • Service
    22
  • Value
    23
  • Shipping
    23
  • Quality
    22
19
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service is a joke and even if they mess up they will give you bare minimum effort to correct.
How would you rate UrbanOG?
Top Positive Review

“Absolutely LOVE this company!”

Shannon F.
3/8/20

Great selection, fantastic prices, fast shipping and great communication. Will definitely keep buying from them. I've ordered multiple times since finding their website.

Top Critical Review

“Horrible”

Nu N.
4/27/21

I placed a order 4/13 shipping says 5/7 days. I emailed them 4 times with no response. They don't have a contact number so it looks like I'm out of 106.00.

Reviews (210)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (47)
Thumbnail of user shannonf162
1 review
23 helpful votes
March 8th, 2020

Great selection, fantastic prices, fast shipping and great communication. Will definitely keep buying from them. I've ordered multiple times since finding their website.

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Shannon,
Thank you for the Awesome review!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user naomic92
1 review
0 helpful votes
February 8th, 2021

It's always a pleasure to shop with urbanOG my orders are always on time and I love the quality of the merchandise. This is my go to site always I still have boots I ordered so long ago and their still in great condition. I recommend this site to everyone I know. Order#*******

Products used:
Shoes I love their shoes

Service
Value
Shipping
Quality
Thumbnail of user nun8
1 review
0 helpful votes
April 27th, 2021

I placed a order 4/13 shipping says 5/7 days. I emailed them 4 times with no response. They don't have a contact number so it looks like I'm out of 106.00.

Tip for consumers:
Don’t order you won’t get your product. They are not the same as they were last year. Customer service sucks

Products used:
Never received it

Value
Shipping
Returns
Quality
Thumbnail of user trishb90
2 reviews
1 helpful vote
May 3rd, 2021

This is my favorite online shoe store. Been using them since 2014. I noticed the website has changed quite a lot and not user friendly now either. There's no option for shoe size, I'm afraid to purchase anything now. Please let us know this isn't a fake/bad/hacked (or whatever they call it) site, so we can continue to do b/ss!

Thumbnail of user denissej3
1 review
0 helpful votes
May 15th, 2020
• Updated review

I loved this sandals so much so I ordered another pair. This time in a beautiful tan color. The shipping was fast. I really recommend UrbanOG and will continue to purchase from them because women never have enough shoes
Order #*******

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Denisse,
Thank you for the Awesome review! Tag #loveUOG for a chance to be featured!

XO, UOG
Shop, Save, Smile. #loveUOG

Wanted another pair!
March 14th, 2020
• Previous review

I loved this sandals so much so I ordered another pair. This time I chose this beautiful tan color. The shipping was fast. I really love UrbanOG and will continue to buy more shoes because women never have enough
Order #*******

Thumbnail of user matthewm2049
3 reviews
2 helpful votes
July 25th, 2022

L'ordine è veloce, tutte le informazioni sul prodotto sono disponibili, faccio il secondo ordine in questo negozio online, ed entrambi gli acquisti sono soddisfacenti, la consegna è puntuale, entro il tempo stabilito.

Thumbnail of user kiaraw14
1 review
0 helpful votes
September 29th, 2019

I ordered a pair of brown velvet thigh high boots with gold heels and i got them within 4 days! I was scared that since i got them so cheap, the quality would reflect that but i pulled them out of the box and put them on and have never felt more like beyonce lol. They were unbelievably soft and good quality, and they feel super stable. The heel is connected well, doesn't feel like it will break or come apart at all! Even the zipper is good quality. Thank you!
Order #*******

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Kiara,
Thank you for the Awesome review!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user victoriag225
1 review
6 helpful votes
June 8th, 2020

Outstanding prices. Great discounts and quality products. I've been ordering from this company about three years now and I'm always satisfied

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Victoria,
Thank you for the Awesome review! Tag #loveUOG for a chance to be featured!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user staceyy9
1 review
0 helpful votes
September 29th, 2019

I ordered 2 pairs of shoes, and they came in perfect condition, timely, and at a great price! Highly recommend.

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Stacey,
Thank you for the Awesome review!

XO, UOG
Shop, Save, Smile.
#loveUOG

Thumbnail of user nicoler881
1 review
0 helpful votes
April 18th, 2021

Spend $$. To send items back. It was return to me I used ******* Dupont ave. Chino CA very disappointed

Thumbnail of user anaz5
4 reviews
15 helpful votes
September 23rd, 2020

1st time shopper and I was hesitant to buy anything, but I was so pleasantly surprised how inexpensive my shoes were and great quality! Shipping was so fast too. I'd definitely shop again!
Order #*******

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Ana,
Thank you for the Awesome review! Tag #loveUOG for a chance to be featured!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user coleh95
3 reviews
0 helpful votes
May 14th, 2022

Do not shop here. Take your business elsewhere! Customer service is a joke and even if they mess up they will give you bare minimum effort to correct. You will be wasting your time and money. Once my dress FINALLY arrived it was wrinkled beyond belief. Run away!

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielleh146
1 review
2 helpful votes
February 21st, 2019

I have been ordering shoes off of this website for the past year. I'm always satisfied with shipping and the actual product! Good quality and very stylish shoes they have on the website and anytime I need to reach out to customer service for whatever reason, they respond quickly! I love UrbanOg and I'll continue using them!

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Danielle,

Thank you for sharing your experience & pic! Happy Shopping!

XO, #loveUOG

Thumbnail of user tammyg160
1 review
8 helpful votes
December 29th, 2019

Order #*******. This site is awesome and the sale prices are great! I first found UrbanOG around Christmas. Got boots for both of my teenage granddaughters at 65% off! They came quickly and were just as pictured. I then placed a second order for myself and was not disappointed. This is going to be my go to website for all shoes and boots. Thank you UrbanOG from a very happy customer. Tammy

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Tammy,

Thank you for the Lovely review! Happy New Year!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user cassandrae
15 reviews
16 helpful votes
January 18th, 2020

I was skeptical at first, I will admit... I saw the shoes and the prices and figured what I see is NOT what I will get but hey I will give it a try... the shoes arrived in a timely manner, they were exactly as pictured on the site, both shoes were the same size! I wear a size 9 and they fit perfectly! I will definitely order from them again

Service
Value
Shipping
Quality
Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Cassandra,
Thank you for the Awesome review!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user teew8
1 review
0 helpful votes
September 8th, 2019

Every time I order from urban og I'm never disappointed. There shipping is fast their items is always as described the reps are nice and polite in helping you if you have any questions. I get a tone of complements on every shoe or item I order. I just order some beautiful heels order#******* that I'm wearing for my birthday! I highly recommend them!

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Tee,
Thank you for the awesome review!

XO, UOG
Shop, Save, Smile.
#loveUOG

Thumbnail of user latosham3
1 review
1 helpful vote
March 18th, 2019

I saw a pair of holographic chunky heels on Facebook and fell in love!
I googled the color of the shoe and the first site that came up was urbanog.com
I found d the shoe and bought 4 of the same shoe in different colors!
I am In LOVEEEEE!
Currently on my way to the site to see what else tickles my fancy!
I paid for 2 day shipping and as a new customer I got 50% off!
You have a FOREVER CUSTOMER!
And I've referred a few of my friends!

Thumbnail of user faeb2
1 review
0 helpful votes
December 1st, 2020

I purchased a pair of black boots with fur and Pom Pom size 9. My order number was (*******). The process was easy and fast. I received my order in no time. I am so excited that I have a new pair of winter boots to start off this cold winter season.

Tip for consumers:
N/A

Products used:
Urban OG I use this site to give my review

Service
Value
Shipping
Returns
Quality
Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Fae,
Thank you for the Awesome review! Tag #loveUOG for a chance to be featured!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user cherishb6
1 review
0 helpful votes
July 19th, 2020

Order number *******. I was undecided on a color for a specific pair of shoes that I wanted. So I ordered one color &I loved the shoes so much that I ordered another pair like 2 days later... I really love this site. Never had issues with my purchases &I always find shoes that I'll never find anywhere else. I LOVE IT.

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Cherish,
Thank you for the Awesome review! Tag #loveUOG for a chance to be featured!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user corinnat4
1 review
0 helpful votes
November 3rd, 2019

Always get great compliments from all purchases while traveling abroad everyone wants. Speedy delivery and great items exactly as pictured. Order #*******

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Corinna,
Thank you for the Awesome review!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user shiobionw
1 review
0 helpful votes
February 26th, 2020

I'm new to this site. I was very hesitant to order anything because the prices were unbelievably affordable. Best decision I've made thus far this year. EVERY shoe I've ordered are VERY comfortable. Definitely my go to site for shoes from now on! (Order number *******)

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Shiobion,
Thank you for the Awesome review!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user janicer183
3 reviews
2 helpful votes
May 14th, 2020

I was very pleased with my order that I placed on this site. Love my items. Order No. ******* Thanks

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Janice,
Thank you for the Awesome review! Tag #loveUOG for a chance to be featured!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user keishaw19
1 review
0 helpful votes
December 16th, 2019

I love Urbanog! It's my go to site when I need some really cute shoes at a fair price. I've been really impressed with the shipping time as well.

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Keisha,
Thank you for the Awesome review!

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user indiad8
1 review
0 helpful votes
July 4th, 2019

The website glitches out when I look at clothes. I tried looking at tops, a bunch of shoes pop up. When I try to look at stuff on sale, it pops up with unavailable. Happens every time I go on their website.

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi India,
Thank you for notifying us regarding the category error. We're sorry for any inconvenience. You can contact us at info@urbanog.com.

XO, UOG
Shop, Save, Smile. #loveUOG

Thumbnail of user angelb65
1 review
3 helpful votes
February 8th, 2018

I have ordered from Urbanog a few times with no problems, but I had a store credit that issued to a package being lost. I was about to use the store credit when they had the Flash 55% off whole site sale, but I was not able to use it due to the price of shipping going up double. They should notify customers of their increase in shipping than there is an increase after the 2nd item.

Thumbnail of user shellym16
UrbanOG C. – UrbanOG Rep

Hi Angel,

Our shipping policy has changed, we apologize for the inconvenience!

XO, UOG

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From the business

We carry a variety of styles in women's trendy shoes: flats, sandals, gladiator sandals, heels, boots, knee high boots, over-the-knee boots, booties, wedges, pumps, sneakers, and even trendy items such as LED shoes for your wildest party. We also carry trendy and sexy clothing items such as swimwear, dresses, tops, jeans, skirts, fringed vests, shorts, bermudas, rompers, and more. Explore a wide selection of apparel and stay on top of the seasons hottest looks!

Company Representative

Thumbnail of user shellym16
UrbanOG C.
Urbanog's priority is to make you look and feel beautiful from head to toe! We strive to offer the latest fashion trends for young women at an affordable price

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3.8
210 reviews
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