American Express Travel

Amex travel is more expensive than booking direct. The customer service is horrible. They will lie and tell you anything to get you off the phone. I had a flight credit for 1100.00. I checked the flight details on American Airlines website then called Amex travel to book using my flight credit. Amex charged me more than American Airlines. Also they told me I had to pay an additional 97.80 on top of my flight credit. Lastly, they submitted a second charge for 47.20 and they can't tell me what it is for.

After multiple calls and nearly 7hrs of conversation, American Express Travel lost my reservation and cost me over 1k. I have been a Platinum member for 22yrs and expected at a little humanity, but was met with unexpected fees and an incredible amount of time lost. I will miss my work related trip as well as the time I would have been able to spend with my family over the holidays.

I would absolutely suggest that everyone think twice before using this "service." This hurt.

Booking through Amex Travel absolutely ruined my trip. I booked a ticket with Amex travel 6 months prior. The flights showed up on my American Airlines app and everything looked good to go. When it was time to check in with American Airlines for my one-way trip, I got a weird error on the app saying my flight reservation didn't have a ticket. This was odd since my upgrade had already been confirmed. I called Amex Travel Platinum desk who advised that my ticket was never issued despite having an airline record locator and showing up on American Airlines app.

Long story short, I was on the phone with them for over 4 hours. I had to buy a new ticket with Spirit Airlines since all flights with American Airlines were now full. Amex Travel ruined my trip and deprived me of a day and a half of vacation. I don't even understand how a company like Amex Travel doesn't have systems in place to prevent my situation from like mine from occurring. Do yourself a favor and only book direct with the airline!

I spent all day today trying to obtain travel assistance from American Express Travel only to learn that American Express Travel Service only provides self-service travel services dealing with flights and hotels only. Don't bother calling the American Express Travel Service telephone number. All they tell you is that they no longer provide travel services - unless you need help with booking a flight or hotel - nothing else.

I will every once in a while get some one who really cares to do a good job. But...
Overall, too many issues. I have had experiences where they cancelled my reservation, then blamed it on me, but somehow never refunded me for said cancellation. It took me 7 hours to get my reservation back.
They have dropped my TSA precheck from my boarding pass, on multiple occasions. Once they promised me they will put it back on, then they didn't on the return flight.
You can not book your hotel on sight, and then airline over the net... this REALLY screws them up!
When you have an issue, they will transfer you many many times, until you get tired and hang up.
Need I say more?

I had the worst experience with Amex travel whatever you do don't book through them. They ruined my birthday vacation and tried to make me pay 2000 extra for my ticket, because tgey accidentally booked it under a different name.

American Express Travel advertised Four Seasons Hotel in Houston with a complimentary third night with a minimum stay of three nights. I have confirmed with four agents (Ranchael, Earl) that my dates are eligible, and somehow, the system did not apply the promotion. Amex Travel's system does the promo in a very unique and convoluted way. The discount is reflected in a lower nightly rate, often shown as the regular rate is crossed out, and the new rate would reflect the "free night." I see several problems with this practice. 1. Like my case, the nightly rate was NOT crossed out, leading me to suspect that the promotion wasn't applied. Most consumers would probably be unsuspecting, and this would have resulted in an overcharge. 2. Things like this must also be clarified for the Amex Agents. Most of them have attitudes and probably wouldn't bother looking into it. The agents I spoke with initially told me the rate had already been reduced to reflect the "free third night" until I proved them wrong. 3. I spent 2 hours explaining the error and finally got them to admit that it was an error, but they were ineffective in providing an error resolution. 4. This leads to unjust enrichment for Amex Travel. I suspect many consumers are conned into believing they are getting a discount. I have screenshots of everything. Amex would have gotten millions of dollars via this type of false advertising.

I'm trying to apply part of a $7000 credit on American Airlines booked through American Express Travel last year and later cancelled. I'm attempting to use $478 of the credit for a1st class round trip ticket Seattle to San Francisco and American Express is quoting me $1597! Meanwhile both Expedia AND American Airlines are showing the same flights for $478 round trip. So much for the benefits of a family platinum card.
After spending half an hour and on the phone I finally had to hang up. Didn't have time to wait for a supervisor.

Wow! Never book flight with American Express. Flight arrival got changed by the airlines so I needed to make a change of flights. Called multiple times only to be transferred from one person to the the next all asking for the same information. When I finally got someone who seemed to know what they where doing after explaining what I needed and giving them all the same info that I just gave to the previous representative they ask for your phone number in case the call drops put you on hold then disconnect the line after about 10 minutes. Zero call back! Last time I will ever book a call with them. Two hours later and I'm still calling back trying to find a resolution.

So i was excited to use the travel portal because I got a new card I booked an hotel and to my understanding it was pretty good but I soon after I bought the hotel everything change the taxes on the hotel was $1500 in total which the room that I bought was only $2100 that's more than 50% in tax for 3kid ages 4-9 and 2 adults 149 per night for 7 day. I did the Amex price guaranteed and i was declined for what reason I don't know they say that's what the hotel charges them but when I speak to the hotel, they said it's American express by this time it's already a back and forth thing and I still pay more taxes at the hotel and there's more to the story too.

The wait times to speak with an agent are absolutely ridiculous (sometimes +3 hrs) and oftentimes it takes multiple calls to get an issue resolved. After waiting for hours I got disconnected twice as well. Unacceptable 'customer service'.

If you have booked through American Express Travel and do not have issues, congratulations. If you are considering booking through them -DO NOT DO IT! American Express Travel Service is horrible. You receive random emails telling you where to find information that is not true. I have spoken to five representatives and none were able to provide the answer. One representative transferred me to American Airlines without my knowledge which looped me into a 17-minute waiting cue. I expected way more expertise and professional courtesy from a company bearing the name of American Express.

You get agents that can barely speak English; they don't call you back when a call is lost after spending 30 minutes with them, (they ask for your phone # at beginning of call). They seem to think that if they keep saying your name, they are offering good Customer Service. Very long process - bad communication skills.

FAIRMONT EVENTS
WINDSTAR CRUISES YACHT CLUB
DESTINATION MOROCCO Moroccan Overseas Territories
ACCOR offers destination resorts and luxury travel offered through the Kingdom of Morocco Consular Services as LHW LEADING HOTELS OF THE WORLD
IBIS THE SEBEL including Bali Mandara Spa and the FAIRMONT ROYAL PALM IMBROS GR in conjunction with SAFAR SAUDI ARABIAN FAR EAST AIRLINE
BIAT BANK ARAB INTERNATIONAL TREASURY
SOCIETE GENERALE GROUP

Hours spent on the phone only to have them mistakenly cancel our flights home and try to uncharge us to issue a new ticket. Over 6 hours spent on the phone. No one can solve a simple issue that they created. All of the agents tell you they will look at what's happening and put you on hold for an hour without solving any actually issue(s). This is honestly the worst travel experience I've ever had and I've had plenty.

Booked a trip through AMEX Travel to Bora Bora for the family. My travel agent was Robin Turner who couldn't have been nicer, more patient and more informative. She did a fantastic job from start to finish and I could not recommend her more highly.

I am a frequent traveler. I made the MISTAKE of booking a flight through American Express travel…
1.) if you have sways or cancellations with flights (which are the norm these days) ONLY Amex Travel can change your ticket NOT the airlines.
2.) My flight was delayed 3 hours - there were 2 other flights I could have change to - AMEX TRAVEL has me on hold for 3 HOURS & 23 MINUTES! And still can't get m on those other flights!
3.) OTHERS flights are now booked!

4.) Had to purchase another ticket directly with another airline.

DO NOT BOOK FLOGHTS WITR AMEX TRAVEL!

34 year Black Card holder. They misspelled my husbands name on a Virgin Atlantic First class mutli europe trip. They call you and remind me of his birthday yet can't spell his name from the record. Charged me 14K to correct last minute for forgo our trip. They are a joke, can't get the same person on the line, 5 hours of calls back and forth. Do youself a favor book direclty with the airline or use a really goos travel agent.

I do not understand how the CEO of American Express stays employed with having such a terrible division. I only use it when i have to, ie. When i have a credit expiring and every time it is a terrible experience. The website freezes, their prices are significantly higher than everywhere else, you are put on hold forever if an issue. I am actually cancelling my platinum card just because i no longer want to be associated with such a terrible company.

Good luck

No matter the deal you can receive using the Amex travel platform it is completely not worth it. The customer service is the epitome of incompetence. I lost so much money trying to reschedule a flight I am absolutely floored. This part of the company needs to be restructured and rethought.

They do not follow airline fare rules. You will not receive owed residual value of a ticket. You will be shuttled from incompetent person to incompetent person with hours of hold times with no resolutions to your problems.

I have been a AMX card holder for years and willingly pay more because of the customer service. I upgraded to the gold card to try it out before possibly going to platinum. AMX travel is the worst! I received better treatment from orbitz! I reverted back to the green card and will never use AMX travel for anything. When you call them ask why you should use their service and they can't tell you anything. They become indignant if you ask why don't I just book everything myself. AMX should sell this side of their business or fire whoever is running it

I'm a platinum card holder and this was my second booking this year. The made an error on the return flight and somehow fixing that invalidated a leg of the departure flight just a couple hours before an international flight. To go around amex and get the flight fixed locally and still keep the rest of the flights exactly the same cost an extra $1000 from their mistake.