Tutor.com

I was doing homework and I went to Tutor.com to help me I went to the website and I tried 5 times but it was loading and in the end, it brought to a survey WHAT it did not help. NO human working there I HATE IT

Disapproving

They should not be in the business of education when management is incapable of doing their jobs. They create a micromanagement structure while managers are unwilling and/or unable to actually manage. They believe being bossy, disrespectful, rude, arrogant, and dismissive = management. Polices are filled with illegal clauses. How they have survived so long is beyond me, but they need to be beaten out of business. They've dug in to this market and need real competition. Software is an outdated joke. They reward outstanding tutors with disdain (perhaps feeling threatened by real educators?) Seek a different platform to avoid wasting your time and $. Owned by S Korean company who has no clue what they are doing to its reputation. (The CEO, however, is reachable via email, so who knows when some little bird will drop a note in his unconcerned ear?)

I have taught and tutored before, in person. Then had a very long career in environmental science. Thought I could help people through this job. Took months to get "onboard". Then suddenly I'm supposed to be tutoring since all the paperwork is finally done. But completely online tutoring is a nightmare. The expectations are high but you rarely ever talk directly with bosses or students. It's guesswork figuring out what students need. I feel sorrow for them having to rely on this type of service. Maybe it'll work for other people. Good luck.

The company's technology team is awful to work with. Might as well just Google to how to solve your issue because Google has a better guess at solving issues in their portal than the tech team. Also, they don't value your expertise in the areas you tutor in. For instance, they have a career advice session and having worked in HR for 10 years, they only want tutors to give resume advice they agree with, despite actual, real, industry knowledge. They don't grow with the markets or subjects in these changing areas. The stats they use to report on acceptance rate, ratings, etc are also not consistent. Overall not a great working experience and little to no support, but still an easy way to make a little extra money each week doing what you are good at (if they don't hinder you by their sometimes ridiculous requirements.)

I worked for Tutor.com from February 2020 through May 2021. Much of the experience was wrought with frustration - with difficulties with their poor quality platform and difficulties with their poor quality staff. They are hardly understanding of the technological difficulties that their platform imposes on their tutors.

I signed up to tutor and they seemed legit. After they collect the allocation fee up front, the system behavior changed. Before, I was able to connect to the student introduced but now, there is a time limit and it doesn't seem possible to have anyone to be able to tutor. This unman system does not even respond when you try to contact them. It is a blackbox and they can do whatever they want after collecting their money. Do not go there. It is a SCAM! It seems once they collect their dues, they are different company. I try getting money back and no response.

I would love to give this company five stars for working there, but there are some problematic structural issues within the company that prevents me from doing so. I don't expect perfection, but I do wish that their system was established in a way that would help their tutors thrive.

Okay, the first thing you need to know about working with Tutor.com is that the training they offer is on your own time, and they expect you to read through pages and pages and documents and documents. This makes it difficult to know exactly what they want, and they use this to their advantage. You become competent enough so that you don't get your account closed, but the "quality specialists" approach feedback on an error basis rather than providing feedback to build skills. The lack of standards they have make it difficult for anyone to excel within the company, and that's how they like it. The less they have to pay tutors to work, the better it is for their bottom line. Make no mistake: you are a freelance tutor there, and you are 100% disposable. After a while, you begin to understand that this is their attitude, veiled through polite communications.

Because their standards are not clear for everyone and the quality specialists are there to make sure they find every single mistake you make and then go off on a rant for it, they then give you a demerit on your evaluations.

It seems I'm not the only one who noticed this trend. I was hired right before the pandemic hit, and while they handled things fairly well through this arduous challenge and supported the tutors well throughout it, I noticed something happening this semester: they couldn't fill their schedule for beans. I'm serious. They claimed it was because of the increase in demand, but they also expressed that they were going to start closing inactive accounts. I suppose many others were just sick and tired of feeling undervalued.

The reason their tutors feel undervalued is because of the way they evaluate the tutors month after month. The quality specialists never, never, never, never, never, never, never, NEVER, evaluate the tutors for their strengths. NE-VER! The tutors might get satisfactory marks on their evaluations, but the evaluator will then go into long, long, long explanations regarding ONE session about what they perceive the problem was, and the feedback is rarely completely on target. There are really ten thousand things that could go wrong in a session, which includes their classroom running inefficiently, and they always take that as the tutor's problem rather than a difficulty of working within their problem-ridden platform. So, it's insulting when you do everything right on every other session, but then they pick up on one little thing that might be slightly off, and they don't ask what happened or why, and they give you a demerit for that skill. Plus, the tutors have NO VOICE in this process. It's all one-way. No questions are asked. They are not interested in hearing from the tutors, ever. They will run a survey every so often, but don't trust that you will stay anonymous. I have had too much experience with other companies. I've seen people get fired over their answers to surveys! The quality specialists simply go through your sessions, pick something out, go off on some rant about this one mistake they think you made, and they do not discuss it to maximize learning, and you just wind up looking like garbage.

As you can imagine, trying to survive as a freelancer at this company is frustrating, and the work environment is highly negative. You are constantly on edge because you know that if the evaluators even perceive an error, they will give you a low ranking on that skill even though you did right 100 times in 100 other sessions.

Honestly, I have worked for other tutoring platforms with excellent training programs, top-rate, actually, so I have an excellent point of comparison, so I hope you will find value in my observations so you can see I'm not just leaving feedback to hurt the company. This is something that every single person considering working for the company should take into account. If you're already working for the company, no, it's not just you! Others go through this too!

There was one company I work for where they provided paid training, and you have a trainer working with you one-on-one and helping you through the process. They have extensive training for their asynchronous and synchronous sessions, including a two-hour training for their audio-video sessions. The culture is a culture of inclusiveness and sensitivity, so instead of hammering away on a perceived error and marking your entire performance as unsatisfactory for the entire month, they instead look at what you did correctly and then add to your knowledge by going over the basics again, highlighting what is important and what to prioritize. They spell out their procedures so that you know what your responsibilities are for any given scenario. They cultivate the best environment for both students and their tutors. The people who trained me had been with the company for over a decade, every single one of them, so they were able to provide me not only with procedural knowledge and expectations, but also advice on how to approach problematic student behaviors. It was great because I felt like I got to work with an expert, and ALL of these trainers literally bent over backwards to ensure I would be successful. I was overwhelmed with gratitude, actually. It is easy to thrive in a company like this, and I have been! I'm doing extremely well there! Their company is filled with excellent, skilled professionals who all seem to have stellar communication skills. It inspires me to be excellent too! I really see the care they take in taking care of the students, and as a result, tutors are allowed to express caring to the students too, and to be excellent. It's difficult to fail with such as strong team of trainers. Plus, there is always someone available around the clock to ask questions during your shifts.

On the other hand, with Tutor.com, you really don't get any of this, and they just can't seem to get it right. They provide a few basics in their manual, but they literally throw the materials at you with what seems like several thousand other documents and then expect you to read them on your own time. With knowledge dispersed over scores of documents, it is really difficult to know what the company chooses to prioritize. It looks like it's all just thrown together. With the knowledge of your job dispersed over scores of documents, leaving you to pick through their document library on which ones to read, mentally, this sets you up to believe that they don't really have any priorities for tutors to focus on during their tutoring sessions.

But then, the quality specialists come in, and instead of emphasizing a unified concept of the skills and goals for how every session should be, they begin to pick away at you for every single mistake, which is disheartening and discouraging. This is the chosen approach from the top down. The type of feedback you get is that out of hundreds of sessions you might have for the month, they will pick out one or two mistakes and then give you the lowest mark possible for that skill. This method of critiquing is systematic and consistent for the entirety of my tenure there. It leads one to believe that they really aren't interested in your success.

This poor attitude filters down to the students. It made me so sad when a student stated, "You know, you are the first tutor here who has ever provided me a compliment for my work."

The other effect of the department's poor culture, attitude, and organization, which again points toward the top, is that their expectation for covering materials during the sessions are completely unrealistic. They really expect tutors to cover the moon and the sun. My quality specialist overemphasized the fact that I am just slow, slow, slow, slow rather than detailed, thorough, and ensured student understanding.

Let's compare another company to Tutor.com again so you can see that their system is not productive. Another company I worked with clearly defined what to cover in each asynchronous session. You take this approach every single time for each session, and expectations are realistic for everyone. Again, easy to succeed here and become an excellent tutor. Not so with Tutor.com.

So, if I were to compare the two companies I covered in this review, the one that provides an extensive training program with realistic, unified expectations is like being in a classroom with the best, most supportive teacher in the world. Working with Tutor.com is like being in a classroom with a teacher who loves putting kids in the corner and making them wear dunce caps.

Their evaluation system for the tutors is so punitive, you'll believe that you cannot teach another person anything, ever! This is throughout the organization. Their evaluation system encourages their quality control specialists to take one thing out of a body of work and then rail away on it, marking you with demerits throughout your evaluation, and then ignoring all of the things you did correctly! Also, their expectations for their feedback system are completely unrealistic, and it doesn't even leave the tutors time to even read the student's document. You have to type, literally, 120 words per minute in order to be able to fulfill all of the obligations they expect.

I am just so frustrated, I'm leaving these losers behind forever. I am working for an education publication company now, and it's like night and day. They don't expect their tutors to cram in ten thousand things in a twenty minute session. Their atmosphere is supportive, and their company culture is ideal.

Working for Tutor.com is like someone throwing your carcass in a pit and waiting for the buzzards to come and pick away chunks of your flesh. Run, and run away fast!

I was a tutor from 2014 to 2020. All was well until the final year when my primary contact with the company was changed. The new managers were rude and leveled unintelligible criticism. This company classifies the tutors as independent contractors but treats them like full time employees. The oversight is even more burdensome than in most jobs. The oversight is intense. At one time it was suggested I should develop little guides on topics to provide to students are part of the tutoring experience. This was to be done by me in "my spare time." No compensation. The fee paid to tutor is at or below minimum wage. As an independent contractor, I should be able to negotiate a fee. No way would they engage in that. Bottom line, do NOT work for them. I am glad I am out of there.

Treats its tutors horribly! The so-called "monitors" are better suited as janitors! Disgusing! Shameful! Disgraceful!

I liked their service and their multiple subjects which one can choose tutoring from, however the waiting gets a little too long.

The Princeton Review and Tutor.com have predatory hiring practices and are generally terrible to their tutors.

First of all, no matter your experience, your starting pay will always be in the 10 dollar range. I have been promoted once at this job and my pay only rose to 13.50 an hour. This is significantly less than students or universities are charged on every plan where it's 40 dollars per session. The mentor system is unhelpful and focuses on negatives to ensure you get beaten down and don't make more. As other reviews have covered, you are completely disposable here.

You are required to get certified for quality insurance. This is great, but the certification process really highlights how poorly tutors are paid. Likewise, there's no paid training. You are expected to train yourself. If you do not, then you will be evaluated and have subjects that you can teach eliminated if you aren't fired completely. I got async sessions eliminated in college essay writing because I frequently went a few minutes over session to provide quality feedback. I had perfect marks everywhere else, but was penalized for going even slightly over the time limit.

This practice ensures that tutor.com does not have to pay for new hires by training them, meaning that they can have rapid and instaneous employee turnover and not care about the standards or well-being of long and short-term employees alike.

Also, there's no interaction with anyone besides your singular "quality specialist." This person writes reviews for you about what you are doing wrong. This is the only feedback you will obtain. There's no way to communicate with fellow tutors, meaning there's no way to negotiate pay increases or properly unionize to demand better payment for what counts as specialized work.

Tutor.com likewise doesn't feel any pressure to change. They hire quite frequently, and fire just as frequently. Truly, they are a company that has taken advantage of the vulnerability of those unemployed during COVID-19.

I would strongly suggest not working here. Take any other option you can. If you can't, then understand that it's temporary when you feel like an underpaid cog in the wheel when you're desperately trying to teach an area you aren't certified in to a student that's fighting you for less than 10 dollars. Personally, I feel humiliated working here and insulted as this is a horrible way to wait for PhD funding.

Omg! I am even more confused than ever. THIS COMPANY IS HORRENDOUS MANY TUTORS ARE COLLECTING A PAYCHECK AND SHOULD'NT.

Those quality control specialists are really unskilled and poorly trained in this company. They are the ones who determine the quality of the tutors' work, which could affect promotions.

My quality specialist made an obvious error on my evaluation, and it's going to be a nightmare to get it removed. The quality specialist railed away about what the QS thought was an issue, but there was no issue. The QS simply failed to double check his/her own work and did not double check the student's document.

Now I have to live with this black mark on my account FOREVER and this accusation of helping the student cheat because the QS MADE A MISTAKE on my report.

There is no excuse for this level of incompetency, and from what I have heard, this happens ALL THE TIME.

This company is a tremendous waste of time. Don't even bother. You can work for other companies where the staff is much better trained than the staff at this one.

This has been the most frustrating job I have ever worked at. These mentors would say that I do too much work for the students when I don't do any of the work for them, I try to help them understand. And then I get accuse of unreasonable pausing between my comments. Like in this one section, I had with a student named Madison when she was not very engaging at all and would only say little and didn't have a lot to say. I said "hello welcome" she didn't say hello or anything, so I had to keep typing to keep her engage and my mentor judge me about me pausing for 53 seconds to say something it's ridiculous. The student was just sitting there on the computer and got me typing constantly because I'm not suppose to pause in between my sentences. Then I had another section with her when I asked her to write something on the whiteboard and he said something to me for not saying anything for 4 minutes when the student was writing on the whiteboard. This is because they don't want pacing to be more than 1-2 minutes. Well I seen other tutors who worked there longer than me and they had pauses for more than 2 minutes and those are the ones that was transferred to me. Then everytime a student leaves the section I get blame for it often the times when I know how to do a problem. This one section I had with a student named Alexia when I came up with a joke to make her feel welcome, she acted like she wasn't in a good mood when I asked her "How are you?" She said "How do I do this assignment?". Her attitude shows that she was never going to understand this. Then when my mentor told me I refused to help her that really made me upset because he sounded like the abusive students who tell the tutors "You're not helping". Then I had another section with a student named Ciara. The question was on the binomial distribution when the student led me to believe that she was following along with her calculator, she didn't give me a fair chance to help her and see if I can help her work her calculator and when she left the session I was really frustrated and then my mentor told me my approach was weak on that problem. I know my approach is right because that's just the way I was taught, but he would side with the students and get on me; Even though some of them leave the session because they DON'T want to learn anything. They would RATHER go on the site and look for a tutor that would give them the answers and see which one is going to give them a shortcut approach. I understand that mentors can't get on the student, but if the tutor is doing his/her job, they shouldn't be given a hard time and shouldn't have to take the blame when they just want to intentionally leave. Some on these students don't know anything how to calculate p-values, find the rejection, t-test,z-test,finding alpha,etc and it frustrate me when a student leaves the session because I know how to do it by hand and not using a software. One of the students I really like working with is Briana, even though she uses a software to calculate the answer and she doesn't know how to do this by hand she says that "I am very informative and patient and rates me as a favorite". Another student named George has also said that I am informative and patient. Another matter I would like to say is that most of these abusive student comes from Southern New Hampshire University and on my first day on the job I had to tell off this rude student named Kaia because she was rude to the previous tutor and he transferred her to me. She told the previous tutor "If you don't want to do your job and take the time to explain then yes please transfer me to somebody who might" The previous tutor told her " I'll transfer you, but if you don't respect the tutor, they may not help you either. It is not our job to do the work for you"."You need to be prepared beforehand".When she started being rude to me I thought I handled that professionally, but I saw the error of my ways, so I changed the way I handled things. Some of these students abuse the tutors intentionally and think they can get away with it. Even if you block a student from the site because of their behavior. They ALWAYS come back. If you don't want the frustration I would recommend working somewhere else, It's not worth it. And as for that Kaia girl good riddance! Because she as nothing but a rude attitude and when she told me she didn't care if I think she has a attitude and don't like it. I ended the session because I don't have time for this back and forth nonsense.

Aside from being an overall poopie service. Working as tutor I was told that I could get my credits refilled if I didn't get hired (charging a high rate since I really don't have time so I decided I'd do it if I could hired at a pretty high rate). Promise wasn't fulfilled and it's the only reason I made an account. So instead of it just being a poopie service, it's also ran by poopie, lying humans

This is a spam site with no real value. They don't have tutors, they don't have employees even! There site looks like they bought if from some dumb dumb "here is a business website" person, and it is literally a terrible terrible spammy poop face donkey.

Tutor.com is a complete waste of time and money, considering the prices are so high you would at least expect a good review and great feedback. This is trash! The tutors literally read no more than the first 5 lines because they have "limited time" I literally got feedback saying good work. Waste of time and money.

I'm gone complain to my school, don't use my money for that crap! Is this a joke? Are they really paying people to do nothing but waste people's time. The tutors like to waste your time, they play dumb for 50 minutes, then wish you good luck and nothing came out of the sessions. NOTHING FOR REAL! I kept on redirecting the tutor to my question, but he was into explaining the little he knew about the materials, after 50 minutes, told me he couldn't solve the problem. They really waste 50 minutes of your time, I have 5 transcripts from different tutors to prove it, and all with no solution to my problem. It wasn't difficult, it's intro to programming lol.

Tutor.com has continued to debit my account after I cancelled. Cannot get anyone on the phone. They never email a notice of pending debit providing option to cancel. TOTAL FRAUD!

Tried 2 tutors on free trial! Both worthless! Then got charged any way for $80 and you can't reach a human at this place. No replies by email. No humans to contact. Can only leave message.

THIEVES! RIP OFF!

We hired a math tutor to teach pre-calculus to our high school child. The tutor was unprepared and not qualified to be a tutor.

I've been working here for a few months. I got upgraded from a probationary tutor to a Tutor I within one month, and have found >90% of the students to be excellent. A good place to start out tutoring online, and it seems like for the students a decent place to get quick online tutoring. My mentor is knowledgeable about the material and how to teach it, though I have to say there is not much oversight apart from the student reviews. All in all I would recommend to potential tutors and students.