ToolBox Supply

Toolboxsupply posted a charge to my credit card as soon as I placed my (through Walmart.com) order. Three days later I find that my order was cancelled and charges refunded. No communication from the seller. No reply to my attempts to contact by email. Reading other reviews I see this is common practice. How does a company like this stay in business? I know now to stay away if I see Toolboxsupply as the third party seller! Untrustworthy.

MOLD ARMOR E-Z Deck, Fence and Patio Wash, 128 oz., 2 Pack@ $15.39 (Walmart website). Had no idea that it comes from a third party (Toolbox supply).
I ordered 5 Two packs for a total of 10 gallons each for a total of $94.38 I received 2 two packs today containing 4 gallons.
I emailed them about the missing items.

Their reply: Due to many sellers selling the same item on Walmart, we do not always have control over the product image/description due to which sometimes listing errors regarding image/details occur unintentionally, and this was one such case. We only sell the item individually and not in 2-Pack, but unfortunately, the actual listing which appears could belong to any of the multiple vendors selling the same product. We have taken steps to correct the listing on Walmart.
If you would like to keep the merchandise with you, as an exception we can go ahead and issue you a full refund on shipping, If not then we will take the item back for a full refund. Please let us know if you agree with this resolution. We again regret any kind of trouble that we may have caused to you; also we do appreciate your patience with us.

So they want to refund me just the shipping of $9.94, but still missing $46 worth of product. But yet the Walmart website is still offering the same deal? Now Toolbox Supply wants me to send my items back for a refund because I complained. Buyer beware!
P.S. This is how dumb their customer service is, I received this email today:

As per the warehouse this item comes in a single not a pack, and warehouse only ship you the 4 quantities out of 5, that means you have received correct quantity. As you do not want a discount on this order, please find attached label to take the item back for a full refund.

If you still want to keep the item, we can issue you a $46.17 or please use the label to ship the item back for a refund.

Please accept our sincere apologies for the inconvenience caused.

How is receiving 4 out of 5 the correct quantity? Looks like a third grader wrote this email.

Toolbox Supply stole my grocery money out of my checking account so I cannot now pay for medication and emergency medical expenses. I did not order anything at all from Toolbox Supply. They refused to cancel order and refuse to refund my money. They said they are forcing the delivery on me anyway. I can simply refuse to accept the package, and it will be returned to them automatically as long as it is not opened. They could stop it right now before it is shipped, and refuse to stop the shipment, and refuse to cancel order I did not place, and refuse to refund my grocery money they stole outright. I am going to the police and having them audited by IRS because they profile as a total scam.

Trust me you are on your own dealing with these people. They are pass though for other distributers. Bought product and called to check on size of trays. I was told it was the correct size (unfortunately from the web site). It turned out that the web site had wrong UPC. They removed that size from their site and refuse to pay to return their mistake. Totally low brow group. I did not mind paying 2 times as much to get the correct size, but when they ship a size different from the site, they need to deal with their mistake.

I ordered a part from their website and it arrived within 4 or 5 days. It was the exact part I had ordered and it showed up in great condition. No complaints here!

Received the wrong item. Cheaper in value which seeing other reviews happens with this company. Why Walmart let's them sell on their platform is beyond me.

I paid for a toolbox two months ago and still have not received it cannot get no replies cannot get no returns for my phone calls or emails have reported it to the Better Business Bureau.

I placed an order thru Walmart who uses toolbox as the supplier. The listing info was incorrect, so I did not get what i ordered. When I called toolbox and Walmart, they both agreed the listing was wrong and I was right, but no one would send the extra items. You know why? Because customer service doesn't exist anymore. DO NOT USE THEM.

If you got something wrong with your order or never get your item delivered they won't do anything about it. They going to make all the excuses. Just watch out when you order from Walmart or amazon about this third party seller TOOLBOXSUPPLY I hope your business won't last long

I purchased composition notebooks from ToolBox Supply through Overstock.com. The description said "100-count," it it was over $10, so I assumed I was getting a good deal on 100 notebooks. I ordered two, as I am a teacher and wanted 200 notebooks. I received 2... for $21. When I called the company, before I even was able to tell my side of the story, I was yelled at, constantly interrupted, and repeatedly told I was wrong, not them. They couldn't possibly be wrong because no one else had ever understood "100-count" to mean 100 of the item. I asked to speak to a manager, and they would not let me (because they were working remotely). So, I set up a return through Overstock, but I had to pay (almost $9) to return the two notebooks, and then they also took out the $6.50 for the shipping that they sent me. So, I ended up spending $15 for two notebooks I don't even have anymore. When I asked them (through email) why they didn't refund all of my amount, they said they had processed my refund correctly and if I have questions, I should contact Overstock. However, Overstock has nothing to do with this, as it is all through the third party of ToolBox Supply. I literally have emailed them four times to try to speak to a manager, and they continually refuse to let me. Do NOT ever order from them. Their philosophy is definitely not "We are committed to our customers by providing exceptional customer care," as it says about the company on Overstock.com. I literally cannot think of another time I've received worse customer service.

I ordered some food and a roll of duct tape from WALMART, and did not get the duct tape, and I KNOW that they sell it. They shoved my order for it, to this company, and they wanted to charge me $5.99 for it, PLUS a shipping charge!
I cancelled the order immediately for the duct tape.
Then I contacted Walmart, they said to call Toolbox supply, I did and was promised a refund.
Did not get the refund on my credit card, so I called Toolbox supply.
They are a scam. For under $13.00 its not going to break the bank, but they are a DISHONEST company and are doing this to many people, Walmart MUST delete them from their vendors, and sell the darn duct tape off their own shelves.

I recently order what I thought was a pkg of 12,12" plastic planter saucers for $12.00 plus. Imagine my disappointment when I only received 1. Never ever will I order from them again. Would never paid that much for '1'... Ripoff...

Never purchased from here but after reading the reviews negative AND positive (positive all seem to be written by the same person) I read their TERMS AND CONDITIONS

*READ THEIR TERMS AND CONDITIONS!

It will tell you all you need to know.

We usually don't write reviews, but our experience was so bad we don't want anyone to have the same experience. We ordered a liquid gardening product. It was received in a huge box with little packaging. The box arrived dripping from damaged containers. More than half the product was gone from the damage. We called customer service where the representative was incredibly rude, yelling at us, and did not resolve the issue. Don't order from them.

I purchased a Perky-Pet® 785 Mason Jar Glass Hummingbird Feeder, 32 Oz Capacity, Blue Antique form ToolBoxSupply. It leaked after a period of time 1-2 months. I sent them pictures of the corrosion and bubbling paint and was told that because it was greater than 30 days from my purchase that they would do nothing.

Ordered wood post caps which are of laughable quality. Stapled hastily together by someone who must hate their job. Very rough. None of the wood components are alligned or centered, falling apart as I took them out of the box. Clearly no pride in craftsmanship. Spend more and get a decent product from someone else.

I wrote this same review on tollboxsupply.com but it never appeared so I am writing here.
Had I known that these blinds had some of the vertical vinyl pieces be a different color than woodgrain I would not have purchased it. As you can see some of them are light grey, dark grey and black. It makes the blind look defective.
When I called toolboxsupply (after sending them these pictures and more) and spoke with James/Jim he let me know with annoyance that this is considered normal. It was a frustrating conversation and I told him so. I was also told that if I sent these blinds back (which was the plan when I called) and they decide that they can't sell them I will be charged a stocking fee. I chose to keep them as I realized toolboxsupply had total control on whether they would charge me a restocking fee and by the end of the conversation with James/Jim, I did not trust him.
After reading all the other reviews here I am glad I chose to let go of trying to return my purchase as I conclude the process would have been more frustrating and annoying than it already has been.

I was given the run around for 2 weeks about returning an item (for reason of not being as described). I finally had to go over the company's head to the venue they sell on to get information on how to complete the return/where to ship it back to, etc. I returned it within the 30 day window, in original unpackaged condition. I received less than a 50% refund for some made up reason by the company about extra shipping charges. No where in their return policies did it state I would have over half my refund deducted for a restocking, or additional shipping charges cost. Especially since the reason I was returning it was their fault! Customer service is incredibly rude and will ignore you! I own my own business and sell thousands of orders every month on multiple website venues and would never dream of making up false rules to scam customers out of money. BEWARE!

Bought a product through Walmart, when received item was damaged. Overall what they sell is very cheap quality product. They do not have good return policy. Customer service who took my call was a overseas person from India who was extremely rude.

Do not order here,,,, wasted 2 weeks waiting on something they never intended on sending! I emailed them directly and was told my item had been "broken" before shipping and i would receive email and new tracking,,,, nope, nothing,,,, another week goes by,,, i email again, nothing so I cancelled my order and they responded quickly with agreement,,,, whaaaat? Save yourself the hassle,,,, they are a JOKE

Gave me a full refund on an order that was sent by mistake. I requesed cancellation of my order, but it was already shipped. Customer service was great.

I purchased a recycling tub from this seller and upon receiving the items, I noticed that I was charged more than I originally put in my cart. When I contacted the seller, they informed me that under "details" there is a separate link stating that this includes 6 tubs which is why I was charged more. I requested a full refund and the customer service representative did not help resolve this issue. I called several times and an Indian man answered every time, so he must have been the only one working there. He was very rude and disrespectful and hung up on me. When I tried to call back, he blocked my number. Luckily, Amazon helped me receive my full refund and is currently investigating this third seller party. Hopefully they shut them down so they can't scam anyone else.

I ordered a outdoor Christmas decoration through Sears.com marketplace. When I went to check out it went to free shipping and delivery on 11/30. Since I wanted it soon I ordered it. When it didn't come on 11/30 I went online to see it was being delivered on 12/10! I called Sears, they directed me to *******488 which is the company directly in Albany, NY. To my surprise the customer service rep who tool my call was rude and told me the order delivery date was my problem and to call Sears for any complaints and it was too late to cancel. When I stated the order was to arrive on 11/30 he replied "show me where it says that". I said I would be writing a bad review about the company and he said this was my problem and hung up on me! Bad service, rude people, false advertising no matter what explanation they will give. Order through AMAZON, its faster, guaranteed and no hidden garbage or problems.