TurboTax

Very disappointed in the 2023 Turbo Tax. I am a retired CPA and have been using this product many years. I use this product first so I can determine how much I can get out of my IRA at the lowest rate possible. Despite paying early and being told the software would be completed on line prior to December 31 the capital loss carryover was not complete. Next problem was that the numbers for my prior year are incorrect. Last issue is Turbo Tax just won't give up on trying to sell things.

This is my last time using turbo tax. Taking well over $100 just to process a transaction fee. Never again, which is sad as I've been using tt since I started working. Feels like they are just stealing refunds "Transaction fee"? We work hard for our return's, so businesses can scoop up some of what we're supposed to get back and call it a fee.🤡

I went and downloaded the turbo tax app! First thing when I was done with providing my tax information. I was told I would not be getting back no money from the federal taxes this year! I knew that was incorrect. Then some agent he thought he could get a refund of 1700 I knew that was not right. My taxes have remained the same for the last 8 years. I ended going somewhere else. I'm getting my usual 3000 back from federal. So in other words I do not recommend turbo tax at all!

No customer service link on their website. Their online help link does not work. They don't give you a way to reset your password.
Take my advice and go elsewhere. If anything goes wrong you will regret trying (operative word) to find help.

The bait and switch is real with Turbo Tax. Advertising is extremely misleading. It is consistently exponentially more expensive than it is originally presented. You cannot access specific line items. Unlike its competitors' websites, TurboTax does not always make old returns available. Customer service people are courteous but incompetent.

TurboTax adds fees to your tax return bill without clear explanations! I didn't realize they tacked on a $44 Premium Services bundle fee BECAUSE I opted to use my FEDERAL return to cover my $39 state and $39 federal processing fees. They automatically add this fee while not telling you upfront that you have to pay for it! After some research, I discovered that choosing this payment method triggered the fee. TurboTax doesn't disclose that this bundle is NOT FREE upfront, leaving users confused. When you get to the checkout page, THEN TurboTax tells you the Premium Services bundle isn't free and that it's $44! So you end up having to backtrack to where you were before to remove this silly bundle! Once I switched to paying the fees with my debit card instead of using my federal return, the unwanted Premium Services bundle fee was not added to the bill. It's frustrating and seems like they're banking on people not noticing these charges!

My federal and state taxes were accepted but my Ohio SD 100 has been rejected. It says Ein number is wrong. It has been verified as correct. I spoke with turbotax rep who reviewed the screens and no error has been found. So frustrating that turbotax cannot fix this as I have used them for years

Turbotax is only good at taken your money. If you have a issue that's when you learn they don't care about you and are not on your team. It's bad enough your dealing with a corrupt government agency and that you will be doing it alone. Uncle scam is not your friend and neither is turbo tax. If you like disappointment in your life you find plenty of it at turbo tax. They take sorry Ness to a whole new level. Keep your heart pressed to find anyone more sorry than these guys. I do not recommend turbo tax

I signed on to start my Turbot tax program and the first thing was that I got a call to review how much it would cost. Have been using TurboTax for several years so I was not surprised that full service would be $400. Big change was filing for two this year. I uploaded all my forms and Michael was very helpful preparing the return. Then (surprise) he informed me that it would cost over $700 to file. He blamed it on the number of 1099's I had and told me that each was $40 more plus more money for the complexity. None of this was told to me when I was given the $400 estimate. Finally got a 20% discount but still outlandish. I will be looking elsewhere in the future. Very unhappy with Turbo Tax.

WORST experience with turno tax thus year. For my wife and meAND my daughter. STILL waiting yo hear from the government. Blame TurboTax COMPLETELY!

Could not find the return by name. Have another return to do. Hope to be able to name it. Could not search for a return by social security number. As I have said before the program gets worse every year.I have used it for about 20 years. This will probably be my last. The programmers seem to not understand taxes. Go back about five years on your program.

They assume I had the same bank account as last year never asked me to confirm it was right! Now I'm struggling to get my return! Going through a divorce and trying to sell my house! These $#*!s don't help at all and I'm stressed out because of them!

I paid to file my taxes through Intuit Turbo Tax. I logged off to get more information. However, when I logged back in to file, the site took me back to the payment page, even though I had paid and had a receipt with a product #. I called four different #s each associated with TurboTax. Each one told me to call the other #. What a scam! I will never use TurboTax ever again. I highly recommend that everyone avoid the TurboTax!

I am so disgusted with the service this year. This is truly highway robbery. I have been a faithful customer for many years but you just lost me over this. Charging $118 to file on extra form that I had never used before and will never file again. I know that one customer doesn't mean much to you, but I will make this known.

I would never ever recommend TurboTax to anyone, they were so nice an helpful because they knew they was going to scam me and my whole TAX REFUND. I got told there is nothing they can do but I'll be filling a lawsuit and taking matters in my own hands …. The audacity to make me feel so welcomed as a new customer to TurboTax. Highly disappointed!

It's a mess and very user Unfriendly. Was fine for 10 years or so. Suggest going
Elsewhere. Sorry TurboTax but you blew it this year!

Was TurboTax always terrible, or have they gone down hill in a hurry? I used them years ago with no issues. Now, just filing a remarkably simple w2 for federal and state is absurdly expensive; They're very tricky with how they phrase their pricing, btw. And don't bother with customer service. I had the absolute worst experience with their chat service. I initiated a conversation due to the TurboTax tracker showing more progress than the IRS tracker, but Donald O. Had no interest in helping me understand the process. Instead of understanding that I was more concerned with whether or not my federal return had been approved, he chose to believe I was just being impatient for the direct deposit to hit. He talked down to me, made rude remarks, and then refused to give me the number for customer service. Some of these employees are clearly not cut out for customer service and they definitely aren't afraid of the repercussions of treating paying customers like garbage. Never again. I WILL NEVER use nor promote this company again.

Turbotax charges $10 to add a State Return to their Windows version. But after using the software they hit you with an additional $20 to e-file. REALLY? I'll paper file thank you and won't be purchasing Turbotax next year. Typical greed.

I have used Turbo for 6 years. I finally realized they are charging extra fees that are outside turbo tax and I always wondered why almost 300 is getting taken out when it should be only 180$ they are theirs and liars. And they hold onto money that's there and let interest collect on top of that. How is this company not swept under the rug yet?

TurboTax made an incredibly stupid mistake on my Colorado return that would have cost me over $5000.00 had I not caught it.

I tried to amend state return with TurboTax and it repeatedly made the same error.

Asked live help how to fix it. Said file it then amend it on paper and send it in

Told me the satisfaction guarantee does not apply to online product.

Filed an amended return with the state on the state website.

TurboTax would not refund the state filing fee. Basically said I shouldn't have paid for it. Dumb. Lost this customer and others I hope.

Unreliable, inaccurate, predatory.

Go elsewhere

Well, I was charged almost $300 for a simple return. My expert was no expert at all. He stuttered and stumbled over his words anything that I needed help with this far as paperwork from last year paperwork for my 1099 any of those my so-called expert is not even able to access those and that's through the site, he made my simple return very complicated. It took me three days of back-and-forth to get it filed for almost $300 again I remind you and do you know that TurboTax is under class action lawsuit so my prediction of them being put out of business here real soon came about a lot quicker than I thought it was going to and people don't realize the fact that they have third and fourth parties within their establishment means that for all of those people involved all those people are only involved to get money out of our pockets, and TurboTax gladly gives it, heck just a file for yourself on TurboTax. It's almost $100 I mean that right there the IRS should be getting them for that. I'm sure eventually they will but for all of us that got ripped off I bet we don't get our money back. I spoke with supposedly a manager that was all apologies after I made a horrible survey on then and only then and they could've been kind enough to tell me that this expert is absolutely no expert he's probably sitting on his back porch smoking a joint could care less about you or your taxes otherwise they would have suggested that I go directly to my nearest local office run by any tax service in Spending far far less than what I and I like, how when you open the app and it gives you your initial fee, and then not until the very end after this punk has already put your taxes through then you find out how much you paid that right there, and itself is a rip off and it's deceptive and they know it and they're happy to do it

I honestly think that Turbo tax is taken advantage of people's hard earned money. I did my own taxes and it cost me more then letting a cpa do it. In other words I paid almost 300 dollars to do my own taxes. Shame on you turbo tax. This will be the last time I use you guys.

I recently found out that I needed to resubmit my 2022 return. When tried to load the 2022 version of Turbo Tas on to my new laptop (I bought the Home & Business version from Costco), I discovered that you can only load it on to three devices, even though you can submit 12 returns (which is boldly displayed on the box).

The disclaimer is only prominently displayed when you try to activate your code. Try to find it on the box, good luck. This means that you would only know this restriction after you buy the product and load it. Of course you cannot return it once the package is opened.

While i disagree strongly with their policy of 3 devices, what is extremely annoying is that this was the same return being resubmitted, just a new laptop.

After the agent communicated with their "Specialist" (who also could not find the caveat on the box) back and forth for at least 15 min, it was decided that I must buy a new license to resubmit.

Shame on Intuit for this and shame on intuit for putting their employees in an obviously uncomfortable position to defend something they really could not logically defend. I have used Turbo Tax since 2010. Not any more and neither will anyone else I know once I've explained it to them. Doesn't seem like a good business decision or good customer service. Its deceptive advertising too.