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  • TrendsGal

TrendsGal

Overview

TrendsGal has a rating of 2.36 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TrendsGal most frequently mention customer service, tracking number, and credit card problems. TrendsGal ranks 355th among Fashion Jewelry sites.

  • Service
    118
  • Value
    108
  • Shipping
    115
  • Returns
    72
  • Quality
    107
45
See all photos

What reviewers want you to know

Positive highlights

  • They have awesome customer service skills & GREAT prices!

Critical highlights

  • I have received both faulty and unfit items in my last order number G1706061030122766.
  • We had to dispute the charges with our credit card company to getthe money back - which is tidious and frustrating.
How would you rate TrendsGal?
Top Positive Review

“Very satisfied customer”

Liba O.
9/20/17

Shopping at Trendsgal was a good experience. Shipping is fast enough, I was waiting about a week for delivery and I've got my package delivered to my doorstep. Prices are lower on similar or even the same product comparing to other companies providing similar services. Sizes may vary a little but once I found what my size is, the clothes fit perfect. I truly am happy for my last purchase and will buy there again

Top Critical Review

“Mermaid blanket”

noreen l.
1/4/17

I order a mermaid blanket, shipped out November 19,2016, haven't got it yet, says its still in china and tracking hasn't been updated since Dec. 5/16. They say they can't help me until January 19/17 then they will help me. Apparently it won't be here for Christmas and I am sure they can see it hasn't gone anywhere. Really don't want now, I have ordered elsewhere, just want my refund. Whats the sense of a tracking # when they can't track it?

Reviews (876)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (177) order number (31) credit card (27) phone number (25)
Thumbnail of user noreenl3
1 review
2 helpful votes
January 4th, 2017

I order a mermaid blanket, shipped out November 19,2016, haven't got it yet, says its still in china and tracking hasn't been updated since Dec. 5/16. They say they can't help me until January 19/17 then they will help me. Apparently it won't be here for Christmas and I am sure they can see it hasn't gone anywhere. Really don't want now, I have ordered elsewhere, just want my refund. Whats the sense of a tracking # when they can't track it?

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear noreen l,

Thank you for raising this issue.

For the shipping option that you have chosen, unfortunately there is no international tracking number available. We kindly ask that you wait a little longer to receive your order.

If you believe that your order should have already arrived, please first check that it is not being held at your local post office.

Please reply to our message via the ticket system, and we will offer a solution for you.

Many thanks,
Trendsgal Customer Service Center

Thumbnail of user codyv4
1 review
3 helpful votes
April 5th, 2016

Okay so first time buying a bathing suit online and all of the negative reviews almost stopped me from doing it! Long story short I paid for a shipping number which was dumb and it only took about a week and a half to get here! It ran very small but overall the bathing suit is nice!

Thumbnail of user ariannt1
1 review
1 helpful vote
January 3rd, 2016

As soon as I ordered from here, I read the reviews and I was a little hesitant on the order I just paid for. I paid for the 10-24 (I think?) weekday shipping on December 23 and it arrived here on New Years. I ordered 4 different swimsuits and one dress. The swimsuits looked just as good as they looked in the photos and they fit, except for one which had been a "one size fits" all swimsuit. So pretty happy about that. I also ordered a dress which resembles a poncho more than an actual dress which I wish I didn't order. But overall, the stitching was really good considering I had ordered almost all knitted bikinis and nothing was coming off.

Thumbnail of user christya23
1 review
0 helpful votes
October 18th, 2017

This site is a scam! I signed up and now I'm on an email list I can't get out of, they sent me a coupon code that "doesn't apply" because of a promotion lol are you kidding? I added two dresses to my cart and at first I thought I would be getting a deal but then they hit you with $10-$25+ for shipping! The site looks nice but something smelled fishy to me. I will just go to Forever21 and pay a little more. Don't get scammed! I don't think anything good can come from ordering from Trendsgal.

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Christy,
We hope this message finds you well.
I am really sorry to hear that your feel this way about our company. I will do my best to help.

Please note that we are a proper registered company that has been around since 2007.

We Trendsgal are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.trendsgal.com/
We are aware that we we need to improve on some aspects.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.

Please send us more details to support@trendsgal.com or submit a ticket if you have any problems.

Thank you,

Trendsgal Customer Service Center

Thumbnail of user vickiet6
1 review
3 helpful votes
March 18th, 2016
Verified purchase

I like their items and will continue to shop at their store!

Thumbnail of user libao
1 review
0 helpful votes
September 20th, 2017

Shopping at Trendsgal was a good experience. Shipping is fast enough, I was waiting about a week for delivery and I've got my package delivered to my doorstep. Prices are lower on similar or even the same product comparing to other companies providing similar services. Sizes may vary a little but once I found what my size is, the clothes fit perfect. I truly am happy for my last purchase and will buy there again

Service
Value
Shipping
Quality
Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Liba O.,

Thank you for taking the time to write your review. We at Trendsgal really appreciate this.

Best Regards,

Trendsgal Customer Service Center

Thumbnail of user bobb1496
1 review
4 helpful votes
January 27th, 2018

My order is over 1 week late and Ive only received one out of five of my orders. And I understand that shipping can be difficult so Im not mad about how late they are. But on the front of the package it includes my phone number which worries me because it has all my information on it (my address, full name & phone number). Because of that I definitely wont be ordering from there again. Their prices may be good but I do not want to be ordering from a place that shows my phone number on the package.

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Bob b.,

Thank you for raising this issue.

All of our items can be shipped using varying shipping methods.

Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.

Would you mind messaging us your VALID order number?

We will offer you a solution via the ticket center.

Thanks,

Trendsgal Customer Service Center

Thumbnail of user rachelc66
1 review
1 helpful vote
March 29th, 2016
Verified purchase

Trendsgal is a great online store! Everything is affordable and cute. I recommend buying a size up and really paying attention to the size guide. Shipping is reasonable too.

Service
Value
Shipping
Quality
Thumbnail of user nildad1
1 review
4 helpful votes
February 21st, 2017

I am quite happy with my order which was received after 3 weeks. The clothes I ordered fit perfectly and the quality is very good.

Service
Value
Shipping
Quality
Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Nilda D.,

Thank you for taking the time to write your review. We at Trendsgal really appreciate this.

Best Regards,

Trendsgal Customer Service Center

Thumbnail of user alysonw
1 review
1 helpful vote
August 12th, 2015

I ordered 8 items from trendsgal.com and spent a total of $45. I was very pleased with almost all of the products that I ordered and received my shipment within 10 days. I will definitely be purchasing from them in the future!

Thumbnail of user sanjai1
2 reviews
2 helpful votes
May 21st, 2017
Verified purchase

At first I was suspicious about new sites I find online, but this site fulfill my expectations with professional attitude towards customers, low prices and sales, and variety of different products for everyone. I purchased a dress for my little daughter {G************** order number Kids Maxi Halloween Princess Cosplay Mermaid Dress Size: 130) and a product came just in time, and quality was great. I am sure I will buy more things in the future from TrendsGal.

Service
Value
Shipping
Returns
Quality
Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Sanja I.,

We sincerely appreciate your feedback.

We are happy to hear that you enjoy shopping with us at Trendsgal.com.

Please feel free to place an order again soon.

Thank you for your support.

Trendsgal Customer Service Center

Thumbnail of user justinab2
1 review
4 helpful votes
February 10th, 2017

I ordered 3 pairs of boots. 2 brown 1 black. I ordered them all on December 7th and only received the 2 brown at the end of december. When i questioned the black pair of boots I was told it was a splot package and the 2nd package was sent oit December 20th 2016. Its February 8,2017 and I still havent rec'd my boots. I will NEVER order from them again. Such a rip off! Then they had the audacity to tell me to verify my address with them... ummm no the address is valid... but they want me to be patient because of the chinese New Year.

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Justina B,

Thank you for your comment.

In some cases we will ship out the items seperate packages to make it easier for shipping.
We have various different shipping methods that the customer can choose before the checkout. These vary in delivery time and we ask that customers wait patiently for their goods to arrive.
For more details about shipping, please see here: http://www.trendsgal.com/m-article-id-39.htm.

We have taken care of your complaint and will offer you a resolution via the ticket center. Would you mind messaging us your VALID order number?

Many thanks,
Trendsgal Customer Service Center

Thumbnail of user shawnd53
1 review
0 helpful votes
May 28th, 2017

Last spring had horrible experience with trendsgal they are the worst website to buy anything from. Took several months to receive my stuff. The tracking system is fake. Im happy to see others are reading our reviews and moving on to honest and customer friendly websites instead of trendsgal. By the way by the time I received the cheaply made clothes, the sizes are not right. Bought 5 shirts now use them all as rags for around the house! Thank you sitejabber for getting the word out just wished I knew about you before placing that order with trendsgal...

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Shawn d.

Thank you for your comment.

After checking, your order has been delivered sucessfully on date June 3rd.
You can track on http://webtrack.dhlglobalmail.com/.

We have contacted you about your issue via our Support Center. Please login to your account and reply to us.

Trendsgal Customer Service Center

Thumbnail of user myn39
1 review
5 helpful votes
January 14th, 2017

I purchased 2 items and chose expedited shipping (7 business days). I still haven't received any items after 7 days and no update from them. I contacted customer service, and they said the products have been shipped. No idea where the items are or when they'll be delivered. No further answers from customer service when I asked for up to date tracking information. I'm about to contact my credit card company to dispute the transaction.

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear My N,

We regret that you are having delivery issues.

Unfortunately, for the shipping method you have chosen, it's flat rate shipping.
We have shipped out your order on date Jan 6. It's in transit now.
You cna track on http://webtrack.dhlglobalmail.com/.

We ask that you wait patiently for your order. 
We have sent you a message via our ticket system. Please kindly reply to us there and we will find a solution for you.

Many thanks,
Trendsgal Customer Service Center

Thumbnail of user cassiek5
1 review
2 helpful votes
August 13th, 2016
Verified purchase

So far I have had a phenomenal experience using TrendsGal. I have ordered a few items from their site and can see my self buying more in the foreseeable future. From clothing to jewelry bedding or bath they have a little something for every one do to the wide rang of styles. The shipping is some what timely taking between the listed time to around four plus days. But with that being said, each time I have receive my items they have arrived in pristine condition. So a little more time spent on receiving my package intact is not that bad of a trade of. The only draw back of TrendsGal is the fact that most of their clothing do tend to run small. So it is wise to size up 1-3 sizes or go off of the provided measurements to assure a proper fit. Over all I feel that TrendsGal has a wide range of items and styles for an amazing deal.

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Cassie K.,

Thank you for your kind review about Trendsgal. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Trendsgal.com soon!

Best regards,

Trendsgal Customer Service Center

Thumbnail of user bhairavia
1 review
3 helpful votes
February 17th, 2017
Verified purchase

I have placed 4 orders from Trendsgal and i have purchased plus size clothings. The dresses arrived in good condition and sames as picture.

Good quality

Service
Value
Shipping
Returns
Quality
Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Bhairavi A.,

We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Trendsgal again soon.

Many thanks,

Trendsgal Customer Service Center

Thumbnail of user mathieui
1 review
0 helpful votes
January 15th, 2016

Keep going

Thumbnail of user fannieg
3 reviews
4 helpful votes
June 16th, 2015

These sandals from trendsgal are so comfortable. I stay in them. I do recommend them to anyone. Trendsgal always great

Thumbnail of user angelas237
1 review
10 helpful votes
March 27th, 2018

I spent almost $700.00 and it went through my bank. They asked for my divers license and copy of the card I used for verification of payment. Last night they emailed me and said it wasn't going to be approved and for me to western union them money. They still have $700.00 of mine. I am so angry what kind of company does this. I didn't place a little order this was a large order.

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Angela S.,

Thank you for raising this issue with us.

In order to protect our customers from online fraud, we conduct random identity checks from time to time.

For more information on our identity checks, please see our privacy policy here: http://www.trendsgal.com/m-article-id-27.htm

Please contact our Support Center if you have any further questions regarding this process.

We hope to hear from you soon,

Trendsgal Customer Service Center

Thumbnail of user dashiap
1 review
8 helpful votes
July 5th, 2016

I love Trendsgal but their shipping method is no good, my boyfriend ordered me some things of the site back In May... It is now July and I've yet to receive my items

Thumbnail of user barbrab4
Barbra B.
4 reviews
3 helpful votes
September 4th, 2017

Ive ordered a couple things without any problems. Sure it takes a while for you to get your items but different shipping speeds equals lesser time. I don't mind shopping with them because there clothes are better quality than most sites Ive shopped on including shin etc. I visit every few months because they have something different that sparks my interest. I cant complain about shipping because they are coming from china.....

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Barbra B.,

We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Trendsgal.com again soon.

Many thanks,

Trendsgal Customer Service Center

Thumbnail of user jacobb52
1 review
6 helpful votes
January 14th, 2016

Package never received. Was going to place a large order but placed a small one first and it never came. Ive waited over 45 days now and nothing- what a joke. I keep contacting customer service and nobody seems to help. Worst customer service ever, Dont waster your time and money here. This company seems to just be a reseller from popular china sites and this is why of the outrageous shipping cost- thats how they make their money. HORRIBLE

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Jacob B.
Thanking you for notifying us about the issue.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We have also sent you an email about the details, please kindly check in time, hope we can resolve together.
We very much regret that the inconvenience has occurred on you.
Kind regards,
Trendsgal Customer Service

Thumbnail of user nikashap
1 review
2 helpful votes
August 13th, 2017

Trendgal said it was delivered, and someone picked it up. However, there was nothing at my door, or in the apartment office. It was never delivered no one answered the phone, have emailed 3 times, and they said they can't go anything because it a USPS issues. However, the tracking number doesn't even work for the USPS. SO unfortunate. I really wanted. H items. I either want my refund or my wig.

* TrendsGal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Nikasha p.

We apologize for any inconvenience caused.

After checking, the parcel has been delivered sucessfully.
To track a parcel please visit here: http://www.myib.com/tracking/.
Please check with your neighbors and family whether they have collected the item for you

We have sent you the solution via the ticket. Please login to your account to check.

If you have any further questions, please contact us and we are more than happy to help,

Trendsgal Customer Service Center

Thumbnail of user ashleyh69
2 reviews
10 helpful votes
December 22nd, 2015

Expect to wait 3 month or more for you order and it will arrive in multiple packages sporadically. The quality will be terrible as well as the sizing. The pictures on the website are the product that they are making cheap knock offs of not the actual product you will receive. Save your self the headache and disappointment.

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear ashley h.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Trendsgal Customer Service

Thumbnail of user angelak69
2 reviews
11 helpful votes
July 25th, 2017
• Updated review

Trendsgal have today refunded money for the wrong order received.

It took longer than they promised but at last it has arrived.

Thank you!

Angela Knowles

Tip for consumers:
I have only bought bags which were very poor quality, they look like plastic, probably because they are!
But if you don't mind that, ok.

$#*!
July 23rd, 2017
• Previous review

Bags are $#*!, wrong order received, and no way to contact anyone as they have set up their site so you cannot contact them.
Terrible site.

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From the business

TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.

Company Representative

Thumbnail of user servicer1
service r.

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2.4
876 reviews
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