Transglobal Express

I was turning onto hwy 75 from I39-90 in south Beloit Ill on 9-21-23 at 7:30 pm. I was in left lane global Express driver in right lane. As were turning global Express driver cuts into my lane and I slammed on my brakes and the trailer came within inches of my car. Followed driver into truck stop to see if he was intoxicated the driver said he changed his mind on lane change. This could have been a fatal accident.

Placed an order and paid in full for them to collect a small package (set of headphones left at a hotel) and drop off at my home. Order placed on 31 October 2022 for collection that day and deliver in about a week. STILL waiting to hear from them and it's now 18 DECEMBER 2022.
Cannot get a telephone no. Or speak to a human being. Just a site that takes you around in circles. IF anyone is interested in quality control with the organisation they might care to read this and contact me!

I do not rate this company, when there is a problem they just leave you and fob you off with emails. My parcels have not scanned at all and have been lost and they cannot tell me where they are. So now I have to resend or refund my customers for the lost parcels as they cannot locate them. Not happy at all!.How on earth can you run a business like this, you cannot just miss scanning. I think they have been stolen. It is a shame as I had high hopes at the beginning, but this company needs to be looked into, parcels don't just go missing!

They are good when everything goes well, but if anything goes wrong, then we have a problem!They are never liable for their mistakes.If they lose or damage your parcel, they start to doubt you, then avoid any compensation and then pay as little as possible and of course it is never their fault...We have to pay extra to have insurance to cover their mistakes! Amazing!

Good service from Transglobal. I sent a package to Florida using a 5-day service, it was still sitting in England 5 days later. It eventually arrived within 10 days but everything was intact with no damage.

I have seen many negative reviews, and this had caused an initial reticence to use their services. But this company has never failed, even when Royal Mail did so many times this year. Their team work hard to provide quality and satisfaction, and their competitive prices are outstanding. Therefore the review is written as I left it was right, since there are many negative reviews. Not sure if something changed, but now and for me this company is just N1. A++++++++
Thank you to Transglobal Express.

Used Baggage Hub who contract trans global. Boxes to UK from Canada. One box got wet somehow so they put most everything into their box. Umbrella didn't quite fit so they just broke the handle to stuff it in! Then all the wet clothes put in which became mildewy and mouldy. 3 items totally missing! Bunch of thieving crooks!

My go-to for overseas shipping, and some domestic (UK) shipments. Reliable, affordable, professional. I never have an issue with TG. No hidden costs, no surprise demands for extra shipping fees, and even a useful amount of cash back for loyalty. Quite simply the best out there.

What a disappointment, I sent a parcel to the USA over a month ago and am confident in the sizes I gave for it, I even added a cm all round so I was safe - or so I thought.

Four weeks after the parcel was delivered, with no way to physical check the measurements now, this company are demanding an additional £50+ claiming the parcel was 9cm larger that I measured it at. They will not give me any proof of the size they measured, but insist if I don't agree then I have to give them photographic proof with a tape measure and the shipping documents next to it - how can I do that when it left me a month ago!

They had every opportunity to provide me with this very same proof when they claim it was realised it was a different size, but they did not, so although they could have proven this one way or the other, they chose not to, and now expect me to hand them £50+ for their incompetence.

You just can't trust these guys, use another company and save yourselves the grief of Transglobal rip off.

TP-*******

Transglobal were very helpful with this shipment to Ireland and did the quote while I wa on the phone to them. Many Thanks

I used this company to ship a parcel from London, when it arrived it was damaged beyond repair and they tried to blame it on the carrier and said there would be NO COMPENSATION. Avoid them and go direct to Royal Mail/ UPS/ FEDEX or DPD, as they use them anyway to move your good and they just take a cut. AVOID AT ALL COSTS

I don't write reviews normally but I was impressed with the help desk as they helped me send my first parcel as I was having trouble with my printer and they said just give to courier driver and they would sort paper work out for me at the head office. Brilliant company.

I attempted to get 1 small pallet delivered for my business, this was to be the first of many but I will not be using this service again. The pallet was to be delivered via DHL, I had to keep chasing it as it had not been delivered. Every time I contacted Trans global express I was told they would investigate, but again it was ME who had to keep contacting them rather than them keeping me informed. Finally after 3 WEEKS I get the original pallet back after no attempt to deliver it! Terrible service and customer experience

Habit of sending additional handling charges from DPD without ever providing evidence, no mention of what the parcel weight was or pictures.

WARNING: A Very Unethical Company

I've been using Transglobal Express for over a decade, I have never needed to make a claim, but I thought that I would be in good hands if I ever needed to. This assumption was VERY wrong, and Transglobal Express have caused me to be thousands out of pocket. Let me explain.

I sent a package with five items valued at over £6500 with Transglobal Express. They did not offer insurance to this value, only to £2500, which I took out and paid handsomely for. The parcel arrived with a huge hole in the side taped up with 'Repackaged by DHL' tape, unfortunately two of the smaller boxes inside the main box were missing, a retail value of £4100.

At this stage I felt it would be a fairly easy process considering the box was photographed by the driver with the hole and tape covering it and photographs were taken on collection showing the box was in perfect condition and I was insured to £2500 so it covers a large portion of loss.

Transglobal initiated their 'investigation' process, and around three weeks later they declared that DHL won't 'accept liability' and therefore this makes them 'not liable' either. The first instance of Transglobal not understanding consumer law and how the concept liability works. They offered a 'goodwill gesture' of a 'proportional compensation', declaring that because only 2 of the 5 items were missing, they would only offer a percentage of the total insurance value – basically what they unethically do is split your items into percentages, and therefore this allows them to reduce the compensatory amounts to suit them.

Here is a hypothetical example that was put to them to form an analogy

A person wants to send a £2000 Gold Watch and a packet of pencils (£10).

The watch for his dad, his birthday and the pencils for his mum, a budding artist.

The value comes to £2010.

So he insures the parcel to £2010.

Sadly, during transit, the box is broken and the watch is lost. The pencils arrive fine.

The claim will be fit the missing item, which is valued at £2000.

Their response was, and I quote,

"it is 38% of the total. In this case they would have been offered £769 as £2,000 is 99.5% of the full insured amount of £2,010 and they would be offered the same 99.5% of the insured amount of £773."

This is the unethical bit. They are dismissing the value of the missing item, £2000 watch, by stating that because the £10 pencils arrived they are going to reduce the value of the missing item to £773, less than 50%, because 1 out of 2 of the items arrived!

So, tread carefully when you choose to use this company.

The claims manager has a very egotistical, argumentative and robotic tone and shows little compassion and empathy. I am not sure if it is the company that demands this of her, or it his own persona. She has very little understanding of Consumer Law, yet quotes her ideology like fact - it would be comical if it wasn't so frustrating. Just wait till you enter into dialogue with her, and watch her squirm into defensive mode when you highlight elements of her statements being completely untrue. You will inevitably come up against her and her militant rhetoric if you need to claim – essentially it's a punitive abuse of power as if you do not agree with her and take the lesser offer, Transglobal will give you nothing and I quote another of her lines ' we will fully defend the case'

Probably the most unethical company I have come across in this particular industry. Their business practices are questionable in legal terms, and they will try to whitewash you by referring to their terms and conditions like it is law – it isn't. They fail to understand Consumer Law, therefore it's one of those 'you can't argue with...' moments.

Other real classic moments in this debacle include

1. Yes you paid insurance to £2500 but even though we aren't going to compensate you to the amount of insurance you paid for, we arent going to give you a refund of your insurance payment either. (I purchased something they did not provide in full - consumer law 101).

2. You can complain but I have already spoke to who you will be complaining to and we are in agreement. (no impartial complaints procedure, and told like a threat to ensure that I would be 'wasting my time' complaining

3. Refusal to offer the general managers/owners/directors email address - (fyi the Directors home address is listed on Companies House, just pop him a letter in the post)

Be warned! Transglobal are all fine and dandy when they take your money, but when they fail to provide the service you pay them for and they lose your insured property, they will ensure you are left out of pocket because of their failure.

Unethical is a polite term for this company.

Never using these guys again, package delivered after 20 days and this is when I paid extra for express delivery

I used Transglobal to send package to US from UK. Cost a mere fraction of what Royal Mail and other couriers charge. Arrived in 5 days fully tracked! Nothing neg to say, service well beyond expectations for amazingly low price.

I had a problem finding a courier for a large parcel weighing 34 kilos. They found me a solution at a very fair price compared to other quotes. Prompt pickup and next day delivery. Polite courier and helpful.

My package is showing that it's been stuck in Smyrna, Ga for over two weeks. I don't live that far from Georgia. They're contact information doesn't work and they don't provide any shipping updates. They're a bit sketchy.

Package collected from UK home address and delivered within 24 hours to Spain. Very impressed with the efficiency of this company.

After paying for next day delivery on 3 items, one item dropped and broken all 3 were a week late and Transglobal have taken 5 weeks to get back to me after numerous emails phone calls and are refusing to refund any money and not paying out for any damages. Avoid them at all cost

So impressed twice now I've used the service to send parcels from UK to USA. Picked up on time delivered on time and best prices top job thank u

Will certainly use them again for courier services. Its great to use a service where they proactively manage your account and you can speak with a person to deal with queries.