CeX UK

Terrible, untrustworthy company with virtually no customer service. CEX sent me an email notifying me that an item I was interested in was back in stock. Told me to order fast before the item is out of stock again. So I placed the order and the order was confirmed and he £15 taken. Then the next day I received an email from them telling me that the item is out of stock and that I will have to wait 10 days to get my money back. CEX is the place to go if you enjoy losing your money for 12 days for no reason whatsoever.

Avoid this place, the warranty is false its never honoured if anything goes wrong with the product you've purchase from them, they never take any responsibility. They also say they test their items.whoever is doing the testing can't be doing it correctly. I used CEX because of there apparent warranty which was attractive but proved to be a waste of time and money. Now left with a £270 phone which doesn't work, it broke the day after. Due to my work circumstances I took it back 11 days later. Either way it states in the terms and on the reciept if phone becomes faulty through normal use and its within 30 days they will repair or replace. Yes off course they will lol. No not at all! They put all the blame on me and said the phone became faulty in my possession, a load of made up rubbish. The phone was not fit for purpose it lasted 1 day. They didn't even take it in for testing, they just tooked in the charge point and claimed water damage as a get out clause. The water damage was obviously from before i purchased the phone but the walthamstow shop manager remained incredibly ignorant. I'm still boiling what waste of time money and a load of stress. Please avoid them at all costs. I feel conned and scammed. Don't use them it will cause u extreme stress.

I'm fun of retro gaming so I use to sell and buy Gameboy games from Cex shop and I'm very satisfied with their professional service. Whatever I order is usually dispatched within one day and if some problem comes up I just pop up in shop and they resolve it. I recommend.

I ordered an item on 19th October 2023. The item never arrived.
I was told that they needed to investigate with Royal mail. I have had no response and they still have my money. Its an absolute disgrace.
Avoid this company at all costs because if something goes wrong there is no accountability on their part. This is their issue to sort not mine, yet I am here £180 down and still no refund sight.

Appallingly bad company, inept staff and downright dishonest. The item I bought was supplied in the wrong colour, had to take to a store for a replacement. Then 8 months later it's faulty and doesn't work. I took it back to the store but they refused to repair, replace it or refund it.

Sadly sent the 1.0 disc instead of the 3.0 disc in a starter pack bundle with figures, playbase etc. and wont send the correct one (worth about £2) even though selling it online still. Hoping the customer service will do better than just 'follow this link' to send it back... I wouldn't mind if getting to the nearest shop didn't involve driving and parking fees, and returning it online didn't involve me needing to source new packaging and faff around with returns (original packaging sustained damage being sent to me) Such a shame as I'd placed 3 separate orders in a short space of time, and when asking for a simple fix to a problem, I'm greeted with a lazy solution on their part.

Their support is non-existent! Ordered online, shows as delivered but it has not been. There is no where to contact CEX for help, their support page states they'll reply within 24 hours but they don't. I'm £150 out of pocket and there is no way to get support from CEX.

I brought in a brand new pair of Samsung Buds2 Pro, sealed and the guy at the counter asked me to open them. I said if he opens them he'll have to buy them. He told me the price he can offer for them and I said yes, it's fine. He opened them, had a look at them and then he said he'll have to keep them to run some tests. That's when I asked him why he didn't tell me that at the beginning as I do not leave nearby and I am looking to sell them on the spot. He said he's sorry and that's the procedure. Now I took them to another shop and they gave me less because the seal was ripped off. I'm never going back to CEX ever again although my friends warned me ahead and I still went.

I spent £68 on 2 games and 2 controllers and none of them work!
Don't you check the products before you sell them on for profit?!?

Bought my granddaughter a phone £285, iPhone 11. The guy serving kept holding the phone wouldn't let us take it and look at it. Kept holding the top and pointing to a little crack at the bottom.
When we got home my granddaughter was so busy getting apps downloaded etc, she never noticed a chip out of the top corner very small. The phone worked perfectly so we just left it till 1 month later it started to get really really hot and just kept shutting down. On inspection by my daughter we know that the battery is only 75%. It just feels like a total con paying that kind of money for a useless phone. I would bet money on the sales guy knowing it was a crap phone along with the chip at the top where he kept his thumb.

Its good for buying stuff but selling stuff is a scam because they sell fifa 14 for 4 pounds and then you get 1 pound of it this is for the ps vita but a then they sell fifa 14 on xbox one for £6 then THEY SELL FIFA 15 FOR £3.50 ITS A SCAM AND NOT A SCAM BUT I GOTTA SAY IF YOUR LOOKING FOR MONEY FROM SAY A STARFOX FOR THE N64 SELL IT ON EBAY TO GET YOUR MONEYS WORTH

I was sold a Spider Man: Miles Morales PS5 copy which didn't work at all because of multiple scratches on the back of the disc. I went back in to return it, and the guy told me that, because I don't have a receipt or any proof I bought it from them, they can't return it. But the best part? The guy who SOLD it to me was standing right next to him and didn't say a word.
Another time, I bought a Switch Lite and the left analog was extremely faulty, so I wanted to trade it in for a voucher or just return it. But then another worker butted in and told me I have to wait for 2-3 weeks for them to test it, and then I need to give them a chance to fix it, and only then would they "buy" the console off me; not refund me; buy it off me for a much smaller price.
Overall, product quality is extremely inconsistent and poor, staff only get involved when it benefits them and not the customer, and it's just a waste of time shopping here.
You want a console or a new game? Just buy it off eBay or Amazon. Yeah, it'll be a bit more expensive, but at least you're guaranteed a good-quality product.

After few good years of me as one of their loyal customers, i've decided that enough is enough, so i quit their services... Wrong items sent to me multiple times and problems with delivery. If this is how they send parcels, i don't want anything to do with this company!
* You're welcome CEX!

I brought a second hand Xbox one headset from my local in Walsall. The first on didn't work brought into shop exchanged for another one, which also was not working returned to store and got a full refund on 07/12/15. Just be careful when buying second items

We bought a monitor and it developed a fault with the screen while under warranty and cex refused to fix it claiming it must of been damaged in store they claimed it must of been dropped yet now say it could be a number of things funny thing is they claimed they had checked it yet can not tell us exactly what is wrong with it so clearly hasn't been checked there just using the excuse its been damaged to avoid having to honor the warranty total rip off merchants

I ordered a high value item (DJI Mavic 2 Pro with smart controller) when the drone arrived it was missing the smart controller. Needless to say the drone is pretty useless without the controller and was the selling point of this package in the first place. I paid well over the value of this drone without this controller.

After a week of 'investigating' and after assurances they would put right this error. I received an email from 'Maneet in Customer Support' simply stating that they had made an error in store and now I should return the item. At MY expense, time and fuel etc… This was because 'they don't have stock of the controller' this was a blatant LIE as they indeed do have the controller in stock.

SCAM like behaviour and absolutely poor customer service. After years buying from CEX I will not be using them again unless they can rectify this and send me the controller I have paid for.

*** UPDATE Poor excuses and reluctance to rectify this error by sending the advertised product have resulting in me escalating this to trading standards. I have never known such and inept customer service, putting all the responsibility on the customer instead of taking the responsibility themselves. DISGUSTING.

Bought a iPhone 14 pro from Wrexham store got it home and there is android software on it. Took it back won't give refund so now in hands of trading standards. Won't use this company again disgraceful

I'm so happy with ordering through Cex. I ordered a Bluetooth speaker, it arrived quickly, well packaged, in perfect condition and half charged. I was able to take it out of the box, and use it straight away.

When to the store to sell my PS4 after waiting ages for them to test it they came back saying the seal was broken and would not buy.after getting home we found that the outer box was missing the power lead. The controller lead missing.they give you nothing for your items £59 for a playstation 4 and the second hand games are more expensive then Amazon brand new.insulting people go somewhere else most of there stuff have faults

Yes I have very much enjoyed playing on the game of which was dispatched to me very Quickly buy yourselves and Yes I have had the game before hence why I wanted the game again too play on, as I do enjoy playing on management style games that Transport Tycoon is like.

I wanted to sell my Xbox Series X console and they rejected it, because of a faulty HDMI port. They sent it back to me and I plugged the console in to see if that was true. Well it ain't true, the Xbox displayed perfectly on my TV. Nothing is faulty with the HDMI port and I payed special delivery to get it to them. This is really annoying and I just wanted to warn people about wasting your time and money.

The worst company I have ever had the displeasure to deal with.
Miss selling at its very best, People, be warned, if you want to be screwed conned and made to look completely foolish, then go ahead and deal with these guys.
Shocking attitude,
Absolutely terrible experience,
BE WARNED

In my experience, you get a great result from cex as long you aren't a douchebag... imagine them as a company that pays their taxes and then you will understand... lots of times you will be overwhelmed by what you have got, for the price, and at other fewer times you might get something that looks shoddy... I. have bought some things I couldn't believe in the past- with free post. And have traded in happily items of my own for much more money than anywhere was offering on the internet,. If you are a poor person like me, don't hesistate with cex, its great, its just that its so good rich people want to convince you its $#*! so they can abuse its good will.