• Unitel Direct UK

Unitel Direct UK

Overview

Unitel Direct UK has a rating of 3.45 stars from 82 reviews, indicating that most customers are generally satisfied with their purchases. Unitel Direct UK ranks 18th among SEO sites.

Positive reviews (last 12 months): 30.8%
Positive
4
Neutral
0
Negative
9
10
See all photos
How would you rate Unitel Direct UK?
Top Positive Review

“Good service and communication”

Daryl G.
1/12/24

Melissa, Joe and Mark Good team. Good customer support and service. New web site near launch, hopefully to drive sales for lockers. Thank you. Much appreciated.

Top Critical Review

“Don't waste your time and money with Unitel Direct”

Padraig D.
9/11/23

I had the misfortune of engaging with Unitel Direct, and it was an absolute nightmare. They made grandiose promises of boosting my website's rankings and traffic, but in reality, they delivered absolutely nothing. My website's performance actually worsened during our contract. What's even more infuriating is their exit clause, which seemed designed to trap clients within their ineffective services. They threatened legal action if I dared to terminate the contract, even though they failed to deliver on their commitments. It's a classic case of empty promises and predatory business practices. Save your time, money, and sanity, and steer clear of Unitel Direct. They are a prime example of how some SEO firms exploit clients with false claims and unreasonable contracts.

Reviews (82)

Rating

Timeframe

Other

Thumbnail of user padraigd1
1 review
6 helpful votes
September 11th, 2023
Verified purchase

I had the misfortune of engaging with Unitel Direct, and it was an absolute nightmare. They made grandiose promises of boosting my website's rankings and traffic, but in reality, they delivered absolutely nothing. My website's performance actually worsened during our contract.

What's even more infuriating is their exit clause, which seemed designed to trap clients within their ineffective services. They threatened legal action if I dared to terminate the contract, even though they failed to deliver on their commitments. It's a classic case of empty promises and predatory business practices.

Save your time, money, and sanity, and steer clear of Unitel Direct. They are a prime example of how some SEO firms exploit clients with false claims and unreasonable contracts.

Tip for consumers:
No contact from unitel direct all during year until contracts were due to be paid and dozens of phone calls, WhatsApp and emails every day to threaten customer into paying or their legal teams would enforce extra costs and damage customer’s credit rating

Products used:
BSG templates webs

* Unitel Direct UK attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user pauln1354
Paul N. – Unitel Direct UK Rep

Hello,

Can you please provide us with more information so that we can try and locate your account.

Regards
Unitel

#####################

Update:

We did not hear back from this reviewer, so can only suggest that their review is fake.

Thumbnail of user darylg101
1 review
0 helpful votes
January 12th, 2024
• Updated review

Melissa, Joe and Mark
Good team.
Good customer support and service.
New web site near launch, hopefully to drive sales for lockers.
Thank you. Much appreciated.

Service
Thumbnail of user pauln1354
Paul N. – Unitel Direct UK Rep

Hi Daryl,

Thank you for taking the time to leave such a lovely review.

Your comments have been passed on to the agents team leaders!

If there is anything we can do for you in the future, please don't hesitate to contact us.

Cheers
Paul

Melissa, customer service
December 9th, 2023
• Previous review

Melissa is a credit to the Unitel customer service team, always polite and helpful. Waiting results from the new Web page launch.
Great work on customer service. Thank you.

Tip for consumers:
Waiting leads, results to build sales.

Products used:
Web site build.

Service
Thumbnail of user dianaa721
1 review
4 helpful votes
February 16th, 2023
Verified purchase

AVOID AT ALL COSTS. Scam. Never use this service. Dodgy customer service. Much promises on the phone but as soon you sign it's totally different and they won't admit it neither cancel service. Requires payment and threaten to start a court case. Won't cancel service telling it's 12 month contract. Contacted them as soon as paid setup fee and they never got back. When I finally got on a phone with them they told me it's impossible to cancel phone contract or whatever. Made some 5 minute website with link to my website that is hard to find and none of the pictures are mine, not my soap neither they asked for approval. Ignores requests to take it down… My business suffered a great financial and reputation loss.

Tip for consumers:
AVOID AT ALL COSTS

* Unitel Direct UK attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user pauln1354
Paul N. – Unitel Direct UK Rep

Hello,

Can you please provide us with more information so that we can try and locate your account.

Regards
Unitel

Thumbnail of user dunkpidge
1 review
4 helpful votes
July 18th, 2023

What a scam, they sell you on the idea of creating lots of new business by promoting your company through advertising, but in reality, they set up a website that looks like yours (which actually reduces your Google rating) and just advertise this false website on lots of free ad websites, many of which look like they're owned by Unitel.
Money for old rope, selling advertising space to yourself, then charging £100 a month to the customers.
Now my small business is not doing too well, so spoke to customer services, who said they'll keep billing me, even if the company fails, then chase me personally for the outstanding amount as I'm am a sole trader and liable.
I didn't want this service, it has actually been detrimental to my online advertising, and the site they set up, was full of made up content and not true. Luckily I was the only one who ever saw it, as no leads have been generated through it. I'd know because of the rubbish they'd written on the bogus website.

Tip for consumers:
What a scam, they sell you on the idea of creating lots of new business by promoting your company through advertising, but in reality, they set up a website that looks similar to yours, and advertise it on made up directories.

Products used:
SEO, Search engine optimisation, although it had a negative result.

Service
Value
Returns
Quality
Thumbnail of user pauln1354
Paul N. – Unitel Direct UK Rep

Hello,

Can you please provide us with more information so that we can try and locate your account.

Regards
Unitel

Thumbnail of user rockerbox70
1 review
2 helpful votes
March 25th, 2024
• Updated review

Thank you Austin for your continued advice and help. We look forward to our updated system as advised by you. Many thanks Mandy at Rockerbox

Thumbnail of user pauln1354
Paul N. – Unitel Direct UK Rep

Good Morning Mandy!

Thank you leaving such a positive review for Austin! Your comments have been passed on to him and his line manager!

We always try our best to ensure we're the best place to be a customer. It's reassuring to hear that our efforts have not gone unnoticed by yourself, Mandy.

If there is anything we can do for you in the future, please don't hesitate to contact us.

Warmest regards
Unitel Direct

Update on bt line
March 7th, 2024
• Previous review

Thank you Austin and Marian for your help, The phone line has been fixed so thank you for booking that in last week. We look forward to our new line soon. Thank you for all the updates. Mandy at Rockerbox

Thumbnail of user davide2506
1 review
7 helpful votes
March 8th, 2023

The good reviews are about Unitel while they are selling something. Try doing anything else like cancelling and you will see another face. In their sales pitch they claim that they "will try to contact you before 30 days prior to renewal". They never do. If you challenge them about this they will claim they are too busy. Next day they suddenly become unbusy and they are on the phone demanding money. They are aggressive, threatening and will stop at nothing to prise money out of you.

* Unitel Direct UK attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user pauln1354
Paul N. – Unitel Direct UK Rep

Hello,

Can you please provide us with more information so that we can try and locate your account.

Regards
Unitel

Thumbnail of user ldd9
1 review
5 helpful votes
July 11th, 2023

Not had a single enquiry from the website they designed
No cooling off period
Avoid at all costs
The only enquiry I had was from someone pointing out all of the errors on the website
This company are totally inadequate
Do not get roped in
It will cost you heavily

Products used:
Website ceo

* Unitel Direct UK attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user pauln1354
Paul N. – Unitel Direct UK Rep

Hello,

Can you please provide us with more information so that we can try and locate your account.

Regards
Unitel

Thumbnail of user pandfrecovery
1 review
6 helpful votes
June 1st, 2023

Was sold the services over the phone sounded amazing but learned very quickly that it couldn't be any further from the truth, after taking 2k off me in two months in signing up fees, them coming after me for monthly area fees I phoned up and cancelled my membership, that was months ago. With no communication from this shower of I pre emptied the out come saying it's strange how I've had no communication from them about cancelling to my wife, I've come home today to a county court claim totaling £3003.14p.so when this firm says it out to help sall business it definitely a lie

Thumbnail of user pauln1354
Paul N. – Unitel Direct UK Rep

Dear Ian,

We, as a business would only ever let things go this far if we needed to recover costs.

If a court of law is satisfied with our evidence of the work we've done for you, then I am confident in saying that we are not at fault.

Unfortunately, if you don't pay your bills, this is what happens.

Regards
Unitel.

Thumbnail of user promixconcrete2
1 review
0 helpful votes
February 24th, 2024

Always a pleasure to do business with melissa and the team 5 star service always ready to help with one call

Service
Value
Thumbnail of user pauln1354
Paul N. – Unitel Direct UK Rep

Good Afternoon!

Thank you so much for taking the time to leave us a review!

If there is anything we can do for you in the future, please don't hesitate to contact us.

All the best,
Unitel Direct

Thumbnail of user peterp1689
1 review
4 helpful votes
September 20th, 2023
Verified purchase

I phoned six months back to cancel due to me not doing that part of my business anymore as me and my wife had started fostering two young children and I couldn't maintain the level of work, I was told I was in a contract and I said but I have done the 12 months agreed and then was told it had renewed, I said ok when can I cancel the lady said she would put a do not auto renewal on the system, I contacted today to say I have made my last payment could I check that the cancellation has happened to be told that it had auto renewed for another year, I said if that was the case why hadn't o received notification of that they replied with I can send it now, I said I had never missed a payment for two years and I will not be continuing with them.
I can't believe that in this present situation with people's finances that companies like this can continue to function, very disappointing.

Tip
Contact trading standards and citizens advice, both very helpful and keen to stop this happening

* Unitel Direct UK attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user pauln1354
Paul N. – Unitel Direct UK Rep

Hello,

Can you please provide us with more information so that we can try and locate your account.

Regards
Unitel

Thumbnail of user mandyf121
1 review
1 helpful vote
February 29th, 2024

Thankyou to Austin for your recent contact to check all is working ok, so nice to know you are there if needed. Also Thankyou to Marian and Melissa you are all always so helpful. Thankyou Mandy at Rockerbox

Thumbnail of user pauln1354
Paul N. – Unitel Direct UK Rep

Good Morning Mandy!

Thank you for taking the time to leave us a review!

Should you need anything in the future, please don't hesitate to contact us!

All the best,
Unitel

Thumbnail of user operations
1 review
3 helpful votes
August 23rd, 2023

Avoid at all cost! Scam sale over the phone of a different service that they advertise to you. They also do not tell you the real price over the phone. There are a lot of hidden additional charges which you will incur soon as you don't follow strictly what they expect you to do.

Tip for consumers:
Avoid at all cost! Scam sale over the phone of a different service that they advertise to you. They also do not tell you the real price over the phone. There are a lot of hidden additional charges which you will incur soon as you don't follow strictly what they expect you to do.

Products used:
Online marketing

Service
Value
Returns
Quality
Thumbnail of user pauln1354
Paul N. – Unitel Direct UK Rep

Hello,

Can I please ask that you send your account information so that we can try to understand if this is a genuine review.

We do not have any hidden charges as part of our packages.

Regards
Unitel.

#################
UPDATE
#################

I've asked for more information from this reviewer and they've declined to give me it.
Therefore, I am surmising this is a fake review.

Thumbnail of user cristianc261
1 review
3 helpful votes
July 13th, 2023

They promised me to put me on first page on Google and they put me on bing and yahoo.
What a waist of money.
Now i cancelled my direct debit and i take them to court.
I complained to financial ombudsman.

Products used:
Advertising

* Unitel Direct UK attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user pauln1354
Paul N. – Unitel Direct UK Rep

Hello,

Can you please provide us with more information so that we can try and locate your account.

Regards
Unitel

Thumbnail of user ianb718
3 reviews
10 helpful votes
April 22nd, 2022

We posted a review of this business and pleased to learn that it has saved some from the fate of becoming involved with this business which professes to do everything but in fact once you are hooked they will do nothing for you whatsoever apart from take your money and threaten. Save yourself the bother and keep your cash in YOUR bank.

Tip for consumers:
What they do NOT do

Products used:
Their services

Service
Value
Quality
Thumbnail of user rhodrig
1 review
4 helpful votes
January 30th, 2023
Verified purchase

I was called out of the blue by Unitel Direct, who wanted to help improve my search engine listing (I run a glamping company). I was reluctant to do so, but after a HUGE amount of persuasion, caved in and agreed. They would build me a new website, and start generating additional traffic to help get new business.

Having slept on it, I wasn't happy with my decision and called them back the very next day to say I'd like to cancel... but apparently a cooling off period doesn't exist with Unitel, so be wary!

So they went ahead an built a website, which was absolutely dreadful (visually and grammatically - almost as if it had been written by a child!)

8 months on and the ONLY enquiries I've had from that website have been spam emails. NOT ONE enquiry to come and stay at our glamping site!

I decided to cut my losses and pay them out the remainder of the 12 month contract just to stop the daily stream of junk email generated from their website.

DO NOT go with them. Instead, find a smaller company who have a cooling off period and some kind of customer care service, who respond to your concerns with genuine empathy and a willingness to make things better.

Without doubt, the worst decision I ever made was to answer the phone to those cold calling *****!

Tip for consumers:
Do not use this company for website design or SEO ranking

Products used:
Website design and SEO ranking

* Unitel Direct UK attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Returns
Quality
Thumbnail of user pauln1354
Paul N. – Unitel Direct UK Rep

Hello,

Can you please provide us with more information so that we can try and locate your account.

Regards
Unitel

Thumbnail of user jimd1438
1 review
2 helpful votes
June 6th, 2023

Scammers.
Having done business with them for over a year now I didn't like their services and wanted to cancel. They told me I couldn't and that I owed them money. They are incredibly rude and all of my freinds who have the same type of business are avoiding them. They have made me ill and I wish I'd never heard of them.
They have now replied denying all knowledge!
Well let me tell you all, they have handed ``the file `` to Debbie who has started ranting on about how much money we owe, well we are recording all the conversations and posting on youtube for all to hear. We have been told that we do not owe any money and Debbie is in fact Harassing. We will post Debbies conversations on youtube as well.

Date of experience: 06 June 2023

Thumbnail of user pauln1354
Paul N. – Unitel Direct UK Rep

Hello,

Can you please provide us with more information so that we can try and locate your account.

Regards
Unitel

Thumbnail of user anna528
1 review
0 helpful votes
April 10th, 2022

I rang and spoke to a very helpful girl called heather. She helped with my website problem very efficiently and so that I could also understand the problem. This did not take long at all. Excellent service

Thumbnail of user joec1746
1 review
0 helpful votes
March 24th, 2022

Hesitant at first but overall the services we have have paid off and we are seeing a return on our investment. Sales teams are pretty much like most other businesses and as soon as they see an opportunity they kind of go full throttle.
All in all a happy customer

Products used:
Website and mobile phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user pauld551
1 review
33 helpful votes
April 19th, 2019

Watch out, Unitel Direct are absolute scammers, they will force website offers onto you with exorbitant hidden fees and will tie you into thousands in debt for poor quality work. Avoid at all costs, I'm currently facing £1293. 13 even though I called to cancel mutiple times, they are predatory no doubt. Advisor was * You even had my surname wrong, take me to court, I'll be counter claiming for the full amount plus additional losses caused as a result. I'll be speaking with Citizens First to file a full report with Trading Standards today.

*Personal information redacted by admin

Tip for consumers:
Avoid Unitel Direct ltd

Products used:
SEO of a website

Service
Value
Shipping
Returns
Quality
Thumbnail of user kayratcliffe562
1 review
2 helpful votes
July 7th, 2023

This company is an absolute farce and they steal your money! DO NOT ENTER INTO A CONTRACT WITH THEM!
They tell you that you HAVE to sign up for 12 months - you cannot cancel at any time during that 12 months - and you have to give the 30 days written notice to cancel. If you are a day late they MAKE you sign up for another 12 months!
DAYLIGHT ROBBERY!

* Unitel Direct UK attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user pauln1354
Paul N. – Unitel Direct UK Rep

Hello,

Can you please provide us with more information so that we can try and locate your account.

Regards
Unitel

Thumbnail of user luizb6
1 review
5 helpful votes
April 2nd, 2022
Verified purchase

Avoid as dodge company.
Set up mini-websites with Unitel Direct with promise to receive support and once website been completed and I am happy with the website. After will be charge me for the services. Any issue should contact account manager. However, most of promises been made was not fulfilled. Already been charge for uncompleted services and my mini-webites there is many errors and no resolve was made. My account manager stop to call me as I made so many complaints about it. Notting been resolve. Now, I am blocking payments and going to dispute in court for so waste time and money.
If you are ok to waste your time and money. Join Unitel Direct as very poor services is provided.

Tip for consumers:
Avoid this company call Unitel Direct Ltd. Very dodge. Avoid for piece of mind

Products used:
mini-webiste services

Service
Value
Quality
Thumbnail of user kellyb153
1 review
19 helpful votes
July 14th, 2016

I'm very happy and satisfied with the services of Unitel Direct Limited. They went beyond my expectations by providing me with a complete custom website that added value to my company. Their technical team is highly professional and understood exactly what I needed. If I had to rate them for their services from one to a hundred, then I would give them more than one hundred. I am very satisfied and happy with the website that Unitel Direct developed for us. Apart from being user-friendly, I can change details and information easily and quickly. We get many comments about the images and graphics used in the site. It is a pleasure to be able to provide positive Unitel Direct Limited feedback. I would definitely recommend them to others and I will be getting in touch with them for any of my website design and re-designing needs. This is a company that can enhance a normal looking website with their creative re-designing services.

Tip for consumers:
Just get in touch with these expertise and you even not have to bother for anything.

Service
Value
Shipping
Returns
Quality
Thumbnail of user josiew79
1 review
21 helpful votes
June 27th, 2020

Unitel direct contacted us out of the blue to sell us a website. They said it would be done within a few weeks and as we already had a site would require no input from us... piece of cake. However 6 months and £1200 later and still no website. Several complaints raised but no action taken until I cancelled a direct debit. Despite unitel agreeing that the level of service had been unsatisfactory to say the least and recognising that we had been mislead they would not refund any of the payments just a string of excuses. I can only advise anyone else considering using their services to be prepared to be let down. I am now pursuing this through the courts

Thumbnail of user smithj12
1 review
6 helpful votes
April 3rd, 2013

I am very impressed with their services and support. They ranked out my business with most competitive keywords. Thanks to Unitel Direct & Team :D

Thumbnail of user jacks1643
1 review
3 helpful votes
March 31st, 2022

TERRIBLE!
Avoid at all costs! The website they will provide you with looks like it has been thrown together and works nothing like my own website. TERRIBLE, PLEASE DO NOT USE THIS COMPANY!

Tip for consumers:
AVOID

Products used:
TERRIBLE!!!
Avoid at all costs! The website they will provide you with looks like it has been thrown together and works nothing like my own website. TERRIBLE, PLEASE DO NOT USE THIS COMPANY!!!

Service
Value
Shipping
Returns
Quality

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From the business

Unitel Direct Limited is one of largest independently owned companies in the UK supplying telephone, broadband, mobiles, utilities & web services to businesses all over the UK.

We work with all industries to ensure that they are promoting their websites in the best way so that they generate quality business enquiries via our online portals such as, the Business Internet Finder and The Trade Finder and our industry specific directories. These listings are specifically built around your business these are all designed to make it easier for your customers to find you.

Our comprehensive range of solutions ensures that we have a product to suit every budget and every business. Our entry level products mean that every business can have an online presence and generate enquiries.

Business History

Unitel Direct has been proudly supplying our customer base with marketing for over a decade!

Company Representative

Thumbnail of user pauln1354
Paul N.

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